# Phone **URL:** https://devforum.zoom.us/c/phone/47.md?page=4 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 5 --- ## [Zoom Phone API - Unable to Change Auto-Receptionist Phone Site](https://devforum.zoom.us/t/zoom-phone-api-unable-to-change-auto-receptionist-phone-site/130415)
**Author:** [@tonishi](https://devforum.zoom.us/u/tonishi)\ **Replies:** 0\ **Last updated:** [March 24, 2025, 12:05pm UTC](https://devforum.zoom.us/t/zoom-phone-api-unable-to-change-auto-receptionist-phone-site/130415 "2025-03-24T12:05:02Z")
Format Your New Topic as Follows: API Endpoint(s) and/or Zoom API Event(s) PATCH /phone/auto\_receptionists/{autoReceptionistId} Description In the Zoom management interface (UI), it is possible to change the phone s… --- ## [Configuration for Zoom Phone integration](https://devforum.zoom.us/t/configuration-for-zoom-phone-integration/126167)
**Author:** [@Denys1](https://devforum.zoom.us/u/Denys1)\ **Replies:** 1\ **Last updated:** [March 18, 2025, 11:41pm UTC](https://devforum.zoom.us/t/configuration-for-zoom-phone-integration/126167 "2025-03-18T23:41:27Z")
Hi, people :wave: We want to integrate our CRM app with Zoom Phone so that calls/recordings made via Zoom Phone are synced into the app. As far as I understand, we need to create a Zoom Application (with OAuth) which c… --- ## [Zoom Phone SDK - onPhoneContext not working properly](https://devforum.zoom.us/t/zoom-phone-sdk-onphonecontext-not-working-properly/129710)
**Author:** [@josh.marchant](https://devforum.zoom.us/u/josh.marchant)\ **Replies:** 2\ **Last updated:** [March 18, 2025, 3:45pm UTC](https://devforum.zoom.us/t/zoom-phone-sdk-onphonecontext-not-working-properly/129710 "2025-03-18T15:45:54Z")
I am currently developing an app for Zoom Phone. The app would basically get contextual information about a caller from a CRM system. The phone SDK includes an event called ‘onPhoneContext’ which is meant to trigger eve… --- ## [Zoom Phone API Failed with status code 403 and body {"code": 403, "message": "You do not have permission."}](https://devforum.zoom.us/t/zoom-phone-api-failed-with-status-code-403-and-body-code-403-message-you-do-not-have-permission/129823)
**Author:** [@Selvaraj](https://devforum.zoom.us/u/Selvaraj)\ **Replies:** 1\ **Last updated:** [March 13, 2025, 10:28pm UTC](https://devforum.zoom.us/t/zoom-phone-api-failed-with-status-code-403-and-body-code-403-message-you-do-not-have-permission/129823 "2025-03-13T22:28:26Z")
Description Trying to get phone and QoS metrics using the Zoom Phone API’s(phone/metrics/call\_logs/{call\_id} and phone/metrics/call\_logs/{call\_id}/qos) but getting a permission error in response. Error Failed with s… --- ## [What is included in Premium Developer Support?: Webhook Events Inquiry](https://devforum.zoom.us/t/what-is-included-in-premium-developer-support-webhook-events-inquiry/129680)
**Author:** [@taisuke.kobayashi](https://devforum.zoom.us/u/taisuke.kobayashi)\ **Replies:** 1\ **Last updated:** [March 13, 2025, 12:25am UTC](https://devforum.zoom.us/t/what-is-included-in-premium-developer-support-webhook-events-inquiry/129680 "2025-03-13T00:25:28Z")
Issue: We are experiencing difficulties in receiving the phone.callee\_ringing webhook event on both iPhone and Android devices when the Zoom client is in the background. This issue is described in this thread: Not Recei… --- ## [How to Stamp Zoom Call Details on a Custom Object & Send to External API?](https://devforum.zoom.us/t/how-to-stamp-zoom-call-details-on-a-custom-object-send-to-external-api/129413)
**Author:** [@Likhitha](https://devforum.zoom.us/u/Likhitha)\ **Replies:** 0\ **Last updated:** [March 7, 2025, 3:37pm UTC](https://devforum.zoom.us/t/how-to-stamp-zoom-call-details-on-a-custom-object-send-to-external-api/129413 "2025-03-07T15:37:26Z")
We’re using the Zoom for Salesforce Lightning Managed Package, but it doesn’t create any related fields on the Task/Activity object. This makes it difficult to directly access call details (start time, end time, recordin… --- ## [Help with getting phone call context](https://devforum.zoom.us/t/help-with-getting-phone-call-context/129069)
**Author:** [@josh.marchant](https://devforum.zoom.us/u/josh.marchant)\ **Replies:** 7\ **Last updated:** [March 7, 2025, 3:13pm UTC](https://devforum.zoom.us/t/help-with-getting-phone-call-context/129069 "2025-03-07T15:13:01Z")
I’m trying to build an app that can be used to retrieve contact details for callers from our CRM system and display them within the Zoom app. So far I’ve got an app which uses the SDK getPhoneContext API to get the call… --- ## [Zoom desk phone call control not working](https://devforum.zoom.us/t/zoom-desk-phone-call-control-not-working/128642)
**Author:** [@Blaz](https://devforum.zoom.us/u/Blaz)\ **Replies:** 1\ **Last updated:** [February 28, 2025, 9:39pm UTC](https://devforum.zoom.us/t/zoom-desk-phone-call-control-not-working/128642 "2025-02-28T21:39:03Z")
we use integration of zoom app with desktop phones, when using call control sends the message waiting for confirmation and after a while sends the message could not connect. this happe wih all users. Any1 have some com… --- ## [Salesforce連携のsubject項目変更について](https://devforum.zoom.us/t/salesforce-subject/128756)
**Author:** [@user24](https://devforum.zoom.us/u/user24)\ **Replies:** 0\ **Last updated:** [February 27, 2025, 4:42pm UTC](https://devforum.zoom.us/t/salesforce-subject/128756 "2025-02-27T16:42:53Z")
Salesforceと連携をさせて問題なく使用ができているが、historyの「subject」を選択式に変更したいと思っている。 変更か可能なのか？方法を教えていただきたい。 --- ## [License Requirements and Trial Options for Integrating Zoom Phone with our CRM](https://devforum.zoom.us/t/license-requirements-and-trial-options-for-integrating-zoom-phone-with-our-crm/128722)
**Author:** [@Vinkal](https://devforum.zoom.us/u/Vinkal)\ **Replies:** 0\ **Last updated:** [February 27, 2025, 8:44am UTC](https://devforum.zoom.us/t/license-requirements-and-trial-options-for-integrating-zoom-phone-with-our-crm/128722 "2025-02-27T08:44:03Z")
Hello Zoom Team, I am working on integrating Zoom with our CRM to enable direct phone calling from within the our environment. I have a few questions regarding this integration: License Requirements: Could you confirm… --- ## [Zoom Phone Template for Yealink softkeys](https://devforum.zoom.us/t/zoom-phone-template-for-yealink-softkeys/68760)
**Author:** [@tzboyan](https://devforum.zoom.us/u/tzboyan)\ **Replies:** 1\ **Last updated:** [February 21, 2025, 8:57pm UTC](https://devforum.zoom.us/t/zoom-phone-template-for-yealink-softkeys/68760 "2025-02-21T20:57:29Z")
I’m looking for some help with the format of the Zoom Phone templates. Specifically I’m trying to build a template to change the active call/talking SoftKeys on a YeaLink T54W. I have the template from Yealink which re… --- ## [Read Call Queue Recording policy configuration using API REST](https://devforum.zoom.us/t/read-call-queue-recording-policy-configuration-using-api-rest/82859)
**Author:** [@jmartorell](https://devforum.zoom.us/u/jmartorell)\ **Replies:** 2\ **Last updated:** [February 14, 2025, 6:54pm UTC](https://devforum.zoom.us/t/read-call-queue-recording-policy-configuration-using-api-rest/82859 "2025-02-14T18:54:49Z")
Description: I am trying to read the Policy configuration from a call queue, interested mainly in knowing if the call queue has auto call recording enabled or not. I hace checked Zoom Phone API Rest Reference, and ther… --- ## [Zoom Phone API Has Not Been Enabled for This Account Although It Is](https://devforum.zoom.us/t/zoom-phone-api-has-not-been-enabled-for-this-account-although-it-is/126191)
**Author:** [@LuckyGuy1234](https://devforum.zoom.us/u/LuckyGuy1234)\ **Replies:** 1\ **Last updated:** [February 13, 2025, 6:03pm UTC](https://devforum.zoom.us/t/zoom-phone-api-has-not-been-enabled-for-this-account-although-it-is/126191 "2025-02-13T18:03:55Z")
I confirmed with Zoom Support that Zoom Phone is enabled for our company. I created an app in the marketplace with the following scopes to read our phone logs: phone:read:admin phone\_call\_log:read:admin phone:read:lis… --- ## [How to Retrieve Call Queue Phone Numbers Using Phone Smart Embed](https://devforum.zoom.us/t/how-to-retrieve-call-queue-phone-numbers-using-phone-smart-embed/125597)
**Author:** [@y-narishige](https://devforum.zoom.us/u/y-narishige)\ **Replies:** 0\ **Last updated:** [January 30, 2025, 1:56pm UTC](https://devforum.zoom.us/t/how-to-retrieve-call-queue-phone-numbers-using-phone-smart-embed/125597 "2025-01-30T13:56:36Z")
I am trying to build a CTI system using Zoom Phone Smart Embed. When an end user receives an incoming call, is it possible to retrieve the phone number set in the call queue on the SDK side? thanks. --- ## [Zoom phone call](https://devforum.zoom.us/t/zoom-phone-call/110625)
**Author:** [@abhishek1](https://devforum.zoom.us/u/abhishek1)\ **Replies:** 3\ **Last updated:** [January 28, 2025, 5:54pm UTC](https://devforum.zoom.us/t/zoom-phone-call/110625 "2025-01-28T17:54:12Z")
is there any zoom api to make a call? --- ## [Sidebar or Pop-up during Phone Calls](https://devforum.zoom.us/t/sidebar-or-pop-up-during-phone-calls/125447)
**Author:** [@josh.marchant](https://devforum.zoom.us/u/josh.marchant)\ **Replies:** 2\ **Last updated:** [January 28, 2025, 5:09pm UTC](https://devforum.zoom.us/t/sidebar-or-pop-up-during-phone-calls/125447 "2025-01-28T17:09:44Z")
I am new to Zoom app development so am looking for guidance on what is possible. I want to develop an app which can query a CRM system to find customer details related to the current caller/callee number, and then displ… --- ## [APi to retrieve Zoom Phone International Calling PBX Rates](https://devforum.zoom.us/t/api-to-retrieve-zoom-phone-international-calling-pbx-rates/125048)
**Author:** [@paulh](https://devforum.zoom.us/u/paulh)\ **Replies:** 3\ **Last updated:** [January 23, 2025, 11:53pm UTC](https://devforum.zoom.us/t/api-to-retrieve-zoom-phone-international-calling-pbx-rates/125048 "2025-01-23T23:53:22Z")
Is there an API call I can make that will respond with the Country Codes and PBX Rates. Essentially the same as you see on this page Paul --- ## [Zoom Phone API phone.voicemail\_received suddenly don't contain call\_id](https://devforum.zoom.us/t/zoom-phone-api-phone-voicemail-received-suddenly-dont-contain-call-id/124655)
**Author:** [@tomo-audrey](https://devforum.zoom.us/u/tomo-audrey)\ **Replies:** 4\ **Last updated:** [January 17, 2025, 10:30pm UTC](https://devforum.zoom.us/t/zoom-phone-api-phone-voicemail-received-suddenly-dont-contain-call-id/124655 "2025-01-17T22:30:50Z")
API Endpoint(s) and/or Zoom API Event(s) Zoom Phone phone.voicemail\_received webhook response Description As of today it looks like you have stopped sending call\_id with the phone.voicemail\_received events even though… --- ## [Audio streaming from Zoom Phone to 3rd party app in real time](https://devforum.zoom.us/t/audio-streaming-from-zoom-phone-to-3rd-party-app-in-real-time/124558)
**Author:** [@mark9](https://devforum.zoom.us/u/mark9)\ **Replies:** 0\ **Last updated:** [January 14, 2025, 6:18pm UTC](https://devforum.zoom.us/t/audio-streaming-from-zoom-phone-to-3rd-party-app-in-real-time/124558 "2025-01-14T18:18:00Z")
I’m seeking a method for a third party AI application to listen to / receive the live audio stream from Zoom Phone in real time. Often referred to as media/audio forking, I’m seeking the same type of integration that is … --- ## [Created Webhook-Only app, does not show up in account apps](https://devforum.zoom.us/t/created-webhook-only-app-does-not-show-up-in-account-apps/122077)
**Author:** [@pgtaboada](https://devforum.zoom.us/u/pgtaboada)\ **Replies:** 0\ **Last updated:** [December 6, 2024, 9:41pm UTC](https://devforum.zoom.us/t/created-webhook-only-app-does-not-show-up-in-account-apps/122077 "2024-12-06T21:41:29Z")
API Endpoint(s) and/or Zoom API Event(s) since I am not sure which event I need, I currently subscribed to those two: phone.callee\_ringing​ phone.caller\_ringing Description It is my first “webhook only” app. Zoom st… --- ## [How can I create a deeplink to auto lunch a phone call?](https://devforum.zoom.us/t/how-can-i-create-a-deeplink-to-auto-lunch-a-phone-call/121937)
**Author:** [@binay.kushwaha](https://devforum.zoom.us/u/binay.kushwaha)\ **Replies:** 0\ **Last updated:** [December 4, 2024, 5:31pm UTC](https://devforum.zoom.us/t/how-can-i-create-a-deeplink-to-auto-lunch-a-phone-call/121937 "2024-12-04T17:31:24Z")
I am working on a feature where the user will click the phone deep link and it will launch a Zoom application with the phone tab open and the call is initiated. I am using .NET Core for development. --- ## [Webhook Callee Missed, doesnt including call queues](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150)
**Author:** [@kencds](https://devforum.zoom.us/u/kencds)\ **Replies:** 10\ **Last updated:** [December 2, 2024, 10:10pm UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150 "2024-12-02T22:10:35Z")
Hello Team. I’m building an webhook app that can notify me real time account wise every missed call : including users, auto attendance and call queue I built a test app with event phone.callee\_missed. The problem is I … --- ## [Call direction discrepancy between call log and recording endpoints](https://devforum.zoom.us/t/call-direction-discrepancy-between-call-log-and-recording-endpoints/110495)
**Author:** [@dlzoomdev](https://devforum.zoom.us/u/dlzoomdev)\ **Replies:** 10\ **Last updated:** [November 25, 2024, 5:28pm UTC](https://devforum.zoom.us/t/call-direction-discrepancy-between-call-log-and-recording-endpoints/110495 "2024-11-25T17:28:40Z")
We use zoom’s phone API to retrieve recordings and call logs. We noticed that the direction in the recording response differs from the response for the pertaining call log for the same call log id. Why is this? We should… --- ## [How to get correlation ID for all recordings related to a call?](https://devforum.zoom.us/t/how-to-get-correlation-id-for-all-recordings-related-to-a-call/121469)
**Author:** [@yakovlev](https://devforum.zoom.us/u/yakovlev)\ **Replies:** 0\ **Last updated:** [November 25, 2024, 11:13am UTC](https://devforum.zoom.us/t/how-to-get-correlation-id-for-all-recordings-related-to-a-call/121469 "2024-11-25T11:13:37Z")
API Endpoints /phone/recordings Description I need to store Zoom Phone recording information in a database and create a correlation ID used to select all recordings associated with a particular call. What field in th… --- ## [Zoom Phone for Bullhorn](https://devforum.zoom.us/t/zoom-phone-for-bullhorn/121362)
**Author:** [@ddiaz](https://devforum.zoom.us/u/ddiaz)\ **Replies:** 0\ **Last updated:** [November 22, 2024, 2:21pm UTC](https://devforum.zoom.us/t/zoom-phone-for-bullhorn/121362 "2024-11-22T14:21:15Z")
The Zoom Phone for Bullhorn Chrome extension is synced with Bullhorn ATS/CRM, and it only records phone calls (Incoming/Outgoing calls) as action notes on the Bullhorn record (Candidate/Contact/Lead). It does not track … --- ## [Call logs Integration with Salesforce](https://devforum.zoom.us/t/call-logs-integration-with-salesforce/121258)
**Author:** [@t-kondo](https://devforum.zoom.us/u/t-kondo)\ **Replies:** 0\ **Last updated:** [November 21, 2024, 6:37am UTC](https://devforum.zoom.us/t/call-logs-integration-with-salesforce/121258 "2024-11-21T06:37:55Z")
We have started using Zoom Phone in November 2024 in integration with Salesforce. We use the softphone on Salesforce to make and receive calls, and work by referring to the descriptions and recorded data links in the Zo… --- ## [Missing information in API “/phone/call\_history”](https://devforum.zoom.us/t/missing-information-in-api-phone-call-history/118953)
**Author:** [@francisco.cercado](https://devforum.zoom.us/u/francisco.cercado)\ **Replies:** 2\ **Last updated:** [November 19, 2024, 9:02pm UTC](https://devforum.zoom.us/t/missing-information-in-api-phone-call-history/118953 "2024-11-19T21:02:36Z")
API Endpoint(s) phone/call\_history Description Hi, I have started migrating “/phone/call\_logs” to “/phone/call\_history” but I have detected that the structure has significant changes (at least with some fields that I … --- ## [Request for Embedding Metadata in Zoom Phone Calls for Post-Call Retrieval via API](https://devforum.zoom.us/t/request-for-embedding-metadata-in-zoom-phone-calls-for-post-call-retrieval-via-api/119367)
**Author:** [@dillon](https://devforum.zoom.us/u/dillon)\ **Replies:** 2\ **Last updated:** [November 19, 2024, 8:56pm UTC](https://devforum.zoom.us/t/request-for-embedding-metadata-in-zoom-phone-calls-for-post-call-retrieval-via-api/119367 "2024-11-19T20:56:09Z")
I’m currently working on an integration with Zoom Phone, and I have a specific use case that involves linking phone calls with an external system by embedding a unique identifier in each call. I want to know if there’s a… --- ## [Getting Started With Zoom Phone Development](https://devforum.zoom.us/t/getting-started-with-zoom-phone-development/120405)
**Author:** [@rifa](https://devforum.zoom.us/u/rifa)\ **Replies:** 2\ **Last updated:** [November 19, 2024, 6:30pm UTC](https://devforum.zoom.us/t/getting-started-with-zoom-phone-development/120405 "2024-11-19T18:30:00Z")
We develop a product that integrates with a CRM product with telephony providers. We integrate with some competitors and want to expand our offering to the Zoom Phone offering. What is the path for developing with Zoom P… --- ## [Zoom phone api to add a user to zoom phone?](https://devforum.zoom.us/t/zoom-phone-api-to-add-a-user-to-zoom-phone/120616)
**Author:** [@jackson](https://devforum.zoom.us/u/jackson)\ **Replies:** 1\ **Last updated:** [November 19, 2024, 6:27pm UTC](https://devforum.zoom.us/t/zoom-phone-api-to-add-a-user-to-zoom-phone/120616 "2024-11-19T18:27:14Z")
Hi, I am currently using Okta workflows and created a workflow that will use Zoom phone API POST Batch add users. However, my workflow only adds one user at a time and it runs into rate limits if I have more than 3 use… [Previous page](https://devforum.zoom.us/c/phone/47.md?page=3) [Next page](https://devforum.zoom.us/c/phone/47.md?page=5)