# Phone **URL:** https://devforum.zoom.us/c/phone/47.md?page=6 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 7 --- ## [Call Log not found](https://devforum.zoom.us/t/call-log-not-found/98594)
**Author:** [@jose](https://devforum.zoom.us/u/jose)\ **Replies:** 12\ **Last updated:** [June 26, 2024, 9:12pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594 "2024-06-26T21:12:38Z")
Hi, I am using the call-id (not the log id) to download the call log once I receive any of the call log completed events. Sometimes, after receiving the event and using the call log API to request the call log details, … --- ## [Audiofiles and Greeting Messages in AssetLibrary](https://devforum.zoom.us/t/audiofiles-and-greeting-messages-in-assetlibrary/110840)
**Author:** [@dennis.raulien](https://devforum.zoom.us/u/dennis.raulien)\ **Replies:** 4\ **Last updated:** [June 25, 2024, 12:17pm UTC](https://devforum.zoom.us/t/audiofiles-and-greeting-messages-in-assetlibrary/110840 "2024-06-25T12:17:45Z")
How can I address Audio Files and greeting messages I already have uploaded in my Asset library in the Zoom Phone System via API? It Look like the APIs documented under Zoom Phone API are only for personal messages and … --- ## [Soft Delete phone users (move to trash)](https://devforum.zoom.us/t/soft-delete-phone-users-move-to-trash/110061)
**Author:** [@wayne.gillan](https://devforum.zoom.us/u/wayne.gillan)\ **Replies:** 1\ **Last updated:** [June 24, 2024, 10:16pm UTC](https://devforum.zoom.us/t/soft-delete-phone-users-move-to-trash/110061 "2024-06-24T22:16:36Z")
Is there an API to soft delete phone users, i.e. move them to trash? I know we can set feature: {zoom\_phone:false} under the main User API, but this performs a hard delete. --- ## [{ "code": 2031, "message": "Zoom Phone has not been enabled for this account." }](https://devforum.zoom.us/t/code-2031-message-zoom-phone-has-not-been-enabled-for-this-account/110646)
**Author:** [@rafael.esparcea](https://devforum.zoom.us/u/rafael.esparcea)\ **Replies:** 1\ **Last updated:** [June 24, 2024, 10:16pm UTC](https://devforum.zoom.us/t/code-2031-message-zoom-phone-has-not-been-enabled-for-this-account/110646 "2024-06-24T22:16:05Z")
Buen día, Estoy obteniendo el siguiente error por postman: { “code”: 2031, “message”: “Zoom Phone has not been enabled for this account.” }. Luego de enviar esta petición: Get account’s call history Para obte… --- ## [Zoom One: phone user calling plan stays with Zoom Phone Basic package (disable/re-enable zoom\_phone feature)](https://devforum.zoom.us/t/zoom-one-phone-user-calling-plan-stays-with-zoom-phone-basic-package-disable-re-enable-zoom-phone-feature/110752)
**Author:** [@maxime.peccoux](https://devforum.zoom.us/u/maxime.peccoux)\ **Replies:** 4\ **Last updated:** [June 24, 2024, 9:51pm UTC](https://devforum.zoom.us/t/zoom-one-phone-user-calling-plan-stays-with-zoom-phone-basic-package-disable-re-enable-zoom-phone-feature/110752 "2024-06-24T21:51:41Z")
Description We have “Zoom One for Education Enterprise Plus” licences for all our users (for meeting…) but only a subset of them have a phone extension and a phone number. So we’re using the API to disable the feature … --- ## [Selecting Voicemail Greeting Holiday](https://devforum.zoom.us/t/selecting-voicemail-greeting-holiday/106471)
**Author:** [@jniehoff](https://devforum.zoom.us/u/jniehoff)\ **Replies:** 8\ **Last updated:** [June 24, 2024, 6:16pm UTC](https://devforum.zoom.us/t/selecting-voicemail-greeting-holiday/106471 "2024-06-24T18:16:51Z")
I cannot get the selected voicemail to populate when creating holidays. I have the holidays configured in a template, with audio selected. I can create and apply settings such as disabling greeting, but when it comes to … --- ## [Call Tracing via API](https://devforum.zoom.us/t/call-tracing-via-api/111822)
**Author:** [@Jeff.Young](https://devforum.zoom.us/u/Jeff.Young)\ **Replies:** 1\ **Last updated:** [June 13, 2024, 3:42am UTC](https://devforum.zoom.us/t/call-tracing-via-api/111822 "2024-06-13T03:42:19Z")
Looking to trace calls from the time it enters the ZP environment until it is answered or terminated. Example: Call placed to user1 → user1 doesn’t answer and call forwards to call queue → someone in call queue answers… --- ## [Unexpected hashing algorithm used in the recording checksum](https://devforum.zoom.us/t/unexpected-hashing-algorithm-used-in-the-recording-checksum/93265)
**Author:** [@franciscocastanheira](https://devforum.zoom.us/u/franciscocastanheira)\ **Replies:** 10\ **Last updated:** [June 6, 2024, 8:12pm UTC](https://devforum.zoom.us/t/unexpected-hashing-algorithm-used-in-the-recording-checksum/93265 "2024-06-06T20:12:44Z")
Hello Zoom Developer team! We have a script that uses the Zoom Phone API to download recorded calls. We do this in Python, through the download\_url parameter that we get in the “Get call recordings” response (Zoom Phon… --- ## [Getting Zoom Phone has not been enabled for this account calling endpoint](https://devforum.zoom.us/t/getting-zoom-phone-has-not-been-enabled-for-this-account-calling-endpoint/110968)
**Author:** [@taza](https://devforum.zoom.us/u/taza)\ **Replies:** 6\ **Last updated:** [June 4, 2024, 6:02am UTC](https://devforum.zoom.us/t/getting-zoom-phone-has-not-been-enabled-for-this-account-calling-endpoint/110968 "2024-06-04T06:02:56Z")
Hi, We are setting up a client to use our integration and we are successfully getting a token through OUATH2. When we try to hit this endpoint, we are getting the error “Zooom Phone has not been enabled”. v2/phone/use… --- ## [Zoom Phone Smart Embed won't sign in (401)](https://devforum.zoom.us/t/zoom-phone-smart-embed-wont-sign-in-401/104068)
**Author:** [@provega](https://devforum.zoom.us/u/provega)\ **Replies:** 2\ **Last updated:** [May 31, 2024, 7:35am UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-wont-sign-in-401/104068 "2024-05-31T07:35:45Z")
Zoom Phone Smart Embed App not signing in Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context. Description \*I have followed the instructions, approved the domain (local host file … --- ## [User create via API, Zoom One plan option](https://devforum.zoom.us/t/user-create-via-api-zoom-one-plan-option/106729)
**Author:** [@CWBerube](https://devforum.zoom.us/u/CWBerube)\ **Replies:** 3\ **Last updated:** [May 30, 2024, 6:15pm UTC](https://devforum.zoom.us/t/user-create-via-api-zoom-one-plan-option/106729 "2024-05-30T18:15:30Z")
I’m having trouble assigning a Zoom Phone plan to new users. We recently upgraded to Zoom One Enterprise Plus US/CA Unlimited but I’m not seeing a plan code for that sku. I’ve tried options 16, 134217728, and 33554432 a… --- ## [Creating a workflow by trigger which sends automated introduction message to all new clients](https://devforum.zoom.us/t/creating-a-workflow-by-trigger-which-sends-automated-introduction-message-to-all-new-clients/110665)
**Author:** [@melody13](https://devforum.zoom.us/u/melody13)\ **Replies:** 0\ **Last updated:** [May 25, 2024, 1:29am UTC](https://devforum.zoom.us/t/creating-a-workflow-by-trigger-which-sends-automated-introduction-message-to-all-new-clients/110665 "2024-05-25T01:29:21Z")
Hello, I am looking to either create a workflow or possibly an app which by trigger will send a automated sms “introductory package” of scripted text and screenshots in sequence to all new client’s. I’m new to the zoom … --- ## [Call History (Call Path) API Not Working - Call Log Does Not Exist](https://devforum.zoom.us/t/call-history-call-path-api-not-working-call-log-does-not-exist/108686)
**Author:** [@joeyharrington](https://devforum.zoom.us/u/joeyharrington)\ **Replies:** 5\ **Last updated:** [May 21, 2024, 7:15pm UTC](https://devforum.zoom.us/t/call-history-call-path-api-not-working-call-log-does-not-exist/108686 "2024-05-21T19:15:32Z")
Through call recording completed webhooks, I get data on call records, including call log ID. I want to get the call path using this: GET /phone/call\_history/{callLogId} I have tried with call ID or call log ID, call… --- ## [Add ability to fetch an extension by extension\_number or filter common search list request](https://devforum.zoom.us/t/add-ability-to-fetch-an-extension-by-extension-number-or-filter-common-search-list-request/109417)
**Author:** [@wattry.virginia.tech](https://devforum.zoom.us/u/wattry.virginia.tech)\ **Replies:** 0\ **Last updated:** [May 7, 2024, 10:19am UTC](https://devforum.zoom.us/t/add-ability-to-fetch-an-extension-by-extension-number-or-filter-common-search-list-request/109417 "2024-05-07T10:19:59Z")
Format Your New Topic as Follows: API Endpoint(s) and/or Zoom API Event(s) Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context. List common areas does not allow for providing a ke… --- ## [Granular Scope - issues with multiple Zoom Phone APIs](https://devforum.zoom.us/t/granular-scope-issues-with-multiple-zoom-phone-apis/107803)
**Author:** [@martin.sommer](https://devforum.zoom.us/u/martin.sommer)\ **Replies:** 3\ **Last updated:** [April 16, 2024, 9:40pm UTC](https://devforum.zoom.us/t/granular-scope-issues-with-multiple-zoom-phone-apis/107803 "2024-04-16T21:40:16Z")
We are trying to create a OAuth app (Legacy App). Steps: Go to App Marketplace. From “Develop” menu, select “Build Legacy App” Add scopes to the app in the scope section. All the below issues were not present in the … --- ## [API Update Holiday Hours](https://devforum.zoom.us/t/api-update-holiday-hours/104024)
**Author:** [@jniehoff](https://devforum.zoom.us/u/jniehoff)\ **Replies:** 1\ **Last updated:** [April 15, 2024, 7:45pm UTC](https://devforum.zoom.us/t/api-update-holiday-hours/104024 "2024-04-15T19:45:04Z")
API Endpoint(s) and/or Zoom API Event(s) PATCH /phone/extension/{extensionId}/call\_handling/settings/holiday\_hours Description So I am trying to mass update the holiday hours for call queues and auto receptionist. I h… --- ## [Zoom Phone --\>Salesforce Integration Call Field Mapping](https://devforum.zoom.us/t/zoom-phone-salesforce-integration-call-field-mapping/103325)
**Author:** [@gabe](https://devforum.zoom.us/u/gabe)\ **Replies:** 2\ **Last updated:** [April 15, 2024, 7:35pm UTC](https://devforum.zoom.us/t/zoom-phone-salesforce-integration-call-field-mapping/103325 "2024-04-15T19:35:52Z")
Hello, We have the Zoom Phone integration with Salesforce, and are creating tasks/activities for each phone call. This includes fields like: Call Type, Duration, Status, Zoom Call ID… However, we need a ‘Call URL’ to b… --- ## [Zoom phonesdk integration](https://devforum.zoom.us/t/zoom-phonesdk-integration/104048)
**Author:** [@vinithadevi](https://devforum.zoom.us/u/vinithadevi)\ **Replies:** 1\ **Last updated:** [April 15, 2024, 7:35pm UTC](https://devforum.zoom.us/t/zoom-phonesdk-integration/104048 "2024-04-15T19:35:14Z")
I have facing issue to integrate zoom phone sdk to my android app. I was followed the steps of creating app in zoom portal here → Create an OAuth app, after add the module in my app I cannot make a call in my app . It … --- ## [Call\_type : "International" is not recorded for Inbound international call](https://devforum.zoom.us/t/call-type-international-is-not-recorded-for-inbound-international-call/105629)
**Author:** [@martin.sommer](https://devforum.zoom.us/u/martin.sommer)\ **Replies:** 1\ **Last updated:** [April 15, 2024, 7:30pm UTC](https://devforum.zoom.us/t/call-type-international-is-not-recorded-for-inbound-international-call/105629 "2024-04-15T19:30:14Z")
Issue Description: The Call\_type : "International" is not being recorded for inbound international calls. Instead, the Call\_type is recorded as voip for incoming international calls for Zoom Phone. Expected Behavior: … --- ## [Call\_type : tollfree is not captured for zoom phone Toll-free number](https://devforum.zoom.us/t/call-type-tollfree-is-not-captured-for-zoom-phone-toll-free-number/105627)
**Author:** [@martin.sommer](https://devforum.zoom.us/u/martin.sommer)\ **Replies:** 1\ **Last updated:** [April 15, 2024, 7:29pm UTC](https://devforum.zoom.us/t/call-type-tollfree-is-not-captured-for-zoom-phone-toll-free-number/105627 "2024-04-15T19:29:46Z")
Issue Description: The Call\_type: tollfree is not being captured for Zoom Phone toll-free numbers. For a Zoom toll-free number, the call type in inbound and outbound calls for Zoom Phone users is not captured as toll-fr… --- ## [External number to toll free (Inbound) is not recorded in API response](https://devforum.zoom.us/t/external-number-to-toll-free-inbound-is-not-recorded-in-api-response/105628)
**Author:** [@martin.sommer](https://devforum.zoom.us/u/martin.sommer)\ **Replies:** 1\ **Last updated:** [April 15, 2024, 7:29pm UTC](https://devforum.zoom.us/t/external-number-to-toll-free-inbound-is-not-recorded-in-api-response/105628 "2024-04-15T19:29:00Z")
Issue Description: The external number to toll-free (inbound) calls is not recorded in the API response. When an external user makes a call to a toll-free number of Zoom Phone, it is not captured in the call logs respon… --- ## [Call Charges API -](https://devforum.zoom.us/t/call-charges-api/107552)
**Author:** [@pareshpatel](https://devforum.zoom.us/u/pareshpatel)\ **Replies:** 4\ **Last updated:** [April 15, 2024, 5:17pm UTC](https://devforum.zoom.us/t/call-charges-api/107552 "2024-04-15T17:17:14Z")
GET /phone/reports/call\_charges Zoom Sample Data from { "next\_page\_token": "BJLYC6PABbAHdjwSkGVQeeR6B1juwHqj3G2", "page\_size": 20, "total\_records": 10, "from": "2021-10-01", "to": "2021-10-12", "call\_charge… --- ## [Zp-make-call is not working](https://devforum.zoom.us/t/zp-make-call-is-not-working/105075)
**Author:** [@sue1](https://devforum.zoom.us/u/sue1)\ **Replies:** 12\ **Last updated:** [April 9, 2024, 5:40pm UTC](https://devforum.zoom.us/t/zp-make-call-is-not-working/105075 "2024-04-09T17:40:32Z")
API Endpoint(s) and/or Zoom API Event(s) Description I would like to click on a number, and instantly call the number that the user clicked. I used this tutorial to integrate the zoom phone with my app: But when I… --- ## [How to control the behavior of the Zoom client when using Zoom Phone Smart Embed?](https://devforum.zoom.us/t/how-to-control-the-behavior-of-the-zoom-client-when-using-zoom-phone-smart-embed/83004)
**Author:** [@am-ma](https://devforum.zoom.us/u/am-ma)\ **Replies:** 4\ **Last updated:** [April 4, 2024, 6:40pm UTC](https://devforum.zoom.us/t/how-to-control-the-behavior-of-the-zoom-client-when-using-zoom-phone-smart-embed/83004 "2024-04-04T18:40:36Z")
API Endpoint(s) and/or Zoom API Event(s) Zoom Phone Smart Embed Description Is there any way to keep the Zoom client from popping up during incoming or outgoing calls? We are developing an application using Zoom Pho… --- ## [Missing Callee details int he endpoint GET /phone/metrics/call\_logs/{call\_id}](https://devforum.zoom.us/t/missing-callee-details-int-he-endpoint-get-phone-metrics-call-logs-call-id/105464)
**Author:** [@martin.sommer](https://devforum.zoom.us/u/martin.sommer)\ **Replies:** 4\ **Last updated:** [March 21, 2024, 9:33pm UTC](https://devforum.zoom.us/t/missing-callee-details-int-he-endpoint-get-phone-metrics-call-logs-call-id/105464 "2024-03-21T21:33:10Z")
Zoom Phone API GET /phone/metrics/call\_logs/{call\_id} API Doc reference: Zoom Phone API Description As per the recent observations, at few occasions, one of the nodes in the response of the above mentioned endpoint, … --- ## [Does Webhook:callee\_call\_log\_completed always return direction?](https://devforum.zoom.us/t/does-webhook-callee-call-log-completed-always-return-direction/82541)
**Author:** [@KoKawanabe](https://devforum.zoom.us/u/KoKawanabe)\ **Replies:** 3\ **Last updated:** [March 8, 2024, 9:26am UTC](https://devforum.zoom.us/t/does-webhook-callee-call-log-completed-always-return-direction/82541 "2024-03-08T09:26:16Z")
The Schema definition for Webhook:call\_log\_completed has a direction entry but no red \*. https://marketplace.zoom.us/docs/api-reference/phone/events/#operation/phone.callee\_call\_log\_completed My guess is that if there … --- ## [Zoom Phone has not been enabled for this account. Python Error](https://devforum.zoom.us/t/zoom-phone-has-not-been-enabled-for-this-account-python-error/103339)
**Author:** [@pilldrop.ai](https://devforum.zoom.us/u/pilldrop.ai)\ **Replies:** 4\ **Last updated:** [March 6, 2024, 6:38pm UTC](https://devforum.zoom.us/t/zoom-phone-has-not-been-enabled-for-this-account-python-error/103339 "2024-03-06T18:38:03Z")
Hi Team, First I need the endpoint for make call from my zoom number to any number Second I written the script for getting block list but return error {'code': 2031, 'message': 'Zoom Phone has not been enabled for thi… --- ## [Zoom Phone Embed not receiving Matching Contact Event](https://devforum.zoom.us/t/zoom-phone-embed-not-receiving-matching-contact-event/100845)
**Author:** [@zoomdev11](https://devforum.zoom.us/u/zoomdev11)\ **Replies:** 14\ **Last updated:** [March 6, 2024, 6:00pm UTC](https://devforum.zoom.us/t/zoom-phone-embed-not-receiving-matching-contact-event/100845 "2024-03-06T18:00:31Z")
API Endpoint(s) and/or Zoom API Event(s) Match contacts When enableContactMatching is true, the widget matches contacts by phone number on Incoming, Outgoing, History, and Voicemail pages. zp-contact-match-event zp-con… --- ## [API Error "2031 Zoom Phone has not been enabled for this account." only our specific users](https://devforum.zoom.us/t/api-error-2031-zoom-phone-has-not-been-enabled-for-this-account-only-our-specific-users/103007)
**Author:** [@rc-tech](https://devforum.zoom.us/u/rc-tech)\ **Replies:** 3\ **Last updated:** [February 9, 2024, 10:54am UTC](https://devforum.zoom.us/t/api-error-2031-zoom-phone-has-not-been-enabled-for-this-account-only-our-specific-users/103007 "2024-02-09T10:54:09Z")
Description Hi, thank you for supporting. I almost always get correct responses by Zoom Phone API requests with access token like Get recording by call ID. But when I use our specific user’ access\_token, API always re… --- ## [Can't join a meeting by opening a zoom link on android device via the native app](https://devforum.zoom.us/t/cant-join-a-meeting-by-opening-a-zoom-link-on-android-device-via-the-native-app/70148)
**Author:** [@viapp](https://devforum.zoom.us/u/viapp)\ **Replies:** 3\ **Last updated:** [February 7, 2024, 10:07pm UTC](https://devforum.zoom.us/t/cant-join-a-meeting-by-opening-a-zoom-link-on-android-device-via-the-native-app/70148 "2024-02-07T22:07:17Z")
Joining a scheduled meeting by opening a link via the Chrome app works but not the native Zoom app. The meeting was created through the web zoom interface. [Previous page](https://devforum.zoom.us/c/phone/47.md?page=5) [Next page](https://devforum.zoom.us/c/phone/47.md?page=7)