# contact-center **URL:** https://devforum.zoom.us/c/changelog/contact-center/176.md [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) --- ## [About the contact-center category](https://devforum.zoom.us/t/about-the-contact-center-category/141193)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [January 16, 2026, 12:38am UTC](https://devforum.zoom.us/t/about-the-contact-center-category/141193 "2026-01-16T00:38:28Z")
About this Category This category contains official changelog announcements for Contact Center. A new topic is published here with every release. Each release topic includes: A summary of what changed The full list of… --- ## [Changelog: Contact Center - Android - 5.8.0](https://devforum.zoom.us/t/changelog-contact-center-android-5-8-0/145868)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [August 24, 2026, 7:05pm UTC](https://devforum.zoom.us/t/changelog-contact-center-android-5-8-0/145868 "2026-08-24T19:05:06Z")
Released: 2026-08-24 Updated: 2026-08-17 Visit Changelog Summary: Add short links to join video sessions; add support for pre-join audio announcements in video sessions; add admin controls to toggle users’ outgoing aud… --- ## [Changelog: Contact Center - iOS - 5.8.0](https://devforum.zoom.us/t/changelog-contact-center-ios-5-8-0/145867)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [August 24, 2026, 7:05pm UTC](https://devforum.zoom.us/t/changelog-contact-center-ios-5-8-0/145867 "2026-08-24T19:05:06Z")
Released: 2026-08-24 Updated: 2026-08-17 Visit Changelog Summary: Add short links to join video sessions; add support for pre-join audio announcements in video sessions; add admin controls to toggle users’ outgoing aud… --- ## [Changelog: Contact Center - Four new endpoints and five new events; new fields in dozens of API endpoints and new fields in five Teams events](https://devforum.zoom.us/t/changelog-contact-center-four-new-endpoints-and-five-new-events-new-fields-in-dozens-of-api-endpoints-and-new-fields-in-five-teams-events/145656)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 6:33pm UTC](https://devforum.zoom.us/t/changelog-contact-center-four-new-endpoints-and-five-new-events-new-fields-in-dozens-of-api-endpoints-and-new-fields-in-five-teams-events/145656 "2026-08-17T18:33:01Z")
Released: 2026-08-17 Updated: 2026-08-17 Visit Changelog Summary: Three new Reports endpoints, one new Campaigns endpoint, and five new Queues webhook events; new fields in dozens of API endpoints and new fields in fiv… --- ## [Changelog: Contact Center - Four new APIs and five Queues webhook events](https://devforum.zoom.us/t/changelog-contact-center-four-new-apis-and-five-queues-webhook-events/145557)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [August 13, 2026, 10:21pm UTC](https://devforum.zoom.us/t/changelog-contact-center-four-new-apis-and-five-queues-webhook-events/145557 "2026-08-13T22:21:57Z")
Released: 2026-08-13 Updated: 2026-08-13 Visit Changelog Summary: Added three new Reports APIs, one new Campaigns API and five new Queues webhooks. Added over a dozen fields across the Reports V2 (CX Analytics), Queue … --- ## [Changelog: Contact Center - Android - 5.7.0](https://devforum.zoom.us/t/changelog-contact-center-android-5-7-0/144887)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [July 20, 2026, 7:02pm UTC](https://devforum.zoom.us/t/changelog-contact-center-android-5-7-0/144887 "2026-07-20T19:02:24Z")
Released: 2026-07-20 Updated: 2026-07-13 Visit Changelog Summary: Added support for additional Android SDK localizations. Added Added support for additional Android SDK localizations to expand multi-language coverage… --- ## [Changelog: Contact Center - iOS - 5.7.0](https://devforum.zoom.us/t/changelog-contact-center-ios-5-7-0/144886)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [July 20, 2026, 7:02pm UTC](https://devforum.zoom.us/t/changelog-contact-center-ios-5-7-0/144886 "2026-07-20T19:02:23Z")
Released: 2026-07-20 Updated: 2026-07-13 Visit Changelog Summary: Added support for additional iOS SDK localizations; updated minimum supported iOS version to 15.0 or later. Added Added support for additional iOS SDK… --- ## [Changelog: Contact Center - Web - 5.7.0](https://devforum.zoom.us/t/changelog-contact-center-web-5-7-0/144885)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [July 20, 2026, 7:02pm UTC](https://devforum.zoom.us/t/changelog-contact-center-web-5-7-0/144885 "2026-07-20T19:02:23Z")
Released: 2026-07-17 Updated: 2026-07-14 Visit Changelog Summary: Add support for mobile client tablet and favorites in queues, in video; add support for screen readers in native video AI flows, and accessibility suppo… --- ## [Changelog: Contact Center - Four new API endpoints; new new division\_name and division\_id fields across dozens of existing endpoints and events; other new fields in various endpoints](https://devforum.zoom.us/t/changelog-contact-center-four-new-api-endpoints-new-new-division-name-and-division-id-fields-across-dozens-of-existing-endpoints-and-events-other-new-fields-in-various-endpoints/144883)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [July 20, 2026, 7:02pm UTC](https://devforum.zoom.us/t/changelog-contact-center-four-new-api-endpoints-new-new-division-name-and-division-id-fields-across-dozens-of-existing-endpoints-and-events-other-new-fields-in-various-endpoints/144883 "2026-07-20T19:02:22Z")
Released: 2026-07-20 Updated: 2026-07-14 Visit Changelog Summary: Four new API endpoints; new division\_name and division\_id fields across dozens of existing endpoints; other new fields in various endpoints. Added New… --- ## [Changelog: Contact Center - iOS - 5.6.0](https://devforum.zoom.us/t/changelog-contact-center-ios-5-6-0/144562)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [July 2, 2026, 9:12pm UTC](https://devforum.zoom.us/t/changelog-contact-center-ios-5-6-0/144562 "2026-07-02T21:12:37Z")
Released: 2026-06-29 Updated: 2026-06-18 Visit Changelog Summary: Updates to real-time audio translator and AI live interpreter. Changed Changed the real-time audio translation logic to improve the live interpretatio… --- ## [Changelog: Contact Center - Android - 5.6.0](https://devforum.zoom.us/t/changelog-contact-center-android-5-6-0/144365)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [June 22, 2026, 6:49pm UTC](https://devforum.zoom.us/t/changelog-contact-center-android-5-6-0/144365 "2026-06-22T18:49:48Z")
Released: 2026-06-22 Updated: 2026-06-18 Visit Changelog Summary: Improved the real-time audio translation logic. Changed Changed the real-time audio translation logic to improve the live interpratation experience. --- ## [Changelog: Contact Center - Web - 5.6.0](https://devforum.zoom.us/t/changelog-contact-center-web-5-6-0/144362)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [June 22, 2026, 6:49pm UTC](https://devforum.zoom.us/t/changelog-contact-center-web-5-6-0/144362 "2026-06-22T18:49:47Z")
Released: 2026-06-19 Updated: 2026-06-18 Visit Changelog Summary: Add support for two more locales, for CoBrowse for CTI and client PWA, for agent-selected SMS caller numbers, and full-screen video, screen sharing, and… --- ## [Changelog: Contact Center - Web - 5.4.0](https://devforum.zoom.us/t/changelog-contact-center-web-5-4-0/144007)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [June 4, 2026, 7:42pm UTC](https://devforum.zoom.us/t/changelog-contact-center-web-5-4-0/144007 "2026-06-04T19:42:18Z")
Released: 2026-04-17 Updated: 2026-06-04 Visit Changelog Summary: Add support for VAbot multimodal chat, zoom functionality in the waiting room, Hindi language, audio and video host control for hybrid modal; improve vi… --- ## [Changelog: Contact Center - Web - 5.3.0](https://devforum.zoom.us/t/changelog-contact-center-web-5-3-0/144006)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [June 4, 2026, 7:42pm UTC](https://devforum.zoom.us/t/changelog-contact-center-web-5-3-0/144006 "2026-06-04T19:42:17Z")
Released: 2026-03-02 Updated: 2026-06-04 Visit Changelog Summary: Replace some UI elements; add security for link and buttonLink messages, several bug fixes including video issues, accessibility issues, and a memory us… --- ## [Changelog: Contact Center - Web - 5.5.0](https://devforum.zoom.us/t/changelog-contact-center-web-5-5-0/144005)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [June 4, 2026, 7:42pm UTC](https://devforum.zoom.us/t/changelog-contact-center-web-5-5-0/144005 "2026-06-04T19:42:16Z")
Released: 2026-05-15 Updated: 2026-06-04 Visit Changelog Summary: Add dropdown response type for CollectInput; integrate video player for desktop rendering; removed recording pause and play icons; several bug fixes. A… --- ## [Changelog: Contact Center - Web - 5.2.0](https://devforum.zoom.us/t/changelog-contact-center-web-5-2-0/144004)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [June 4, 2026, 7:42pm UTC](https://devforum.zoom.us/t/changelog-contact-center-web-5-2-0/144004 "2026-06-04T19:42:16Z")
Released: 2026-02-02 Updated: 2026-06-04 Visit Changelog Summary: Add support for ending engagements due to inactivity, DRR denoise, and automatic routing lookup in video calls; fixed two cobrowse issues. Added \[Chat… --- ## [Changelog: Contact Center - Android - 5.5.0](https://devforum.zoom.us/t/changelog-contact-center-android-5-5-0/143875)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [May 26, 2026, 6:27pm UTC](https://devforum.zoom.us/t/changelog-contact-center-android-5-5-0/143875 "2026-05-26T18:27:17Z")
Released: 2026-05-25 Updated: 2026-05-18 Visit Changelog Summary: Added support for real-time audio translation to video; changed default C++ language version. Added Added support for real-time audio translation to C… --- ## [Changelog: Contact Center - iOS - 5.5.0](https://devforum.zoom.us/t/changelog-contact-center-ios-5-5-0/143874)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [May 26, 2026, 6:27pm UTC](https://devforum.zoom.us/t/changelog-contact-center-ios-5-5-0/143874 "2026-05-26T18:27:16Z")
Released: 2026-05-25 Updated: 2026-05-18 Visit Changelog Summary: Added support for real-time audio translation in video; changed default C++ language version; dropped x86\_64 support in simulator builds. Added Added … --- ## [Changelog: Contact Center - Four new APIs, two new webhook events, and new fields in over 10 API endpoints](https://devforum.zoom.us/t/changelog-contact-center-four-new-apis-two-new-webhook-events-and-new-fields-in-over-10-api-endpoints/143713)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [May 18, 2026, 10:42pm UTC](https://devforum.zoom.us/t/changelog-contact-center-four-new-apis-two-new-webhook-events-and-new-fields-in-over-10-api-endpoints/143713 "2026-05-18T22:42:54Z")
Released: 2026-05-18 Updated: 2026-05-14 Visit Changelog Summary: Four new APIs, two new webhook events, and new fields in over 10 API endpoints. Added New Address Books APIs: DELETE /v2/contact\_center/address\_books… --- ## [Changelog: Contact Center - New fields in Reports V2 (CX Analytics) APIs](https://devforum.zoom.us/t/changelog-contact-center-new-fields-in-reports-v2-cx-analytics-apis/143207)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [April 27, 2026, 6:22pm UTC](https://devforum.zoom.us/t/changelog-contact-center-new-fields-in-reports-v2-cx-analytics-apis/143207 "2026-04-27T18:22:23Z")
Released: 2026-04-27 Updated: 2026-04-21 Visit Changelog Summary: Four new fields in two Reports V2 (CX Analytics) APIs. Changed New next\_page\_token and aiea\_used request fields in this Reports V2(CX Analytics) API: … --- ## [Changelog: Contact Center - A dozen new endpoints, two new events, and several new fields in existing endpoints and events](https://devforum.zoom.us/t/changelog-contact-center-a-dozen-new-endpoints-two-new-events-and-several-new-fields-in-existing-endpoints-and-events/143099)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [April 21, 2026, 5:45pm UTC](https://devforum.zoom.us/t/changelog-contact-center-a-dozen-new-endpoints-two-new-events-and-several-new-fields-in-existing-endpoints-and-events/143099 "2026-04-21T17:45:22Z")
Released: 2026-04-20 Updated: 2026-04-20 Visit Changelog Summary: Twelve new endpoints and two new webhook events; new request and response fields. Added New Reports V2(CX Analytics) APIs: GET /v2/contact\_center/ana… --- ## [Changelog: Contact Center - iOS - 5.4.0](https://devforum.zoom.us/t/changelog-contact-center-ios-5-4-0/143098)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [April 21, 2026, 5:45pm UTC](https://devforum.zoom.us/t/changelog-contact-center-ios-5-4-0/143098 "2026-04-21T17:45:21Z")
Released: 2026-04-20 Updated: 2026-04-08 Visit Changelog Summary: Added network monitoring. Added Added network monitoring for the meeting. --- ## [Changelog: Contact Center - Android - 5.4.0](https://devforum.zoom.us/t/changelog-contact-center-android-5-4-0/143097)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [April 21, 2026, 5:45pm UTC](https://devforum.zoom.us/t/changelog-contact-center-android-5-4-0/143097 "2026-04-21T17:45:21Z")
Released: 2026-04-20 Updated: 2026-04-08 Visit Changelog Summary: Added network monitoring. Added Added network monitoring for the meeting. --- ## [Changelog: Contact Center - Twenty new APIs and two new webhook events; additional request and response fields in existing endpoints and events](https://devforum.zoom.us/t/changelog-contact-center-twenty-new-apis-and-two-new-webhook-events-additional-request-and-response-fields-in-existing-endpoints-and-events/142738)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [April 1, 2026, 11:10pm UTC](https://devforum.zoom.us/t/changelog-contact-center-twenty-new-apis-and-two-new-webhook-events-additional-request-and-response-fields-in-existing-endpoints-and-events/142738 "2026-04-01T23:10:36Z")
Released: 2026-03-23 Updated: 2026-03-18 Visit Changelog Summary: Twenty new APIs and two new webhook events; additional request and response fields across over 25 API endpoints and 8 webhook events. Added New Campai… --- ## [Changelog: Contact Center - Android - 5.3.0](https://devforum.zoom.us/t/changelog-contact-center-android-5-3-0/142713)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [April 1, 2026, 11:10pm UTC](https://devforum.zoom.us/t/changelog-contact-center-android-5-3-0/142713 "2026-04-01T23:10:23Z")
Released: 2026-03-30 Updated: 2026-03-25 Visit Changelog Summary: Added Hindi localization support; add support for toggling consumer cameras off or on; add support for left-right split screen in landscape orientation;… --- ## [Changelog: Contact Center - iOS - 5.3.0](https://devforum.zoom.us/t/changelog-contact-center-ios-5-3-0/142712)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [April 1, 2026, 11:10pm UTC](https://devforum.zoom.us/t/changelog-contact-center-ios-5-3-0/142712 "2026-04-01T23:10:22Z")
Released: 2026-03-30 Updated: 2026-03-19 Visit Changelog Summary: Added Hindi localization support; add support for toggling consumer cameras off or on; add support for left-right split screen in landscape orientation. … --- ## [Changelog: Contact Center - Add three new Campaigns API endpoints and over 20 request fields](https://devforum.zoom.us/t/changelog-contact-center-add-three-new-campaigns-api-endpoints-and-over-20-request-fields/142109)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [February 24, 2026, 8:29pm UTC](https://devforum.zoom.us/t/changelog-contact-center-add-three-new-campaigns-api-endpoints-and-over-20-request-fields/142109 "2026-02-24T20:29:09Z")
Released: 2026-02-23 Updated: 2026-02-23 Visit Changelog Summary: Add three new API endpoints for outbound campaigns’ DNC lists; add over 20 request fields into the Queues’ Interrupt Menu API endpoint; add one request … --- ## [Changelog: Contact Center - New API endpoints, new webhook events, and new fields in a dozen existing API endpoints](https://devforum.zoom.us/t/changelog-contact-center-new-api-endpoints-new-webhook-events-and-new-fields-in-a-dozen-existing-api-endpoints/141782)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [February 9, 2026, 9:23pm UTC](https://devforum.zoom.us/t/changelog-contact-center-new-api-endpoints-new-webhook-events-and-new-fields-in-a-dozen-existing-api-endpoints/141782 "2026-02-09T21:23:24Z")
Released: 2026-01-19 Updated: 2026-01-15T16:05:19 Visit Changelog Summary: Three new API endpoints; new Reports, Messaging, Engagements, and Users webhook events; and new fields in Queues, Reports, Teams, Engagements, … --- ## [Changelog: Contact Center - iOS - 5.2.0](https://devforum.zoom.us/t/changelog-contact-center-ios-5-2-0/141779)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [February 9, 2026, 9:23pm UTC](https://devforum.zoom.us/t/changelog-contact-center-ios-5-2-0/141779 "2026-02-09T21:23:24Z")
Released: 2026-02-09 Updated: 2026-01-29T16:48:10 Visit Changelog Summary: Optimized participant list and float render view. Changed Optimized participant list and float render view. --- ## [Changelog: Contact Center - Android - 5.2.0](https://devforum.zoom.us/t/changelog-contact-center-android-5-2-0/141778)
**Author:** [@system](https://devforum.zoom.us/u/system)\ **Replies:** 0\ **Last updated:** [February 9, 2026, 9:23pm UTC](https://devforum.zoom.us/t/changelog-contact-center-android-5-2-0/141778 "2026-02-09T21:23:23Z")
Released: 2026-02-09 Updated: 2026-02-10T14:54:58 Visit Changelog Summary: Added new icons on participant list page; optimized the audio status’ icon style; fixed an issue with downloading and applying custom typefaces… [Next page](https://devforum.zoom.us/c/changelog/contact-center/176.md?page=1)