# Phone **URL:** https://devforum.zoom.us/c/phone/47.md?page=10 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 11 --- ## [Some custom objects not visible in Zoom Soft phone 'Related to' pick list options in Salesforce](https://devforum.zoom.us/t/some-custom-objects-not-visible-in-zoom-soft-phone-related-to-pick-list-options-in-salesforce/85103)
**Author:** [@aburra](https://devforum.zoom.us/u/aburra)\ **Replies:** 1\ **Last updated:** [March 23, 2023, 12:51am UTC](https://devforum.zoom.us/t/some-custom-objects-not-visible-in-zoom-soft-phone-related-to-pick-list-options-in-salesforce/85103 "2023-03-23T00:51:52Z")
Hi, We are using zoom phone in Salesforce. Some of the custom object names are not available in ‘Related to’ options within Salesforce Zoom softphone. These custom objects already enables activities at object settings b… --- ## [Is there any testing account available for exploring Zoom Phone REST API's?](https://devforum.zoom.us/t/is-there-any-testing-account-available-for-exploring-zoom-phone-rest-apis/79577)
**Author:** [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Replies:** 2\ **Last updated:** [March 17, 2023, 9:17am UTC](https://devforum.zoom.us/t/is-there-any-testing-account-available-for-exploring-zoom-phone-rest-apis/79577 "2023-03-17T09:17:23Z")
Is there Zoom providing any testing account for Zoom Phone where I can explore Zoom Phone REST API? Thanks, Naeem Ahmed --- ## [Regarding calli\_id specification if adding participants](https://devforum.zoom.us/t/regarding-calli-id-specification-if-adding-participants/84735)
**Author:** [@kikuchi\_hiroyuki](https://devforum.zoom.us/u/kikuchi_hiroyuki)\ **Replies:** 4\ **Last updated:** [March 17, 2023, 5:00am UTC](https://devforum.zoom.us/t/regarding-calli-id-specification-if-adding-participants/84735 "2023-03-17T05:00:03Z")
I have a one question If user adds new participant during speaking, call\_id will be notified same value with current speaking call\_id by webhook?? --- ## [Webhook of call monitoring](https://devforum.zoom.us/t/webhook-of-call-monitoring/84354)
**Author:** [@ryoko](https://devforum.zoom.us/u/ryoko)\ **Replies:** 1\ **Last updated:** [March 17, 2023, 4:11am UTC](https://devforum.zoom.us/t/webhook-of-call-monitoring/84354 "2023-03-17T04:11:10Z")
I have 4 questions about webhooks when call monitoring. When listening, is the listening user notified during webhook? Which object is notified? When whispering, is the listening user notified during webhook? Which obj… --- ## [Is it included whisper voice on recording audio(mp3)](https://devforum.zoom.us/t/is-it-included-whisper-voice-on-recording-audio-mp3/84673)
**Author:** [@kikuchi\_hiroyuki](https://devforum.zoom.us/u/kikuchi_hiroyuki)\ **Replies:** 1\ **Last updated:** [March 17, 2023, 3:04am UTC](https://devforum.zoom.us/t/is-it-included-whisper-voice-on-recording-audio-mp3/84673 "2023-03-17T03:04:07Z")
If monitoring user speaks by using whisper function, recording voices will be included monitor user voice?? --- ## [Regarding conference talking](https://devforum.zoom.us/t/regarding-conference-talking/84669)
**Author:** [@kikuchi\_hiroyuki](https://devforum.zoom.us/u/kikuchi_hiroyuki)\ **Replies:** 2\ **Last updated:** [March 15, 2023, 9:24pm UTC](https://devforum.zoom.us/t/regarding-conference-talking/84669 "2023-03-15T21:24:04Z")
I have a one question to you How to get all participants users by api if conference speaking has done. It seems like that any information about all participants in follows api spec https://marketplace.zoom.us/docs/ap… --- ## [Is it possible to fetch the monitoring user information](https://devforum.zoom.us/t/is-it-possible-to-fetch-the-monitoring-user-information/84671)
**Author:** [@kikuchi\_hiroyuki](https://devforum.zoom.us/u/kikuchi_hiroyuki)\ **Replies:** 2\ **Last updated:** [March 15, 2023, 9:06pm UTC](https://devforum.zoom.us/t/is-it-possible-to-fetch-the-monitoring-user-information/84671 "2023-03-15T21:06:55Z")
Regarding monitoring user, will it be specified by using API?? If this so, could you tell me how to fetch the monitoring user?? --- ## [Settings for the callee and caller when call recording is completed](https://devforum.zoom.us/t/settings-for-the-callee-and-caller-when-call-recording-is-completed/84279)
**Author:** [@ryoko](https://devforum.zoom.us/u/ryoko)\ **Replies:** 1\ **Last updated:** [March 7, 2023, 6:39pm UTC](https://devforum.zoom.us/t/settings-for-the-callee-and-caller-when-call-recording-is-completed/84279 "2023-03-07T18:39:49Z")
I have a question about webhook “Call recording is completed.” If I add a call and record the call, more than 3 people will be on the call. In this case, what would be the settings for the callee and caller of the foll… --- ## [Need to change the voicemail greeting for a group of holidays](https://devforum.zoom.us/t/need-to-change-the-voicemail-greeting-for-a-group-of-holidays/83644)
**Author:** [@Jurgz](https://devforum.zoom.us/u/Jurgz)\ **Replies:** 1\ **Last updated:** [March 6, 2023, 4:47pm UTC](https://devforum.zoom.us/t/need-to-change-the-voicemail-greeting-for-a-group-of-holidays/83644 "2023-03-06T16:47:40Z")
Update a call handling setting PATCH /accounts/{accountId}/phone/extension/{extensionId}/call\_handling/settings/{settingType} Hi, I’m new using API, so hopefully this is an easy one. I need to update the voicemail gree… --- ## [Zoom phone recording file download](https://devforum.zoom.us/t/zoom-phone-recording-file-download/84084)
**Author:** [@ryoko](https://devforum.zoom.us/u/ryoko)\ **Replies:** 1\ **Last updated:** [March 3, 2023, 3:45pm UTC](https://devforum.zoom.us/t/zoom-phone-recording-file-download/84084 "2023-03-03T15:45:18Z")
Can I download individual audio files for each caller? I would like to get separate audio files for each caller, not for the entire call. --- ## [Zoom Phone API header in Python](https://devforum.zoom.us/t/zoom-phone-api-header-in-python/82734)
**Author:** [@clchrist](https://devforum.zoom.us/u/clchrist)\ **Replies:** 2\ **Last updated:** [March 1, 2023, 8:15pm UTC](https://devforum.zoom.us/t/zoom-phone-api-header-in-python/82734 "2023-03-01T20:15:44Z")
Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context. Zoom Phone API - Emergency Addresses Description I am using this API to get a list of phone users who have either not entered … --- ## [Urgent Inquiry: Zoom Phone Recording on Hubspot](https://devforum.zoom.us/t/urgent-inquiry-zoom-phone-recording-on-hubspot/82692)
**Author:** [@fukutaro.matsumoto](https://devforum.zoom.us/u/fukutaro.matsumoto)\ **Replies:** 3\ **Last updated:** [February 9, 2023, 8:29pm UTC](https://devforum.zoom.us/t/urgent-inquiry-zoom-phone-recording-on-hubspot/82692 "2023-02-09T20:29:52Z")
We have a problem on access to zoom phone recording from hubspot. We use \[Hubspot Integration.\](https://app.hubspot.com/ecosystem/8310342/marketplace/apps/sales/calling/zoom-phone-for-hubspot-by-zoom-video-communicati… --- ## [HTML for "One Tap Mobile" link](https://devforum.zoom.us/t/html-for-one-tap-mobile-link/80805)
**Author:** [@patrick\_here](https://devforum.zoom.us/u/patrick_here)\ **Replies:** 2\ **Last updated:** [February 2, 2023, 4:42pm UTC](https://devforum.zoom.us/t/html-for-one-tap-mobile-link/80805 "2023-02-02T16:42:25Z")
Hello, I’m new here, and not currently using the API or SDK (and I’m not reporting a bug). This is just a general question about “One Tap Mobile” - but it’s a DEVELOPER question (not a user question). I am developing … --- ## [Discovering cost-saving opportunities?](https://devforum.zoom.us/t/discovering-cost-saving-opportunities/82474)
**Author:** [@tackittj](https://devforum.zoom.us/u/tackittj)\ **Replies:** 1\ **Last updated:** [February 2, 2023, 1:53am UTC](https://devforum.zoom.us/t/discovering-cost-saving-opportunities/82474 "2023-02-02T01:53:25Z")
Is anyone aware of a project aimed at identifying ways to lower Zoom Phone costs by monitoring usage and changing licenses to/from Metered, Unmetered, and Pay-As-You-Go? For example, if we have users on an Unlimited lic… --- ## [Zoom Phone API Permissions](https://devforum.zoom.us/t/zoom-phone-api-permissions/82162)
**Author:** [@mandrews1885](https://devforum.zoom.us/u/mandrews1885)\ **Replies:** 3\ **Last updated:** [February 1, 2023, 4:28pm UTC](https://devforum.zoom.us/t/zoom-phone-api-permissions/82162 "2023-02-01T16:28:02Z")
Hello… We are using the Zoom Phone API to enable our web application to access voicemails from a Zoom Phone customer service voicemail box in our Zoom tenant. It works as intended, but the API has access to all user vo… --- ## [Salesforce Integration with ZoomPhone](https://devforum.zoom.us/t/salesforce-integration-with-zoomphone/82202)
**Author:** [@sf-integrations](https://devforum.zoom.us/u/sf-integrations)\ **Replies:** 2\ **Last updated:** [February 1, 2023, 1:43pm UTC](https://devforum.zoom.us/t/salesforce-integration-with-zoomphone/82202 "2023-02-01T13:43:54Z")
Does anyone have a simple easy explanation of what I need to do to setup Salesforce correctly with ZoomPhone. We currently have ZoomPhone Integrated to Salesforce using the included JWT app from the marketplace. This se… --- ## [Embedding zoom phone into web application](https://devforum.zoom.us/t/embedding-zoom-phone-into-web-application/67670)
**Author:** [@amaheshwari](https://devforum.zoom.us/u/amaheshwari)\ **Replies:** 6\ **Last updated:** [February 1, 2023, 1:16pm UTC](https://devforum.zoom.us/t/embedding-zoom-phone-into-web-application/67670 "2023-02-01T13:16:45Z")
Hi Team, We are trying to do a POC before integrating Zoom Phone into our web application. On a phone number click the URI Schema gets called (as described in zoom phone documents) and open’s up the zoom client, but we … --- ## [Issues using /phone/setting\_templates API with common area templates](https://devforum.zoom.us/t/issues-using-phone-setting-templates-api-with-common-area-templates/81472)
**Author:** [@kris.seraphine](https://devforum.zoom.us/u/kris.seraphine)\ **Replies:** 3\ **Last updated:** [January 23, 2023, 10:53pm UTC](https://devforum.zoom.us/t/issues-using-phone-setting-templates-api-with-common-area-templates/81472 "2023-01-23T22:53:01Z")
I’m seeing issues using the Phone Setting Template API to GET and UPDATE common area templates. I’m wondering if this is a known issue or if I’m doing something wrong (I’m fairly new to the phone API). GET Issue The res… --- ## [Genesys - Zoom integration](https://devforum.zoom.us/t/genesys-zoom-integration/81937)
**Author:** [@JoseManuelMaestro](https://devforum.zoom.us/u/JoseManuelMaestro)\ **Replies:** 2\ **Last updated:** [January 23, 2023, 3:14pm UTC](https://devforum.zoom.us/t/genesys-zoom-integration/81937 "2023-01-23T15:14:52Z")
Hello support team, we have deployed a mockup for Zoom - Genesys integration. When we type the Genesys Credential (ID and Secret) we obtain the message: “No number returned. Please check the credential and try again”. C… --- ## [Inconsistent directions for events of the same call](https://devforum.zoom.us/t/inconsistent-directions-for-events-of-the-same-call/81282)
**Author:** [@leobit](https://devforum.zoom.us/u/leobit)\ **Replies:** 4\ **Last updated:** [January 17, 2023, 8:31am UTC](https://devforum.zoom.us/t/inconsistent-directions-for-events-of-the-same-call/81282 "2023-01-17T08:31:21Z")
Hello, According to the webhook events documentation, the direction property specifies the Direction of the call which presumably should be consistent across phone.recording\_completed and phone.callee\_call\_log\_completed… --- ## [Zoom API - Get call log details "log\_details" property is empty](https://devforum.zoom.us/t/zoom-api-get-call-log-details-log-details-property-is-empty/73106)
**Author:** [@jaricardodev](https://devforum.zoom.us/u/jaricardodev)\ **Replies:** 7\ **Last updated:** [January 14, 2023, 9:52pm UTC](https://devforum.zoom.us/t/zoom-api-get-call-log-details-log-details-property-is-empty/73106 "2023-01-14T21:52:14Z")
\## Get call log details When I call the endpoint the property “log\_details” is always an empty array, do I need any additional parameters or specific permissions to see the values on the property? I created a Server-to… --- ## [Broken 'from' Date Filter for /phone/sms/sessions Endpoint](https://devforum.zoom.us/t/broken-from-date-filter-for-phone-sms-sessions-endpoint/79402)
**Author:** [@draisbeck](https://devforum.zoom.us/u/draisbeck)\ **Replies:** 2\ **Last updated:** [December 5, 2022, 11:09pm UTC](https://devforum.zoom.us/t/broken-from-date-filter-for-phone-sms-sessions-endpoint/79402 "2022-12-05T23:09:21Z")
Endpoint: /phone/sms/sessions Documentation: Zoom Phone API Issue: When querying for SMS sessions in an account, I’m finding that the “from” date filter are not being properly respected. Test Cases: If you don’t sen… --- ## [Return IP Address of a Phone Device](https://devforum.zoom.us/t/return-ip-address-of-a-phone-device/78854)
**Author:** [@dupination](https://devforum.zoom.us/u/dupination)\ **Replies:** 3\ **Last updated:** [November 29, 2022, 5:54pm UTC](https://devforum.zoom.us/t/return-ip-address-of-a-phone-device/78854 "2022-11-29T17:54:58Z")
\_\_ Hello - I am trying to return the current IP address of devices in my site via the API. I don’t see a field listed for IP address. Is it listed somewhere else? Thanks! --- ## [Query regarding Zoom phones API](https://devforum.zoom.us/t/query-regarding-zoom-phones-api/77982)
**Author:** [@akankshkn91](https://devforum.zoom.us/u/akankshkn91)\ **Replies:** 6\ **Last updated:** [November 29, 2022, 2:55pm UTC](https://devforum.zoom.us/t/query-regarding-zoom-phones-api/77982 "2022-11-29T14:55:54Z")
API Endpoint(s) and/or Zoom API Event(s) Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context. List Calling Plans List Phone Users Description I am using the List Calling Plans A… --- ## [Azure AD SCIM attributes](https://devforum.zoom.us/t/azure-ad-scim-attributes/77985)
**Author:** [@jonnie](https://devforum.zoom.us/u/jonnie)\ **Replies:** 5\ **Last updated:** [November 7, 2022, 6:52am UTC](https://devforum.zoom.us/t/azure-ad-scim-attributes/77985 "2022-11-07T06:52:07Z")
Hi, I’m looking for a proper way to assign phone numbers and calling plans via SCIM API. Sadfully I only found a short documentation for Okta, but I guess it should be the same SCIM endpoints. I’ve created additional … --- ## [Error when get call\_logs {"code":401,"message":"The account access token is invalid"}](https://devforum.zoom.us/t/error-when-get-call-logs-code-401-message-the-account-access-token-is-invalid/77503)
**Author:** [@tlsilva](https://devforum.zoom.us/u/tlsilva)\ **Replies:** 3\ **Last updated:** [October 19, 2022, 7:53pm UTC](https://devforum.zoom.us/t/error-when-get-call-logs-code-401-message-the-account-access-token-is-invalid/77503 "2022-10-19T19:53:05Z")
Before Creating a New Topic: I’m using the Phone API to retrieve logs using this endpoint https://api.zoom.us/v2/phone/call\_logs and I’m getting inconsistent responses while doing that. I’m using a server-to-Server OAu… --- ## [Error when setting emergency address to default](https://devforum.zoom.us/t/error-when-setting-emergency-address-to-default/77584)
**Author:** [@wshane](https://devforum.zoom.us/u/wshane)\ **Replies:** 2\ **Last updated:** [October 19, 2022, 6:14pm UTC](https://devforum.zoom.us/t/error-when-setting-emergency-address-to-default/77584 "2022-10-19T18:14:43Z")
Description I am using /phone/emergency\_addresses to try and update our user’s personal emergency addresses and set them to default. However, when we try to set the field “is\_default”:true we are getting the following… --- ## [Zoom phone has not been enabled error](https://devforum.zoom.us/t/zoom-phone-has-not-been-enabled-error/75989)
**Author:** [@paul.stork](https://devforum.zoom.us/u/paul.stork)\ **Replies:** 4\ **Last updated:** [October 19, 2022, 2:46pm UTC](https://devforum.zoom.us/t/zoom-phone-has-not-been-enabled-error/75989 "2022-10-19T14:46:43Z")
\_\_ Format Your New Topic as Follows: API Endpoint(s) and/or Zoom API Event(s) /phone/call\_logs Description I am trying to access the API to pull call logs for analytics. However when I run my script to pull the data … --- ## [Call Logs missing calls from /phone/call\_logs when filtering by time\_type=endTime](https://devforum.zoom.us/t/call-logs-missing-calls-from-phone-call-logs-when-filtering-by-time-type-endtime/76050)
**Author:** [@KerryJefferies](https://devforum.zoom.us/u/KerryJefferies)\ **Replies:** 11\ **Last updated:** [October 12, 2022, 8:34am UTC](https://devforum.zoom.us/t/call-logs-missing-calls-from-phone-call-logs-when-filtering-by-time-type-endtime/76050 "2022-10-12T08:34:54Z")
Description We are trying to use the GET /phone/call\_logs, when we apply filtering using the time\_type=endTime we are missing call logs compared to using time\_type=startTime. It appears that when a call is routed thr… --- ## [Add/delete phone individual assistants/delegates](https://devforum.zoom.us/t/add-delete-phone-individual-assistants-delegates/76888)
**Author:** [@dnrf](https://devforum.zoom.us/u/dnrf)\ **Replies:** 4\ **Last updated:** [October 5, 2022, 7:14pm UTC](https://devforum.zoom.us/t/add-delete-phone-individual-assistants-delegates/76888 "2022-10-05T19:14:44Z")
The current phone api /phone/users/{userID}/settings/delegations lets you add individual delegation\_assistant\_extension\_id to a user, but it appears to be no way to remove an individual assistant. It appears that you… [Previous page](https://devforum.zoom.us/c/phone/47.md?page=9) [Next page](https://devforum.zoom.us/c/phone/47.md?page=11)