# Contact Center **URL:** https://devforum.zoom.us/c/contact-center/65.md [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) --- ## [About the Contact Center category](https://devforum.zoom.us/t/about-the-contact-center-category/74969)
**Author:** [@shariq.torres](https://devforum.zoom.us/u/shariq.torres)\ **Replies:** 0
Zoom Contact Center is an omnichannel cloud contact center solution that’s optimized for video and integrated into the Zoom experience. --- ## [QM Screen Recording API](https://devforum.zoom.us/t/qm-screen-recording-api/147002)
**Author:** [@sobold](https://devforum.zoom.us/u/sobold)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 1:32am UTC](https://devforum.zoom.us/t/qm-screen-recording-api/147002 "2026-10-06T01:32:50Z")
Hello, We need a way to remove Screen recording file from interaction in Zoom Contact Center Quality Management using an API. Currently there is no way to remove screen recordings for multiple interaction IDs neither b… --- ## [Zoom Contact Center Session History records are not being created in Salesforce](https://devforum.zoom.us/t/zoom-contact-center-session-history-records-are-not-being-created-in-salesforce/144534)
**Author:** [@Anish1](https://devforum.zoom.us/u/Anish1)\ **Replies:** 1\ **Last updated:** [August 26, 2026, 6:27pm UTC](https://devforum.zoom.us/t/zoom-contact-center-session-history-records-are-not-being-created-in-salesforce/144534 "2026-08-26T18:27:05Z")
I’ve been trying to debug this issue for quite some time, but I haven’t been able to identify the root cause. Here’s what I’ve verified so far: The Zoom Contact Center integration status shows Connected. In the Voice … --- ## [Domain verification broken for taxia.solutions — "Bad Request", empty token in all methods (please verify manually)](https://devforum.zoom.us/t/domain-verification-broken-for-taxia-solutions-bad-request-empty-token-in-all-methods-please-verify-manually/144494)
**Author:** [@Mykhailo](https://devforum.zoom.us/u/Mykhailo)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 4:22am UTC](https://devforum.zoom.us/t/domain-verification-broken-for-taxia-solutions-bad-request-empty-token-in-all-methods-please-verify-manually/144494 "2026-08-21T04:22:20Z")
Hi Zoom team, I’m trying to verify ownership of my domain taxia.solutions for my app “Taxia Constellation Board” (Production Client ID: B7X4ZnBZT1atNPUlIn5FJw) before submitting for review, but the self-service domain… --- ## [Domain verification broken for prospo.ai — empty token in all methods (please verify manually)](https://devforum.zoom.us/t/domain-verification-broken-for-prospo-ai-empty-token-in-all-methods-please-verify-manually/144908)
**Author:** [@Jaghadishan](https://devforum.zoom.us/u/Jaghadishan)\ **Replies:** 1\ **Last updated:** [July 31, 2026, 1:58am UTC](https://devforum.zoom.us/t/domain-verification-broken-for-prospo-ai-empty-token-in-all-methods-please-verify-manually/144908 "2026-07-31T01:58:40Z")
Hi Zoom team, I’m trying to verify ownership of my domain prospo.ai for my app “Prospo Prod” (Production Client ID: xn1HEidSFeZ6if\_29Sqw) before submitting for review, but the self-service domain verification is brok… --- ## [startRTMS returns Success but RTMS session is never created](https://devforum.zoom.us/t/startrtms-returns-success-but-rtms-session-is-never-created/145079)
**Author:** [@Sergio2](https://devforum.zoom.us/u/Sergio2)\ **Replies:** 1\ **Last updated:** [July 28, 2026, 2:20am UTC](https://devforum.zoom.us/t/startrtms-returns-success-but-rtms-session-is-never-created/145079 "2026-07-28T02:20:57Z")
Hello Zoom Developer Support, Please verify RTMS entitlement and backend provisioning for my Zoom account and development General App. App information: App name: GetOrderRTMS (Development) App type: User-managed … --- ## [When i start the meeting and turn on the video i couldn't see my face only black view appears](https://devforum.zoom.us/t/when-i-start-the-meeting-and-turn-on-the-video-i-couldnt-see-my-face-only-black-view-appears/144506)
**Author:** [@Jayesh1](https://devforum.zoom.us/u/Jayesh1)\ **Replies:** 0\ **Last updated:** [June 29, 2026, 6:07pm UTC](https://devforum.zoom.us/t/when-i-start-the-meeting-and-turn-on-the-video-i-couldnt-see-my-face-only-black-view-appears/144506 "2026-06-29T18:07:51Z")
When i turn on my camera the black view appears even my facecame video is visible to the other participants and i cant event see any of the other participants video what could be an reason public func setUpMobileRtc(… --- ## [Downloading chat transcripts from Zoom Contact Center](https://devforum.zoom.us/t/downloading-chat-transcripts-from-zoom-contact-center/144281)
**Author:** [@Patrick11](https://devforum.zoom.us/u/Patrick11)\ **Replies:** 0\ **Last updated:** [June 18, 2026, 1:46pm UTC](https://devforum.zoom.us/t/downloading-chat-transcripts-from-zoom-contact-center/144281 "2026-06-18T13:46:09Z")
Hello, we use Zoom Contact Centre for our website which includes live chat functionality. I’m trying to download chat transcripts so I can analyse the data. I went to logs in the zoom web portal but it seems I can only d… --- ## [Can Zoom Contact Center use OAuth 2.0 Client Credentials Flow for Server-to-Server Integration with Salesforce?](https://devforum.zoom.us/t/can-zoom-contact-center-use-oauth-2-0-client-credentials-flow-for-server-to-server-integration-with-salesforce/143905)
**Author:** [@jp.ignacio](https://devforum.zoom.us/u/jp.ignacio)\ **Replies:** 2\ **Last updated:** [June 2, 2026, 4:24pm UTC](https://devforum.zoom.us/t/can-zoom-contact-center-use-oauth-2-0-client-credentials-flow-for-server-to-server-integration-with-salesforce/143905 "2026-06-02T16:24:21Z")
My Salesforce team would like to update the ZCC and Salesforce integration using OAuth 2.0 Client Credentials Flow for Server-to-Server Integration. Is this possible ? https://help.salesforce.com/s/articleView?id=xcloud… --- ## [Smart Embed - Contact Center](https://devforum.zoom.us/t/smart-embed-contact-center/143702)
**Author:** [@omar.delgado](https://devforum.zoom.us/u/omar.delgado)\ **Replies:** 1\ **Last updated:** [May 21, 2026, 2:28pm UTC](https://devforum.zoom.us/t/smart-embed-contact-center/143702 "2026-05-21T14:28:51Z")
Hello! I am working on a POC for a client that wants to conditionally set the Outbound Caller ID depending on the customer location. I have explored the Smart Embed events, but I don’t see something like that. Is there … --- ## [Stripping "+1" Prefix from consumer's ANI](https://devforum.zoom.us/t/stripping-1-prefix-from-consumers-ani/143561)
**Author:** [@Az19](https://devforum.zoom.us/u/Az19)\ **Replies:** 1\ **Last updated:** [May 13, 2026, 8:55pm UTC](https://devforum.zoom.us/t/stripping-1-prefix-from-consumers-ani/143561 "2026-05-13T20:55:33Z")
Hi everyone, What is the best way to normalize the incoming caller ID and store it in a variable? I want to remove/strip the “+1” prefix from the ANI and store the resulting 10-digit number in a custom variable called c… --- ## [API for creating a new note](https://devforum.zoom.us/t/api-for-creating-a-new-note/143226)
**Author:** [@Robert.Rylo](https://devforum.zoom.us/u/Robert.Rylo)\ **Replies:** 0\ **Last updated:** [April 28, 2026, 12:44pm UTC](https://devforum.zoom.us/t/api-for-creating-a-new-note/143226 "2026-04-28T12:44:44Z")
Good day, In Contact Center, I’m trying to create a note with a Zoom API. I’m able to get the current meeting’s notes after creating them with the Zoom Desktop Client, and it looks like I can even edit existing notes vi… --- ## [Contact Center HTTP Widget](https://devforum.zoom.us/t/contact-center-http-widget/130081)
**Author:** [@emily.garner](https://devforum.zoom.us/u/emily.garner)\ **Replies:** 4\ **Last updated:** [April 27, 2026, 2:24pm UTC](https://devforum.zoom.us/t/contact-center-http-widget/130081 "2026-04-27T14:24:38Z")
For the “HTTP Call” Widget in Zoom Contact Center flows, there is the option to map a result path to a variable after the HTTP request is completed, however the documentation is lacking and we cannot determine the exact … --- ## [Programatic way to initiate Transfers, aside from Zoom Desktop Client?](https://devforum.zoom.us/t/programatic-way-to-initiate-transfers-aside-from-zoom-desktop-client/142930)
**Author:** [@Robert.Rylo](https://devforum.zoom.us/u/Robert.Rylo)\ **Replies:** 7\ **Last updated:** [April 22, 2026, 8:36pm UTC](https://devforum.zoom.us/t/programatic-way-to-initiate-transfers-aside-from-zoom-desktop-client/142930 "2026-04-22T20:36:53Z")
Hello, I’m tasked with integrating the Zoom Desktop Client and Contact Center to integrate with some proprietary software we’ve been using. One of the things we’d like the ability to do is have our software call an API … --- ## [Contact Center "Batch create queues with a template" API omits queue description](https://devforum.zoom.us/t/contact-center-batch-create-queues-with-a-template-api-omits-queue-description/142622)
**Author:** [@erikc](https://devforum.zoom.us/u/erikc)\ **Replies:** 1\ **Last updated:** [April 9, 2026, 12:38am UTC](https://devforum.zoom.us/t/contact-center-batch-create-queues-with-a-template-api-omits-queue-description/142622 "2026-04-09T00:38:49Z")
When using the Contact Center API to “Batch create queues with a template”, the API requires three inputs: “queue\_name”, “queue\_description”, and “template\_id”. However, the “queue\_description” that is provided in the A… --- ## [Salesforce / Zoom Contact Center IP Whitelist](https://devforum.zoom.us/t/salesforce-zoom-contact-center-ip-whitelist/142861)
**Author:** [@jp.ignacio](https://devforum.zoom.us/u/jp.ignacio)\ **Replies:** 0\ **Last updated:** [April 7, 2026, 11:36pm UTC](https://devforum.zoom.us/t/salesforce-zoom-contact-center-ip-whitelist/142861 "2026-04-07T23:36:27Z")
Our Salesforce team is looking to restricting IPs and creating a whitelist for any integrations to our Salesforce instance. Is this even possible to accomplish if we use Zoom Contact Center / Salesforce CTI configuratio… --- ## [Feature Request: Allow Script Widgets to Reference Uploaded JS Assets](https://devforum.zoom.us/t/feature-request-allow-script-widgets-to-reference-uploaded-js-assets/142806)
**Author:** [@aubreyengland](https://devforum.zoom.us/u/aubreyengland)\ **Replies:** 0\ **Last updated:** [April 3, 2026, 8:47pm UTC](https://devforum.zoom.us/t/feature-request-allow-script-widgets-to-reference-uploaded-js-assets/142806 "2026-04-03T20:47:55Z")
When using the Script widget within a Flow to classify and route calls based on data, such as mapping inbound ANIs to caller types, the target list must live directly within the JS block. Any updates to that target list … --- ## [How to get the user's active call?](https://devforum.zoom.us/t/how-to-get-the-users-active-call/142521)
**Author:** [@Robert.Rylo](https://devforum.zoom.us/u/Robert.Rylo)\ **Replies:** 0\ **Last updated:** [March 19, 2026, 4:41pm UTC](https://devforum.zoom.us/t/how-to-get-the-users-active-call/142521 "2026-03-19T16:41:34Z")
I’m developing an app for Call Center, and among other things I’m trying to do, is get the data for an ongoing Zoom Desktop Client. I was pretty sure I struck gold with /engagements/ endpoint, but that’s just returning t… --- ## [How to store API response in variable?](https://devforum.zoom.us/t/how-to-store-api-response-in-variable/134445)
**Author:** [@Santhosh1](https://devforum.zoom.us/u/Santhosh1)\ **Replies:** 2\ **Last updated:** [March 9, 2026, 11:09am UTC](https://devforum.zoom.us/t/how-to-store-api-response-in-variable/134445 "2026-03-09T11:09:10Z")
Hi, I have configured the HTTP Call node in my Zoom Contact Center flow, and it is successfully returning a response. However, I would like to extract and store the “status” field from the API response into a variable. … --- ## [Zoom Contact Center Web SDK - Embedding in Salesforce Experience Cloud](https://devforum.zoom.us/t/zoom-contact-center-web-sdk-embedding-in-salesforce-experience-cloud/142096)
**Author:** [@ben.acceleraate](https://devforum.zoom.us/u/ben.acceleraate)\ **Replies:** 0\ **Last updated:** [February 24, 2026, 2:19pm UTC](https://devforum.zoom.us/t/zoom-contact-center-web-sdk-embedding-in-salesforce-experience-cloud/142096 "2026-02-24T14:19:17Z")
Hi, We’re embedding the Zoom Contact Center Campaign chat widget (via zcc-sdk.js) on a Salesforce Experience Cloud site. Due to Salesforce’s Content Security Policy restrictions - specifically, the script-src directive … --- ## [Zoom CC closed records should include NAME + NUMBER in the Consumer section](https://devforum.zoom.us/t/zoom-cc-closed-records-should-include-name-number-in-the-consumer-section/142072)
**Author:** [@jwidby](https://devforum.zoom.us/u/jwidby)\ **Replies:** 0\ **Last updated:** [February 23, 2026, 2:32pm UTC](https://devforum.zoom.us/t/zoom-cc-closed-records-should-include-name-number-in-the-consumer-section/142072 "2026-02-23T14:32:17Z")
On Closed Engagements Please copy both NAME and NUMBER to the Consumer section or the call-record. IF the Agent or Supervisor needs to callback the Consumer you would use the NAME - Correct ? No One remembers Numbe… --- ## [Address Book Lookup](https://devforum.zoom.us/t/address-book-lookup/132681)
**Author:** [@emily.garner](https://devforum.zoom.us/u/emily.garner)\ **Replies:** 3\ **Last updated:** [February 18, 2026, 12:56am UTC](https://devforum.zoom.us/t/address-book-lookup/132681 "2026-02-18T00:56:34Z")
Hello, we currently have custom website variables that are being passed from our internal website to Zoom contact center. Some of these variables include the phone number, email address, etc. We are wondering if there is… --- ## [When we created the JSON file using the AI tool and imported it into Zoom, the flow appears blank and no blocks are visible. How can this be fixed?](https://devforum.zoom.us/t/when-we-created-the-json-file-using-the-ai-tool-and-imported-it-into-zoom-the-flow-appears-blank-and-no-blocks-are-visible-how-can-this-be-fixed/141882)
**Author:** [@Sathiaseelan](https://devforum.zoom.us/u/Sathiaseelan)\ **Replies:** 1\ **Last updated:** [February 12, 2026, 8:48pm UTC](https://devforum.zoom.us/t/when-we-created-the-json-file-using-the-ai-tool-and-imported-it-into-zoom-the-flow-appears-blank-and-no-blocks-are-visible-how-can-this-be-fixed/141882 "2026-02-12T20:48:53Z")
When we created the JSON file using the AI tool and imported it into Zoom, the flow appears blank and no blocks are visible. How can this be fixed? --- ## [Creating app or endpoint for testing chat interactions](https://devforum.zoom.us/t/creating-app-or-endpoint-for-testing-chat-interactions/141621)
**Author:** [@Matt25](https://devforum.zoom.us/u/Matt25)\ **Replies:** 0\ **Last updated:** [February 2, 2026, 10:25am UTC](https://devforum.zoom.us/t/creating-app-or-endpoint-for-testing-chat-interactions/141621 "2026-02-02T10:25:02Z")
We are running Zoom Workplace for Contact Center. It is going well. We would like to automate testing of interactions with the chatbot virtual agent so we can ascertain and forecast expected retreival rate from a bank of… --- ## [Contact Center API - Last Queue Used](https://devforum.zoom.us/t/contact-center-api-last-queue-used/141587)
**Author:** [@Jenny](https://devforum.zoom.us/u/Jenny)\ **Replies:** 0\ **Last updated:** [January 30, 2026, 2:41pm UTC](https://devforum.zoom.us/t/contact-center-api-last-queue-used/141587 "2026-01-30T14:41:25Z")
Hi, I am exploring data from the Contact Center API (specifically, I’m accessing via the Fivetran connector), and I had a question on the queues associated with an engagement. For engagements with more than 1 associate… --- ## [Developer Office Hours link broken?](https://devforum.zoom.us/t/developer-office-hours-link-broken/140540)
**Author:** [@John34](https://devforum.zoom.us/u/John34)\ **Replies:** 1\ **Last updated:** [January 14, 2026, 8:43pm UTC](https://devforum.zoom.us/t/developer-office-hours-link-broken/140540 "2026-01-14T20:43:49Z")
I’m unable to join the office hours. Anyone else having this issue? --- ## [Need Guidance: Multi‑Parameter Screen Pop Integration Between iVUE Connect and Zoom Contact Center](https://devforum.zoom.us/t/need-guidance-multi-parameter-screen-pop-integration-between-ivue-connect-and-zoom-contact-center/140350)
**Author:** [@Anthony9](https://devforum.zoom.us/u/Anthony9)\ **Replies:** 3\ **Last updated:** [January 12, 2026, 5:43pm UTC](https://devforum.zoom.us/t/need-guidance-multi-parameter-screen-pop-integration-between-ivue-connect-and-zoom-contact-center/140350 "2026-01-12T17:43:30Z")
Hello Zoom Contact Center Developer Team, I’m seeking guidance on integrating iVUE Connect (by NISC) with Zoom Contact Center to enable a screen‑pop workflow triggered by caller ID lookup. :puzzle\_piece: Issue Overview… --- ## [16 kb page sizes support](https://devforum.zoom.us/t/16-kb-page-sizes-support/140360)
**Author:** [@Siarhei](https://devforum.zoom.us/u/Siarhei)\ **Replies:** 0\ **Last updated:** [January 9, 2026, 9:43am UTC](https://devforum.zoom.us/t/16-kb-page-sizes-support/140360 "2026-01-09T09:43:12Z")
I downloaded latest version of Zoom Contact Center SDK, and Android Studio highlight that this SDK does not support 16kb page sizes. Do you have any plans to update the library to add this support? --- ## [ZVA hand-off to ZCC Message queue need global variable](https://devforum.zoom.us/t/zva-hand-off-to-zcc-message-queue-need-global-variable/140229)
**Author:** [@dave.dodge](https://devforum.zoom.us/u/dave.dodge)\ **Replies:** 0\ **Last updated:** [December 26, 2025, 7:56pm UTC](https://devforum.zoom.us/t/zva-hand-off-to-zcc-message-queue-need-global-variable/140229 "2025-12-26T19:56:37Z")
We have a Bot sub flow that prompts the user for their full name and phone number, and stores it using the global variables, global\_system.Consumer.userName and global\_system.Consumer.phoneNumber1. As part of the exit t… --- ## [What is the correct feature or capability to use in ZCC to obtain a realtime audio stream](https://devforum.zoom.us/t/what-is-the-correct-feature-or-capability-to-use-in-zcc-to-obtain-a-realtime-audio-stream/139797)
**Author:** [@Richard12](https://devforum.zoom.us/u/Richard12)\ **Replies:** 2\ **Last updated:** [December 16, 2025, 10:16am UTC](https://devforum.zoom.us/t/what-is-the-correct-feature-or-capability-to-use-in-zcc-to-obtain-a-realtime-audio-stream/139797 "2025-12-16T10:16:50Z")
Per the topic, what is the correct feature or capability to use in ZCC to obtain a realtime audio stream. We want to use the realtime stream, and corresponding metadata, to feed to our realtime AI applications and also … [Next page](https://devforum.zoom.us/c/contact-center/65.md?page=1)