# Users and Groups **URL:** https://devforum.zoom.us/c/api-and-webhooks/users-groups/53.md?page=4 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 5 --- ## [Navigating Challenges for Safer Virtual Collaboration](https://devforum.zoom.us/t/navigating-challenges-for-safer-virtual-collaboration/100486)
**Author:** [@kalpind22](https://devforum.zoom.us/u/kalpind22)\ **Replies:** 0\ **Last updated:** [December 20, 2023, 10:45am UTC](https://devforum.zoom.us/t/navigating-challenges-for-safer-virtual-collaboration/100486 "2023-12-20T10:45:27Z")
Hi, I’m Archana from Kalp Industries! I’ve been using Zoom extensively for our business meetings and collaborations, but lately, I’ve become more aware of the security concerns surrounding this platform. Ensuring the co… --- ## [Zoom User Creation and Activation](https://devforum.zoom.us/t/zoom-user-creation-and-activation/99403)
**Author:** [@canderson](https://devforum.zoom.us/u/canderson)\ **Replies:** 1\ **Last updated:** [December 8, 2023, 8:25am UTC](https://devforum.zoom.us/t/zoom-user-creation-and-activation/99403 "2023-12-08T08:25:59Z")
Hi, I am having some issues handling the user creation and activation process in Zoom via the API. I am able to create users via the API but when I try to activate them, I receive an error stating that the account does … --- ## [Guidance on Scopes Needed](https://devforum.zoom.us/t/guidance-on-scopes-needed/99349)
**Author:** [@wongj](https://devforum.zoom.us/u/wongj)\ **Replies:** 3\ **Last updated:** [December 3, 2023, 7:57pm UTC](https://devforum.zoom.us/t/guidance-on-scopes-needed/99349 "2023-12-03T19:57:58Z")
I’m trying to update one of my organization’s scripts that manages user accounts across the whole org. This script uses the now deprecated JWT, and I am trying to complete the migration to OAuth. I’m not sure about the … --- ## [Error-code-2016-while-creating-user](https://devforum.zoom.us/t/error-code-2016-while-creating-user/99019)
**Author:** [@iturad](https://devforum.zoom.us/u/iturad)\ **Replies:** 1\ **Last updated:** [November 27, 2023, 2:58pm UTC](https://devforum.zoom.us/t/error-code-2016-while-creating-user/99019 "2023-11-27T14:58:29Z")
We currently have an existing and active contract with Zoom for 50 user licenses for our application. However, in the last couple of days, when we tried to assign users to the remaining unused licenses by using the Zoom … --- ## [Account does not enabled REST API](https://devforum.zoom.us/t/account-does-not-enabled-rest-api/81247)
**Author:** [@jason.bowsher](https://devforum.zoom.us/u/jason.bowsher)\ **Replies:** 22\ **Last updated:** [November 20, 2023, 5:49pm UTC](https://devforum.zoom.us/t/account-does-not-enabled-rest-api/81247 "2023-11-20T17:49:09Z")
I successfully get token and then make a GET call for a users list. with a token supplied by sucessful oauth token request def get\_user\_list(url, authorization\_header, status=‘active’, page\_size=‘30’): post\_data = { ‘… --- ## [Error when using the API to create a new user with licensed type](https://devforum.zoom.us/t/error-when-using-the-api-to-create-a-new-user-with-licensed-type/98493)
**Author:** [@jwolf](https://devforum.zoom.us/u/jwolf)\ **Replies:** 3\ **Last updated:** [November 17, 2023, 2:17pm UTC](https://devforum.zoom.us/t/error-when-using-the-api-to-create-a-new-user-with-licensed-type/98493 "2023-11-17T14:17:02Z")
When creating a new user through the API I specify the type; 1 basic, 2 licensed, 3 corp. However, we have Zoom One Enterprise Premier licenses and I receive an error when I try to use the type 2 setting. This worked fi… --- ## [Managing Pending User Accounts](https://devforum.zoom.us/t/managing-pending-user-accounts/98314)
**Author:** [@mixelpix](https://devforum.zoom.us/u/mixelpix)\ **Replies:** 1\ **Last updated:** [November 14, 2023, 3:14am UTC](https://devforum.zoom.us/t/managing-pending-user-accounts/98314 "2023-11-14T03:14:24Z")
Hello, is it possible to use the API to delete a pending user, or to resend their invite? When I GET v2/users & filter for “status” = “pending,” the user details do not include the Zoom UserId. As I understand, this is… --- ## [When try create user get response No permission, please contact Zoom customer support](https://devforum.zoom.us/t/when-try-create-user-get-response-no-permission-please-contact-zoom-customer-support/89934)
**Author:** [@da3mclinics](https://devforum.zoom.us/u/da3mclinics)\ **Replies:** 2\ **Last updated:** [November 2, 2023, 3:59am UTC](https://devforum.zoom.us/t/when-try-create-user-get-response-no-permission-please-contact-zoom-customer-support/89934 "2023-11-02T03:59:19Z")
When try to create a user get the response No permission, please contact Zoom customer support. Can anyone help me, please? this API was work fine before a few days or month. --- ## [My zoom api is failing to assign a license for a user](https://devforum.zoom.us/t/my-zoom-api-is-failing-to-assign-a-license-for-a-user/97110)
**Author:** [@ey.tech\_zoomlicense](https://devforum.zoom.us/u/ey.tech_zoomlicense)\ **Replies:** 1\ **Last updated:** [October 31, 2023, 9:03pm UTC](https://devforum.zoom.us/t/my-zoom-api-is-failing-to-assign-a-license-for-a-user/97110 "2023-10-31T21:03:39Z")
Description My zoom api is failing to assign a license for a user and its returning user doesn’t exist. But when API is checking whether user exist its returning that user exist. Error? The full error message or issue… --- ## [Can't add user to group - Group:write:admin](https://devforum.zoom.us/t/cant-add-user-to-group-groupadmin/96697)
**Author:** [@jared.millman](https://devforum.zoom.us/u/jared.millman)\ **Replies:** 1\ **Last updated:** [October 18, 2023, 3:02am UTC](https://devforum.zoom.us/t/cant-add-user-to-group-groupadmin/96697 "2023-10-18T03:02:00Z")
I am trying to add a user to a group, I am getting the error “Invalid access token, does not contain scopes:\[group:write:admin\].” When I tried to update my token, I only saw group:read:admin. How do I add the other pe… --- ## [Read, Delivered status for SMS message](https://devforum.zoom.us/t/read-delivered-status-for-sms-message/96947)
**Author:** [@joes](https://devforum.zoom.us/u/joes)\ **Replies:** 1\ **Last updated:** [October 18, 2023, 2:55am UTC](https://devforum.zoom.us/t/read-delivered-status-for-sms-message/96947 "2023-10-18T02:55:46Z")
I’m very new to SDK, API. I’m looking to add a function that will show if an SMS message has been read/delivered and to have it show up in the Zoom Phone SMS section. It currently shows when a message was sent but not… --- ## [Not able to retrieve Host Key using /users API](https://devforum.zoom.us/t/not-able-to-retrieve-host-key-using-users-api/70898)
**Author:** [@multunus](https://devforum.zoom.us/u/multunus)\ **Replies:** 21\ **Last updated:** [October 16, 2023, 4:36pm UTC](https://devforum.zoom.us/t/not-able-to-retrieve-host-key-using-users-api/70898 "2023-10-16T16:36:36Z")
I am calling the List users (/users) API with include\_fields=host\_key param and the API is not returning the host\_key. It was working until y’day and stopped all of a sudden. Tried the Get User API, but it also doesn’t … --- ## [Server-to-server oauth app: «group» scope unavailable](https://devforum.zoom.us/t/server-to-server-oauth-app-group-scope-unavailable/96595)
**Author:** [@a.provencher](https://devforum.zoom.us/u/a.provencher)\ **Replies:** 3\ **Last updated:** [October 16, 2023, 4:31pm UTC](https://devforum.zoom.us/t/server-to-server-oauth-app-group-scope-unavailable/96595 "2023-10-16T16:31:09Z")
I configured a Server-to-server oauth app which works fine, but I want to add «group» scopes (ie: «group:write:admin» and «group:read:admin») and they don’t seem to appear in the «Scopes» section of the app. The «group»… --- ## [Okta Workflow + "GET" Zoom Personal Meeting ID](https://devforum.zoom.us/t/okta-workflow-get-zoom-personal-meeting-id/95630)
**Author:** [@tlinney](https://devforum.zoom.us/u/tlinney)\ **Replies:** 4\ **Last updated:** [October 10, 2023, 8:53pm UTC](https://devforum.zoom.us/t/okta-workflow-get-zoom-personal-meeting-id/95630 "2023-10-10T20:53:10Z")
Hello, I’ve got an Okta Workflow that “GETS” a users zoom personal meeting ID, but it’s only getting them at random intervals when I run it. Example: I ran the workflow last night to get 50 users personal meeting ID’s,… --- ## [Getting validation failed when using users bulk update features api](https://devforum.zoom.us/t/getting-validation-failed-when-using-users-bulk-update-features-api/96086)
**Author:** [@jagan.marthy](https://devforum.zoom.us/u/jagan.marthy)\ **Replies:** 3\ **Last updated:** [October 4, 2023, 5:32pm UTC](https://devforum.zoom.us/t/getting-validation-failed-when-using-users-bulk-update-features-api/96086 "2023-10-04T17:32:41Z")
Getting validation failed error when using users bulk update features api even though right request is sent. Passed below sample object - { “feature\_type”: “user\_type”, “feature\_value”: “1”, “users”:\[{id:“123”, emai… --- ## [Persistent screen names across all of Zoom Events?](https://devforum.zoom.us/t/persistent-screen-names-across-all-of-zoom-events/95616)
**Author:** [@rtu](https://devforum.zoom.us/u/rtu)\ **Replies:** 1\ **Last updated:** [September 29, 2023, 5:37pm UTC](https://devforum.zoom.us/t/persistent-screen-names-across-all-of-zoom-events/95616 "2023-09-29T17:37:40Z")
Hi all, first post here and have a unique use case I’m trying to figure out. We plan to use external registration for our Zoom Events and pre-register them via api and allow authentication with just email (no zoom accou… --- ## [Zooom Basic Users Limit](https://devforum.zoom.us/t/zooom-basic-users-limit/95782)
**Author:** [@allen](https://devforum.zoom.us/u/allen)\ **Replies:** 1\ **Last updated:** [September 26, 2023, 5:48am UTC](https://devforum.zoom.us/t/zooom-basic-users-limit/95782 "2023-09-26T05:48:27Z")
Hello there, We are currently on a Pro License and noted the 9,999 Basic Users Limit. If we run into the limit in the future, can the limit be increased or is it a hard limit? We are okay to pay for the increase (saw a… --- ## [Oauth chat bot app dissapears when clicked to open the chat window, then appears again](https://devforum.zoom.us/t/oauth-chat-bot-app-dissapears-when-clicked-to-open-the-chat-window-then-appears-again/95288)
**Author:** [@erol](https://devforum.zoom.us/u/erol)\ **Replies:** 1\ **Last updated:** [September 19, 2023, 10:08am UTC](https://devforum.zoom.us/t/oauth-chat-bot-app-dissapears-when-clicked-to-open-the-chat-window-then-appears-again/95288 "2023-09-19T10:08:46Z")
Hi, We have an oauth chat bot app for one of our clients (in account, not published). The app had been working fine but recently our client reported that the app is dissapearing when they click to open the chat on the l… --- ## [Oauth Chat bot app, our end point keep recieves bot\_installed event for some users, even the app is already installed](https://devforum.zoom.us/t/oauth-chat-bot-app-our-end-point-keep-recieves-bot-installed-event-for-some-users-even-the-app-is-already-installed/95289)
**Author:** [@erol](https://devforum.zoom.us/u/erol)\ **Replies:** 2\ **Last updated:** [September 19, 2023, 8:12am UTC](https://devforum.zoom.us/t/oauth-chat-bot-app-our-end-point-keep-recieves-bot-installed-event-for-some-users-even-the-app-is-already-installed/95289 "2023-09-19T08:12:16Z")
Hi, We have an oauth chat bot app for one of our clients (in account, not published). The app had been working fine but recently for some users, our end point is keep recieving bot\_installed event even the app is alread… --- ## [Your request is blocked by security policy](https://devforum.zoom.us/t/your-request-is-blocked-by-security-policy/77884)
**Author:** [@derik](https://devforum.zoom.us/u/derik)\ **Replies:** 7\ **Last updated:** [September 11, 2023, 5:46pm UTC](https://devforum.zoom.us/t/your-request-is-blocked-by-security-policy/77884 "2023-09-11T17:46:09Z")
API Endpoint(s) and/or Zoom API Event(s) We are attempting a get all users call. Description When attempting to hit the API Endpoint using a JWT, I receive an unexpected error message, which I have outlined below. Th… --- ## [Search users by criteria such as first name or type](https://devforum.zoom.us/t/search-users-by-criteria-such-as-first-name-or-type/94353)
**Author:** [@khalil.benamor](https://devforum.zoom.us/u/khalil.benamor)\ **Replies:** 1\ **Last updated:** [September 7, 2023, 9:22pm UTC](https://devforum.zoom.us/t/search-users-by-criteria-such-as-first-name-or-type/94353 "2023-09-07T21:22:10Z")
Hey There! When doing a GET on /v2/users =\> we receive all users for example: https://api.zoom.us/v2/users?page\_size=1 { “page\_count”: , “page\_number”: 1, “page\_size”: 1, “total\_records”: \*\*\*\*, “next\_page\_token”:… --- ## [How to search users using criterial like first name or type?](https://devforum.zoom.us/t/how-to-search-users-using-criterial-like-first-name-or-type/94350)
**Author:** [@khalil.benamor](https://devforum.zoom.us/u/khalil.benamor)\ **Replies:** 1\ **Last updated:** [September 7, 2023, 9:21pm UTC](https://devforum.zoom.us/t/how-to-search-users-using-criterial-like-first-name-or-type/94350 "2023-09-07T21:21:25Z")
Hey There! When doing a GET on /users =\> we receive all users for example: https://api.zoom.us/v2/users?page\_size=1 { “page\_count”: , “page\_number”: 1, “page\_size”: 1, “total\_records”: \*\*\*\*, “next\_page\_token”: ""… --- ## [App Credentials Server-To-Server OAuth](https://devforum.zoom.us/t/app-credentials-server-to-server-oauth/92773)
**Author:** [@thanhnam](https://devforum.zoom.us/u/thanhnam)\ **Replies:** 1\ **Last updated:** [August 2, 2023, 4:58pm UTC](https://devforum.zoom.us/t/app-credentials-server-to-server-oauth/92773 "2023-08-02T16:58:27Z")
Currently, I am using 1 Pro account, and my current solution is to add 9999 basic user type accounts. However, I want to add more users to be able to share the same App Credentials Server-To-Server OAuth. What do I need … --- ## [User Registration Failure](https://devforum.zoom.us/t/user-registration-failure/92299)
**Author:** [@sunstone.zoom](https://devforum.zoom.us/u/sunstone.zoom)\ **Replies:** 3\ **Last updated:** [August 2, 2023, 4:00pm UTC](https://devforum.zoom.us/t/user-registration-failure/92299 "2023-08-02T16:00:37Z")
Hi Team In some of the meetings, some of our users are not able to join meetings and get the following error “User does not exist” Need urgent attention on this. Regards Ashish Mishra --- ## [Get user settings with incorrect closed\_caption value](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343)
**Author:** [@alyssa.williams](https://devforum.zoom.us/u/alyssa.williams)\ **Replies:** 12\ **Last updated:** [August 1, 2023, 7:13am UTC](https://devforum.zoom.us/t/get-user-settings-with-incorrect-closed-caption-value/68343 "2023-08-01T07:13:42Z")
In the Get user settings response, the in\_meeting.closed\_caption field appears to no longer be reflecting the user’s closed captioning settings. Was there a change to the endpoint due to groups? What should we use instea… --- ## ["users/me" endpoint returns a model without "email" field](https://devforum.zoom.us/t/users-me-endpoint-returns-a-model-without-email-field/91747)
**Author:** [@vbohdanets](https://devforum.zoom.us/u/vbohdanets)\ **Replies:** 4\ **Last updated:** [July 31, 2023, 9:14pm UTC](https://devforum.zoom.us/t/users-me-endpoint-returns-a-model-without-email-field/91747 "2023-07-31T21:14:05Z")
Format Your New Topic as Follows: API Endpoint(s) and/or Zoom API Event(s) Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context. https://api.zoom.us/v2/users/me Description Hi, we… --- ## [GET /users/{userId}/permissions](https://devforum.zoom.us/t/get-users-userid-permissions/91445)
**Author:** [@rupinder.goyal](https://devforum.zoom.us/u/rupinder.goyal)\ **Replies:** 5\ **Last updated:** [July 25, 2023, 2:01pm UTC](https://devforum.zoom.us/t/get-users-userid-permissions/91445 "2023-07-25T14:01:58Z")
Does this api “GET /users/{userId}/permissions” return the permissions after considering the account , groups , user and roles settings? And I did not see any list that contains all the possible permission string values… --- ## [API to retrieve plan details for a regular account( not when using a master account)](https://devforum.zoom.us/t/api-to-retrieve-plan-details-for-a-regular-account-not-when-using-a-master-account/91925)
**Author:** [@snow1](https://devforum.zoom.us/u/snow1)\ **Replies:** 1\ **Last updated:** [July 24, 2023, 6:17pm UTC](https://devforum.zoom.us/t/api-to-retrieve-plan-details-for-a-regular-account-not-when-using-a-master-account/91925 "2023-07-24T18:17:16Z")
Hi, We are looking for an API that gives details of the plan (Pro/ Pro Plus/ Enterprise) that the user has subscribed to. We are aware of the Zoom Meeting Master API API, but we cannot use this or any other Master Acco… --- ## [Query Regarding a field in Group settings api schema](https://devforum.zoom.us/t/query-regarding-a-field-in-group-settings-api-schema/91506)
**Author:** [@rupinder.goyal](https://devforum.zoom.us/u/rupinder.goyal)\ **Replies:** 2\ **Last updated:** [July 20, 2023, 1:17pm UTC](https://devforum.zoom.us/t/query-regarding-a-field-in-group-settings-api-schema/91506 "2023-07-20T13:17:45Z")
I saw a field Account\_user\_access\_recording in the response schema of group settings api. The description given was: Make cloud recordings accessible to account members only. What does this implies? As far as I know, … --- ## [What to do when in app review team or email support non-responsive](https://devforum.zoom.us/t/what-to-do-when-in-app-review-team-or-email-support-non-responsive/91915)
**Author:** [@GreggBlazer](https://devforum.zoom.us/u/GreggBlazer)\ **Replies:** 1\ **Last updated:** [July 17, 2023, 2:50pm UTC](https://devforum.zoom.us/t/what-to-do-when-in-app-review-team-or-email-support-non-responsive/91915 "2023-07-17T14:50:37Z")
Good day, hope this message finds you well. Please provide as many alternate support contact links, emails, or numbers you may have that actually work or have worked in the past. Thank you. There seems to be a malfunct… [Previous page](https://devforum.zoom.us/c/api-and-webhooks/users-groups/53.md?page=3) [Next page](https://devforum.zoom.us/c/api-and-webhooks/users-groups/53.md?page=5)