# Phone **URL:** https://devforum.zoom.us/c/phone/47.md?page=1 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 2 --- ## [Deleting Common Area Phone Call Logs](https://devforum.zoom.us/t/deleting-common-area-phone-call-logs/142782)
**Author:** [@Darko](https://devforum.zoom.us/u/Darko)\ **Replies:** 1\ **Last updated:** [April 7, 2026, 6:36pm UTC](https://devforum.zoom.us/t/deleting-common-area-phone-call-logs/142782 "2026-04-07T18:36:46Z")
Hi All, I see a way to delete call logs for users using delete /phone/users/{userId}/call\_history/{callLogId} but I dont see any path to deleting the call history for a common area phone I tried using the user endpoi… --- ## [Fail fetching phone recording transcripts with direct calls and webhook subscriptions](https://devforum.zoom.us/t/fail-fetching-phone-recording-transcripts-with-direct-calls-and-webhook-subscriptions/142852)
**Author:** [@enio\_borges](https://devforum.zoom.us/u/enio_borges)\ **Replies:** 0\ **Last updated:** [April 7, 2026, 2:10pm UTC](https://devforum.zoom.us/t/fail-fetching-phone-recording-transcripts-with-direct-calls-and-webhook-subscriptions/142852 "2026-04-07T14:10:29Z")
API Endpoint(s) and/or Zoom API Event(s) GET /v2/phone/recording\_transcript/download/{recordingId} Webhook event: phone.recording\_transcript\_completed Description I’m using Zoom Phone with automatic call recor… --- ## [Call\_history API not including callee\_employee\_id or caller\_employee\_id for some employees](https://devforum.zoom.us/t/call-history-api-not-including-callee-employee-id-or-caller-employee-id-for-some-employees/142655)
**Author:** [@Aidan](https://devforum.zoom.us/u/Aidan)\ **Replies:** 1\ **Last updated:** [April 1, 2026, 1:41pm UTC](https://devforum.zoom.us/t/call-history-api-not-including-callee-employee-id-or-caller-employee-id-for-some-employees/142655 "2026-04-01T13:41:23Z")
API Endpoint(s) and/or Zoom API Event(s) /phone/call\_history/{callHistoryUuid} Description We are pulling call\_history events out of the Zoom API for historical trends and reporting. That data gets mapped to employee … --- ## [Request for Zoom Phone License for Developer Testing (Zoom Phone API Integration)](https://devforum.zoom.us/t/request-for-zoom-phone-license-for-developer-testing-zoom-phone-api-integration/142654)
**Author:** [@Yersultan](https://devforum.zoom.us/u/Yersultan)\ **Replies:** 0\ **Last updated:** [March 30, 2026, 3:04pm UTC](https://devforum.zoom.us/t/request-for-zoom-phone-license-for-developer-testing-zoom-phone-api-integration/142654 "2026-03-30T15:04:27Z")
Description: Hello, My name is Yersultan, CEO of Call2action AI Inc. (CRM/ATS platform). We are currently developing a Zoom Phone integration that includes the following functionality: Inbound call screen pop using… --- ## [Zoom VOIP call Integration with java using zoom embeded iFrame regards](https://devforum.zoom.us/t/zoom-voip-call-integration-with-java-using-zoom-embeded-iframe-regards/142642)
**Author:** [@Lokesh1](https://devforum.zoom.us/u/Lokesh1)\ **Replies:** 0\ **Last updated:** [March 30, 2026, 5:36am UTC](https://devforum.zoom.us/t/zoom-voip-call-integration-with-java-using-zoom-embeded-iframe-regards/142642 "2026-03-30T05:36:56Z")
I tried to integrate Zoom VOIP call using zoom embeded iFrame with java. While doing that I’m getting manual sign in page everytime. Is there any way that we can overlap this manual sign in page and automatically sign in… --- ## [Zoom VOIP call Integration with java using zoom embeded iFrame](https://devforum.zoom.us/t/zoom-voip-call-integration-with-java-using-zoom-embeded-iframe/142641)
**Author:** [@Rajarajan](https://devforum.zoom.us/u/Rajarajan)\ **Replies:** 0\ **Last updated:** [March 30, 2026, 5:32am UTC](https://devforum.zoom.us/t/zoom-voip-call-integration-with-java-using-zoom-embeded-iframe/142641 "2026-03-30T05:32:21Z")
I tried to integrate Zoom VOIP call using zoom embeded iFrame with java. While doing that I’m getting manual sign in page everytime. Is there any way that we can overlap this manual sign in page and automatically sign in… --- ## [Zoom Phone license on our developer account](https://devforum.zoom.us/t/zoom-phone-license-on-our-developer-account/142639)
**Author:** [@Yersultan](https://devforum.zoom.us/u/Yersultan)\ **Replies:** 0\ **Last updated:** [March 30, 2026, 3:44am UTC](https://devforum.zoom.us/t/zoom-phone-license-on-our-developer-account/142639 "2026-03-30T03:44:23Z")
Hi My name is Yersultan, CEO of Call2action AI Inc— a CRM/ATS platform. Our development team is currently building an integration with Zoom Phone. We are implementing the following features using your API: Inbound ca… --- ## [Zoom Phone Smart Embed with Auto Dialer: no ringing/call events or UI changes during connected call, only zp-call-log-completed-event after hangup — expected behavior or bug?](https://devforum.zoom.us/t/zoom-phone-smart-embed-with-auto-dialer-no-ringing-call-events-or-ui-changes-during-connected-call-only-zp-call-log-completed-event-after-hangup-expected-behavior-or-bug/142517)
**Author:** [@kkya](https://devforum.zoom.us/u/kkya)\ **Replies:** 4\ **Last updated:** [March 26, 2026, 6:17pm UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-with-auto-dialer-no-ringing-call-events-or-ui-changes-during-connected-call-only-zp-call-log-completed-event-after-hangup-expected-behavior-or-bug/142517 "2026-03-26T18:17:04Z")
Hi Zoom Developer Team, I would like to ask whether this behavior is expected by design or if it may be a bug. We are using Zoom Auto Dialer together with Zoom Phone Smart Embed in our CRM. What we observed is: When… --- ## [Zoom Phone Smart Embed does not auto-dial, and does not fill phone number into keypad](https://devforum.zoom.us/t/zoom-phone-smart-embed-does-not-auto-dial-and-does-not-fill-phone-number-into-keypad/142508)
**Author:** [@AnubhavV](https://devforum.zoom.us/u/AnubhavV)\ **Replies:** 1\ **Last updated:** [March 25, 2026, 12:44pm UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-does-not-auto-dial-and-does-not-fill-phone-number-into-keypad/142508 "2026-03-25T12:44:29Z")
I’m integrating the Zoom Phone Smart Embed using the iframe approach as documented. The iframe loads and the Zoom Phone UI appears correctly, but window.onZoomPhoneIframeApiReady is never called. My parent page is on … --- ## [How to obtain the root call log id?](https://devforum.zoom.us/t/how-to-obtain-the-root-call-log-id/101525)
**Author:** [@jose](https://devforum.zoom.us/u/jose)\ **Replies:** 54\ **Last updated:** [March 24, 2026, 3:41pm UTC](https://devforum.zoom.us/t/how-to-obtain-the-root-call-log-id/101525 "2026-03-24T15:41:36Z")
I use the following events to know when the call finishes: phone.callee\_call\_log\_completed and phone.caller\_call\_log\_completed, but these contain only the log ids for either the caller or callee. I need to download the … --- ## [How to make voip calls using zoom](https://devforum.zoom.us/t/how-to-make-voip-calls-using-zoom/142541)
**Author:** [@Lokesh1](https://devforum.zoom.us/u/Lokesh1)\ **Replies:** 0\ **Last updated:** [March 21, 2026, 2:50pm UTC](https://devforum.zoom.us/t/how-to-make-voip-calls-using-zoom/142541 "2026-03-21T14:50:42Z")
Whenever i try to make a voip call via zoom i get error like service unavailable even after i purchased zoom business account and phone subscription seperately. How to resolve this? --- ## [Issue with Zoom Phone Smart Embed: Not receiving \`zp-call-ringing-event\`](https://devforum.zoom.us/t/issue-with-zoom-phone-smart-embed-not-receiving-zp-call-ringing-event/142450)
**Author:** [@aratakomiya](https://devforum.zoom.us/u/aratakomiya)\ **Replies:** 9\ **Last updated:** [March 20, 2026, 4:50pm UTC](https://devforum.zoom.us/t/issue-with-zoom-phone-smart-embed-not-receiving-zp-call-ringing-event/142450 "2026-03-20T16:50:20Z")
Current Situation: We have integrated Zoom Phone Smart Embed into our product . Since March 16, 2026, we have been experiencing the following issues. Because this occurred simultaneously across multiple tenants without … --- ## [Zoom Phone API Audios endpoint issues](https://devforum.zoom.us/t/zoom-phone-api-audios-endpoint-issues/88406)
**Author:** [@jesse.ser](https://devforum.zoom.us/u/jesse.ser)\ **Replies:** 20\ **Last updated:** [March 18, 2026, 3:03pm UTC](https://devforum.zoom.us/t/zoom-phone-api-audios-endpoint-issues/88406 "2026-03-18T15:03:56Z")
Hello, up until about a month ago I was able to use the following endpoint to create and upload audio assets to another user’s account. https://api.zoom.us/v2/phone/users/{user\_id}/audios & https://api.zoom.us/v2/phone… --- ## [Cannot find phone\_sms:write scope for POST /phone/sms/messages in Server‑to‑Server OAuth app](https://devforum.zoom.us/t/cannot-find-phone-sms-write-scope-for-post-phone-sms-messages-in-server-to-server-oauth-app/142312)
**Author:** [@Danny3](https://devforum.zoom.us/u/Danny3)\ **Replies:** 1\ **Last updated:** [March 7, 2026, 2:49am UTC](https://devforum.zoom.us/t/cannot-find-phone-sms-write-scope-for-post-phone-sms-messages-in-server-to-server-oauth-app/142312 "2026-03-07T02:49:12Z")
Hi everyone, I’m building a CRM that integrates with Zoom Phone using a Server‑to‑Server OAuth app. I can successfully read call logs and SMS sessions with phone:read:admin and phone\_sms:read. I now want to send SMS via… --- ## [Zoom Phone Warm Transfer Logs Someone Got Worse](https://devforum.zoom.us/t/zoom-phone-warm-transfer-logs-someone-got-worse/127948)
**Author:** [@paul.woltman](https://devforum.zoom.us/u/paul.woltman)\ **Replies:** 18\ **Last updated:** [February 12, 2026, 10:53pm UTC](https://devforum.zoom.us/t/zoom-phone-warm-transfer-logs-someone-got-worse/127948 "2026-02-12T22:53:31Z")
We are using the Zoom Phone API to retrieve call history log data for our reports, but so far we’ve spent all our time trying to convert the Zoom data into something that makes sense. Depending on the type of call, some… --- ## [Successfully built a custom agent, pushing leads to external software via API tool - Now how do I actually use it?](https://devforum.zoom.us/t/successfully-built-a-custom-agent-pushing-leads-to-external-software-via-api-tool-now-how-do-i-actually-use-it/140356)
**Author:** [@Rich4](https://devforum.zoom.us/u/Rich4)\ **Replies:** 1\ **Last updated:** [January 29, 2026, 5:53pm UTC](https://devforum.zoom.us/t/successfully-built-a-custom-agent-pushing-leads-to-external-software-via-api-tool-now-how-do-i-actually-use-it/140356 "2026-01-29T17:53:57Z")
API Endpoint(s) and/or Zoom API Event(s) I have successfully built a custom agent. I do not need any assistance with the API or endpoint, the agent has been successfully constructed. The issue that I’m having is I have … --- ## [Logging user out of queue via API](https://devforum.zoom.us/t/logging-user-out-of-queue-via-api/140087)
**Author:** [@Zachary.k](https://devforum.zoom.us/u/Zachary.k)\ **Replies:** 5\ **Last updated:** [January 16, 2026, 5:31pm UTC](https://devforum.zoom.us/t/logging-user-out-of-queue-via-api/140087 "2026-01-16T17:31:45Z")
Format Your New Topic as Follows: Endpoint: phone/call\_queue/ Description I am trying to log users in and out of a queue via API. The way I am currently attempting to do this is by using the Add/Remove user from queue.… --- ## [Call Transfer management](https://devforum.zoom.us/t/call-transfer-management/140884)
**Author:** [@zoomdevhr](https://devforum.zoom.us/u/zoomdevhr)\ **Replies:** 0\ **Last updated:** [January 15, 2026, 5:21pm UTC](https://devforum.zoom.us/t/call-transfer-management/140884 "2026-01-15T17:21:24Z")
Merging the multiple call objects that are generated on call transfers is very problematic. Even if I get all of the different transfer webhooks, I am still relying upon timing and matching call participants to hopefully… --- ## [Phone API next page token invalid or expired](https://devforum.zoom.us/t/phone-api-next-page-token-invalid-or-expired/140882)
**Author:** [@Jeremy10](https://devforum.zoom.us/u/Jeremy10)\ **Replies:** 0\ **Last updated:** [January 15, 2026, 3:29pm UTC](https://devforum.zoom.us/t/phone-api-next-page-token-invalid-or-expired/140882 "2026-01-15T15:29:03Z")
API Endpoint(s) and/or Zoom API Event(s) /phone/numbers Description I am trying to export all the phone numbers associated with our users through the /phone/numbers endpoint, but running into an error ”{“code”:400,“mes… --- ## [Correct api needed for reporting](https://devforum.zoom.us/t/correct-api-needed-for-reporting/140452)
**Author:** [@HTES2025](https://devforum.zoom.us/u/HTES2025)\ **Replies:** 1\ **Last updated:** [January 15, 2026, 3:19pm UTC](https://devforum.zoom.us/t/correct-api-needed-for-reporting/140452 "2026-01-15T15:19:50Z")
Hi all, I am trying to build out an internal app that will help to do some tasks with the abandonment rate for our front desk call que. However, when I use the zoom API get for dashboard, reports, users, and phone, I am… --- ## [Outbound Calling Issue on Zoom Phone - “Failed to initiate call” error with the code 13504](https://devforum.zoom.us/t/outbound-calling-issue-on-zoom-phone-failed-to-initiate-call-error-with-the-code-13504/139099)
**Author:** [@Ship\_A1](https://devforum.zoom.us/u/Ship_A1)\ **Replies:** 5\ **Last updated:** [December 23, 2025, 9:09pm UTC](https://devforum.zoom.us/t/outbound-calling-issue-on-zoom-phone-failed-to-initiate-call-error-with-the-code-13504/139099 "2025-12-23T21:09:40Z")
Hi Zoom Team/Community, I am experiencing an issue with configuring outbound calling for my Zoom Phone account. I am trying to make calls from Pakistan using a US-based Zoom ID, but I am encountering a “Failed to initia… --- ## [How to get meeting\_uuid or conversation\_id from a Call Log?](https://devforum.zoom.us/t/how-to-get-meeting-uuid-or-conversation-id-from-a-call-log/137735)
**Author:** [@user127](https://devforum.zoom.us/u/user127)\ **Replies:** 10\ **Last updated:** [December 19, 2025, 1:46pm UTC](https://devforum.zoom.us/t/how-to-get-meeting-uuid-or-conversation-id-from-a-call-log/137735 "2025-12-19T13:46:37Z")
Hello, According to the API documentation for getting call log recordings, the response data should include meeting\_uuid. Documentation: https://developers.zoom.us/docs/api/phone/#tag/recordings/get/phone/call\_logs/{id}… --- ## [Inquiry regarding automatic call termination timeout for Zoom Phone Smart Embed](https://devforum.zoom.us/t/inquiry-regarding-automatic-call-termination-timeout-for-zoom-phone-smart-embed/139996)
**Author:** [@user170](https://devforum.zoom.us/u/user170)\ **Replies:** 1\ **Last updated:** [December 18, 2025, 3:37pm UTC](https://devforum.zoom.us/t/inquiry-regarding-automatic-call-termination-timeout-for-zoom-phone-smart-embed/139996 "2025-12-18T15:37:16Z")
Hello, We are currently integrating the Zoom Phone Smart Embed into our application. To improve the efficiency of our call operations, we would like to achieve the following behavior: If a call is not answered within a… --- ## [Testing Zoom Phone Smart Embed on a Localhost Domain](https://devforum.zoom.us/t/testing-zoom-phone-smart-embed-on-a-localhost-domain/115118)
**Author:** [@ayenal8684](https://devforum.zoom.us/u/ayenal8684)\ **Replies:** 3\ **Last updated:** [December 16, 2025, 4:27pm UTC](https://devforum.zoom.us/t/testing-zoom-phone-smart-embed-on-a-localhost-domain/115118 "2025-12-16T16:27:50Z")
I’m currently working on integrating Zoom Phone Smart Embed into my project. I would like to test this integration using a localhost domain. Is it possible to use localhost for this purpose? If so, could someone guide me… --- ## [500 Internal error: GET /number\_management/numbers/{phoneNumberId}](https://devforum.zoom.us/t/500-internal-error-get-number-management-numbers-phonenumberid/139438)
**Author:** [@maxime.peccoux](https://devforum.zoom.us/u/maxime.peccoux)\ **Replies:** 4\ **Last updated:** [December 15, 2025, 2:46pm UTC](https://devforum.zoom.us/t/500-internal-error-get-number-management-numbers-phonenumberid/139438 "2025-12-15T14:46:20Z")
Hello, Description Since several days, the API to Get a phone number /number\_management/numbers/{phoneNumberId} returned a 500 Internal server Error. Example: GET https://api.zoom.us/v2/number\_management/numbers { … --- ## [Zoom Phone Outbound Calling Exceptions?](https://devforum.zoom.us/t/zoom-phone-outbound-calling-exceptions/97374)
**Author:** [@ctc.aaron](https://devforum.zoom.us/u/ctc.aaron)\ **Replies:** 4\ **Last updated:** [December 3, 2025, 3:29pm UTC](https://devforum.zoom.us/t/zoom-phone-outbound-calling-exceptions/97374 "2025-12-03T15:29:49Z")
Is the Outbound Calling endpoint deprecated or what is it used for? It seems like its used for adding exceptions for things such as block list etc but unsure? The reason I ask is it seems like a feature I may want to ut… --- ## [Are call\_history webhooks really getting deprecated?](https://devforum.zoom.us/t/are-call-history-webhooks-really-getting-deprecated/139053)
**Author:** [@joeyharrington](https://devforum.zoom.us/u/joeyharrington)\ **Replies:** 3\ **Last updated:** [December 3, 2025, 12:26am UTC](https://devforum.zoom.us/t/are-call-history-webhooks-really-getting-deprecated/139053 "2025-12-03T00:26:08Z")
According to a recent email and captured here: Call History API migration phone.callee\_call\_history\_completed phone.caller\_call\_history\_completed are listed under deprecated webhooks. But until recently, those … --- ## [Call Handling API scope/license requirements](https://devforum.zoom.us/t/call-handling-api-scope-license-requirements/139033)
**Author:** [@Josh15](https://devforum.zoom.us/u/Josh15)\ **Replies:** 0\ **Last updated:** [December 1, 2025, 9:58pm UTC](https://devforum.zoom.us/t/call-handling-api-scope-license-requirements/139033 "2025-12-01T21:58:17Z")
I am trying to set up a powershell script to update call handling on multiple phone lines. In the event that our external number (MAS Comm) goes down, I want to be able to change the call handling to a separate external… --- ## [Zoom Phone – Transcripts & Recordings Not Generated for Member Role (Only Working for Admin Users)](https://devforum.zoom.us/t/zoom-phone-transcripts-recordings-not-generated-for-member-role-only-working-for-admin-users/138926)
**Author:** [@Akash7](https://devforum.zoom.us/u/Akash7)\ **Replies:** 1\ **Last updated:** [December 1, 2025, 5:45pm UTC](https://devforum.zoom.us/t/zoom-phone-transcripts-recordings-not-generated-for-member-role-only-working-for-admin-users/138926 "2025-12-01T17:45:30Z")
Hi @gianni.zoom We are experiencing a critical issue with our Zoom Phone integration within our ATS platform, and we need timely assistance to resolve it. Issue Summary We are using a User-Managed OAuth General App, a… --- ## [Using Zoom Phone Recording Download API, Need a Zoom Phone Business license?](https://devforum.zoom.us/t/using-zoom-phone-recording-download-api-need-a-zoom-phone-business-license/138943)
**Author:** [@kojiro](https://devforum.zoom.us/u/kojiro)\ **Replies:** 1\ **Last updated:** [November 26, 2025, 5:27pm UTC](https://devforum.zoom.us/t/using-zoom-phone-recording-download-api-need-a-zoom-phone-business-license/138943 "2025-11-26T17:27:34Z")
If a Zoom Phone user is using the Zoom Phone API to integrate with a custom application (rather than using an official integration app such as Zoom for Lightning), and wants to download a phone recording , does the user … [Previous page](https://devforum.zoom.us/c/phone/47.md) [Next page](https://devforum.zoom.us/c/phone/47.md?page=2)