# Phone **URL:** https://devforum.zoom.us/c/phone/47.md?page=8 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 9 --- ## [Call log outgoing call discrepancy](https://devforum.zoom.us/t/call-log-outgoing-call-discrepancy/96637)
**Author:** [@jjosker](https://devforum.zoom.us/u/jjosker)\ **Replies:** 5\ **Last updated:** [October 19, 2023, 8:21pm UTC](https://devforum.zoom.us/t/call-log-outgoing-call-discrepancy/96637 "2023-10-19T20:21:45Z")
Hello, I have an application that downloads all calls for the day using GET /phone/call\_logs then parses the calls and calculates various things including outgoing call count and total call time by extension. I have n… --- ## [Zoom Phone Recordings API returning empty response](https://devforum.zoom.us/t/zoom-phone-recordings-api-returning-empty-response/96577)
**Author:** [@SALESCORE](https://devforum.zoom.us/u/SALESCORE)\ **Replies:** 3\ **Last updated:** [October 13, 2023, 5:00pm UTC](https://devforum.zoom.us/t/zoom-phone-recordings-api-returning-empty-response/96577 "2023-10-13T17:00:16Z")
API Endpoint(s) and/or Zoom API Event(s) Description In spite of I have some recordings, /phone/users/me/recordings endpoint returns following response. { next\_page\_token: '', page\_size: 300, total\_records: 0, … --- ## [Zoom for Salesforce - Anyone using "Pop to Visualforce" page?](https://devforum.zoom.us/t/zoom-for-salesforce-anyone-using-pop-to-visualforce-page/95835)
**Author:** [@chris.gilzean](https://devforum.zoom.us/u/chris.gilzean)\ **Replies:** 16\ **Last updated:** [October 13, 2023, 3:09pm UTC](https://devforum.zoom.us/t/zoom-for-salesforce-anyone-using-pop-to-visualforce-page/95835 "2023-10-13T15:09:18Z")
Salesforce Open CTI Softphone works with Zoom and typical setup is matched phone numbers open the relevant Salesforce record (Pop detail page). Instead, can we use the “Pop to Visualforce page” option in the Softphone l… --- ## [Rate limit reached indication](https://devforum.zoom.us/t/rate-limit-reached-indication/96436)
**Author:** [@ZPForum](https://devforum.zoom.us/u/ZPForum)\ **Replies:** 2\ **Last updated:** [October 10, 2023, 10:47am UTC](https://devforum.zoom.us/t/rate-limit-reached-indication/96436 "2023-10-10T10:47:51Z")
Hi, On this page Rate limits there is a description how rate limit is indicated via HTTP status code and response headers, however there are some questions related: Per second limit → 429 You have reac… --- ## [Anybody Popping a Custom Visualforce Page from OpenCTI?](https://devforum.zoom.us/t/anybody-popping-a-custom-visualforce-page-from-opencti/84439)
**Author:** [@kblue](https://devforum.zoom.us/u/kblue)\ **Replies:** 6\ **Last updated:** [October 6, 2023, 5:19pm UTC](https://devforum.zoom.us/t/anybody-popping-a-custom-visualforce-page-from-opencti/84439 "2023-10-06T17:19:19Z")
Looking for general information that we cannot find in the documentation, like "How do I pass the AccountID or ContactID (based on the ANI of the caller)? Docs indicate it can be done, but what are the variables called … --- ## [Call Log Results Don't Match Historical Reports](https://devforum.zoom.us/t/call-log-results-dont-match-historical-reports/91477)
**Author:** [@kyle.aebischer](https://devforum.zoom.us/u/kyle.aebischer)\ **Replies:** 9\ **Last updated:** [October 2, 2023, 2:26pm UTC](https://devforum.zoom.us/t/call-log-results-dont-match-historical-reports/91477 "2023-10-02T14:26:24Z")
API Endpoint(s) and/or Zoom API Event(s) GET /phone/call\_logs GET /phone/call\_logs/{callLogId} Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context. Description I want to find o… --- ## [Call Logs Question](https://devforum.zoom.us/t/call-logs-question/94388)
**Author:** [@kencds](https://devforum.zoom.us/u/kencds)\ **Replies:** 6\ **Last updated:** [October 1, 2023, 7:55pm UTC](https://devforum.zoom.us/t/call-logs-question/94388 "2023-10-01T19:55:25Z")
Hello Team. I came across this call log ( pattern below) from API, but I’m struggling to connect them together The two calls are related but I don’t see any variable that can link them together. My goal is to search f… --- ## [How to Update Ui in Android Xml Layout in java android](https://devforum.zoom.us/t/how-to-update-ui-in-android-xml-layout-in-java-android/96011)
**Author:** [@akshat.iappstack](https://devforum.zoom.us/u/akshat.iappstack)\ **Replies:** 0\ **Last updated:** [September 29, 2023, 6:50am UTC](https://devforum.zoom.us/t/how-to-update-ui-in-android-xml-layout-in-java-android/96011 "2023-09-29T06:50:18Z")
i try to create Custom Ui but i cant know how to do .cal u explain it in xml ya activtity .need help --- ## [/phone/common\_areas - Does not return 'total\_records' in response header](https://devforum.zoom.us/t/phone-common-areas-does-not-return-total-records-in-response-header/74182)
**Author:** [@dupination](https://devforum.zoom.us/u/dupination)\ **Replies:** 6\ **Last updated:** [September 21, 2023, 8:11pm UTC](https://devforum.zoom.us/t/phone-common-areas-does-not-return-total-records-in-response-header/74182 "2023-09-21T20:11:36Z")
\_\_ Description The responses I get from the Zoom API have the number of records that will be returned in the response header. For /phone/common\_areas no total records field is declared in the header. Is this expected? … --- ## [API - Assign a phone number to a user - Wrong Outbound Caller ID set](https://devforum.zoom.us/t/api-assign-a-phone-number-to-a-user-wrong-outbound-caller-id-set/94628)
**Author:** [@dennis.barth](https://devforum.zoom.us/u/dennis.barth)\ **Replies:** 3\ **Last updated:** [September 20, 2023, 1:33pm UTC](https://devforum.zoom.us/t/api-assign-a-phone-number-to-a-user-wrong-outbound-caller-id-set/94628 "2023-09-20T13:33:55Z")
API Endpoint(s) and/or Zoom API Event(s) POST /phone/users/{userId}/phone\_numbers POST /phone/users/{userId}/outbound\_caller\_id/customized\_numbers Description \*We are currently facing the same problem as found on the… --- ## [Required zoom phone permissions to get recording file url from "Get recording by call ID" API](https://devforum.zoom.us/t/required-zoom-phone-permissions-to-get-recording-file-url-from-get-recording-by-call-id-api/94994)
**Author:** [@rory](https://devforum.zoom.us/u/rory)\ **Replies:** 2\ **Last updated:** [September 18, 2023, 3:34pm UTC](https://devforum.zoom.us/t/required-zoom-phone-permissions-to-get-recording-file-url-from-get-recording-by-call-id-api/94994 "2023-09-18T15:34:57Z")
We are listening phone.recording\_completed and from it’s response getting the call ID and then calling “Get recording by call ID” API but we’re getting below error on this API when we are selecting below options in role … --- ## [iOS CallKit not working](https://devforum.zoom.us/t/ios-callkit-not-working/94256)
**Author:** [@ag1](https://devforum.zoom.us/u/ag1)\ **Replies:** 4\ **Last updated:** [September 18, 2023, 1:39pm UTC](https://devforum.zoom.us/t/ios-callkit-not-working/94256 "2023-09-18T13:39:08Z")
Hi, Our iOS devices (iPhone 13 Pro & iPhone 13 Pro Max iOS 16.6) stopped ringing (Callkit failure) & only a small notification shows up for calls. Is there anybody else experiencing this issue or has any suggestions on… --- ## [Zoom Phone API to Forward Calls During Lunch](https://devforum.zoom.us/t/zoom-phone-api-to-forward-calls-during-lunch/94892)
**Author:** [@paloaltoperio](https://devforum.zoom.us/u/paloaltoperio)\ **Replies:** 4\ **Last updated:** [September 15, 2023, 3:54pm UTC](https://devforum.zoom.us/t/zoom-phone-api-to-forward-calls-during-lunch/94892 "2023-09-15T15:54:41Z")
We are coming from a traditional PBX where we could just forward calls to an answering service ad hoc. this seems to not be supported in Zoom, so I thought why not write some python to forward and unforward, but it seem… --- ## [Zoom Phone Call to trigger popup to write to Excel file](https://devforum.zoom.us/t/zoom-phone-call-to-trigger-popup-to-write-to-excel-file/92473)
**Author:** [@dave.steier](https://devforum.zoom.us/u/dave.steier)\ **Replies:** 5\ **Last updated:** [September 15, 2023, 12:40pm UTC](https://devforum.zoom.us/t/zoom-phone-call-to-trigger-popup-to-write-to-excel-file/92473 "2023-09-15T12:40:27Z")
I have a customer who wants to use Zoom Phone. They do not have a CRM. Rather, each of their reps enters information about the call into an Excel Spreadsheet. They want to generate a “popup” to enter data into an Exc… --- ## [Zoom Phone API - User Status (busy/available)](https://devforum.zoom.us/t/zoom-phone-api-user-status-busy-available/94188)
**Author:** [@andreit](https://devforum.zoom.us/u/andreit)\ **Replies:** 3\ **Last updated:** [September 14, 2023, 2:51pm UTC](https://devforum.zoom.us/t/zoom-phone-api-user-status-busy-available/94188 "2023-09-14T14:51:36Z")
Hello, Posting here as directed by support. We are building an application that uses Zoom Phone REST API. Our issue arises from the need to be able to route calls accordingly depending on who is available in our organ… --- ## [What is "Save Notes" in Zoom Phone Smart Embed?](https://devforum.zoom.us/t/what-is-save-notes-in-zoom-phone-smart-embed/83009)
**Author:** [@am-ma](https://devforum.zoom.us/u/am-ma)\ **Replies:** 2\ **Last updated:** [September 14, 2023, 2:38pm UTC](https://devforum.zoom.us/t/what-is-save-notes-in-zoom-phone-smart-embed/83009 "2023-09-14T14:38:11Z")
API Endpoint(s) and/or Zoom API Event(s) Using Zoom Phone Smart Embed – Zoom Support \> How to view call history in the Zoom Phone Smart Embed app Description The “Save Notes” menu appears in the History panel of Zoom… --- ## ["Related to” list is Salesforce Softphone Issue](https://devforum.zoom.us/t/related-to-list-is-salesforce-softphone-issue/94671)
**Author:** [@taylor4](https://devforum.zoom.us/u/taylor4)\ **Replies:** 3\ **Last updated:** [September 13, 2023, 9:05pm UTC](https://devforum.zoom.us/t/related-to-list-is-salesforce-softphone-issue/94671 "2023-09-13T21:05:42Z")
In Zoom salesforce lightning, I am not able to access all of our custom objects. I can select them in the CTI softphone layout but in the Zoom Admin for Lightning phone settings the objects are missing. I can also manual… --- ## [Can We Use The API To Transfer Active Calls Between Extensions?](https://devforum.zoom.us/t/can-we-use-the-api-to-transfer-active-calls-between-extensions/94966)
**Author:** [@Lunchdog](https://devforum.zoom.us/u/Lunchdog)\ **Replies:** 1\ **Last updated:** [September 13, 2023, 8:06pm UTC](https://devforum.zoom.us/t/can-we-use-the-api-to-transfer-active-calls-between-extensions/94966 "2023-09-13T20:06:05Z")
Hi I have created a zoom server-to-server app using oauth, and I was wondering if it were possible to transfer active calls between users using the API itself? For example, Joanne answers a call, but wants to transfer … --- ## [Some of our customers’ Zoom Phone recording download through download\_url, return "404 File does not exist."](https://devforum.zoom.us/t/some-of-our-customers-zoom-phone-recording-download-through-download-url-return-404-file-does-not-exist/93697)
**Author:** [@rc-tech](https://devforum.zoom.us/u/rc-tech)\ **Replies:** 2\ **Last updated:** [September 13, 2023, 12:35pm UTC](https://devforum.zoom.us/t/some-of-our-customers-zoom-phone-recording-download-through-download-url-return-404-file-does-not-exist/93697 "2023-09-13T12:35:22Z")
API Endpoint(s) and/or Zoom API Event(s) We get download\_url from this webhook and get recording from download\_url. phone.recording\_completed Description For some users who integrated with our app, they always could… --- ## [Zoom Phone Salesforce Integration](https://devforum.zoom.us/t/zoom-phone-salesforce-integration/88973)
**Author:** [@alberto.sanabria](https://devforum.zoom.us/u/alberto.sanabria)\ **Replies:** 1\ **Last updated:** [September 11, 2023, 9:30pm UTC](https://devforum.zoom.us/t/zoom-phone-salesforce-integration/88973 "2023-09-11T21:30:34Z")
Hi, I have run the integration guide as specified in the following link, but I am still wondering if the RTP should go through the same client of the integration or this only serves to make the call of the desktop app? I… --- ## [Log details is empty in API Get call log details](https://devforum.zoom.us/t/log-details-is-empty-in-api-get-call-log-details/94124)
**Author:** [@ZPForum](https://devforum.zoom.us/u/ZPForum)\ **Replies:** 1\ **Last updated:** [September 11, 2023, 9:29pm UTC](https://devforum.zoom.us/t/log-details-is-empty-in-api-get-call-log-details/94124 "2023-09-11T21:29:46Z")
Hi ! The log\_details parameter is empty in the https://api.zoom.us/v2/phone/call\_logs/{callLogId} response. What could be the reason of that ? How can be retrieved any info if a call was transferred to another user ? … --- ## [Notification timing for Zoom Phone webhook "callee\_ringing".](https://devforum.zoom.us/t/notification-timing-for-zoom-phone-webhook-callee-ringing/94072)
**Author:** [@biz-ngc-dev-v11-ml](https://devforum.zoom.us/u/biz-ngc-dev-v11-ml)\ **Replies:** 2\ **Last updated:** [September 8, 2023, 9:06am UTC](https://devforum.zoom.us/t/notification-timing-for-zoom-phone-webhook-callee-ringing/94072 "2023-09-08T09:06:30Z")
I use a language translation program. Please excuse my poor English. ■ Our purpose I would like to detect the Ringing state of UA-Bob over the SIP protocol and perform processing during the Ringing state. ■ Approxim… --- ## [Can't copy caller phone number during call](https://devforum.zoom.us/t/cant-copy-caller-phone-number-during-call/94109)
**Author:** [@kencds](https://devforum.zoom.us/u/kencds)\ **Replies:** 3\ **Last updated:** [August 31, 2023, 1:49pm UTC](https://devforum.zoom.us/t/cant-copy-caller-phone-number-during-call/94109 "2023-08-31T13:49:59Z")
Hello During call , I can not copy the name of the caller , nor the phone number, I need to input those info to my CRM so I can access their record. With current Zoom Phone App, the info can’t be copied . I have to re-… --- ## [PBX Audio API insufficient for what I need to do, can't overwrite file with PATCH and add file only allows 1MB](https://devforum.zoom.us/t/pbx-audio-api-insufficient-for-what-i-need-to-do-cant-overwrite-file-with-patch-and-add-file-only-allows-1mb/93140)
**Author:** [@lawbayly](https://devforum.zoom.us/u/lawbayly)\ **Replies:** 5\ **Last updated:** [August 28, 2023, 3:55pm UTC](https://devforum.zoom.us/t/pbx-audio-api-insufficient-for-what-i-need-to-do-cant-overwrite-file-with-patch-and-add-file-only-allows-1mb/93140 "2023-08-28T15:55:54Z")
Alright, so we are an Messaging OnHold provider and our goal is to automate the updating of the Audio files via the Zoom API. Unfortunately it appears the API is insufficient to reach our goal. You’d think the PATCH (U… --- ## [Retrieving Personal and Cloud Contact Information](https://devforum.zoom.us/t/retrieving-personal-and-cloud-contact-information/89811)
**Author:** [@takuya.kawauchi](https://devforum.zoom.us/u/takuya.kawauchi)\ **Replies:** 1\ **Last updated:** [August 25, 2023, 8:20pm UTC](https://devforum.zoom.us/t/retrieving-personal-and-cloud-contact-information/89811 "2023-08-25T20:20:07Z")
API Endpoint(s) and/or Zoom API Event(s) phone.recording\_completed Description I am currently utilizing the Zoom Phone API’s webhook (phone.recording\_completed) to capture caller and callee phone numbers and names up… --- ## [Null Response when downloading Voicemail from Zoom Phone API](https://devforum.zoom.us/t/null-response-when-downloading-voicemail-from-zoom-phone-api/90342)
**Author:** [@brianl](https://devforum.zoom.us/u/brianl)\ **Replies:** 1\ **Last updated:** [August 25, 2023, 8:10pm UTC](https://devforum.zoom.us/t/null-response-when-downloading-voicemail-from-zoom-phone-api/90342 "2023-08-25T20:10:40Z")
API Endpoints Zoom Phone API Description I am connecting to phone/voice\_mails though a Server-to-Server OAuth app using PHP to get all voicemails on our account. I am then trying to download one using the Download URL… --- ## [Will Call Log Data Change?](https://devforum.zoom.us/t/will-call-log-data-change/93571)
**Author:** [@kencds](https://devforum.zoom.us/u/kencds)\ **Replies:** 3\ **Last updated:** [August 23, 2023, 4:56pm UTC](https://devforum.zoom.us/t/will-call-log-data-change/93571 "2023-08-23T16:56:28Z")
Hello I am new to the Zoom ecosystem, I’m working on retrieving call logs, recordings, voicemails, and transcripts from Zoom. So far I have used /call\_logs and /call\_logs/{callLogId} to get the log info I needed. M… --- ## [Error trying to download phone recordings](https://devforum.zoom.us/t/error-trying-to-download-phone-recordings/92395)
**Author:** [@vlad\_kolbas](https://devforum.zoom.us/u/vlad_kolbas)\ **Replies:** 4\ **Last updated:** [August 18, 2023, 3:51pm UTC](https://devforum.zoom.us/t/error-trying-to-download-phone-recordings/92395 "2023-08-18T15:51:32Z")
After getting a list of recordings using {{baseUrl}}/phone/recordings I tried to download recordings using the “download\_url” from the response with Postman but am getting an error below. We are using a Server-to-Server… --- ## [Can someone explain what the Zoom Phone Call Log Statuses mean?](https://devforum.zoom.us/t/can-someone-explain-what-the-zoom-phone-call-log-statuses-mean/91426)
**Author:** [@mpschmid](https://devforum.zoom.us/u/mpschmid)\ **Replies:** 2\ **Last updated:** [August 16, 2023, 9:02pm UTC](https://devforum.zoom.us/t/can-someone-explain-what-the-zoom-phone-call-log-statuses-mean/91426 "2023-08-16T21:02:25Z")
Hi there! We’re expanding our Zoom integration to add support for Zoom Phone analytics. We’re receiving all the call log data appropriately, but we’re unsure what the various call log status labels mean. Is there anyo… --- ## [Webhook Reception Capability on Different Zoom Plans](https://devforum.zoom.us/t/webhook-reception-capability-on-different-zoom-plans/90571)
**Author:** [@m.fukuzawa](https://devforum.zoom.us/u/m.fukuzawa)\ **Replies:** 1\ **Last updated:** [August 16, 2023, 9:00pm UTC](https://devforum.zoom.us/t/webhook-reception-capability-on-different-zoom-plans/90571 "2023-08-16T21:00:59Z")
Hello, We are a service provider based in Japan, offering an OAuth App that works in tandem with Zoom Phone. Our primary use of the Webhook is for phone.recording\_completed. We have confirmed that users with the Japan … [Previous page](https://devforum.zoom.us/c/phone/47.md?page=7) [Next page](https://devforum.zoom.us/c/phone/47.md?page=9)