# Users and Groups **URL:** https://devforum.zoom.us/c/api-and-webhooks/users-groups/53.md [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) --- ## [About the Users and Groups category](https://devforum.zoom.us/t/about-the-users-and-groups-category/64919)
**Author:** [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Replies:** 0
--- ## [Best way to catch up on missed recording.completed webhooks after downtime?](https://devforum.zoom.us/t/best-way-to-catch-up-on-missed-recording-completed-webhooks-after-downtime/146886)
**Author:** [@entalogics](https://devforum.zoom.us/u/entalogics)\ **Replies:** 1\ **Last updated:** [October 1, 2026, 11:23pm UTC](https://devforum.zoom.us/t/best-way-to-catch-up-on-missed-recording-completed-webhooks-after-downtime/146886 "2026-10-01T23:23:03Z")
API Endpoint(s) and/or Zoom API Event(s) Event: recording.completed Endpoint: List all recordings (GET /users/{userId}/recordings) Description Our server receives recording.completed webhooks and downloads the files.… --- ## [Zoom API \> User settings \*\* How to check if user have Calendar and contacts integration turn ON for Google calendar?](https://devforum.zoom.us/t/zoom-api-user-settings-how-to-check-if-user-have-calendar-and-contacts-integration-turn-on-for-google-calendar/137470)
**Author:** [@Hung3](https://devforum.zoom.us/u/Hung3)\ **Replies:** 2\ **Last updated:** [September 29, 2026, 6:59pm UTC](https://devforum.zoom.us/t/zoom-api-user-settings-how-to-check-if-user-have-calendar-and-contacts-integration-turn-on-for-google-calendar/137470 "2026-09-29T18:59:25Z")
Good morning, Could you please support if there is a feasible way to check if a user has Calendar and contacts integration turned ON for Google Calendar ? In the UI, you can see this setting in Integration like this:… --- ## [Zoom Phone pin\_code SCIM](https://devforum.zoom.us/t/zoom-phone-pin-code-scim/146845)
**Author:** [@Bachir](https://devforum.zoom.us/u/Bachir)\ **Replies:** 0\ **Last updated:** [September 29, 2026, 6:30am UTC](https://devforum.zoom.us/t/zoom-phone-pin-code-scim/146845 "2026-09-29T06:30:55Z")
Why does GET /phone/users/{userId}/settings omit desk\_phone.pin\_code for Zoom Phone users provisioned through Entra ID/SCIM, while returning it for users created directly in Zoom? --- ## [SDKAuth() succeeds synchronously but onAuthenticationReturn callback never fires (Linux Meeting SDK, headless-linux-sample)](https://devforum.zoom.us/t/sdkauth-succeeds-synchronously-but-onauthenticationreturn-callback-never-fires-linux-meeting-sdk-headless-linux-sample/146298)
**Author:** [@H\_o](https://devforum.zoom.us/u/H_o)\ **Replies:** 4\ **Last updated:** [September 29, 2026, 12:27am UTC](https://devforum.zoom.us/t/sdkauth-succeeds-synchronously-but-onauthenticationreturn-callback-never-fires-linux-meeting-sdk-headless-linux-sample/146298 "2026-09-29T00:27:29Z")
Title: SDKAuth() succeeds synchronously but onAuthenticationReturn callback never fires (Linux Meeting SDK, headless-linux-sample) SDK: Zoom Meeting SDK for Linux (arm64), using the official meetingsdk-headless-linux-sa… --- ## [AD Sync tool only updating SSO users](https://devforum.zoom.us/t/ad-sync-tool-only-updating-sso-users/146365)
**Author:** [@Woody](https://devforum.zoom.us/u/Woody)\ **Replies:** 0\ **Last updated:** [September 10, 2026, 4:16pm UTC](https://devforum.zoom.us/t/ad-sync-tool-only-updating-sso-users/146365 "2026-09-10T16:16:33Z")
API Endpoint(s) and/or Zoom API Event(s) AD Sync Tool Description I have configured the AD sync tool to update user attributes (no adding or disabling users). All of our users are within the one account that I have co… --- ## [Docs:read:export:admin scope added but missing from issued Server-to-Server OAuth access token](https://devforum.zoom.us/t/docsexport-admin-scope-added-but-missing-from-issued-server-to-server-oauth-access-token/146162)
**Author:** [@mish](https://devforum.zoom.us/u/mish)\ **Replies:** 1\ **Last updated:** [September 3, 2026, 4:32pm UTC](https://devforum.zoom.us/t/docsexport-admin-scope-added-but-missing-from-issued-server-to-server-oauth-access-token/146162 "2026-09-03T16:32:31Z")
API Endpoint(s) and/or Zoom API Event(s) GET /v2/docs/files/{fileId}/content (Zoom Docs Export API, released 2026-03-30) POST /v2/oauth/token (Server-to-Server OAuth, grant\_type=account\_credentials) Description I have … --- ## [User Permission APi Error](https://devforum.zoom.us/t/user-permission-api-error/146087)
**Author:** [@Darshita](https://devforum.zoom.us/u/Darshita)\ **Replies:** 1\ **Last updated:** [September 3, 2026, 2:46am UTC](https://devforum.zoom.us/t/user-permission-api-error/146087 "2026-09-03T02:46:08Z")
HIi, I am facing this response for this url \[Url: /v2/users/{user\_id}/permissions Response: \[Response: {“code”:2300,“message”:“This API endpoint is not recognized.”}\]\] how can I fix this --- ## [Feature Request: Group Description Field via SCIM2 API](https://devforum.zoom.us/t/feature-request-group-description-field-via-scim2-api/145984)
**Author:** [@Paughr](https://devforum.zoom.us/u/Paughr)\ **Replies:** 0\ **Last updated:** [August 28, 2026, 4:23pm UTC](https://devforum.zoom.us/t/feature-request-group-description-field-via-scim2-api/145984 "2026-08-28T16:23:04Z")
I couldn’t find an existing post regarding this, if this is already in the works happy to add this there. API Endpoint(s) post/patch /scim2/Groups Description We auto-provision Zoom users/groups from Entra ID (Azure)… --- ## [We are facing an issue with the webhook and would like to know which Developer Support plan would be required to get assistance in troubleshooting and resolving it](https://devforum.zoom.us/t/we-are-facing-an-issue-with-the-webhook-and-would-like-to-know-which-developer-support-plan-would-be-required-to-get-assistance-in-troubleshooting-and-resolving-it/145907)
**Author:** [@Meenakshi](https://devforum.zoom.us/u/Meenakshi)\ **Replies:** 1\ **Last updated:** [August 26, 2026, 1:03pm UTC](https://devforum.zoom.us/t/we-are-facing-an-issue-with-the-webhook-and-would-like-to-know-which-developer-support-plan-would-be-required-to-get-assistance-in-troubleshooting-and-resolving-it/145907 "2026-08-26T13:03:10Z")
We are facing an issue with the webhook and would like to know which Developer Support plan would be required to get assistance in troubleshooting and resolving it --- ## [SMS sending works with Global Admin but fails for regular users](https://devforum.zoom.us/t/sms-sending-works-with-global-admin-but-fails-for-regular-users/145643)
**Author:** [@Amit12](https://devforum.zoom.us/u/Amit12)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 1:36pm UTC](https://devforum.zoom.us/t/sms-sending-works-with-global-admin-but-fails-for-regular-users/145643 "2026-08-17T13:36:18Z")
Hi Team, I’m integrating the Zoom Phone SMS API and facing an issue with sending SMS using regular user accounts. SMS sending works successfully when using the Global Admin account. The same API request fails when usi… --- ## [Freshdesk Inegration with zoom phone ticket creation issue](https://devforum.zoom.us/t/freshdesk-inegration-with-zoom-phone-ticket-creation-issue/145637)
**Author:** [@Meenakshi](https://devforum.zoom.us/u/Meenakshi)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 12:10pm UTC](https://devforum.zoom.us/t/freshdesk-inegration-with-zoom-phone-ticket-creation-issue/145637 "2026-08-17T12:10:53Z")
I am working on an integration between Zoom Phone and Freshdesk. Our objective is to automatically create a Freshdesk ticket whenever a customer call is missed (or for every incoming call) using Zoom Phone webhook event… --- ## [Do occurrence IDs stay the same after updating a recurring meeting?](https://devforum.zoom.us/t/do-occurrence-ids-stay-the-same-after-updating-a-recurring-meeting/145615)
**Author:** [@javedaslam](https://devforum.zoom.us/u/javedaslam)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 2:41am UTC](https://devforum.zoom.us/t/do-occurrence-ids-stay-the-same-after-updating-a-recurring-meeting/145615 "2026-08-17T02:41:10Z")
Working on a scheduling tool that syncs recurring Zoom meetings with our own database. We store the occurrence\_id for each session so we can match attendance data back to the right date. Ran into something confusing thi… --- ## [Not able to verify new url for RTMS](https://devforum.zoom.us/t/not-able-to-verify-new-url-for-rtms/145519)
**Author:** [@gauthambh](https://devforum.zoom.us/u/gauthambh)\ **Replies:** 3\ **Last updated:** [August 13, 2026, 4:40am UTC](https://devforum.zoom.us/t/not-able-to-verify-new-url-for-rtms/145519 "2026-08-13T04:40:00Z")
How much ever i try i am not able to make this work --- ## [Need assistance to schdule automated report for all users in our tenant](https://devforum.zoom.us/t/need-assistance-to-schdule-automated-report-for-all-users-in-our-tenant/145279)
**Author:** [@IAS](https://devforum.zoom.us/u/IAS)\ **Replies:** 0\ **Last updated:** [August 4, 2026, 7:57am UTC](https://devforum.zoom.us/t/need-assistance-to-schdule-automated-report-for-all-users-in-our-tenant/145279 "2026-08-04T07:57:28Z")
Hi Team, Our requirement is to export all user detail in zoom console,with automated process . Need your help to generate report daily basic via script --- ## [Urgently Requesting Review Escalation: Aligned](https://devforum.zoom.us/t/urgently-requesting-review-escalation-aligned/145035)
**Author:** [@Lara1](https://devforum.zoom.us/u/Lara1)\ **Replies:** 0\ **Last updated:** [July 26, 2026, 7:15pm UTC](https://devforum.zoom.us/t/urgently-requesting-review-escalation-aligned/145035 "2026-07-26T19:15:52Z")
I need an urgent request for expedited review - App name - Aligned user ID - bVMVn0X7TPOwdKzo\_vekfw submitted July 26, 2026 - reason for expedited review is my app is launching any minute now on IOS, browser is already… --- ## [API Wrongly Assigning Zoom Phone License and Extension](https://devforum.zoom.us/t/api-wrongly-assigning-zoom-phone-license-and-extension/144999)
**Author:** [@April2](https://devforum.zoom.us/u/April2)\ **Replies:** 0\ **Last updated:** [July 24, 2026, 2:06am UTC](https://devforum.zoom.us/t/api-wrongly-assigning-zoom-phone-license-and-extension/144999 "2026-07-24T02:06:45Z")
We have an API set up from Salesforce to create Zoom Users and to upgrade and downgrade user licenses. The concern is that users are getting Zoom Phone licenses and extensions assigned even though we have the setting tur… --- ## [Frequent "502 Bad Gateway" Errors with Zoom API](https://devforum.zoom.us/t/frequent-502-bad-gateway-errors-with-zoom-api/144941)
**Author:** [@ONO](https://devforum.zoom.us/u/ONO)\ **Replies:** 0\ **Last updated:** [July 22, 2026, 3:45am UTC](https://devforum.zoom.us/t/frequent-502-bad-gateway-errors-with-zoom-api/144941 "2026-07-22T03:45:14Z")
We use the Zoom API to retrieve Zoom user account information daily at UTC 15:00, but since January 2026, “502 Bad Gateway” errors have started occurring frequently. Sometimes the process completes successfully, but in m… --- ## [Changing a user to SSO user using API](https://devforum.zoom.us/t/changing-a-user-to-sso-user-using-api/144055)
**Author:** [@swapna.cheguri](https://devforum.zoom.us/u/swapna.cheguri)\ **Replies:** 0\ **Last updated:** [June 8, 2026, 6:52pm UTC](https://devforum.zoom.us/t/changing-a-user-to-sso-user-using-api/144055 "2026-06-08T18:52:57Z")
Hello, For users who currently have “no SSO,” we enable SSO today by importing a CSV file that includes the user’s email address and selecting the “SSO User” option on the “Import from CSV” screen. This process updates … --- ## [Cost\_center is not a part of the get all users API](https://devforum.zoom.us/t/cost-center-is-not-a-part-of-the-get-all-users-api/131794)
**Author:** [@connectivity](https://devforum.zoom.us/u/connectivity)\ **Replies:** 3\ **Last updated:** [May 14, 2026, 5:22pm UTC](https://devforum.zoom.us/t/cost-center-is-not-a-part-of-the-get-all-users-api/131794 "2026-05-14T17:22:21Z")
API: Users APIs List Users api does not return cost\_center in the response. From the case I have created with Zoom team, I got to know it is an configuration issue. Could anyone help with the configuration to do make it… --- ## [Request for enhancement to Zoom APIs related to user-level webinar license assignment visibility.](https://devforum.zoom.us/t/request-for-enhancement-to-zoom-apis-related-to-user-level-webinar-license-assignment-visibility/143639)
**Author:** [@Chirag3](https://devforum.zoom.us/u/Chirag3)\ **Replies:** 0\ **Last updated:** [May 14, 2026, 3:10pm UTC](https://devforum.zoom.us/t/request-for-enhancement-to-zoom-apis-related-to-user-level-webinar-license-assignment-visibility/143639 "2026-05-14T15:10:45Z")
We would like to request API support to retrieve webinar license assignment details at the user level. Specifically, we are looking for a way to identify which users currently have webinar licenses assigned to them, and … --- ## [Is it possible to disable a specific user for an Account Level Webhook Only app that sends meeting.started and meeting.ended](https://devforum.zoom.us/t/is-it-possible-to-disable-a-specific-user-for-an-account-level-webhook-only-app-that-sends-meeting-started-and-meeting-ended/143517)
**Author:** [@Bill3](https://devforum.zoom.us/u/Bill3)\ **Replies:** 1\ **Last updated:** [May 12, 2026, 7:08pm UTC](https://devforum.zoom.us/t/is-it-possible-to-disable-a-specific-user-for-an-account-level-webhook-only-app-that-sends-meeting-started-and-meeting-ended/143517 "2026-05-12T19:08:21Z")
We created a sub-optimal solution to the topic shown below (which is still unresolved, and recently updated). We are now using an Account Level Webhook Only app to send meeting.started and meeting.ended to our webhook c… --- ## [Integrating SMS with Custom CRM via Zoom APIs](https://devforum.zoom.us/t/integrating-sms-with-custom-crm-via-zoom-apis/142625)
**Author:** [@William11](https://devforum.zoom.us/u/William11)\ **Replies:** 1\ **Last updated:** [April 1, 2026, 7:12am UTC](https://devforum.zoom.us/t/integrating-sms-with-custom-crm-via-zoom-apis/142625 "2026-04-01T07:12:45Z")
Hi everyone! I’m trying to automate SMS workflows in my custom CRM using Zoom Programmable APIs and SMS. I’ve completed setup steps, but I’m missing guidance on number provisioning. I’d also love to hear if others have … --- ## [How do I add a 1000+ users to my zoom app](https://devforum.zoom.us/t/how-do-i-add-a-1000-users-to-my-zoom-app/141483)
**Author:** [@Bill3](https://devforum.zoom.us/u/Bill3)\ **Replies:** 4\ **Last updated:** [January 26, 2026, 10:27pm UTC](https://devforum.zoom.us/t/how-do-i-add-a-1000-users-to-my-zoom-app/141483 "2026-01-26T22:27:58Z")
I am an Admin, on a Zoom account, with over 1000 Users. They are all contained in 20+ Groups. I have a Zoom app that sends meeting.started, meeting.ended, meeting.rtms\_started, and meeting.rtms\_stopped to a webhook con… --- ## [Clock In/ Clock Out User Statuses](https://devforum.zoom.us/t/clock-in-clock-out-user-statuses/140266)
**Author:** [@Zachary.k](https://devforum.zoom.us/u/Zachary.k)\ **Replies:** 0\ **Last updated:** [December 29, 2025, 2:45pm UTC](https://devforum.zoom.us/t/clock-in-clock-out-user-statuses/140266 "2025-12-29T14:45:57Z")
I am currently trying to make users in a call queue unavailable to take calls via the API. There seems to be a way to manipulate users in a queue directly this with Zoom Call Center, but not with Zoom Phone. I am trying … --- ## [Use it for online classes and exams](https://devforum.zoom.us/t/use-it-for-online-classes-and-exams/120845)
**Author:** [@jongnamson32](https://devforum.zoom.us/u/jongnamson32)\ **Replies:** 2\ **Last updated:** [December 11, 2025, 3:42pm UTC](https://devforum.zoom.us/t/use-it-for-online-classes-and-exams/120845 "2025-12-11T15:42:26Z")
I am conducting a lecture training through ZOOM irregularly, and I want to allow only designated attendees to log in (I cannot collect ZOOM ID). I want to use the ZOOM survey function in the training to create a test pap… --- ## [How to fetch license information of all products](https://devforum.zoom.us/t/how-to-fetch-license-information-of-all-products/138783)
**Author:** [@mn1](https://devforum.zoom.us/u/mn1)\ **Replies:** 3\ **Last updated:** [December 3, 2025, 5:28pm UTC](https://devforum.zoom.us/t/how-to-fetch-license-information-of-all-products/138783 "2025-12-03T17:28:55Z")
How can I fetch license information like “Zoom Phone Basic” via API? It seems developers. zoom. us/docs/api/users/#tag/users/get/users does not have the right information available. At least the \`license\_info\_list\` is em… --- ## [Best practices for building Zoom apps and integrations](https://devforum.zoom.us/t/best-practices-for-building-zoom-apps-and-integrations/138884)
**Author:** [@Fin1](https://devforum.zoom.us/u/Fin1)\ **Replies:** 1\ **Last updated:** [November 21, 2025, 4:51pm UTC](https://devforum.zoom.us/t/best-practices-for-building-zoom-apps-and-integrations/138884 "2025-11-21T16:51:57Z")
Hi everyone! I’m starting to explore developing apps and integrations for Zoom. I’m curious about: Tips for optimizing Zoom SDK usage Handling authentication and security for users Best ways to manage API rate … --- ## [How Can I Improve Audio and Video Quality in Zoom Meetings on Low-Bandwidth Connections?](https://devforum.zoom.us/t/how-can-i-improve-audio-and-video-quality-in-zoom-meetings-on-low-bandwidth-connections/138860)
**Author:** [@Fin1](https://devforum.zoom.us/u/Fin1)\ **Replies:** 1\ **Last updated:** [November 20, 2025, 8:26pm UTC](https://devforum.zoom.us/t/how-can-i-improve-audio-and-video-quality-in-zoom-meetings-on-low-bandwidth-connections/138860 "2025-11-20T20:26:52Z")
Hi Zoom community, I frequently host and join Zoom meetings from locations where the internet connection is unstable or low-bandwidth. I’ve noticed issues like audio dropouts, video freezing, and screen sharing lag. Wh… --- ## [Access Token Generation](https://devforum.zoom.us/t/access-token-generation/138652)
**Author:** [@Hiten](https://devforum.zoom.us/u/Hiten)\ **Replies:** 0\ **Last updated:** [November 11, 2025, 2:29pm UTC](https://devforum.zoom.us/t/access-token-generation/138652 "2025-11-11T14:29:07Z")
We are attempting to generate an access token for a Zoom Server-to-Server OAuth app to use with an automated user provisioning flow (via Make). Despite following the documentation and trying multiple tools, all requests … [Next page](https://devforum.zoom.us/c/api-and-webhooks/users-groups/53.md?page=1)