# Phone **URL:** https://devforum.zoom.us/c/phone/47.md?page=3 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 4 --- ## [Voicemail settings in Update Phone User (PATCH /phone/users/{userId}) requests are ignored](https://devforum.zoom.us/t/voicemail-settings-in-update-phone-user-patch-phone-users-userid-requests-are-ignored/85831)
**Author:** [@kris.seraphine](https://devforum.zoom.us/u/kris.seraphine)\ **Replies:** 15\ **Last updated:** [July 30, 2025, 5:10pm UTC](https://devforum.zoom.us/t/voicemail-settings-in-update-phone-user-patch-phone-users-userid-requests-are-ignored/85831 "2025-07-30T17:10:47Z")
I’m trying to modify personal voicemail & video settings found on the Policy tab of the Phone User accounts using the Update User Profile method. I’m able to modify other policy settings but anything under the voicemail … --- ## [API Failure Rate](https://devforum.zoom.us/t/api-failure-rate/135757)
**Author:** [@Todd5](https://devforum.zoom.us/u/Todd5)\ **Replies:** 1\ **Last updated:** [July 29, 2025, 1:50pm UTC](https://devforum.zoom.us/t/api-failure-rate/135757 "2025-07-29T13:50:28Z")
Please Zoom people, we really like Zoom Phone with Salesforce, but we need this API issue addressed. How can we get the support that we need? We have an API failure rate, and looking to 500 seats of the ZOOM PHONE with … --- ## [Updating contact by external ID](https://devforum.zoom.us/t/updating-contact-by-external-id/135009)
**Author:** [@maxim.osipov](https://devforum.zoom.us/u/maxim.osipov)\ **Replies:** 3\ **Last updated:** [July 29, 2025, 7:31am UTC](https://devforum.zoom.us/t/updating-contact-by-external-id/135009 "2025-07-29T07:31:53Z")
@elisa.zoom In continuation of Updating or searching external contacts with Zoom Phone API - #7 by elisa.zoom It doesn’t seem like the external contact ID can be used instead of the internally Zoom generated ID to updat… --- ## [Styling Zoom Smart Embed Widget](https://devforum.zoom.us/t/styling-zoom-smart-embed-widget/135678)
**Author:** [@Soham](https://devforum.zoom.us/u/Soham)\ **Replies:** 3\ **Last updated:** [July 28, 2025, 5:02pm UTC](https://devforum.zoom.us/t/styling-zoom-smart-embed-widget/135678 "2025-07-28T17:02:34Z")
I have a react application where I want to embed zoom dialer widget where user can use click to call functionality. I see from the guides that it tries to embed an iframe. Is there a way to style that dialer? What is the… --- ## [Phone Call Log Data API](https://devforum.zoom.us/t/phone-call-log-data-api/135636)
**Author:** [@HTES2025](https://devforum.zoom.us/u/HTES2025)\ **Replies:** 1\ **Last updated:** [July 24, 2025, 11:00pm UTC](https://devforum.zoom.us/t/phone-call-log-data-api/135636 "2025-07-24T23:00:25Z")
Hi there, I am trying to create a custom report using Zooms API. I am trying to isolate the users number of calls answered from their call logs. The problem I run into is that since our inbound calls are picked up by the… --- ## [Phone Transcription Download 403 - does not exist](https://devforum.zoom.us/t/phone-transcription-download-403-does-not-exist/135316)
**Author:** [@RobMcC](https://devforum.zoom.us/u/RobMcC)\ **Replies:** 3\ **Last updated:** [July 21, 2025, 3:24pm UTC](https://devforum.zoom.us/t/phone-transcription-download-403-does-not-exist/135316 "2025-07-21T15:24:05Z")
\##api Documentation### https://developers.zoom.us/docs/api/phone/#tag/recordings/get/phone/recording\_transcript/download/{recordingId} Description I have a Make scenario that retrieves the recording ID in one HTTP pos… --- ## [Why am I unable to enable webhook events in my Zoom connected app, even though I have all required scopes and can successfully use the API with my client credentials?](https://devforum.zoom.us/t/why-am-i-unable-to-enable-webhook-events-in-my-zoom-connected-app-even-though-i-have-all-required-scopes-and-can-successfully-use-the-api-with-my-client-credentials/135415)
**Author:** [@Kavitha](https://devforum.zoom.us/u/Kavitha)\ **Replies:** 1\ **Last updated:** [July 18, 2025, 3:44pm UTC](https://devforum.zoom.us/t/why-am-i-unable-to-enable-webhook-events-in-my-zoom-connected-app-even-though-i-have-all-required-scopes-and-can-successfully-use-the-api-with-my-client-credentials/135415 "2025-07-18T15:44:22Z")
--- ## [Connecting a Zoom webhook-only app to Zapier's webhook trigger](https://devforum.zoom.us/t/connecting-a-zoom-webhook-only-app-to-zapiers-webhook-trigger/134976)
**Author:** [@Gabrielle](https://devforum.zoom.us/u/Gabrielle)\ **Replies:** 2\ **Last updated:** [July 10, 2025, 4:16pm UTC](https://devforum.zoom.us/t/connecting-a-zoom-webhook-only-app-to-zapiers-webhook-trigger/134976 "2025-07-10T16:16:13Z")
Hello everyone, I know that there is a plan to integrate Zoom Phone into Zapier within the next quarter or two, but I was wondering if there was a way to utilize Zoom webhook-only apps and the Zapier webhook trigger in … --- ## [Zoom Phone Smart Embed not working with error “Unable to sign in”](https://devforum.zoom.us/t/zoom-phone-smart-embed-not-working-with-error-unable-to-sign-in/134922)
**Author:** [@shinichi](https://devforum.zoom.us/u/shinichi)\ **Replies:** 1\ **Last updated:** [July 8, 2025, 6:05pm UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-not-working-with-error-unable-to-sign-in/134922 "2025-07-08T18:05:18Z")
Can I use Phone Smart Embed even if the administrator has a basic license? 管理者がベーシックライセンスの場合でも、Phone Smart Embedは利用できるでしょうか？ --- ## [Recording not found by call\_path/id](https://devforum.zoom.us/t/recording-not-found-by-call-path-id/133696)
**Author:** [@laszlo.vereb](https://devforum.zoom.us/u/laszlo.vereb)\ **Replies:** 3\ **Last updated:** [July 7, 2025, 3:44pm UTC](https://devforum.zoom.us/t/recording-not-found-by-call-path-id/133696 "2025-07-07T15:44:42Z")
API Endpoint(s) and/or Zoom API Event(s) Account Call History Get Call Path Get Phone Recordings By Call Id Or Call Log Id Description The getCallPath request returned a response containing a recording\_id { "id": … --- ## [GET /phone/users not returning all results when paginating - inconsistent results](https://devforum.zoom.us/t/get-phone-users-not-returning-all-results-when-paginating-inconsistent-results/132958)
**Author:** [@NathanWks](https://devforum.zoom.us/u/NathanWks)\ **Replies:** 1\ **Last updated:** [July 2, 2025, 7:55pm UTC](https://devforum.zoom.us/t/get-phone-users-not-returning-all-results-when-paginating-inconsistent-results/132958 "2025-07-02T19:55:59Z")
I am calling /phone/users?page\_size=100 and paginating with nextPageToken, but when doing so not all results are returned. The endpoint tells that there are "total\_records": 492, however the actual items list only retur… --- ## [Differentiate between outbound call received by end users vs voicemail](https://devforum.zoom.us/t/differentiate-between-outbound-call-received-by-end-users-vs-voicemail/134387)
**Author:** [@Sudhir2](https://devforum.zoom.us/u/Sudhir2)\ **Replies:** 1\ **Last updated:** [July 2, 2025, 7:50pm UTC](https://devforum.zoom.us/t/differentiate-between-outbound-call-received-by-end-users-vs-voicemail/134387 "2025-07-02T19:50:09Z")
Is there a way we can differentiate between outbound calls received by end users vs voicemail from API or webhook? Or is there any alternative way to achieve this? Is there any api that can give us the transcript of the… --- ## [Zoom Phone Metrics API – Error Code 2031](https://devforum.zoom.us/t/zoom-phone-metrics-api-error-code-2031/134437)
**Author:** [@Blake1](https://devforum.zoom.us/u/Blake1)\ **Replies:** 3\ **Last updated:** [June 27, 2025, 5:40pm UTC](https://devforum.zoom.us/t/zoom-phone-metrics-api-error-code-2031/134437 "2025-06-27T17:40:03Z")
Description When running the following API request: GET … /v2/phone/metrics/call\_logs/{callLogID} I am consistently getting a 403 response with the following error: {“code”:2031,“message”:“Zoom Phone has not been ena… --- ## [The assignee ID returned by /phone/numbers and /number\_management/ is not equal (use depend of assignee type)](https://devforum.zoom.us/t/the-assignee-id-returned-by-phone-numbers-and-number-management-is-not-equal-use-depend-of-assignee-type/132396)
**Author:** [@maxime.peccoux](https://devforum.zoom.us/u/maxime.peccoux)\ **Replies:** 8\ **Last updated:** [June 16, 2025, 2:47pm UTC](https://devforum.zoom.us/t/the-assignee-id-returned-by-phone-numbers-and-number-management-is-not-equal-use-depend-of-assignee-type/132396 "2025-06-16T14:47:55Z")
Hello, With the introduction of global number management, we 've seen an issue with assignee id returned by the /phone/numbers/ and the new one /number\_management/ If the assignee is a “commonArea”, we’ve to use the as… --- ## [Any problem with Zoom Phone SDK for Android? Sample app not working](https://devforum.zoom.us/t/any-problem-with-zoom-phone-sdk-for-android-sample-app-not-working/133016)
**Author:** [@resf](https://devforum.zoom.us/u/resf)\ **Replies:** 5\ **Last updated:** [May 27, 2025, 10:28pm UTC](https://devforum.zoom.us/t/any-problem-with-zoom-phone-sdk-for-android-sample-app-not-working/133016 "2025-05-27T22:28:43Z")
Hi, I need to know if Zoom Phone SDK is working . I installed the sample app in many android device with Android 9 , 14, 15. The problem is in “Log in”, where the field to enter the OTP code is not displayed. Thanks f… --- ## [Zoom Phone details for specefic team](https://devforum.zoom.us/t/zoom-phone-details-for-specefic-team/133069)
**Author:** [@Sajith\_Kumar\_K\_P](https://devforum.zoom.us/u/Sajith_Kumar_K_P)\ **Replies:** 4\ **Last updated:** [May 26, 2025, 1:45am UTC](https://devforum.zoom.us/t/zoom-phone-details-for-specefic-team/133069 "2025-05-26T01:45:27Z")
Hi Team, I’m trying to explore how we can retrieve Zoom Phone details, including transcripts, recordings, etc., for specific groups of people, such as Sales, for an integration that I’m working on to generate a detailed… --- ## [Is there any possible timeline for a Zoom Phone - Send SMS API Endpoint](https://devforum.zoom.us/t/is-there-any-possible-timeline-for-a-zoom-phone-send-sms-api-endpoint/106386)
**Author:** [@RBPatGymLaunch](https://devforum.zoom.us/u/RBPatGymLaunch)\ **Replies:** 6\ **Last updated:** [May 24, 2025, 12:36am UTC](https://devforum.zoom.us/t/is-there-any-possible-timeline-for-a-zoom-phone-send-sms-api-endpoint/106386 "2025-05-24T00:36:24Z")
Hey, I was curious if there is any possible timeline related to a Send SMS scope for the Zoom Phone API. From what I see in another closed out thread, it looks like SMS was “on the roadmap” around a year ago. Link to ot… --- ## [API Endpoint to update Receive call status for call Queues](https://devforum.zoom.us/t/api-endpoint-to-update-receive-call-status-for-call-queues/102943)
**Author:** [@alex.chen](https://devforum.zoom.us/u/alex.chen)\ **Replies:** 5\ **Last updated:** [May 13, 2025, 1:46pm UTC](https://devforum.zoom.us/t/api-endpoint-to-update-receive-call-status-for-call-queues/102943 "2025-05-13T13:46:11Z")
Hi, I want to see if there is a way to update receive call status for call queues, I know that feature request has been put in but that was about a year and a half ago. I want to know if it is implemented yet if not are… --- ## [Add inbound call rules to handle SPAM](https://devforum.zoom.us/t/add-inbound-call-rules-to-handle-spam/132232)
**Author:** [@webjive](https://devforum.zoom.us/u/webjive)\ **Replies:** 1\ **Last updated:** [May 12, 2025, 6:28pm UTC](https://devforum.zoom.us/t/add-inbound-call-rules-to-handle-spam/132232 "2025-05-12T18:28:39Z")
We get dozens of SPAM calls a week and one way we could mitigate these is to have an ability to setup an inbound call rule to either forward these to another line, voicemail, etc. The way I could see it working is you al… --- ## [How to make HD calls on Zoom?](https://devforum.zoom.us/t/how-to-make-hd-calls-on-zoom/132086)
**Author:** [@Itx](https://devforum.zoom.us/u/Itx)\ **Replies:** 1\ **Last updated:** [April 29, 2025, 12:47pm UTC](https://devforum.zoom.us/t/how-to-make-hd-calls-on-zoom/132086 "2025-04-29T12:47:13Z")
“How can I enable and optimize HD video settings on Zoom to ensure high-quality video calls, and are there specific device requirements, Zoom plan limitations, or settings I need to adjust to achieve the best possible HD… --- ## [Use Zoom Phone API to Forward all calls to external PSTN number](https://devforum.zoom.us/t/use-zoom-phone-api-to-forward-all-calls-to-external-pstn-number/76867)
**Author:** [@lance.walsh](https://devforum.zoom.us/u/lance.walsh)\ **Replies:** 3\ **Last updated:** [April 28, 2025, 5:48pm UTC](https://devforum.zoom.us/t/use-zoom-phone-api-to-forward-all-calls-to-external-pstn-number/76867 "2025-04-28T17:48:41Z")
Reference API: Zoom Phone API Description I would like to use the Zoom phone API to forward all calls for a user to an external PSTN phone number. The documentation isn’t completely clear on how to do this and I am lo… --- ## [Zoom Phone API - AI Summary](https://devforum.zoom.us/t/zoom-phone-api-ai-summary/116966)
**Author:** [@josh.marchant](https://devforum.zoom.us/u/josh.marchant)\ **Replies:** 1\ **Last updated:** [April 28, 2025, 6:38am UTC](https://devforum.zoom.us/t/zoom-phone-api-ai-summary/116966 "2025-04-28T06:38:10Z")
I am exploring Zoom Phone as an option for a telephone system for my company. I am hoping that I can utilize the API to integrate with our CRM system. Using the Zoom Phone API, is it possible to get the AI-generated sum… --- ## [Can we get Zoom Phone Call Summary through Zoom Phone API?](https://devforum.zoom.us/t/can-we-get-zoom-phone-call-summary-through-zoom-phone-api/111608)
**Author:** [@axel1](https://devforum.zoom.us/u/axel1)\ **Replies:** 8\ **Last updated:** [April 28, 2025, 6:58am UTC](https://devforum.zoom.us/t/can-we-get-zoom-phone-call-summary-through-zoom-phone-api/111608 "2025-04-28T06:58:15Z")
Description Can we get Zoom Phone Call Summary through Zoom Phone API? --- ## [Phone call\_logs and call\_history API compatibility](https://devforum.zoom.us/t/phone-call-logs-and-call-history-api-compatibility/115733)
**Author:** [@pete\_h](https://devforum.zoom.us/u/pete_h)\ **Replies:** 6\ **Last updated:** [April 24, 2025, 2:34pm UTC](https://devforum.zoom.us/t/phone-call-logs-and-call-history-api-compatibility/115733 "2025-04-24T14:34:50Z")
After learning about the deprecation of the call\_logs API and reading the post here: Zoom Phone call log deprecation I decided to proactively replace the call\_logs API references in my code with call\_history. The way t… --- ## [Zoom Phone API - retrieve call logs filtered by the "Call me on" event (1111)](https://devforum.zoom.us/t/zoom-phone-api-retrieve-call-logs-filtered-by-the-call-me-on-event-1111/130637)
**Author:** [@tamn](https://devforum.zoom.us/u/tamn)\ **Replies:** 9\ **Last updated:** [April 3, 2025, 9:21pm UTC](https://devforum.zoom.us/t/zoom-phone-api-retrieve-call-logs-filtered-by-the-call-me-on-event-1111/130637 "2025-04-03T21:21:02Z")
Context Our company is using the Zoom Phone in Salesforce for Lightning integration. Our employees uses the “Call Me On” feature when their internet speed is slow. Currently, this is not supported in the integration wi… --- ## [Zoom Phone API - not created an Auto Receptionist IVR via 'add an auto receptionist' API](https://devforum.zoom.us/t/zoom-phone-api-not-created-an-auto-receptionist-ivr-via-add-an-auto-receptionist-api/130073)
**Author:** [@tonishi](https://devforum.zoom.us/u/tonishi)\ **Replies:** 4\ **Last updated:** [April 2, 2025, 7:26pm UTC](https://devforum.zoom.us/t/zoom-phone-api-not-created-an-auto-receptionist-ivr-via-add-an-auto-receptionist-api/130073 "2025-04-02T19:26:56Z")
API Endpoint(s) and/or Zoom API Event(s) POST /phone/auto\_receptionists Description When adding an auto receptionist via this API, the related IVR resources are not automatically created. On the other hand, when crea… --- ## [We are looking for documentation on how to use the SDK option for Zoom Phone Smart Embed](https://devforum.zoom.us/t/we-are-looking-for-documentation-on-how-to-use-the-sdk-option-for-zoom-phone-smart-embed/130677)
**Author:** [@spencerc](https://devforum.zoom.us/u/spencerc)\ **Replies:** 5\ **Last updated:** [April 2, 2025, 1:13pm UTC](https://devforum.zoom.us/t/we-are-looking-for-documentation-on-how-to-use-the-sdk-option-for-zoom-phone-smart-embed/130677 "2025-04-02T13:13:54Z")
Hi, we are looking for documentation on how to use the zoom phone smart embed sdk in a website. We do not want to use the iframe option because my boss does not want us using iframes in general and also because I found … --- ## [Zoom Phone call\_history endpoint scopes](https://devforum.zoom.us/t/zoom-phone-call-history-endpoint-scopes/106455)
**Author:** [@n8bdayton](https://devforum.zoom.us/u/n8bdayton)\ **Replies:** 9\ **Last updated:** [April 1, 2025, 8:24pm UTC](https://devforum.zoom.us/t/zoom-phone-call-history-endpoint-scopes/106455 "2025-04-01T20:24:35Z")
I’m trying to get Zoom Phone call history using this endpoint: I have an app with these scopes: phone:read:list\_call\_logs:admin phone:read:call\_log:admin phone:read:call:admin When I try to make an api call I get th… --- ## [Zoom Phone Smart Embed Logs Out Automatically After Frequent Page Refreshes](https://devforum.zoom.us/t/zoom-phone-smart-embed-logs-out-automatically-after-frequent-page-refreshes/130301)
**Author:** [@abegail](https://devforum.zoom.us/u/abegail)\ **Replies:** 3\ **Last updated:** [March 27, 2025, 7:53pm UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-logs-out-automatically-after-frequent-page-refreshes/130301 "2025-03-27T19:53:49Z")
Hello, I am using Zoom Smart Embed, and I’ve encountered an issue where I am automatically logged out after refreshing the page multiple times within a short period (around 10 times). Can you please explain why this ha… --- ## [Zoom Phone API - About phone site level attribute](https://devforum.zoom.us/t/zoom-phone-api-about-phone-site-level-attribute/130429)
**Author:** [@tonishi](https://devforum.zoom.us/u/tonishi)\ **Replies:** 0\ **Last updated:** [March 24, 2025, 3:15pm UTC](https://devforum.zoom.us/t/zoom-phone-api-about-phone-site-level-attribute/130429 "2025-03-24T15:15:09Z")
API Endpoint(s) and/or Zoom API Event(s) GET /phone/sites/{siteId} Description When retrieving the Phone site via API, the response includes an attribute called level which is not specified in the documentation. If… [Previous page](https://devforum.zoom.us/c/phone/47.md?page=2) [Next page](https://devforum.zoom.us/c/phone/47.md?page=4)