# Phone **URL:** https://devforum.zoom.us/c/phone/47.md?page=11 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 12 --- ## [Next page token is not refreshing data](https://devforum.zoom.us/t/next-page-token-is-not-refreshing-data/76436)
**Author:** [@shubham.kumar](https://devforum.zoom.us/u/shubham.kumar)\ **Replies:** 5\ **Last updated:** [October 5, 2022, 3:52pm UTC](https://devforum.zoom.us/t/next-page-token-is-not-refreshing-data/76436 "2022-10-05T15:52:43Z")
Hi Team\_\_ Format Your New Topic as Follows: \*\*\[API Endpoint(s) and/or Zoom API Event(s)\]\*\*https://api.zoom.us/v2/phone/call\_queues/{callQueueId}/recordings Description Not able to get new data even after passing next … --- ## [Zoom phone recording issue](https://devforum.zoom.us/t/zoom-phone-recording-issue/76846)
**Author:** [@kobe.xiong](https://devforum.zoom.us/u/kobe.xiong)\ **Replies:** 3\ **Last updated:** [October 5, 2022, 2:13pm UTC](https://devforum.zoom.us/t/zoom-phone-recording-issue/76846 "2022-10-05T14:13:52Z")
Hi, Our CRM system currently uses Zoom API to receive zoom calling history. And we will receive those messages (phone.caller\_ended, phone.caller\_connected, phone.recording\_completed). But some calls miss this message(ph… --- ## [Voice Mails endpoint returning duplicate entries](https://devforum.zoom.us/t/voice-mails-endpoint-returning-duplicate-entries/74752)
**Author:** [@steven.raigoza](https://devforum.zoom.us/u/steven.raigoza)\ **Replies:** 4\ **Last updated:** [September 29, 2022, 4:34pm UTC](https://devforum.zoom.us/t/voice-mails-endpoint-returning-duplicate-entries/74752 "2022-09-29T16:34:59Z")
Before Creating a New Topic: If you’re experiencing unexpected Phone behavior please search the forum with relevant keywords (e.x. error message) and follow the guidance outlined in those posts. Please also leverage the … --- ## [ZoomPhone supported device\_type string values](https://devforum.zoom.us/t/zoomphone-supported-device-type-string-values/71573)
**Author:** [@abhishek-kr](https://devforum.zoom.us/u/abhishek-kr)\ **Replies:** 4\ **Last updated:** [September 22, 2022, 2:41pm UTC](https://devforum.zoom.us/t/zoomphone-supported-device-type-string-values/71573 "2022-09-22T14:41:35Z")
Description What are the supported values list for device\_type in API response for /phone/metrics/call\_logs/{call\_id}. Issue If there’s any list of supported device types then it’d really great. Which App Type (OA… --- ## [PSTN to PSTN call missing from Call Logs](https://devforum.zoom.us/t/pstn-to-pstn-call-missing-from-call-logs/75482)
**Author:** [@stephen.parris](https://devforum.zoom.us/u/stephen.parris)\ **Replies:** 3\ **Last updated:** [September 20, 2022, 1:32pm UTC](https://devforum.zoom.us/t/pstn-to-pstn-call-missing-from-call-logs/75482 "2022-09-20T13:32:58Z")
Description We have made the following call flow scenario PSTN 01425 to Main Attendant Select Option 1 Dev Q Answered by Zoom Agent Stephen Stephen then initiates a consultative Transfer to PSTN 07801 – talks for 20… --- ## [Zoom phone to dial freephone or call center numbers](https://devforum.zoom.us/t/zoom-phone-to-dial-freephone-or-call-center-numbers/75093)
**Author:** [@thelissener](https://devforum.zoom.us/u/thelissener)\ **Replies:** 5\ **Last updated:** [September 9, 2022, 4:59pm UTC](https://devforum.zoom.us/t/zoom-phone-to-dial-freephone-or-call-center-numbers/75093 "2022-09-09T16:59:25Z")
I am trialing a Zoom Phone 03 (Tokyo, Japan) number. It will let me call all landlines and mobiles in Japan no problem,but my Bank for example and some other essential contacts are using call center numbers for their cu… --- ## [Chatbot image error](https://devforum.zoom.us/t/chatbot-image-error/75422)
**Author:** [@ulisses.mesquita](https://devforum.zoom.us/u/ulisses.mesquita)\ **Replies:** 0\ **Last updated:** [September 5, 2022, 5:32pm UTC](https://devforum.zoom.us/t/chatbot-image-error/75422 "2022-09-05T17:32:55Z")
It is currently showing an error when sending and receiving images through the mobile chatbot on zoom. Is there any minimum or maximum size for the image? Are any requirements to be met? example: Does it only work for … --- ## [Dedicated phone number for deaf users](https://devforum.zoom.us/t/dedicated-phone-number-for-deaf-users/69133)
**Author:** [@mmccoy](https://devforum.zoom.us/u/mmccoy)\ **Replies:** 3\ **Last updated:** [August 22, 2022, 2:57pm UTC](https://devforum.zoom.us/t/dedicated-phone-number-for-deaf-users/69133 "2022-08-22T14:57:29Z")
Is there a dedicated phone number that deaf users can use to join a zoom meeting using a basic Zoom account? --- ## ["Related to" list is Salesforce Softphone](https://devforum.zoom.us/t/related-to-list-is-salesforce-softphone/66858)
**Author:** [@epintard](https://devforum.zoom.us/u/epintard)\ **Replies:** 2\ **Last updated:** [July 27, 2022, 3:04pm UTC](https://devforum.zoom.us/t/related-to-list-is-salesforce-softphone/66858 "2022-07-27T15:04:36Z")
Adding More Standard Object - Lead Object is missing from the “Related To” sections of the Zoom Phone Softphone in Salesforce. Is there a way this can be added ? Sometimes we talk to a contact such a representative that … --- ## [\[Phone API\] Invalid access token, does not any contain scope](https://devforum.zoom.us/t/phone-api-invalid-access-token-does-not-any-contain-scope/72938)
**Author:** [@tak](https://devforum.zoom.us/u/tak)\ **Replies:** 5\ **Last updated:** [July 26, 2022, 12:50pm UTC](https://devforum.zoom.us/t/phone-api-invalid-access-token-does-not-any-contain-scope/72938 "2022-07-26T12:50:30Z")
Format Your New Topic as Follows: API Endpoint(s) and/or Zoom API Event(s) List phone users (https://api.zoom.us/v2/phone/users) https://marketplace.zoom.us/docs/api-reference/phone/methods/#tag/Users/operation/listPho… --- ## [Zoom Phone API - Phone and SMS data only for subset of user based on group](https://devforum.zoom.us/t/zoom-phone-api-phone-and-sms-data-only-for-subset-of-user-based-on-group/72718)
**Author:** [@rameet.arora](https://devforum.zoom.us/u/rameet.arora)\ **Replies:** 1\ **Last updated:** [July 25, 2022, 3:25pm UTC](https://devforum.zoom.us/t/zoom-phone-api-phone-and-sms-data-only-for-subset-of-user-based-on-group/72718 "2022-07-25T15:25:11Z")
Hi I have configured a user group on my zoom portal for which I have enabled call recording feature (phone settings). When I call Zoom api to fetch data,API is giving the phone and sms records for all the users which a… --- ## [Phone API to get logs](https://devforum.zoom.us/t/phone-api-to-get-logs/72571)
**Author:** [@john.watson](https://devforum.zoom.us/u/john.watson)\ **Replies:** 1\ **Last updated:** [July 20, 2022, 10:43pm UTC](https://devforum.zoom.us/t/phone-api-to-get-logs/72571 "2022-07-20T22:43:52Z")
Hi - I am not a developer but I have a supplier who is looking to access phone logs so they can be added to/ captured for a time recording system. They have said “We require the connection details such as API URL, user… --- ## [Zoom Phone waiting\_time is NULL](https://devforum.zoom.us/t/zoom-phone-waiting-time-is-null/71321)
**Author:** [@sbowman](https://devforum.zoom.us/u/sbowman)\ **Replies:** 7\ **Last updated:** [July 19, 2022, 2:37pm UTC](https://devforum.zoom.us/t/zoom-phone-waiting-time-is-null/71321 "2022-07-19T14:37:19Z")
I’m working on bringing in waiting\_time (the amount of time from when a caller initiates a call to when the callee answers) into a database, but pretty much every call has a NULL waiting\_time. I’ve done some testing such… --- ## [ssoCreate method is marking some as pending](https://devforum.zoom.us/t/ssocreate-method-is-marking-some-as-pending/69260)
**Author:** [@alex.ardalich](https://devforum.zoom.us/u/alex.ardalich)\ **Replies:** 3\ **Last updated:** [July 18, 2022, 2:14am UTC](https://devforum.zoom.us/t/ssocreate-method-is-marking-some-as-pending/69260 "2022-07-18T02:14:46Z")
Hiyas I’m creating phone users and doing some configuration like assigning ext, calling\_plan and their number via the API. Using the ssoCreate option and have SSO setup successfully using Azure AD. For most I am creat… --- ## [Zoom + Dynamics + Tamarac CRM](https://devforum.zoom.us/t/zoom-dynamics-tamarac-crm/67922)
**Author:** [@mollybertram](https://devforum.zoom.us/u/mollybertram)\ **Replies:** 1\ **Last updated:** [July 15, 2022, 12:14am UTC](https://devforum.zoom.us/t/zoom-dynamics-tamarac-crm/67922 "2022-07-15T00:14:50Z")
Looking into using Zoom for our new phone system. We have Tamarac CRM currently & are already familiar with Zoom video conferencing. We also use Dynamics 365 to connect out Outlook to Tamarac CRM. Is there anyone famili… --- ## [Zoom Phone Auto dial](https://devforum.zoom.us/t/zoom-phone-auto-dial/70923)
**Author:** [@neha.baboota](https://devforum.zoom.us/u/neha.baboota)\ **Replies:** 1\ **Last updated:** [July 15, 2022, 12:12am UTC](https://devforum.zoom.us/t/zoom-phone-auto-dial/70923 "2022-07-15T00:12:14Z")
Hello, I have integrated zoom with salesforce, I want to know do we have an auto dialer/Redial option at one click. --- ## [Error 2031 Zoom Phone not enabled](https://devforum.zoom.us/t/error-2031-zoom-phone-not-enabled/71508)
**Author:** [@puneeth.ranganath](https://devforum.zoom.us/u/puneeth.ranganath)\ **Replies:** 3\ **Last updated:** [July 11, 2022, 1:58pm UTC](https://devforum.zoom.us/t/error-2031-zoom-phone-not-enabled/71508 "2022-07-11T13:58:25Z")
While trying to access Zoom Phone API using OAUTH I am getting the below error: { “code”: 2031, “message”: “Zoom Phone has not been enabled for this account.” } I have verified that the account has a phone plan ena… --- ## [Zoom Phone recording format](https://devforum.zoom.us/t/zoom-phone-recording-format/71055)
**Author:** [@puneeth.ranganath](https://devforum.zoom.us/u/puneeth.ranganath)\ **Replies:** 1\ **Last updated:** [July 7, 2022, 10:09pm UTC](https://devforum.zoom.us/t/zoom-phone-recording-format/71055 "2022-07-07T22:09:44Z")
Hi, I am using the Zoom Phone API Zoom Phone API to get the phone recording details. I have seen that these recordings(downloaded using the download\_url from api response) are in mp3 format. My question is are these f… --- ## [Zoom phone fetch conference calls](https://devforum.zoom.us/t/zoom-phone-fetch-conference-calls/71313)
**Author:** [@puneeth.ranganath](https://devforum.zoom.us/u/puneeth.ranganath)\ **Replies:** 7\ **Last updated:** [July 5, 2022, 1:50pm UTC](https://devforum.zoom.us/t/zoom-phone-fetch-conference-calls/71313 "2022-07-05T13:50:27Z")
Hello, I am using the zoom phone API to fetch our accounts phone calls (https://api.zoom.us/v2/phone/call\_logs). I wanted to understand how we can identify if the call was a conference call or not? I could not find … --- ## [Intent filter using path,pathPrefix, or pathPattern with aouth2 zoom Android](https://devforum.zoom.us/t/intent-filter-using-path-pathprefix-or-pathpattern-with-aouth2-zoom-android/70701)
**Author:** [@jonciverka](https://devforum.zoom.us/u/jonciverka)\ **Replies:** 0\ **Last updated:** [June 17, 2022, 7:31pm UTC](https://devforum.zoom.us/t/intent-filter-using-path-pathprefix-or-pathpattern-with-aouth2-zoom-android/70701 "2022-06-17T19:31:42Z")
I am implementing the zoom OAuth un fluitter (Android), in which in the zoom settings I need to add a Redirect URL for OAuth in which is “http://misitio.online/web/callback” which resolves a link like this http://misiti… --- ## [Setting Area Code for Phone User](https://devforum.zoom.us/t/setting-area-code-for-phone-user/69088)
**Author:** [@alex.ardalich](https://devforum.zoom.us/u/alex.ardalich)\ **Replies:** 3\ **Last updated:** [June 8, 2022, 3:29am UTC](https://devforum.zoom.us/t/setting-area-code-for-phone-user/69088 "2022-06-08T03:29:52Z")
Hey there Is this a bug or I’m doing it incorrectly? I’ve found if I want to set the area\_code eg https://api.zoom.us/v2/phone/users/\/settings \[ 'area\_code' =\> '08', 'outbound\_caller\_id' =\> '', \] Thi… --- ## [Using (GET/phone/sites)](https://devforum.zoom.us/t/using-get-phone-sites/69622)
**Author:** [@labhoc](https://devforum.zoom.us/u/labhoc)\ **Replies:** 1\ **Last updated:** [May 26, 2022, 8:37pm UTC](https://devforum.zoom.us/t/using-get-phone-sites/69622 "2022-05-26T20:37:42Z")
Hi Team - when using this API request, it pulls data for ALL of my sites. Is it possible to narrow the scope to one specific site for my account? --- ## [Custom application tapping into inbound calls](https://devforum.zoom.us/t/custom-application-tapping-into-inbound-calls/68716)
**Author:** [@ted.vreeland](https://devforum.zoom.us/u/ted.vreeland)\ **Replies:** 1\ **Last updated:** [May 9, 2022, 11:33pm UTC](https://devforum.zoom.us/t/custom-application-tapping-into-inbound-calls/68716 "2022-05-09T23:33:53Z")
I’d like to add inbound call ‘pop’ functionality to my custom app. Does the zoom phone api\\sdk support adding a listener for an incoming call event and provide the calling phone # and name if available? --- ## [Zoom Phone API - is it possible to schedule phone callback or call a phone number using Zoom Phone API](https://devforum.zoom.us/t/zoom-phone-api-is-it-possible-to-schedule-phone-callback-or-call-a-phone-number-using-zoom-phone-api/66314)
**Author:** [@sashag](https://devforum.zoom.us/u/sashag)\ **Replies:** 3\ **Last updated:** [May 3, 2022, 2:45pm UTC](https://devforum.zoom.us/t/zoom-phone-api-is-it-possible-to-schedule-phone-callback-or-call-a-phone-number-using-zoom-phone-api/66314 "2022-05-03T14:45:45Z")
One of my customers has a Zoom Phone system. What they are trying to achieve is to be able to start a phone call programmatically (using API) or let the agent (which has a phone number assigned) know that he has to call… --- ## [Import ExternalContact in batch](https://devforum.zoom.us/t/import-externalcontact-in-batch/68059)
**Author:** [@johnniew](https://devforum.zoom.us/u/johnniew)\ **Replies:** 1\ **Last updated:** [April 27, 2022, 10:27pm UTC](https://devforum.zoom.us/t/import-externalcontact-in-batch/68059 "2022-04-27T22:27:07Z")
Is there an alternative to this API call that allows batch upload / import of external contacts similar to the ‘import csv’ function in ExternalContact of the web portal? The addExternalContact API call currently only a… --- ## [Is there a way to retrieve a list of users and there policies?](https://devforum.zoom.us/t/is-there-a-way-to-retrieve-a-list-of-users-and-there-policies/65602)
**Author:** [@jason7](https://devforum.zoom.us/u/jason7)\ **Replies:** 1\ **Last updated:** [April 6, 2022, 6:11pm UTC](https://devforum.zoom.us/t/is-there-a-way-to-retrieve-a-list-of-users-and-there-policies/65602 "2022-04-06T18:11:59Z")
Hi, I need to retrieve all the users and check if each one has transcription enabled, at the moment I’m calling /v2/phone/users which returns the list of users and then iterating over them calling /v2/phone/users/{userI… --- ## [Identify Internal Calls in CallLog](https://devforum.zoom.us/t/identify-internal-calls-in-calllog/66357)
**Author:** [@bunis.walker](https://devforum.zoom.us/u/bunis.walker)\ **Replies:** 1\ **Last updated:** [April 1, 2022, 8:50pm UTC](https://devforum.zoom.us/t/identify-internal-calls-in-calllog/66357 "2022-04-01T20:50:07Z")
How do we identify internal calls in the CallLog? Which field and values do we use to categorize offnet vs onnet? --- ## [JWT token works fine on /users but not /phone/call\_logs](https://devforum.zoom.us/t/jwt-token-works-fine-on-users-but-not-phone-call-logs/65405)
**Author:** [@Bradley\_Bristow-Stag](https://devforum.zoom.us/u/Bradley_Bristow-Stag)\ **Replies:** 5\ **Last updated:** [March 18, 2022, 9:45pm UTC](https://devforum.zoom.us/t/jwt-token-works-fine-on-users-but-not-phone-call-logs/65405 "2022-03-18T21:45:53Z")
Description When calling the endpoint https://api.zoom.us/v2/phone/call\_logs i get { code: 124, message: 'Invalid access token' }. However, using the same code and pointing to https://api.zoom.us/v2/users works. If I c… --- ## [Zoom Phone: Change User Extension by API](https://devforum.zoom.us/t/zoom-phone-change-user-extension-by-api/65174)
**Author:** [@dupination](https://devforum.zoom.us/u/dupination)\ **Replies:** 2\ **Last updated:** [March 7, 2022, 6:22pm UTC](https://devforum.zoom.us/t/zoom-phone-change-user-extension-by-api/65174 "2022-03-07T18:22:28Z")
I am trying to use the API to update a zoom phone user’s extension. In this API Zoom Phone API | Zoom Developer Docs Under Users → Update user’s profile → extension\_number When I try to update the extension it gives a… [Previous page](https://devforum.zoom.us/c/phone/47.md?page=10)