# Phone **URL:** https://devforum.zoom.us/c/phone/47.md?page=7 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 8 --- ## [Zoom phone sample app - Android, launching zoom app only](https://devforum.zoom.us/t/zoom-phone-sample-app-android-launching-zoom-app-only/103184)
**Author:** [@parth92288](https://devforum.zoom.us/u/parth92288)\ **Replies:** 2\ **Last updated:** [February 6, 2024, 5:38am UTC](https://devforum.zoom.us/t/zoom-phone-sample-app-android-launching-zoom-app-only/103184 "2024-02-06T05:38:55Z")
Hi, I setup the app on market place with meeting and phone feature enabled. Downloaded the phone sample app and trying to run, Sample app launching the zoom app once login with SSO. After that not able to call to that… --- ## [Disable Zoom Phone Ringtone](https://devforum.zoom.us/t/disable-zoom-phone-ringtone/103264)
**Author:** [@acooley](https://devforum.zoom.us/u/acooley)\ **Replies:** 1\ **Last updated:** [February 5, 2024, 11:46pm UTC](https://devforum.zoom.us/t/disable-zoom-phone-ringtone/103264 "2024-02-05T23:46:53Z")
Give end users an option within the desktop and mobile application to disable zoom phone ringtone and just an application notification. While utilizing other meeting platforms for clients and receiving a Zoom Phone call,… --- ## [Force answer calls from queues](https://devforum.zoom.us/t/force-answer-calls-from-queues/102096)
**Author:** [@m.moss](https://devforum.zoom.us/u/m.moss)\ **Replies:** 3\ **Last updated:** [February 5, 2024, 8:43pm UTC](https://devforum.zoom.us/t/force-answer-calls-from-queues/102096 "2024-02-05T20:43:02Z")
Working in a small call center, instead of round robin, simultaneous ringing etc… is there a way to have the calls auto answer to the users phone that is longest idle? --- ## [Can not receive recording\_completed when using Call Queue and voicemail\_received when using Call Queue, Shared Line](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405)
**Author:** [@rc-tech](https://devforum.zoom.us/u/rc-tech)\ **Replies:** 14\ **Last updated:** [February 1, 2024, 9:42am UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405 "2024-02-01T09:42:15Z")
Format Your New Topic as Follows: API Endpoint(s) and/or Zoom API Event(s) Subscribed webhook events: phone.recording\_completed phone.voicemail\_received Description In our App, I can receive these webhooks which I w… --- ## [Inquiry About Zoom Developer Plan Features and Access](https://devforum.zoom.us/t/inquiry-about-zoom-developer-plan-features-and-access/102644)
**Author:** [@developmentjatheon](https://devforum.zoom.us/u/developmentjatheon)\ **Replies:** 1\ **Last updated:** [January 29, 2024, 3:20am UTC](https://devforum.zoom.us/t/inquiry-about-zoom-developer-plan-features-and-access/102644 "2024-01-29T03:20:03Z")
Hello, I am writing to inquire whether the Zoom Developer Plan includes access to both the Zoom Webinar and Zoom Phone packages. Currently, we are developing an archiving application using webhooks to store Zoom content… --- ## [Webhooks Events still not firing - Warm Transfers](https://devforum.zoom.us/t/webhooks-events-still-not-firing-warm-transfers/102391)
**Author:** [@engineeringMT](https://devforum.zoom.us/u/engineeringMT)\ **Replies:** 5\ **Last updated:** [January 28, 2024, 10:05pm UTC](https://devforum.zoom.us/t/webhooks-events-still-not-firing-warm-transfers/102391 "2024-01-28T22:05:53Z")
Posted this issue here in December last year: Developer Advocate created a support ticket after investigating. After providing the relevant info to support they did literally nothing and kicked me back here. " Hello, … --- ## [Call Log Details: Call Park / Pickup](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782)
**Author:** [@jose](https://devforum.zoom.us/u/jose)\ **Replies:** 12\ **Last updated:** [January 25, 2024, 12:33am UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782 "2024-01-25T00:33:20Z")
Hello, I am using this endpoint: /phone/call\_logs/{id} to get the call log details for each call log. My question is: When a call is parked and picked up by another extension, how do I know which was the original call?… --- ## [Recording not found](https://devforum.zoom.us/t/recording-not-found/101512)
**Author:** [@jose](https://devforum.zoom.us/u/jose)\ **Replies:** 8\ **Last updated:** [January 24, 2024, 10:07pm UTC](https://devforum.zoom.us/t/recording-not-found/101512 "2024-01-24T22:07:00Z")
Hello, I am making the following request to get the recording metadata for a given call id: https://api.zoom.us/v2/phone/call\_logs/7322148181435023686/recordings And I get this as a response: Response code: 400 Respon… --- ## [Unable to get hs\_call\_disposition id](https://devforum.zoom.us/t/unable-to-get-hs-call-disposition-id/101634)
**Author:** [@kapil](https://devforum.zoom.us/u/kapil)\ **Replies:** 10\ **Last updated:** [January 24, 2024, 4:17pm UTC](https://devforum.zoom.us/t/unable-to-get-hs-call-disposition-id/101634 "2024-01-24T16:17:21Z")
Where can I get the above ids? --- ## [Zoom Phone - Distinguish Outbound Calls Answered By Person vs. Voicemail](https://devforum.zoom.us/t/zoom-phone-distinguish-outbound-calls-answered-by-person-vs-voicemail/93363)
**Author:** [@cjw02](https://devforum.zoom.us/u/cjw02)\ **Replies:** 5\ **Last updated:** [January 19, 2024, 4:39pm UTC](https://devforum.zoom.us/t/zoom-phone-distinguish-outbound-calls-answered-by-person-vs-voicemail/93363 "2024-01-19T16:39:32Z")
Hi, We’re trying to track and report on the number of outbound calls answered by a person on the other end. We’re pulling the data via the APIs. Is there a way to distinguish between calls answered by a person and calls… --- ## [Zoom Phone Smart Embed getting "No available callerId" error](https://devforum.zoom.us/t/zoom-phone-smart-embed-getting-no-available-callerid-error/101066)
**Author:** [@vlad\_kolbas](https://devforum.zoom.us/u/vlad_kolbas)\ **Replies:** 2\ **Last updated:** [January 17, 2024, 3:02pm UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-getting-no-available-callerid-error/101066 "2024-01-17T15:02:53Z")
We have about 60 or so users making phone calls from our web page using Zoom Phone Smart Embed and it works great most of the time. However, we have a couple of users that are reporting getting “No available callerId” e… --- ## [I want to know the ringing time for missed calls](https://devforum.zoom.us/t/i-want-to-know-the-ringing-time-for-missed-calls/101704)
**Author:** [@ohagi](https://devforum.zoom.us/u/ohagi)\ **Replies:** 1\ **Last updated:** [January 12, 2024, 9:40pm UTC](https://devforum.zoom.us/t/i-want-to-know-the-ringing-time-for-missed-calls/101704 "2024-01-12T21:40:16Z")
I want to know the ringing time for missed calls. Please tell me how to export as CSV. --- ## [Which API has the Call Queue data?](https://devforum.zoom.us/t/which-api-has-the-call-queue-data/101166)
**Author:** [@tknoob](https://devforum.zoom.us/u/tknoob)\ **Replies:** 1\ **Last updated:** [January 6, 2024, 3:24am UTC](https://devforum.zoom.us/t/which-api-has-the-call-queue-data/101166 "2024-01-06T03:24:24Z")
Hi, I’m trying to extract phone call queue data from our Zoom account. The Phone API Call Logs doesn’t have the call queue data. The Call Queues method doesn’t have the phone call information. Thanks. --- ## [Unable to download phone recording in local](https://devforum.zoom.us/t/unable-to-download-phone-recording-in-local/100608)
**Author:** [@kapil](https://devforum.zoom.us/u/kapil)\ **Replies:** 10\ **Last updated:** [January 3, 2024, 4:04pm UTC](https://devforum.zoom.us/t/unable-to-download-phone-recording-in-local/100608 "2024-01-03T16:04:16Z")
@Public() @Get('phone/recording/:id')\`Preformatted text\` async redirectToAudioFile( @Res() res: express.Response, @Req() req: express.Request, @Param('id') id: string, ) { console.log('id', id); … --- ## [API to get a user's shared line groups?](https://devforum.zoom.us/t/api-to-get-a-users-shared-line-groups/100378)
**Author:** [@sosherof](https://devforum.zoom.us/u/sosherof)\ **Replies:** 6\ **Last updated:** [January 3, 2024, 9:49am UTC](https://devforum.zoom.us/t/api-to-get-a-users-shared-line-groups/100378 "2024-01-03T09:49:38Z")
Is there a way to get a Zoom Phone User’s Shared Line Group membership? It’s not returned in any of the /v2/phone/users endpoints that I’m seeing, nor by anything under /v2/phone/shared\_line\_groups that would let you qu… --- ## [Call to a phone number using zoom sdk on iOS](https://devforum.zoom.us/t/call-to-a-phone-number-using-zoom-sdk-on-ios/100359)
**Author:** [@vikassharma.re](https://devforum.zoom.us/u/vikassharma.re)\ **Replies:** 3\ **Last updated:** [December 29, 2023, 2:10pm UTC](https://devforum.zoom.us/t/call-to-a-phone-number-using-zoom-sdk-on-ios/100359 "2023-12-29T14:10:44Z")
I am trying to implement the Zoom SDK in one of my iOS Applications. I want to implement a feature where users can call any phone number from within the app using Zoom SDK. I am not able to find such documentation for iO… --- ## [What is "show\_device\_ip\_for\_call\_log"?](https://devforum.zoom.us/t/what-is-show-device-ip-for-call-log/100064)
**Author:** [@wtnvenga](https://devforum.zoom.us/u/wtnvenga)\ **Replies:** 1\ **Last updated:** [December 28, 2023, 5:06pm UTC](https://devforum.zoom.us/t/what-is-show-device-ip-for-call-log/100064 "2023-12-28T17:06:02Z")
API Endpoint(s) and/or Zoom API Event(s) /phone/call\_logs/{callLogId} Zoom Phone API Description “device\_private\_ip” & “device\_public\_ip” parameters are not returning any values and I would like to review the settin… --- ## [Zoom Phone caller detection](https://devforum.zoom.us/t/zoom-phone-caller-detection/100806)
**Author:** [@john123522](https://devforum.zoom.us/u/john123522)\ **Replies:** 3\ **Last updated:** [December 28, 2023, 4:20pm UTC](https://devforum.zoom.us/t/zoom-phone-caller-detection/100806 "2023-12-28T16:20:38Z")
Question about Zoom Phone integration with my app. Problem what i am solving is to show actual Caller Name in Zoom Phone from my database. Currently i have list of users with phone numbers, and i implemented solution w… --- ## [Call Queue Log in / log out Common area phone](https://devforum.zoom.us/t/call-queue-log-in-log-out-common-area-phone/98952)
**Author:** [@JoseManuelMaestro](https://devforum.zoom.us/u/JoseManuelMaestro)\ **Replies:** 1\ **Last updated:** [December 27, 2023, 9:06pm UTC](https://devforum.zoom.us/t/call-queue-log-in-log-out-common-area-phone/98952 "2023-12-27T21:06:23Z")
Hello, a customer has some CQs with common area phones and users. The users can manage the log in / log out from the CQs but it is not possible for the common area phones. They would like to implement a button in Analy… --- ## [Where can I download the zoom phone sdk?](https://devforum.zoom.us/t/where-can-i-download-the-zoom-phone-sdk/99114)
**Author:** [@dokjin](https://devforum.zoom.us/u/dokjin)\ **Replies:** 1\ **Last updated:** [December 27, 2023, 9:04pm UTC](https://devforum.zoom.us/t/where-can-i-download-the-zoom-phone-sdk/99114 "2023-12-27T21:04:28Z")
URL "https://developers.zoom.us/docs/zoom-phone/android/install-android-sdk/ " Is this the latest version document for installing Zoom phone sdk? Download the Zoom Phone SDK You must download the Zoom Phone SDK to acces… --- ## [How to check with Zoom Phone Smart Embed if Zoom client is running](https://devforum.zoom.us/t/how-to-check-with-zoom-phone-smart-embed-if-zoom-client-is-running/100581)
**Author:** [@vlad\_kolbas](https://devforum.zoom.us/u/vlad_kolbas)\ **Replies:** 1\ **Last updated:** [December 27, 2023, 9:01pm UTC](https://devforum.zoom.us/t/how-to-check-with-zoom-phone-smart-embed-if-zoom-client-is-running/100581 "2023-12-27T21:01:29Z")
Would like to know if there is a way in the Zoom Phone Smart Embed to check if the Zoom client is running so we can notify the user to start it before we attempt to make a call and the user sees an error message. Thanks… --- ## [Call Recordings with the Phone API](https://devforum.zoom.us/t/call-recordings-with-the-phone-api/96848)
**Author:** [@jose](https://devforum.zoom.us/u/jose)\ **Replies:** 14\ **Last updated:** [December 27, 2023, 6:58pm UTC](https://devforum.zoom.us/t/call-recordings-with-the-phone-api/96848 "2023-12-27T18:58:38Z")
Hello, we are having an issue figuring out how to download all recordings for a call from start to finish. We are not using WebHooks right now, only the Phone API. Our workflow is something like the following: 1- Get th… --- ## [ZoomPhone Call Recording Fetching issue](https://devforum.zoom.us/t/zoomphone-call-recording-fetching-issue/89607)
**Author:** [@phonebridge-integ](https://devforum.zoom.us/u/phonebridge-integ)\ **Replies:** 22\ **Last updated:** [December 14, 2023, 7:58pm UTC](https://devforum.zoom.us/t/zoomphone-call-recording-fetching-issue/89607 "2023-12-14T19:58:11Z")
Hi Team, We are trying to fetch the ZoomPhone call recordings using the Admin’s access token, but we are getting 401. The app we have developed is Account Level - OAuth app We are using the valid access token to fetch… --- ## [Pass data to initiated call (e.g. meetingid)](https://devforum.zoom.us/t/pass-data-to-initiated-call-e-g-meetingid/99345)
**Author:** [@Ingo](https://devforum.zoom.us/u/Ingo)\ **Replies:** 1\ **Last updated:** [December 8, 2023, 7:24pm UTC](https://devforum.zoom.us/t/pass-data-to-initiated-call-e-g-meetingid/99345 "2023-12-08T19:24:56Z")
Hello, I would like to be able to pass some meta data to calls that are made. My application is listening to the webhooks but currently I can only match the phone number to the callee. Since we have different meetings… --- ## [Unable to download call recordings when only setting access shared call recordings on "Admin" tab](https://devforum.zoom.us/t/unable-to-download-call-recordings-when-only-setting-access-shared-call-recordings-on-admin-tab/95436)
**Author:** [@rc-tech](https://devforum.zoom.us/u/rc-tech)\ **Replies:** 2\ **Last updated:** [December 7, 2023, 7:23am UTC](https://devforum.zoom.us/t/unable-to-download-call-recordings-when-only-setting-access-shared-call-recordings-on-admin-tab/95436 "2023-12-07T07:23:01Z")
API Endpoint(s) and/or Zoom API Event(s) We get download\_url from this webhook and get recording from download\_url. phone.recording\_completed Description When I only set access shared call recordings with refer to N… --- ## [Call Handling API PATCH - Auto Receptionist Business Hours Update Defect](https://devforum.zoom.us/t/call-handling-api-patch-auto-receptionist-business-hours-update-defect/99079)
**Author:** [@dylan.lewis](https://devforum.zoom.us/u/dylan.lewis)\ **Replies:** 3\ **Last updated:** [December 1, 2023, 5:51pm UTC](https://devforum.zoom.us/t/call-handling-api-patch-auto-receptionist-business-hours-update-defect/99079 "2023-12-01T17:51:08Z")
API Endpoint(s) and/or Zoom API Event(s) PATCH call handling settings endpoint Description Endpoint listed above does not allow updates via API with data like: { "settings": { "custom\_hours\_settings": \[ … --- ## [Zoom does not start or prefill with phone number on click of tel: callto: or zoomphonecall](https://devforum.zoom.us/t/zoom-does-not-start-or-prefill-with-phone-number-on-click-of-tel-callto-or-zoomphonecall/98736)
**Author:** [@Ingo](https://devforum.zoom.us/u/Ingo)\ **Replies:** 2\ **Last updated:** [November 30, 2023, 11:08pm UTC](https://devforum.zoom.us/t/zoom-does-not-start-or-prefill-with-phone-number-on-click-of-tel-callto-or-zoomphonecall/98736 "2023-11-30T23:08:39Z")
Hello, following the guide on Initiate an outbound call I want to provide the option for the click to call option. Somehow even with the Zoom App running no call is started nor is the phone number filled in. Only the Z… --- ## [Zoom Phone recording file formats](https://devforum.zoom.us/t/zoom-phone-recording-file-formats/84011)
**Author:** [@ryoko](https://devforum.zoom.us/u/ryoko)\ **Replies:** 2\ **Last updated:** [March 8, 2023, 7:17am UTC](https://devforum.zoom.us/t/zoom-phone-recording-file-formats/84011 "2023-03-08T07:17:33Z")
What is the format of zoom phone recording file format? I found this page about zoom recording. Is it the same with zoom phone? https://support.zoom.us/hc/en-us/articles/203650745-Understanding-recording-file-formats#… --- ## [New Call Logs API do not contain the recordings call](https://devforum.zoom.us/t/new-call-logs-api-do-not-contain-the-recordings-call/97126)
**Author:** [@ZPForum](https://devforum.zoom.us/u/ZPForum)\ **Replies:** 2\ **Last updated:** [October 24, 2023, 2:09pm UTC](https://devforum.zoom.us/t/new-call-logs-api-do-not-contain-the-recordings-call/97126 "2023-10-24T14:09:18Z")
Hi, Is the Get /phone/call\_logs/{id}/recordings REST API call deprecated ? If yes, how long will it be supported ? I don’t find it in the new API specification and on the document page. Thank you. --- ## [Change in Phone API call "Get recording by call ID", " file\_url" no longer listed in documentation](https://devforum.zoom.us/t/change-in-phone-api-call-get-recording-by-call-id-file-url-no-longer-listed-in-documentation/93107)
**Author:** [@tomevanko](https://devforum.zoom.us/u/tomevanko)\ **Replies:** 8\ **Last updated:** [October 23, 2023, 12:35pm UTC](https://devforum.zoom.us/t/change-in-phone-api-call-get-recording-by-call-id-file-url-no-longer-listed-in-documentation/93107 "2023-10-23T12:35:50Z")
Hi, I’m working on using the API endpoint “get /phone/call\_logs/{id}/recordings” and I’m looking to grab a field called “file\_url” from the returned JSON and pull the url from it. The API call works and I’m able to get … [Previous page](https://devforum.zoom.us/c/phone/47.md?page=6) [Next page](https://devforum.zoom.us/c/phone/47.md?page=8)