# Phone **URL:** https://devforum.zoom.us/c/phone/47.md?page=2 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 3 --- ## [Integrate Zoom Phone with Pipedrive](https://devforum.zoom.us/t/integrate-zoom-phone-with-pipedrive/125158)
**Author:** [@Stu1](https://devforum.zoom.us/u/Stu1)\ **Replies:** 5\ **Last updated:** [November 26, 2025, 1:13am UTC](https://devforum.zoom.us/t/integrate-zoom-phone-with-pipedrive/125158 "2025-11-26T01:13:15Z")
We want to integrate Zoom Phone with Pipedrive. We want to be able to call contacts from within PipeDrive, with calls routed through zoom phone. We would also like to be able to send SMS as well. And we would would like … --- ## [Issues with Zoom Smart Embed when using 'zp-make-call'](https://devforum.zoom.us/t/issues-with-zoom-smart-embed-when-using-zp-make-call/114402)
**Author:** [@nmendes](https://devforum.zoom.us/u/nmendes)\ **Replies:** 1\ **Last updated:** [November 11, 2025, 6:57pm UTC](https://devforum.zoom.us/t/issues-with-zoom-smart-embed-when-using-zp-make-call/114402 "2025-11-11T18:57:39Z")
API Endpoint(s) and/or Zoom API Event(s) I am unable to attach a link to this post, but it is the zoom phone smart embed guide, under the click-to-dial-from-a-third-party-app section I am currently using Zoom Smart Emb… --- ## [\[Zoom Phone Smart Embed\] Authentication Error (401) on recordingUrl from Call Recording Completed Event](https://devforum.zoom.us/t/zoom-phone-smart-embed-authentication-error-401-on-recordingurl-from-call-recording-completed-event/137555)
**Author:** [@user127](https://devforum.zoom.us/u/user127)\ **Replies:** 3\ **Last updated:** [October 31, 2025, 4:13pm UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-authentication-error-401-on-recordingurl-from-call-recording-completed-event/137555 "2025-10-31T16:13:32Z")
Hello Developer Community, I am developing with the Zoom Phone Smart Embed and listening for the zp-call-recording-completed-event. I successfully receive the event and extract the recordingUrl. However, when I attempt… --- ## [Zoom Smart Embed ‘zp-make-call’ not working](https://devforum.zoom.us/t/zoom-smart-embed-zp-make-call-not-working/138391)
**Author:** [@Kenneth4](https://devforum.zoom.us/u/Kenneth4)\ **Replies:** 0\ **Last updated:** [October 29, 2025, 8:27pm UTC](https://devforum.zoom.us/t/zoom-smart-embed-zp-make-call-not-working/138391 "2025-10-29T20:27:28Z")
I am using the Zoom Smart Embed in our application. It works correctly when manually used from the IFrame. If I type in a phone number and hit the call button, the Zoom Desktop App is launched and the call is placed prop… --- ## [Unable to Download Zoom Phone Call Recording - Missing Blank \[\] Scopes](https://devforum.zoom.us/t/unable-to-download-zoom-phone-call-recording-missing-blank-scopes/107238)
**Author:** [@joeyharrington](https://devforum.zoom.us/u/joeyharrington)\ **Replies:** 17\ **Last updated:** [October 27, 2025, 6:18pm UTC](https://devforum.zoom.us/t/unable-to-download-zoom-phone-call-recording-missing-blank-scopes/107238 "2025-10-27T18:18:43Z")
I created a Zoom Phone marketplace app for recording webhooks, when I recorded a call, I was able to get the call recording download link: https://zoom.us/v2/phone/recording/download/\[redacted\] I then created a Server-t… --- ## [Members Unable to Access Recordings and Transcripts — Error Code 12000](https://devforum.zoom.us/t/members-unable-to-access-recordings-and-transcripts-error-code-12000/138104)
**Author:** [@akash6](https://devforum.zoom.us/u/akash6)\ **Replies:** 7\ **Last updated:** [October 24, 2025, 6:23pm UTC](https://devforum.zoom.us/t/members-unable-to-access-recordings-and-transcripts-error-code-12000/138104 "2025-10-24T18:23:05Z")
@elisa.zoom In our Zoom account, under User Management → Roles, we have three predefined roles: Owner, Admin, and Member. Under Account Management → Recording and Transcript Management, the permissions “Recording and T… --- ## [Unable to Transcribe Recordings for Non-Admin Users](https://devforum.zoom.us/t/unable-to-transcribe-recordings-for-non-admin-users/138099)
**Author:** [@Akash7](https://devforum.zoom.us/u/Akash7)\ **Replies:** 0\ **Last updated:** [October 16, 2025, 10:27pm UTC](https://devforum.zoom.us/t/unable-to-transcribe-recordings-for-non-admin-users/138099 "2025-10-16T22:27:22Z")
Hello Zoom Developer Team, We have integrated Zoom Phone into our ATS platform using a Zoom Business account. Current behavior: Admin users can make calls, view recordings, and download transcripts without any issue… --- ## [Zoom API Support for Sending/Receiving SMS](https://devforum.zoom.us/t/zoom-api-support-for-sending-receiving-sms/138051)
**Author:** [@akash6](https://devforum.zoom.us/u/akash6)\ **Replies:** 0\ **Last updated:** [October 14, 2025, 3:39pm UTC](https://devforum.zoom.us/t/zoom-api-support-for-sending-receiving-sms/138051 "2025-10-14T15:39:19Z")
Hello Zoom Developer Team, I’m working on integrating Zoom Phone functionality into our application. I noticed that Zoom Phone supports sending and receiving SMS through the Zoom app, but I couldn’t find any API endpoin… --- ## [Getting 404 Error When Calling Zoom Phone AI Call Summary AP](https://devforum.zoom.us/t/getting-404-error-when-calling-zoom-phone-ai-call-summary-ap/137993)
**Author:** [@akash6](https://devforum.zoom.us/u/akash6)\ **Replies:** 0\ **Last updated:** [October 10, 2025, 8:32am UTC](https://devforum.zoom.us/t/getting-404-error-when-calling-zoom-phone-ai-call-summary-ap/137993 "2025-10-10T08:32:48Z")
Hi Zoom Developer Team, I’m trying to fetch the AI Call Summary for a Zoom Phone call using the API documented here: :backhand\_index\_pointing\_right: Zoom Phone AI Call Summary API Here’s the endpoint I’m calling: GET… --- ## [Feature Request: Add site scoping to “List Common Areas” Zoom Phone API](https://devforum.zoom.us/t/feature-request-add-site-scoping-to-list-common-areas-zoom-phone-api/137572)
**Author:** [@aubreyengland](https://devforum.zoom.us/u/aubreyengland)\ **Replies:** 1\ **Last updated:** [October 8, 2025, 3:04pm UTC](https://devforum.zoom.us/t/feature-request-add-site-scoping-to-list-common-areas-zoom-phone-api/137572 "2025-10-08T15:04:30Z")
For large Zoom Phone deployments that organize devices and objects by site, the current List Common Areas endpoint returns all common areas across the account and forces client-side filtering. This is slow, rate-limit i… --- ## [Phone Recording Error "Invalid access token, does not contain scopes:\[\]."](https://devforum.zoom.us/t/phone-recording-error-invalid-access-token-does-not-contain-scopes/107562)
**Author:** [@stephen1](https://devforum.zoom.us/u/stephen1)\ **Replies:** 15\ **Last updated:** [October 8, 2025, 2:56pm UTC](https://devforum.zoom.us/t/phone-recording-error-invalid-access-token-does-not-contain-scopes/107562 "2025-10-08T14:56:54Z")
API Endpoint(s) and/or Zoom API Event(s) https://zoom.us/v2/phone/recording/download/{download\_url\_key} given as the download\_url when getting recordings from https://zoom.us/v2/phone/recordings Description The scopes… --- ## ["code": 2031 "Zoom Phone has not been enabled for this account." - /v2/phone/users](https://devforum.zoom.us/t/code-2031-zoom-phone-has-not-been-enabled-for-this-account-v2-phone-users/137787)
**Author:** [@MarquisIT](https://devforum.zoom.us/u/MarquisIT)\ **Replies:** 1\ **Last updated:** [October 6, 2025, 1:46pm UTC](https://devforum.zoom.us/t/code-2031-zoom-phone-has-not-been-enabled-for-this-account-v2-phone-users/137787 "2025-10-06T13:46:26Z")
URL: v2/phone/users I am able to create a token and have gave all the list, phone and admin scopes. The account that created the app has a phone license and I receive the following error: { “code”: 2031, “message”:… --- ## [Clarification on Zoom Phone Recording and Transcript APIs](https://devforum.zoom.us/t/clarification-on-zoom-phone-recording-and-transcript-apis/137847)
**Author:** [@akash6](https://devforum.zoom.us/u/akash6)\ **Replies:** 2\ **Last updated:** [October 6, 2025, 1:19pm UTC](https://devforum.zoom.us/t/clarification-on-zoom-phone-recording-and-transcript-apis/137847 "2025-10-06T13:19:12Z")
Hello Zoom Developer Team, We are integrating Zoom Phone functionality into our ATS system and need guidance regarding accessing phone call recordings and transcripts via the Zoom API. Specifically, we want to: Retri… --- ## [Some requests to /phone/voice\_mails fail with status 400, bad request](https://devforum.zoom.us/t/some-requests-to-phone-voice-mails-fail-with-status-400-bad-request/137732)
**Author:** [@Jeremy8](https://devforum.zoom.us/u/Jeremy8)\ **Replies:** 3\ **Last updated:** [October 2, 2025, 2:25pm UTC](https://devforum.zoom.us/t/some-requests-to-phone-voice-mails-fail-with-status-400-bad-request/137732 "2025-10-02T14:25:20Z")
API Endpoint(s) and/or Zoom API Event(s) Get account voicemails​ GET /phone/voice\_mails https://developers.zoom.us/docs/api/phone/#tag/voicemails/get/phone/voice\_mails Description When requesting with from=2025-03-… --- ## [Guidance on Implementing Zoom Phone Call Functionality in ATS Project](https://devforum.zoom.us/t/guidance-on-implementing-zoom-phone-call-functionality-in-ats-project/137743)
**Author:** [@akash6](https://devforum.zoom.us/u/akash6)\ **Replies:** 1\ **Last updated:** [September 30, 2025, 4:29pm UTC](https://devforum.zoom.us/t/guidance-on-implementing-zoom-phone-call-functionality-in-ats-project/137743 "2025-09-30T16:29:48Z")
Hello Zoom Developers, I am working on an ATS (Applicant Tracking System) project where we maintain a list of candidates. I want to implement Zoom Phone functionality so that, when I select a candidate, I can initiate a… --- ## [Warm transfer webhooks are not firing](https://devforum.zoom.us/t/warm-transfer-webhooks-are-not-firing/137597)
**Author:** [@NB-ACC](https://devforum.zoom.us/u/NB-ACC)\ **Replies:** 3\ **Last updated:** [September 30, 2025, 2:50pm UTC](https://devforum.zoom.us/t/warm-transfer-webhooks-are-not-firing/137597 "2025-09-30T14:50:41Z")
Zoom allows you to add warm transfer webhooks. These webhooks work perfectly on one of our Zoom accounts, but they don’t fire at all on another, even though the Marketplace App setup is identical. My suspicion is that t… --- ## [Phone call integration in my custom CRM](https://devforum.zoom.us/t/phone-call-integration-in-my-custom-crm/109192)
**Author:** [@abhishek1](https://devforum.zoom.us/u/abhishek1)\ **Replies:** 10\ **Last updated:** [September 25, 2025, 1:20pm UTC](https://devforum.zoom.us/t/phone-call-integration-in-my-custom-crm/109192 "2025-09-25T13:20:40Z")
I want to keep zoom calling, calling history, and audio recording in my customized CRM. What are the procedures required to integrate it? Can you provide step-by-step details to make integration easier --- ## [File does not exist during request to download\_url provided by phone.recording\_completed](https://devforum.zoom.us/t/file-does-not-exist-during-request-to-download-url-provided-by-phone-recording-completed/115686)
**Author:** [@oliver661](https://devforum.zoom.us/u/oliver661)\ **Replies:** 7\ **Last updated:** [September 22, 2025, 3:36pm UTC](https://devforum.zoom.us/t/file-does-not-exist-during-request-to-download-url-provided-by-phone-recording-completed/115686 "2025-09-22T15:36:04Z")
API Endpoint(s) and/or Zoom API Event(s) webhooks: phone.recording\_completed Description Hi, we are developing our zoom app requires user’s zoom phone recording file. We’ve followed documents of zoom phone and everyt… --- ## [Does zoom create new lead/contact when receive call from unknown number in salesforce or Rep get pop up screen to create new lead/contact](https://devforum.zoom.us/t/does-zoom-create-new-lead-contact-when-receive-call-from-unknown-number-in-salesforce-or-rep-get-pop-up-screen-to-create-new-lead-contact/137478)
**Author:** [@sfdczing](https://devforum.zoom.us/u/sfdczing)\ **Replies:** 0\ **Last updated:** [September 18, 2025, 7:56pm UTC](https://devforum.zoom.us/t/does-zoom-create-new-lead-contact-when-receive-call-from-unknown-number-in-salesforce-or-rep-get-pop-up-screen-to-create-new-lead-contact/137478 "2025-09-18T19:56:21Z")
Does zoom create new lead/contact when receive call from unknown number in salesforce or Rep get pop up screen to create new lead/contact --- ## [Zoom phone for Salesforce lightning](https://devforum.zoom.us/t/zoom-phone-for-salesforce-lightning/137476)
**Author:** [@sfdczing](https://devforum.zoom.us/u/sfdczing)\ **Replies:** 0\ **Last updated:** [September 18, 2025, 6:31pm UTC](https://devforum.zoom.us/t/zoom-phone-for-salesforce-lightning/137476 "2025-09-18T18:31:26Z")
Hello Zoom Team, I am working on integrating Zoom with Salesforce to enable direct phone calling from within the Salesforce environment. I have a few questions regarding this integration: License Requirements: Could … --- ## [Sending text message via API works for my account, but not others](https://devforum.zoom.us/t/sending-text-message-via-api-works-for-my-account-but-not-others/133055)
**Author:** [@joeyharrington](https://devforum.zoom.us/u/joeyharrington)\ **Replies:** 7\ **Last updated:** [September 16, 2025, 9:46pm UTC](https://devforum.zoom.us/t/sending-text-message-via-api-works-for-my-account-but-not-others/133055 "2025-09-16T21:46:46Z")
I’m able to successfully send a text message through the ‘v2/phone/sms/messages’ endpoint for my account, but when I try to do the same for someone else in our company, it gives me a 124 error code. Details below. I am a… --- ## [Call History Logs - Duplicate call\_id](https://devforum.zoom.us/t/call-history-logs-duplicate-call-id/135565)
**Author:** [@kuhnm](https://devforum.zoom.us/u/kuhnm)\ **Replies:** 4\ **Last updated:** [September 16, 2025, 5:17pm UTC](https://devforum.zoom.us/t/call-history-logs-duplicate-call-id/135565 "2025-09-16T17:17:41Z")
/phone/call\_history Link to the API endpoint documentation. Description We are trying to understand the circumstances that produce call\_history records with the same call\_id. We have 70,317 out of 308,907 call\_history… --- ## [Getting Started With Zoom Phone Development for Recruiterflow](https://devforum.zoom.us/t/getting-started-with-zoom-phone-development-for-recruiterflow/137305)
**Author:** [@Avnee](https://devforum.zoom.us/u/Avnee)\ **Replies:** 2\ **Last updated:** [September 16, 2025, 5:14pm UTC](https://devforum.zoom.us/t/getting-started-with-zoom-phone-development-for-recruiterflow/137305 "2025-09-16T17:14:21Z")
Hi everyone, We’re working on adding Zoom Phone integration into Recruiterflow, a recruitment CRM already integrated with providers like Twilio, Aircall, and RingCentral. These integrations let recruiters: Click-to-c… --- ## [Unable to get Zoom audio recording](https://devforum.zoom.us/t/unable-to-get-zoom-audio-recording/136921)
**Author:** [@Kim3](https://devforum.zoom.us/u/Kim3)\ **Replies:** 6\ **Last updated:** [September 5, 2025, 2:01pm UTC](https://devforum.zoom.us/t/unable-to-get-zoom-audio-recording/136921 "2025-09-05T14:01:30Z")
I am trying to retrieve a zoom audio recording from client’s account, I got the zoom token which I then used in the header for the actual call to get the recording, however I am getting 2031 error Zoom Phone has not been… --- ## [Zoom message generation](https://devforum.zoom.us/t/zoom-message-generation/136837)
**Author:** [@Soham](https://devforum.zoom.us/u/Soham)\ **Replies:** 3\ **Last updated:** [September 3, 2025, 4:42pm UTC](https://devforum.zoom.us/t/zoom-message-generation/136837 "2025-09-03T16:42:52Z")
Issue: Missing PostMessage Events When Zoom Dialer Popover is Closed Summary I have implemented a React application that embeds the Zoom dialer widget using an iframe within a Material-UI (MUI) Popover component. The app… --- ## ["zp-call-recording-completed-event" does not fire after call recording (Zoom Phone Embed)](https://devforum.zoom.us/t/zp-call-recording-completed-event-does-not-fire-after-call-recording-zoom-phone-embed/135655)
**Author:** [@abegail](https://devforum.zoom.us/u/abegail)\ **Replies:** 4\ **Last updated:** [September 2, 2025, 7:09pm UTC](https://devforum.zoom.us/t/zp-call-recording-completed-event-does-not-fire-after-call-recording-zoom-phone-embed/135655 "2025-09-02T19:09:37Z")
Hello Zoom Developer Support, I’m currently integrating the Zoom Phone Embed into a web application, and most of the events are working correctly, including: zp-ready zp-call-connected-event zp-call-ended-event Howev… --- ## [Call Log Reporting- Call Result](https://devforum.zoom.us/t/call-log-reporting-call-result/91359)
**Author:** [@cefangman](https://devforum.zoom.us/u/cefangman)\ **Replies:** 6\ **Last updated:** [August 26, 2025, 1:06pm UTC](https://devforum.zoom.us/t/call-log-reporting-call-result/91359 "2025-08-26T13:06:26Z")
We are using the Zoom Phone API to pull call logs for the account and all users. We are getting confused on how to track what calls are being answered/answered by another in a call queue/forwarded. We are able to pull th… --- ## [Re: Audio Library - Add an audio item issue](https://devforum.zoom.us/t/re-audio-library-add-an-audio-item-issue/134943)
**Author:** [@aubreyengland](https://devforum.zoom.us/u/aubreyengland)\ **Replies:** 5\ **Last updated:** [August 25, 2025, 2:11pm UTC](https://devforum.zoom.us/t/re-audio-library-add-an-audio-item-issue/134943 "2025-08-25T14:11:59Z")
I’m working with this Zoom Phone endpoint to add an audio items for text-to-speech conversion. (Zoom Phone API) Once files are uploaded to the personal library via that endpoint, if they are moved to the public audios l… --- ## [Always show meeting controls while sharing screen](https://devforum.zoom.us/t/always-show-meeting-controls-while-sharing-screen/136809)
**Author:** [@Rahul17](https://devforum.zoom.us/u/Rahul17)\ **Replies:** 0\ **Last updated:** [August 23, 2025, 2:15pm UTC](https://devforum.zoom.us/t/always-show-meeting-controls-while-sharing-screen/136809 "2025-08-23T14:15:01Z")
While sharing screen the meeting controls disappear,which makes it very difficult to host meeting because the controls are just not there. Earlier versions had this option to lock the controls while sharing screen on pho… --- ## [“zp-call-recording-completed-event” does not fire after call recording (Zoom Phone Embed)](https://devforum.zoom.us/t/zp-call-recording-completed-event-does-not-fire-after-call-recording-zoom-phone-embed/135967)
**Author:** [@Soham](https://devforum.zoom.us/u/Soham)\ **Replies:** 0\ **Last updated:** [August 1, 2025, 6:23pm UTC](https://devforum.zoom.us/t/zp-call-recording-completed-event-does-not-fire-after-call-recording-zoom-phone-embed/135967 "2025-08-01T18:23:01Z")
Is there an update on this? The recording event is not triggered. For me, I am following this guide Add calling capabilities to your React app with Zoom Phone Smart Embed - Part 2 . Here is the snippet useEffect(() =\> {… [Previous page](https://devforum.zoom.us/c/phone/47.md?page=1) [Next page](https://devforum.zoom.us/c/phone/47.md?page=3)