# Phone **URL:** https://devforum.zoom.us/c/phone/47.md [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) --- ## [About the Phone category](https://devforum.zoom.us/t/about-the-phone-category/64913)
**Author:** [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Replies:** 0
Zoom Phone APIs enable you to build applications and integrations for Zoom’s cloud phone system. --- ## [Phone call\_commands make\_call returns 403 for every user except the S2S app creator](https://devforum.zoom.us/t/phone-call-commands-make-call-returns-403-for-every-user-except-the-s2s-app-creator/146963)
**Author:** [@Neko](https://devforum.zoom.us/u/Neko)\ **Replies:** 0\ **Last updated:** [October 2, 2026, 5:59pm UTC](https://devforum.zoom.us/t/phone-call-commands-make-call-returns-403-for-every-user-except-the-s2s-app-creator/146963 "2026-10-02T17:59:09Z")
Phone call\_commands make\_call returns 403 for every user except the S2S app creator Hi all, We’re building click-to-call for our dispatch reps. A rep clicks a number in our internal web app, and their Poly VVX desk pho… --- ## [Forward phone numbers over API not working](https://devforum.zoom.us/t/forward-phone-numbers-over-api-not-working/146955)
**Author:** [@dennis.raulien](https://devforum.zoom.us/u/dennis.raulien)\ **Replies:** 0\ **Last updated:** [October 2, 2026, 3:18pm UTC](https://devforum.zoom.us/t/forward-phone-numbers-over-api-not-working/146955 "2026-10-02T15:18:04Z")
\*\*API Endpoint(s) and/or Zoom API Event \*\* with the old and depracted API post/phone/extension/{extensionId}/call\_handling/settings/{settingType} new api post/phone/users/{userId}/call\_forward\_settings/{hourType} \*\* … --- ## [Every SMS send via POST /phone/sms/messages returns error 7639 even though the number is user-owned, SMS-enabled, and on an active 10DLC campaign](https://devforum.zoom.us/t/every-sms-send-via-post-phone-sms-messages-returns-error-7639-even-though-the-number-is-user-owned-sms-enabled-and-on-an-active-10dlc-campaign/145039)
**Author:** [@Robablob](https://devforum.zoom.us/u/Robablob)\ **Replies:** 2\ **Last updated:** [September 29, 2026, 7:07pm UTC](https://devforum.zoom.us/t/every-sms-send-via-post-phone-sms-messages-returns-error-7639-even-though-the-number-is-user-owned-sms-enabled-and-on-an-active-10dlc-campaign/145039 "2026-09-29T19:07:44Z")
I’m getting error 7639 “The SMS for the number does not belong to the current user.” on every SMS send via POST /v2/phone/sms/messages, from a Server-to-Server OAuth app. I’ve verified every prerequisite via Zoom’s own A… --- ## [Zoom Phone trial access for API integration development](https://devforum.zoom.us/t/zoom-phone-trial-access-for-api-integration-development/146818)
**Author:** [@Aaron9](https://devforum.zoom.us/u/Aaron9)\ **Replies:** 0\ **Last updated:** [September 28, 2026, 2:40am UTC](https://devforum.zoom.us/t/zoom-phone-trial-access-for-api-integration-development/146818 "2026-09-28T02:40:21Z")
API endpoints / events Zoom Phone call history, call-completed events, recording-completed events, recording downloads and, if available, recording transcripts. Description I’m developing an integration that processes… --- ## [Connect Zoom Phone to Azure Communication Agent](https://devforum.zoom.us/t/connect-zoom-phone-to-azure-communication-agent/146210)
**Author:** [@Anubha](https://devforum.zoom.us/u/Anubha)\ **Replies:** 1\ **Last updated:** [September 22, 2026, 3:58pm UTC](https://devforum.zoom.us/t/connect-zoom-phone-to-azure-communication-agent/146210 "2026-09-22T15:58:57Z")
Zoom phone number already exits where the customer calls us, We are planning to add Azure AI Agent to answer the call and get few answers from the customer and log them in the database. We can only use AI agent from Azu… --- ## [Outbound Calls Going to Voicemail Showing as Connected](https://devforum.zoom.us/t/outbound-calls-going-to-voicemail-showing-as-connected/145763)
**Author:** [@1\_Club](https://devforum.zoom.us/u/1_Club)\ **Replies:** 2\ **Last updated:** [August 24, 2026, 6:35am UTC](https://devforum.zoom.us/t/outbound-calls-going-to-voicemail-showing-as-connected/145763 "2026-08-24T06:35:37Z")
We are facing an issue with our Zoom Phone call reporting. A significant number of our outbound calls are reaching the customer’s voicemail/answering machine, but these calls are being shown as “Connected” in our call da… --- ## [How to create and assign multiple Zoom Phone contact lists to specific users via API for Caller ID matching?](https://devforum.zoom.us/t/how-to-create-and-assign-multiple-zoom-phone-contact-lists-to-specific-users-via-api-for-caller-id-matching/145347)
**Author:** [@Marco6](https://devforum.zoom.us/u/Marco6)\ **Replies:** 2\ **Last updated:** [August 7, 2026, 5:48pm UTC](https://devforum.zoom.us/t/how-to-create-and-assign-multiple-zoom-phone-contact-lists-to-specific-users-via-api-for-caller-id-matching/145347 "2026-08-07T17:48:54Z")
Hi Zoom Community & Developer Team, We are looking for guidance on the best approach or API endpoints available to manage and assign multiple contact lists/directories in Zoom Phone for Caller ID lookup. Our Core Requir… --- ## [Unable to clearly link call events from the same call](https://devforum.zoom.us/t/unable-to-clearly-link-call-events-from-the-same-call/145388)
**Author:** [@Sasi](https://devforum.zoom.us/u/Sasi)\ **Replies:** 0\ **Last updated:** [August 7, 2026, 4:25pm UTC](https://devforum.zoom.us/t/unable-to-clearly-link-call-events-from-the-same-call/145388 "2026-08-07T16:25:33Z")
API Endpoint(s) and/or Zoom API Event(s) Webhook subscriptions to callee call element is completed, caller call element is completed, conference call started, voicemail, transcription is complete, call recording transcr… --- ## [Zapier Integration](https://devforum.zoom.us/t/zapier-integration/131531)
**Author:** [@AgileCabinetry](https://devforum.zoom.us/u/AgileCabinetry)\ **Replies:** 38\ **Last updated:** [July 22, 2026, 4:14pm UTC](https://devforum.zoom.us/t/zapier-integration/131531 "2026-07-22T16:14:50Z")
We’ll sign up for Zoom Phone soon. We have a need to use Zapier to send over our contacts from our CRM. We would also like to be able to send SMS from Zoom Phone using Zapier. What is the timeline to update Zapier for th… --- ## [Managing International call for each user via api](https://devforum.zoom.us/t/managing-international-call-for-each-user-via-api/144807)
**Author:** [@IT\_Fusang](https://devforum.zoom.us/u/IT_Fusang)\ **Replies:** 0\ **Last updated:** [July 16, 2026, 1:34pm UTC](https://devforum.zoom.us/t/managing-international-call-for-each-user-via-api/144807 "2026-07-16T13:34:19Z")
API Endpoint(s) and/or Zoom API Event(s) - GET /phone/outbound\_calling/countries\_regions (account-level) - GET /phone/users/{userId}/outbound\_calling/countries\_regions (user-level) - GET /phone/outbound\_calling/except… --- ## [PUT /phone/users/batch with batch\_type "activate" returns 400 "Current batch type does not support, batch type:activate"](https://devforum.zoom.us/t/put-phone-users-batch-with-batch-type-activate-returns-400-current-batch-type-does-not-support-batch-type-activate/144678)
**Author:** [@aubreyengland](https://devforum.zoom.us/u/aubreyengland)\ **Replies:** 0\ **Last updated:** [July 9, 2026, 4:13pm UTC](https://devforum.zoom.us/t/put-phone-users-batch-with-batch-type-activate-returns-400-current-batch-type-does-not-support-batch-type-activate/144678 "2026-07-09T16:13:54Z")
I’m trying to deactivate the Zoom Phone feature for an existing phone user via the batch update API, following the documented schema, but the API rejects the request with a batch type error even though batch\_type. Endpo… --- ## [Undocumented Zoom Phone API changes strike yet again](https://devforum.zoom.us/t/undocumented-zoom-phone-api-changes-strike-yet-again/144467)
**Author:** [@paul.woltman](https://devforum.zoom.us/u/paul.woltman)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 2:15pm UTC](https://devforum.zoom.us/t/undocumented-zoom-phone-api-changes-strike-yet-again/144467 "2026-06-26T14:15:13Z")
We spent many months deciphering the completely random nature of the Zoom Phone call logs retrieved via API, and dealt with at least 3 times the structure of the phone logs changed without warning. We have discovered th… --- ## [How to configure scopes for GET /phone/user/{userId}/ai\_call\_summary/{aiCallSummaryId} in the new Granular Scopes UI?](https://devforum.zoom.us/t/how-to-configure-scopes-for-get-phone-user-userid-ai-call-summary-aicallsummaryid-in-the-new-granular-scopes-ui/144277)
**Author:** [@Yu11](https://devforum.zoom.us/u/Yu11)\ **Replies:** 0\ **Last updated:** [June 18, 2026, 6:52am UTC](https://devforum.zoom.us/t/how-to-configure-scopes-for-get-phone-user-userid-ai-call-summary-aicallsummaryid-in-the-new-granular-scopes-ui/144277 "2026-06-18T06:52:00Z")
Hi Zoom Developer Support Team, We need guidance on how to properly configure scopes for the following Zoom Phone API using a Server-to-Server OAuth App. GET /phone/user/{userId}/ai\_call\_summary/{aiCallSummaryId} We co… --- ## [Disable Zoom Phone feature on Android](https://devforum.zoom.us/t/disable-zoom-phone-feature-on-android/105250)
**Author:** [@aznman176](https://devforum.zoom.us/u/aznman176)\ **Replies:** 9\ **Last updated:** [June 9, 2026, 12:49pm UTC](https://devforum.zoom.us/t/disable-zoom-phone-feature-on-android/105250 "2026-06-09T12:49:53Z")
Description Deploying Android for Work, Zoom Phone becomes dialer option and takes over default dialer option. Permissions for Zoom have not been enabled, but any tap-to-Dial number is redirected to Zoom Phone. How do I… --- ## [Employee\_id still failing to be included in some call\_history objects](https://devforum.zoom.us/t/employee-id-still-failing-to-be-included-in-some-call-history-objects/143004)
**Author:** [@Aidan](https://devforum.zoom.us/u/Aidan)\ **Replies:** 7\ **Last updated:** [June 3, 2026, 3:05pm UTC](https://devforum.zoom.us/t/employee-id-still-failing-to-be-included-in-some-call-history-objects/143004 "2026-06-03T15:05:11Z")
Following up on this topic in a new thread as Elisa is on temporary leave: Call\_history API not including callee\_employee\_id or caller\_employee\_id for some employees Referencing ticket: ZSEE-199090 After the planned da… --- ## [SFDC/Zoom Integration - SMS not logging at all and Phone not logging the voicemails/phone calls](https://devforum.zoom.us/t/sfdc-zoom-integration-sms-not-logging-at-all-and-phone-not-logging-the-voicemails-phone-calls/143936)
**Author:** [@Colleen1](https://devforum.zoom.us/u/Colleen1)\ **Replies:** 0\ **Last updated:** [June 1, 2026, 11:15am UTC](https://devforum.zoom.us/t/sfdc-zoom-integration-sms-not-logging-at-all-and-phone-not-logging-the-voicemails-phone-calls/143936 "2026-06-01T11:15:43Z")
Integrated SFDC with Zoom: SMS are not logging at all, yet the team is able to send For the phone - calls are being logged that they happened, but not the recording. Please help! --- ## [Zoom Phone Smart Embed: notApprovedDomain for development-mode app — how to allowlist parent domain?](https://devforum.zoom.us/t/zoom-phone-smart-embed-notapproveddomain-for-development-mode-app-how-to-allowlist-parent-domain/143847)
**Author:** [@MikeKerr](https://devforum.zoom.us/u/MikeKerr)\ **Replies:** 0\ **Last updated:** [May 25, 2026, 3:09am UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-notapproveddomain-for-development-mode-app-how-to-allowlist-parent-domain/143847 "2026-05-25T03:09:08Z")
Hi Zoom Developer team — Marketplace reviewer suggested I bring this to the dev forum. What’s happening Our Marketplace app (User-managed, currently in Development mode) embeds the Zoom Phone Smart Embed iframe on our a… --- ## [Zoom Phone Call History API — Filter by Phone Number / Callee Number](https://devforum.zoom.us/t/zoom-phone-call-history-api-filter-by-phone-number-callee-number/143653)
**Author:** [@akash6](https://devforum.zoom.us/u/akash6)\ **Replies:** 1\ **Last updated:** [May 18, 2026, 3:11am UTC](https://devforum.zoom.us/t/zoom-phone-call-history-api-filter-by-phone-number-callee-number/143653 "2026-05-18T03:11:50Z")
Hi Zoom Developer Community, We are building an ATS (Applicant Tracking System) integration with Zoom Phone. Our use case is to fetch historical call logs between a recruiter and a specific candidate (identified by thei… --- ## [Zoom Phone Smart Embed not working with error "Unable to sign in"](https://devforum.zoom.us/t/zoom-phone-smart-embed-not-working-with-error-unable-to-sign-in/124399)
**Author:** [@Reverest](https://devforum.zoom.us/u/Reverest)\ **Replies:** 2\ **Last updated:** [May 13, 2026, 6:49pm UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-not-working-with-error-unable-to-sign-in/124399 "2026-05-13T18:49:04Z")
We are trying to integrate Zoom phone SmartEmbed. When we try to test it, we are getting error message “Unable to sign in… Sorry, unable to access app. Please reach out to your admin” Note Domains are added in the app… --- ## [Call Element not found](https://devforum.zoom.us/t/call-element-not-found/143593)
**Author:** [@vlad\_kolbas](https://devforum.zoom.us/u/vlad_kolbas)\ **Replies:** 0\ **Last updated:** [May 13, 2026, 6:20pm UTC](https://devforum.zoom.us/t/call-element-not-found/143593 "2026-05-13T18:20:50Z")
API Endpoint(s) and/or Zoom API Event(s) /phone/call\_element/{callElementId} Description We are getting Call Element for each phone recording after receiving phone.recording\_completed webhook event in order to extrac… --- ## [Zoom Phone Line Keys API does not support all possible line types](https://devforum.zoom.us/t/zoom-phone-line-keys-api-does-not-support-all-possible-line-types/130345)
**Author:** [@kris.seraphine](https://devforum.zoom.us/u/kris.seraphine)\ **Replies:** 3\ **Last updated:** [May 12, 2026, 2:40pm UTC](https://devforum.zoom.us/t/zoom-phone-line-keys-api-does-not-support-all-possible-line-types/130345 "2026-05-12T14:40:35Z")
I’m trying to use Batch update line keys to update keys and positions for Zoom phone users. I’m finding that the API does not fully support all the possible line types and this is severely limiting its usefulness. As an… --- ## [Zoom Phone Historical Call History Sync with ATS Using Mobile Number](https://devforum.zoom.us/t/zoom-phone-historical-call-history-sync-with-ats-using-mobile-number/143400)
**Author:** [@akash6](https://devforum.zoom.us/u/akash6)\ **Replies:** 0\ **Last updated:** [May 7, 2026, 12:42pm UTC](https://devforum.zoom.us/t/zoom-phone-historical-call-history-sync-with-ats-using-mobile-number/143400 "2026-05-07T12:42:58Z")
We are integrating Zoom Phone with our ATS platform. Current Flow: Recruiters make Zoom Phone calls from our ATS. After the call ends, we receive webhook/callback events and store call logs, transcripts, summaries… --- ## [API endpoints to update user-level personal contacts](https://devforum.zoom.us/t/api-endpoints-to-update-user-level-personal-contacts/143284)
**Author:** [@Kiran2](https://devforum.zoom.us/u/Kiran2)\ **Replies:** 0\ **Last updated:** [April 30, 2026, 9:57pm UTC](https://devforum.zoom.us/t/api-endpoints-to-update-user-level-personal-contacts/143284 "2026-04-30T21:57:52Z")
API Endpoint(s) and/or Zoom API Event(s) Unknown Description I’d like to confirm that there are currently no API endpoints for making updates to user-level personal contacts? I know you can manually upload a csv to do… --- ## [Clarification request: call\_log\_id timeline and /phone/call\_logs/{callLogId}/recordings deprecation status](https://devforum.zoom.us/t/clarification-request-call-log-id-timeline-and-phone-call-logs-calllogid-recordings-deprecation-status/143159)
**Author:** [@nk1516](https://devforum.zoom.us/u/nk1516)\ **Replies:** 1\ **Last updated:** [April 28, 2026, 1:54am UTC](https://devforum.zoom.us/t/clarification-request-call-log-id-timeline-and-phone-call-logs-calllogid-recordings-deprecation-status/143159 "2026-04-28T01:54:22Z")
Hello Zoom Developer Support Team, We are currently migrating from legacy Call Log APIs/webhooks to Call History/Call Element. Background We reviewed the Zoom Phone changelog and migration guide, and we also received … --- ## [Zoom Phone Smart Embed: zp-xxx-event arriving late for voicemail/no answer calls](https://devforum.zoom.us/t/zoom-phone-smart-embed-zp-xxx-event-arriving-late-for-voicemail-no-answer-calls/143204)
**Author:** [@vlad\_kolbas](https://devforum.zoom.us/u/vlad_kolbas)\ **Replies:** 0\ **Last updated:** [April 27, 2026, 5:50pm UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-zp-xxx-event-arriving-late-for-voicemail-no-answer-calls/143204 "2026-04-27T17:50:44Z")
We are intermittently receiving zp-call-ringing-event, zp-call-connected-event and zp-call-ended-events long after the call has ended for calls that end up in voicemail or no answer. This has been happening since April 1… --- ## [\[URGENT\] Zoom Phone Smart Embed: some zp-xxx-event not firing (while zp-contact-match-event works)](https://devforum.zoom.us/t/urgent-zoom-phone-smart-embed-some-zp-xxx-event-not-firing-while-zp-contact-match-event-works/142449)
**Author:** [@user170](https://devforum.zoom.us/u/user170)\ **Replies:** 5\ **Last updated:** [April 16, 2026, 5:34pm UTC](https://devforum.zoom.us/t/urgent-zoom-phone-smart-embed-some-zp-xxx-event-not-firing-while-zp-contact-match-event-works/142449 "2026-04-16T17:34:39Z")
Hi everyone, We are facing a critical issue with Zoom Phone Smart Embed in our internal web application. Since this afternoon, call-related events have suddenly stopped firing, and we need an urgent resolution. The Iss… --- ## [OAuth App Phone Numbers](https://devforum.zoom.us/t/oauth-app-phone-numbers/143014)
**Author:** [@AllenBallen](https://devforum.zoom.us/u/AllenBallen)\ **Replies:** 0\ **Last updated:** [April 16, 2026, 4:38pm UTC](https://devforum.zoom.us/t/oauth-app-phone-numbers/143014 "2026-04-16T16:38:19Z")
Hi, just a general question. Is it possible to assign a phone number to an OAuth application, without having the number assigned to a user? If not, is it possible to send an SMS on behalf of another user? We’re attemp… --- ## [Deleting Common Area Phone Call Logs](https://devforum.zoom.us/t/deleting-common-area-phone-call-logs/142782)
**Author:** [@Darko](https://devforum.zoom.us/u/Darko)\ **Replies:** 1\ **Last updated:** [April 7, 2026, 6:36pm UTC](https://devforum.zoom.us/t/deleting-common-area-phone-call-logs/142782 "2026-04-07T18:36:46Z")
Hi All, I see a way to delete call logs for users using delete /phone/users/{userId}/call\_history/{callLogId} but I dont see any path to deleting the call history for a common area phone I tried using the user endpoi… --- ## [Fail fetching phone recording transcripts with direct calls and webhook subscriptions](https://devforum.zoom.us/t/fail-fetching-phone-recording-transcripts-with-direct-calls-and-webhook-subscriptions/142852)
**Author:** [@enio\_borges](https://devforum.zoom.us/u/enio_borges)\ **Replies:** 0\ **Last updated:** [April 7, 2026, 2:10pm UTC](https://devforum.zoom.us/t/fail-fetching-phone-recording-transcripts-with-direct-calls-and-webhook-subscriptions/142852 "2026-04-07T14:10:29Z")
API Endpoint(s) and/or Zoom API Event(s) GET /v2/phone/recording\_transcript/download/{recordingId} Webhook event: phone.recording\_transcript\_completed Description I’m using Zoom Phone with automatic call recor… [Next page](https://devforum.zoom.us/c/phone/47.md?page=1)