# Zoom Virtual Agent **URL:** https://devforum.zoom.us/c/contact-center/virtual-agent/85.md [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) --- ## [About the Zoom Virtual Agent category](https://devforum.zoom.us/t/about-the-zoom-virtual-agent-category/106671)
**Author:** [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Replies:** 0
The Zoom Virtual Agent (ZVA) is an AI-powered chatbot. It delivers customer support, responds to inquiries, and executes tasks in a conversational style. For details, see Zoom Virtual Agent Support. You can use the ZVA … --- ## [ZVA hand-off to ZCC Message queue need global variable](https://devforum.zoom.us/t/zva-hand-off-to-zcc-message-queue-need-global-variable/140229)
**Author:** [@dave.dodge](https://devforum.zoom.us/u/dave.dodge)\ **Replies:** 0\ **Last updated:** [December 26, 2025, 7:56pm UTC](https://devforum.zoom.us/t/zva-hand-off-to-zcc-message-queue-need-global-variable/140229 "2025-12-26T19:56:37Z")
We have a Bot sub flow that prompts the user for their full name and phone number, and stores it using the global variables, global\_system.Consumer.userName and global\_system.Consumer.phoneNumber1. As part of the exit t… --- ## [Image Capture and Transcription API Query](https://devforum.zoom.us/t/image-capture-and-transcription-api-query/139429)
**Author:** [@Zoom70](https://devforum.zoom.us/u/Zoom70)\ **Replies:** 1\ **Last updated:** [December 11, 2025, 3:45pm UTC](https://devforum.zoom.us/t/image-capture-and-transcription-api-query/139429 "2025-12-11T15:45:20Z")
I am developing a custom solution using Zoom Virtual Agent (ZVA) where customers provide image inputs during chat interactions. However, ZVA does not support image uploads out of the box, as confirmed in my previous case… --- ## [Challenges Integrating Shopify API Calls in Zoom Virtual Agent for Real-Time Order Retrieval](https://devforum.zoom.us/t/challenges-integrating-shopify-api-calls-in-zoom-virtual-agent-for-real-time-order-retrieval/139479)
**Author:** [@Zoom70](https://devforum.zoom.us/u/Zoom70)\ **Replies:** 0\ **Last updated:** [December 11, 2025, 12:04pm UTC](https://devforum.zoom.us/t/challenges-integrating-shopify-api-calls-in-zoom-virtual-agent-for-real-time-order-retrieval/139479 "2025-12-11T12:04:04Z")
Hello Zoom Developer Community, I’m encountering issues while integrating external Shopify API calls into our Zoom Contact Center to retrieve order information during customer phone calls. I’d appreciate any insights, w… --- ## [Request for API Access to Fetch Image Attachments from Messaging Transcripts in ZVA](https://devforum.zoom.us/t/request-for-api-access-to-fetch-image-attachments-from-messaging-transcripts-in-zva/139350)
**Author:** [@Zoom70](https://devforum.zoom.us/u/Zoom70)\ **Replies:** 1\ **Last updated:** [December 10, 2025, 3:07am UTC](https://devforum.zoom.us/t/request-for-api-access-to-fetch-image-attachments-from-messaging-transcripts-in-zva/139350 "2025-12-10T03:07:38Z")
I am developing a custom solution using Zoom Virtual Agent (ZVA) where customers provide image inputs during chat interactions. However, ZVA does not support image uploads out of the box, as confirmed in my previous case… --- ## [Agent Availability Indicator on Website/ ZVA](https://devforum.zoom.us/t/agent-availability-indicator-on-website-zva/138548)
**Author:** [@Muhammad19](https://devforum.zoom.us/u/Muhammad19)\ **Replies:** 1\ **Last updated:** [November 10, 2025, 4:31pm UTC](https://devforum.zoom.us/t/agent-availability-indicator-on-website-zva/138548 "2025-11-10T16:31:35Z")
The client has requested an enhancement to the ZVA (Zoom Virtual Agent) user interface to introduce an indicator that displays when agents are available to take on chats. This could either be the name of the agent(s) or … --- ## [Improving Accuracy of Zoom Virtual Agent Responses and LLM Integration](https://devforum.zoom.us/t/improving-accuracy-of-zoom-virtual-agent-responses-and-llm-integration/135546)
**Author:** [@Srinath](https://devforum.zoom.us/u/Srinath)\ **Replies:** 3\ **Last updated:** [July 22, 2025, 2:53pm UTC](https://devforum.zoom.us/t/improving-accuracy-of-zoom-virtual-agent-responses-and-llm-integration/135546 "2025-07-22T14:53:09Z")
Hello Zoom Community, I’ve developed a Zoom Virtual Agent and successfully integrated it with defined intents and a synced knowledge base (via web sync). While the setup is functional, the responses are not consistently… --- ## [Virtual agent integration in website](https://devforum.zoom.us/t/virtual-agent-integration-in-website/131548)
**Author:** [@Srinath](https://devforum.zoom.us/u/Srinath)\ **Replies:** 1\ **Last updated:** [May 12, 2025, 3:13pm UTC](https://devforum.zoom.us/t/virtual-agent-integration-in-website/131548 "2025-05-12T15:13:06Z")
I have created a virtual agent and Campaings and i do need to connect virtual agent with zoom contact center. I have both licences. Now, To integrate virtual agent in my website , your article suugest me to Install the … --- ## [AI Expert Assist - Knowledge base](https://devforum.zoom.us/t/ai-expert-assist-knowledge-base/131557)
**Author:** [@smcgoff68](https://devforum.zoom.us/u/smcgoff68)\ **Replies:** 0\ **Last updated:** [April 16, 2025, 2:38pm UTC](https://devforum.zoom.us/t/ai-expert-assist-knowledge-base/131557 "2025-04-16T14:38:51Z")
Hello team, We are attempting to sync Zoom Knowledge Base with Freshservice Solutions (knowledge base). The only method the appears to work for a dynamically changing Freshservice KB is to use the customer API integrat… --- ## [Trying to find phone system management](https://devforum.zoom.us/t/trying-to-find-phone-system-management/129902)
**Author:** [@Dorothy1](https://devforum.zoom.us/u/Dorothy1)\ **Replies:** 0\ **Last updated:** [March 14, 2025, 6:16pm UTC](https://devforum.zoom.us/t/trying-to-find-phone-system-management/129902 "2025-03-14T18:16:50Z")
trying to find phone system management --- ## [Sync Knowledge base through API request](https://devforum.zoom.us/t/sync-knowledge-base-through-api-request/128649)
**Author:** [@omar.delgado](https://devforum.zoom.us/u/omar.delgado)\ **Replies:** 0\ **Last updated:** [February 26, 2025, 6:43pm UTC](https://devforum.zoom.us/t/sync-knowledge-base-through-api-request/128649 "2025-02-26T18:43:54Z")
Hello! I’ve been doing an upsert from an external knowledge base to Zoom KB, everything worked great but it seems like a manual click to “Sync” is required to reflect the changes. Can it be done with a API request? --- ## [HTTP Widget JSON Path](https://devforum.zoom.us/t/http-widget-json-path/121685)
**Author:** [@florian.huebner](https://devforum.zoom.us/u/florian.huebner)\ **Replies:** 2\ **Last updated:** [February 11, 2025, 4:39pm UTC](https://devforum.zoom.us/t/http-widget-json-path/121685 "2025-02-11T16:39:40Z")
I am doing a http call with the http widget and get back a valid JSON response with arrays. Now I would like to access the first item in this array. How is the notation for the path? I tried everything from to / and \\ a… --- ## [zoomCampaignSdk is not get called. could you check?](https://devforum.zoom.us/t/zoomcampaignsdk-is-not-get-called-could-you-check/115210)
**Author:** [@Ichi](https://devforum.zoom.us/u/Ichi)\ **Replies:** 0\ **Last updated:** [August 7, 2024, 12:54pm UTC](https://devforum.zoom.us/t/zoomcampaignsdk-is-not-get-called-could-you-check/115210 "2024-08-07T12:54:02Z")
We had a block of code to make the bot to be open status, and it has been working so far, however last a few days our error handler indicate zoomCampainSdk is not existing. Could you investigate? Error: zoomCampaignSdk… --- ## [Script in Botflow not working](https://devforum.zoom.us/t/script-in-botflow-not-working/113845)
**Author:** [@benjamin.m](https://devforum.zoom.us/u/benjamin.m)\ **Replies:** 0\ **Last updated:** [July 17, 2024, 10:21am UTC](https://devforum.zoom.us/t/script-in-botflow-not-working/113845 "2024-07-17T10:21:58Z")
HI there, i try to geht a botflow working. i need to access an external api. so i added a script. Nothing, reallly nothing in this script is working. No code, even log.debug or something ist working. Can someone pleas… --- ## [Zoom Virtual Agent(AI Management)](https://devforum.zoom.us/t/zoom-virtual-agent-ai-management/106974)
**Author:** [@amarsi](https://devforum.zoom.us/u/amarsi)\ **Replies:** 0\ **Last updated:** [April 2, 2024, 7:18am UTC](https://devforum.zoom.us/t/zoom-virtual-agent-ai-management/106974 "2024-04-02T07:18:19Z")
I want to use the GET Method in zoom virtual agent (script widget in bot flow AI Management) I tried with the reference of zoom support but I get the error of Cannot read properties of undefined (reading global variab…