# API and Webhooks

**URL:** https://devforum.zoom.us/c/api-and-webhooks/8.md?page=49

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**Page:** 50

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## [Unable to update billing information](https://devforum.zoom.us/t/unable-to-update-billing-information/130788)

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**Author:** [@desautelsj](https://devforum.zoom.us/u/desautelsj)\
**Replies:** 4\
**Last updated:** [April 10, 2025, 2:40pm UTC](https://devforum.zoom.us/t/unable-to-update-billing-information/130788 "2025-04-10T14:40:29Z")

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I am trying to update billing information such as the billing contact’s first and last name by issuing the following HTTP request: PATCH https://api.zoom.us/v2/accounts/me/billing {"first\_name":"This is a test","last\_n…

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## [We want to send Recording URLs/Call IDs to an external custom API for transcription. Will there be any issue with the access if we setup security settings in zoom for users to access their own recordings and others won't have access?](https://devforum.zoom.us/t/we-want-to-send-recording-urls-call-ids-to-an-external-custom-api-for-transcription-will-there-be-any-issue-with-the-access-if-we-setup-security-settings-in-zoom-for-users-to-access-their-own-recordings-and-others-wont-have-access/129643)

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**Author:** [@Likhitha](https://devforum.zoom.us/u/Likhitha)\
**Replies:** 2\
**Last updated:** [April 9, 2025, 9:00pm UTC](https://devforum.zoom.us/t/we-want-to-send-recording-urls-call-ids-to-an-external-custom-api-for-transcription-will-there-be-any-issue-with-the-access-if-we-setup-security-settings-in-zoom-for-users-to-access-their-own-recordings-and-others-wont-have-access/129643 "2025-04-09T21:00:26Z")

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I am trying to send Recording URLs to custom API as part of Salesforce-Zoom integration. However I realized we have set permissions in Zoom that users can access only their recordings except super admins. Will there be …

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## [Webinar attendees during the event](https://devforum.zoom.us/t/webinar-attendees-during-the-event/130986)

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**Author:** [@Stevec522](https://devforum.zoom.us/u/Stevec522)\
**Replies:** 3\
**Last updated:** [April 9, 2025, 9:48am UTC](https://devforum.zoom.us/t/webinar-attendees-during-the-event/130986 "2025-04-09T09:48:23Z")

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We are able to successfully register attendees using API but we’ve been unable to find a way to get the attendees during the webinar. The attendee report is useful but we need to know attendance during the event. Is th…

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## [Cannot Obtain Auth Token for Account-Level App](https://devforum.zoom.us/t/cannot-obtain-auth-token-for-account-level-app/131201)

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**Author:** [@afarmer](https://devforum.zoom.us/u/afarmer)\
**Replies:** 1\
**Last updated:** [April 9, 2025, 9:23am UTC](https://devforum.zoom.us/t/cannot-obtain-auth-token-for-account-level-app/131201 "2025-04-09T09:23:00Z")

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API Endpoint(s) and/or Zoom API Event(s) GET /v2/meetings/:meetingId/recordings Description I am trying to generate a valid access token for making API calls with my Account-Level “General” app to fetch meeting recordin…

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## [Accept the incoming call from API](https://devforum.zoom.us/t/accept-the-incoming-call-from-api/129813)

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**Author:** [@Sathish](https://devforum.zoom.us/u/Sathish)\
**Replies:** 2\
**Last updated:** [April 9, 2025, 8:49am UTC](https://devforum.zoom.us/t/accept-the-incoming-call-from-api/129813 "2025-04-09T08:49:53Z")

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An incoming call is received on the Zoom Phone in the Zoom Marketplace. The call needs to be answered using the API. Are there any available options to meet this requirement?

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## [Unable to retrieve complete message history with /v2/chat/users/{from\_user\_id}/messages](https://devforum.zoom.us/t/unable-to-retrieve-complete-message-history-with-v2-chat-users-from-user-id-messages/130863)

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**Author:** [@Frank5](https://devforum.zoom.us/u/Frank5)\
**Replies:** 3\
**Last updated:** [April 8, 2025, 7:16pm UTC](https://devforum.zoom.us/t/unable-to-retrieve-complete-message-history-with-v2-chat-users-from-user-id-messages/130863 "2025-04-08T19:16:00Z")

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I am trying to allow download of a user’s entire chat history for compliance purposes. Using the /v2/chat/users/{from\_user\_id}/messages API only allows me to retrieve about the last two years. There’s no mention of a t…

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## [Downloaded Audio Transcripts are html texts](https://devforum.zoom.us/t/downloaded-audio-transcripts-are-html-texts/128992)

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**Author:** [@selva.iyyamperumal](https://devforum.zoom.us/u/selva.iyyamperumal)\
**Replies:** 16\
**Last updated:** [April 8, 2025, 7:08pm UTC](https://devforum.zoom.us/t/downloaded-audio-transcripts-are-html-texts/128992 "2025-04-08T19:08:27Z")

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Hi, App Names: Google Drive for Zoom, Egnyte for Zoom Both are user level apps. Both the apps are receiving the ‘transcript completed’ notification but the downloaded transcript file is HTML text file instead of the …

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## [Is there a way to send ZCX notification (ie SLA or Threshold alerts) to a SLACK channel?](https://devforum.zoom.us/t/is-there-a-way-to-send-zcx-notification-ie-sla-or-threshold-alerts-to-a-slack-channel/131188)

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**Author:** [@thowat](https://devforum.zoom.us/u/thowat)\
**Replies:** 0\
**Last updated:** [April 8, 2025, 3:56pm UTC](https://devforum.zoom.us/t/is-there-a-way-to-send-zcx-notification-ie-sla-or-threshold-alerts-to-a-slack-channel/131188 "2025-04-08T15:56:35Z")

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Requirement to have ZCC notifications (SLA violations, agent/queue thresholds, etc.) sent to Slack as notifications. Example Use Case. Calls in queue =\>15 in ZCC - send alert into Slack as an example.

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## [Get app's user requests returns 403](https://devforum.zoom.us/t/get-apps-user-requests-returns-403/130123)

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**Author:** [@Marcel13](https://devforum.zoom.us/u/Marcel13)\
**Replies:** 6\
**Last updated:** [April 8, 2025, 2:58pm UTC](https://devforum.zoom.us/t/get-apps-user-requests-returns-403/130123 "2025-04-08T14:58:20Z")

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Description I am trying to use the “Get an app’s user requests” API to retrieve user requests for an app in my Zoom account. However, I consistently receive a 403 Forbidden response with no response body. • I am using …

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## [Differences in response from Zoom when creating a subscriber using the same API](https://devforum.zoom.us/t/differences-in-response-from-zoom-when-creating-a-subscriber-using-the-same-api/130455)

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**Author:** [@gw.ipt\_sskim](https://devforum.zoom.us/u/gw.ipt_sskim)\
**Replies:** 5\
**Last updated:** [April 8, 2025, 2:55pm UTC](https://devforum.zoom.us/t/differences-in-response-from-zoom-when-creating-a-subscriber-using-the-same-api/130455 "2025-04-08T14:55:30Z")

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Hello When creating a subscriber using the same API, some accounts are created normally and other accounts are processed as Pending. What should we check? – 최지영 전송내역 {zoom\_parameter\_object : {“user\_id”:“------”}, …

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## [Unable to register to webinar for new users - API CRITICAL issue](https://devforum.zoom.us/t/unable-to-register-to-webinar-for-new-users-api-critical-issue/131109)

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**Author:** [@cwcevents](https://devforum.zoom.us/u/cwcevents)\
**Replies:** 1\
**Last updated:** [April 8, 2025, 12:38pm UTC](https://devforum.zoom.us/t/unable-to-register-to-webinar-for-new-users-api-critical-issue/131109 "2025-04-08T12:38:06Z")

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We have encountered the issue while a new user is signing up and registering for the event in the app(CWC Khushi app) Error:“You have exceeded the daily rate limit of (3) for Add a webinar registrant API requests for the…

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## [Account Setting to Disable desktop screen sharing](https://devforum.zoom.us/t/account-setting-to-disable-desktop-screen-sharing/131089)

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**Author:** [@Marcel13](https://devforum.zoom.us/u/Marcel13)\
**Replies:** 1\
**Last updated:** [April 8, 2025, 12:27pm UTC](https://devforum.zoom.us/t/account-setting-to-disable-desktop-screen-sharing/131089 "2025-04-08T12:27:44Z")

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API Endpoint(s) and/or Zoom API Event(s) GET https://api.zoom.us/v2/accounts/me/settings Description I’m trying to retrieve the value of the “Disable desktop screen sharing for meetings you host” setting via the Zoom AP…

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## [Recordings analytics\_details](https://devforum.zoom.us/t/recordings-analytics-details/131085)

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**Author:** [@user31](https://devforum.zoom.us/u/user31)\
**Replies:** 1\
**Last updated:** [April 8, 2025, 12:22pm UTC](https://devforum.zoom.us/t/recordings-analytics-details/131085 "2025-04-08T12:22:36Z")

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I tried to make the request to this endpoint and I keep getting an error that the package is not recognized. What’s the story? GET/meetings/{meetingId}/recordings/analytics\_details

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## [Do the Account and Group Settings APIs Fully Reflect the Zoom Admin Portal?](https://devforum.zoom.us/t/do-the-account-and-group-settings-apis-fully-reflect-the-zoom-admin-portal/131148)

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**Author:** [@jun\_ando](https://devforum.zoom.us/u/jun_ando)\
**Replies:** 0\
**Last updated:** [April 8, 2025, 1:24am UTC](https://devforum.zoom.us/t/do-the-account-and-group-settings-apis-fully-reflect-the-zoom-admin-portal/131148 "2025-04-08T01:24:48Z")

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Does the data obtainable through the following APIs comprehensively cover all the account settings and group settings items that can be confirmed in the Zoom admin portal? https://developers.zoom.us/docs/api/accounts/#…

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## [Zoom integration to Control systems GUI](https://devforum.zoom.us/t/zoom-integration-to-control-systems-gui/4193)

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**Author:** [@Pete\_Grehan](https://devforum.zoom.us/u/Pete_Grehan)\
**Replies:** 3\
**Last updated:** [April 7, 2025, 6:01pm UTC](https://devforum.zoom.us/t/zoom-integration-to-control-systems-gui/4193 "2025-04-07T18:01:27Z")

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Hi all, to those that have started down this road already, at our University we have hundreds of rooms that have our custom GUI on our Crestron control systems. We now have almost 100 ZOom rooms (with the Zoom room GUI,…

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## [Video Import Download Issue](https://devforum.zoom.us/t/video-import-download-issue/130846)

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**Author:** [@marafinom](https://devforum.zoom.us/u/marafinom)\
**Replies:** 4\
**Last updated:** [April 7, 2025, 3:38pm UTC](https://devforum.zoom.us/t/video-import-download-issue/130846 "2025-04-07T15:38:13Z")

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We have a Zoom to Mediasite import app designed by Mediasite; their admin portal has a setup for an OAuth app a webhooks app where the OAuth client details are provided, and then the secret token from the webhook app is …

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## [Can someone file a bug for contact\_center/engagements/{engagementId}/recordings/status](https://devforum.zoom.us/t/can-someone-file-a-bug-for-contact-center-engagements-engagementid-recordings-status/129431)

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**Author:** [@robert.louis.murphy](https://devforum.zoom.us/u/robert.louis.murphy)\
**Replies:** 2\
**Last updated:** [April 7, 2025, 1:21pm UTC](https://devforum.zoom.us/t/can-someone-file-a-bug-for-contact-center-engagements-engagementid-recordings-status/129431 "2025-04-07T13:21:30Z")

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This endpoint doesn’t work when engagment is active, returns {“status”:false,“errorCode”:“405”,“errorMessage”:“Bad request: Method Not Allowed”,“result”:“Unknown server error, please contact customer service!”} when eng…

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## [Unable to create my first Room Location due to missing parent\_location\_id](https://devforum.zoom.us/t/unable-to-create-my-first-room-location-due-to-missing-parent-location-id/130849)

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**Author:** [@desautelsj](https://devforum.zoom.us/u/desautelsj)\
**Replies:** 3\
**Last updated:** [April 6, 2025, 12:40am UTC](https://devforum.zoom.us/t/unable-to-create-my-first-room-location-due-to-missing-parent-location-id/130849 "2025-04-06T00:40:12Z")

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I am trying to create my first location by making a POST request to https://api.zoom.us/v2/rooms/locations. When I make my HTTP request, the Zoom API seems to mandate that I provide a value in the parent\_location\_id fie…

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## [Zoom Workspaces - unable to get QR codes](https://devforum.zoom.us/t/zoom-workspaces-unable-to-get-qr-codes/130972)

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**Author:** [@corey.buskirk](https://devforum.zoom.us/u/corey.buskirk)\
**Replies:** 0\
**Last updated:** [April 4, 2025, 9:53pm UTC](https://devforum.zoom.us/t/zoom-workspaces-unable-to-get-qr-codes/130972 "2025-04-04T21:53:46Z")

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When attempting to retrieve workspace QR codes, I receive the following response: { “code”: 4711, “message”: “Invalid access token, does not contain scopes:.” } I have validated that my scopes on my S2S Oauth app co…

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## [Zoom Phone extension number not exposed by SCIM2 GET API](https://devforum.zoom.us/t/zoom-phone-extension-number-not-exposed-by-scim2-get-api/130960)

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**Author:** [@john.howard](https://devforum.zoom.us/u/john.howard)\
**Replies:** 0\
**Last updated:** [April 4, 2025, 6:24pm UTC](https://devforum.zoom.us/t/zoom-phone-extension-number-not-exposed-by-scim2-get-api/130960 "2025-04-04T18:24:29Z")

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Hi, We are looking to fetch the Zoom Phone extension number from users utilizing the SCIM2 Get User API. Reason being is that the phone number field currently in the SCIM2 API can be editable by users via their profile,…

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## [Unable to fetch meeting participants](https://devforum.zoom.us/t/unable-to-fetch-meeting-participants/130955)

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**Author:** [@em-pgdl-8](https://devforum.zoom.us/u/em-pgdl-8)\
**Replies:** 1\
**Last updated:** [April 4, 2025, 4:42pm UTC](https://devforum.zoom.us/t/unable-to-fetch-meeting-participants/130955 "2025-04-04T16:42:53Z")

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Hi When I tried to fetch the participant’s details for the meetings below, it logged me; there were no participants. Result from https://api.zoom.us/v2/past\_meetings/{encoded\_uuid}/participants?page\_size=300 :warning: …

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## [Use API to send unattended chat notifications from Windows Dataflex](https://devforum.zoom.us/t/use-api-to-send-unattended-chat-notifications-from-windows-dataflex/130952)

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**Author:** [@JimM](https://devforum.zoom.us/u/JimM)\
**Replies:** 0\
**Last updated:** [April 4, 2025, 3:44pm UTC](https://devforum.zoom.us/t/use-api-to-send-unattended-chat-notifications-from-windows-dataflex/130952 "2025-04-04T15:44:08Z")

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Using chilkat example-code for dataflex and zoom api We are attempting to send simple internal Zoom Chat notifications from an unattended Windows pc on our network to an individual team chat user using Dataflex. We hav…

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## [Show join info on registration confirmation page](https://devforum.zoom.us/t/show-join-info-on-registration-confirmation-page/130949)

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**Author:** [@Hoon](https://devforum.zoom.us/u/Hoon)\
**Replies:** 0\
**Last updated:** [April 4, 2025, 3:03pm UTC](https://devforum.zoom.us/t/show-join-info-on-registration-confirmation-page/130949 "2025-04-04T15:03:57Z")

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create zoom meeting endpoint - POST/users/{userId}/meetings When creating the meeting thru the UI there is an option to toggle “Show join info on registration confirmation page” in the registration tab. Is this availabl…

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## [Zoom recording sharing permissions missing with API](https://devforum.zoom.us/t/zoom-recording-sharing-permissions-missing-with-api/130854)

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**Author:** [@nelson.villarreal](https://devforum.zoom.us/u/nelson.villarreal)\
**Replies:** 2\
**Last updated:** [April 4, 2025, 2:40pm UTC](https://devforum.zoom.us/t/zoom-recording-sharing-permissions-missing-with-api/130854 "2025-04-04T14:40:33Z")

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We’re building a script using the Zoom API to export cloud recordings and replicate their sharing permissions as part of a SharePoint migration. We’re specifically trying to retrieve the list of users a recording was sh…

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## [Unable to transcribe this recording for zoom phone](https://devforum.zoom.us/t/unable-to-transcribe-this-recording-for-zoom-phone/130728)

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**Author:** [@developer37](https://devforum.zoom.us/u/developer37)\
**Replies:** 1\
**Last updated:** [April 4, 2025, 2:00pm UTC](https://devforum.zoom.us/t/unable-to-transcribe-this-recording-for-zoom-phone/130728 "2025-04-04T14:00:19Z")

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Hi Team, We are using Zoom Phone, and when calling the following API, we encounter an error for some users: API: https://zoom.us/v2/phone/recording\_transcript/download/:recording\_id (recording\_id is correct) Error: {…

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## [Issues with the cloud\_recording:read:list\_account\_recordings:master scope](https://devforum.zoom.us/t/issues-with-the-cloud-recordinglist-account-recordings-master-scope/130786)

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**Author:** [@ak907](https://devforum.zoom.us/u/ak907)\
**Replies:** 1\
**Last updated:** [April 4, 2025, 1:52pm UTC](https://devforum.zoom.us/t/issues-with-the-cloud-recordinglist-account-recordings-master-scope/130786 "2025-04-04T13:52:46Z")

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I’m working on a Lambda function to list all cloud recordings under our organizational Zoom account. Despite adding the cloud\_recording:read:list\_account\_recordings:master scope to my API app, and confirming it through a…

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## ["502 Bad Gateway" happened](https://devforum.zoom.us/t/502-bad-gateway-happened/130639)

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**Author:** [@jun\_ando](https://devforum.zoom.us/u/jun_ando)\
**Replies:** 5\
**Last updated:** [April 4, 2025, 1:49pm UTC](https://devforum.zoom.us/t/502-bad-gateway-happened/130639 "2025-04-04T13:49:56Z")

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On 2025/03/27 at 12:10:29, a 502 error was returned for the /v2/users/{userId}/meetings request. Does anyone know the cause of this? {code} \<html\> \<head\>\<title\>502 Bad Gateway\</title\>\</head\> \<body\> \<center\>\<h1\>502 Bad…

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## [Looking for Salesforce Integration Interview Questions Related to Zoom API/SDK](https://devforum.zoom.us/t/looking-for-salesforce-integration-interview-questions-related-to-zoom-api-sdk/130920)

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**Author:** [@ellisV](https://devforum.zoom.us/u/ellisV)\
**Replies:** 0\
**Last updated:** [April 4, 2025, 6:53am UTC](https://devforum.zoom.us/t/looking-for-salesforce-integration-interview-questions-related-to-zoom-api-sdk/130920 "2025-04-04T06:53:11Z")

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Hi everyone, I’m preparing for an upcoming interview that focuses heavily on Salesforce integration, specifically where it involves Zoom APIs and SDKs. I’ve been reading through a lot of Zoom’s documentation, especially…

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## [How to tell if a user has created a meeting](https://devforum.zoom.us/t/how-to-tell-if-a-user-has-created-a-meeting/130864)

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**Author:** [@jferguson](https://devforum.zoom.us/u/jferguson)\
**Replies:** 1\
**Last updated:** [April 4, 2025, 6:29am UTC](https://devforum.zoom.us/t/how-to-tell-if-a-user-has-created-a-meeting/130864 "2025-04-04T06:29:37Z")

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I would like to be able to tell if a user has created any meetings in the past year. I tried using the “/users/{email}/meetings” API but that does not include “instant” meetings. Is there another API that will return ALL…

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## [GET /past\_meetings only returning 1 participant](https://devforum.zoom.us/t/get-past-meetings-only-returning-1-participant/117139)

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**Author:** [@richard.larcombe](https://devforum.zoom.us/u/richard.larcombe)\
**Replies:** 18\
**Last updated:** [April 3, 2025, 10:39pm UTC](https://devforum.zoom.us/t/get-past-meetings-only-returning-1-participant/117139 "2025-04-03T22:39:28Z")

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\*\*API Endpoint(s) \*\* get /past\_meetings/{meetingId}/participants Description Only 1 participant is returned from the “Get past meeting participants” API end point. However, we had about 300 people in the meeting. Ca…

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