# Phone **URL:** https://devforum.zoom.us/c/phone/47.md?page=9 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 10 --- ## [Get the call\_log with a call\_queue and not a user](https://devforum.zoom.us/t/get-the-call-log-with-a-call-queue-and-not-a-user/93219)
**Author:** [@solene.miceli](https://devforum.zoom.us/u/solene.miceli)\ **Replies:** 1\ **Last updated:** [August 11, 2023, 5:24pm UTC](https://devforum.zoom.us/t/get-the-call-log-with-a-call-queue-and-not-a-user/93219 "2023-08-11T17:24:32Z")
Is it possible on the Zoom Server-to-server API to retrieve all call\_logs related to a call queue, because in the online documentation, nothing indicates the relationship between these two variables. It’s possible to ge… --- ## [Expected delay for calls to be available in Zoom Phone API](https://devforum.zoom.us/t/expected-delay-for-calls-to-be-available-in-zoom-phone-api/92668)
**Author:** [@franciscocastanheira](https://devforum.zoom.us/u/franciscocastanheira)\ **Replies:** 2\ **Last updated:** [August 11, 2023, 3:20pm UTC](https://devforum.zoom.us/t/expected-delay-for-calls-to-be-available-in-zoom-phone-api/92668 "2023-08-11T15:20:44Z")
Hello Zoom Developer team, Is there any SLA for how long it takes for a Zoom Phone call to be available in the ZoomPhone API through the API call " Get call recordings" (Zoom Phone API)? We would like to have an idea o… --- ## [Detect if User has Personalized Voicemail Message](https://devforum.zoom.us/t/detect-if-user-has-personalized-voicemail-message/92574)
**Author:** [@omari.isaac](https://devforum.zoom.us/u/omari.isaac)\ **Replies:** 1\ **Last updated:** [August 7, 2023, 5:34pm UTC](https://devforum.zoom.us/t/detect-if-user-has-personalized-voicemail-message/92574 "2023-08-07T17:34:17Z")
Is there a way to check if a user has a personalized message set up? --- ## [Zoom Phone WebSocket events format](https://devforum.zoom.us/t/zoom-phone-websocket-events-format/92115)
**Author:** [@ZPForum](https://devforum.zoom.us/u/ZPForum)\ **Replies:** 8\ **Last updated:** [August 3, 2023, 4:41pm UTC](https://devforum.zoom.us/t/zoom-phone-websocket-events-format/92115 "2023-08-03T16:41:37Z")
Hi ! I subscribed for Zoom Phone events on top of WebSocket connection via a Server-to-Server OAuth app, however I don’t find the format description of the events to be received. Is this already supported ? Is it possib… --- ## [Zoom Phone calls unique participant identification](https://devforum.zoom.us/t/zoom-phone-calls-unique-participant-identification/92812)
**Author:** [@ZPForum](https://devforum.zoom.us/u/ZPForum)\ **Replies:** 4\ **Last updated:** [August 3, 2023, 4:31pm UTC](https://devforum.zoom.us/t/zoom-phone-calls-unique-participant-identification/92812 "2023-08-03T16:31:34Z")
Hi, Created a WebSocket subscription for Zoom Phone events and want identify the participants in the call. What is unique in a user identification ? The “name” , the “extension\_number”, the “phone\_number” from the ones … --- ## [Checking whether Call Logs/Recordings were deleted](https://devforum.zoom.us/t/checking-whether-call-logs-recordings-were-deleted/91560)
**Author:** [@franciscocastanheira](https://devforum.zoom.us/u/franciscocastanheira)\ **Replies:** 3\ **Last updated:** [July 31, 2023, 5:12pm UTC](https://devforum.zoom.us/t/checking-whether-call-logs-recordings-were-deleted/91560 "2023-07-31T17:12:07Z")
Hello Zoom Developer team! I am using Zoom Phone API and would like to know if there is a way to check if there is any API call that I can use to check whether call logs or recordings were deleted from Zoom. For instan… --- ## [Better Zoom Phone Holiday Management for Auto Attendent](https://devforum.zoom.us/t/better-zoom-phone-holiday-management-for-auto-attendent/66381)
**Author:** [@bogden](https://devforum.zoom.us/u/bogden)\ **Replies:** 1\ **Last updated:** [July 30, 2023, 3:51pm UTC](https://devforum.zoom.us/t/better-zoom-phone-holiday-management-for-auto-attendent/66381 "2023-07-30T15:51:59Z")
I am wondering if you could create more user friendly interface for holiday management to adjust open and closed hours. For instance when we are on a break, we are open from 9am-3pm vs 7am-6pm. Being able to create a hol… --- ## [Unable to Get call queue recordings](https://devforum.zoom.us/t/unable-to-get-call-queue-recordings/91632)
**Author:** [@shubham.kumar](https://devforum.zoom.us/u/shubham.kumar)\ **Replies:** 2\ **Last updated:** [July 24, 2023, 9:28pm UTC](https://devforum.zoom.us/t/unable-to-get-call-queue-recordings/91632 "2023-07-24T21:28:14Z")
/phone/call\_queues/{callQueueId} Description not able to get the call data using above call Error? { “code”: 404, “message”: “The user extension does not exist, extensionId:329qZ9OuRrmckhqVMDIYqQ.” } How To Repr… --- ## [Trying to find all unassigned phone numbers using the API, bit confused](https://devforum.zoom.us/t/trying-to-find-all-unassigned-phone-numbers-using-the-api-bit-confused/92029)
**Author:** [@jackson](https://devforum.zoom.us/u/jackson)\ **Replies:** 1\ **Last updated:** [July 24, 2023, 9:24pm UTC](https://devforum.zoom.us/t/trying-to-find-all-unassigned-phone-numbers-using-the-api-bit-confused/92029 "2023-07-24T21:24:44Z")
Description using this API: Zoom Phone API I’m using Okta workflows for this. I’m trying to ONLY list unassigned numbers. I’m not sure how to get that list as I keep getting all assigned and unassigned numbers as a res… --- ## [Missing subscription of Zoom Phone webhook](https://devforum.zoom.us/t/missing-subscription-of-zoom-phone-webhook/92020)
**Author:** [@gintautas](https://devforum.zoom.us/u/gintautas)\ **Replies:** 1\ **Last updated:** [July 20, 2023, 8:01pm UTC](https://devforum.zoom.us/t/missing-subscription-of-zoom-phone-webhook/92020 "2023-07-20T20:01:54Z")
Documentation of Zoom API Events - Zoom Phone (Zoom API Events - Zoom Phone) has listed following webhooks related to warm transfer: phone.warm\_transfer\_cancelled phone.warm\_transfer\_completed phone.warm\_transfer\_initi… --- ## [Zoom Phone API Test Fail Error using Server-to-Server OAuth App](https://devforum.zoom.us/t/zoom-phone-api-test-fail-error-using-server-to-server-oauth-app/90946)
**Author:** [@tabryant](https://devforum.zoom.us/u/tabryant)\ **Replies:** 6\ **Last updated:** [July 5, 2023, 2:45pm UTC](https://devforum.zoom.us/t/zoom-phone-api-test-fail-error-using-server-to-server-oauth-app/90946 "2023-07-05T14:45:13Z")
Error code: {code":2031, “message”: “Zoom Phone has not been enabled for this account.”} Using JWT Token works without error and runs on a previous tenant without incident with deprecation rebuilding in our new Zoom ten… --- ## [Issue in ZoomPhone Call events](https://devforum.zoom.us/t/issue-in-zoomphone-call-events/89562)
**Author:** [@phonebridge-integ](https://devforum.zoom.us/u/phonebridge-integ)\ **Replies:** 4\ **Last updated:** [June 15, 2023, 1:13pm UTC](https://devforum.zoom.us/t/issue-in-zoomphone-call-events/89562 "2023-06-15T13:13:27Z")
Hi Team, Recently, we have release the Zoho - ZoomPhone Integration App Marketplace We are creating call logs in Zoho based on the call events received from ZoomPhone. Yesterday one of our mutual customer reported an … --- ## [Zoom Phone Smart Embed App Widget Collapse](https://devforum.zoom.us/t/zoom-phone-smart-embed-app-widget-collapse/89667)
**Author:** [@juan.gaytan](https://devforum.zoom.us/u/juan.gaytan)\ **Replies:** 0\ **Last updated:** [June 5, 2023, 7:02pm UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-app-widget-collapse/89667 "2023-06-05T19:02:07Z")
Dear Zoom Support Team, I am writing to seek assistance regarding the implementation of the Zoom Phone Smart Embed app from the marketplace. Our company is in the process of integrating this app to enable autodialing an… --- ## [Call control from third party apps](https://devforum.zoom.us/t/call-control-from-third-party-apps/78683)
**Author:** [@Tonya](https://devforum.zoom.us/u/Tonya)\ **Replies:** 8\ **Last updated:** [May 31, 2023, 7:28pm UTC](https://devforum.zoom.us/t/call-control-from-third-party-apps/78683 "2023-05-31T19:28:32Z")
We currently use the Zoom phone API https://api.zoom.us/v2. We had a 3rd party develop an application to run server to server to allow us to make a dial from our CRM system to the Zoom Desktop Client. The program is work… --- ## [Mitel 6940 Provision with Zoom Phone](https://devforum.zoom.us/t/mitel-6940-provision-with-zoom-phone/69130)
**Author:** [@jorona](https://devforum.zoom.us/u/jorona)\ **Replies:** 5\ **Last updated:** [May 28, 2023, 5:14am UTC](https://devforum.zoom.us/t/mitel-6940-provision-with-zoom-phone/69130 "2023-05-28T05:14:41Z")
I am wanting to inquire about manually provisioning a Mitel 6940 Deskphone for use with Zoom phone online using manual provisioning settings. --- ## [Add emergency address in the response from a batch create for phone locations](https://devforum.zoom.us/t/add-emergency-address-in-the-response-from-a-batch-create-for-phone-locations/89057)
**Author:** [@wattry.virginia.tech](https://devforum.zoom.us/u/wattry.virginia.tech)\ **Replies:** 0\ **Last updated:** [May 25, 2023, 8:06pm UTC](https://devforum.zoom.us/t/add-emergency-address-in-the-response-from-a-batch-create-for-phone-locations/89057 "2023-05-25T20:06:39Z")
Description The POST /v2/phone/batch\_locations does not return the emergency address created with the location creation. This is not an error though it does create difficulty when API users are attempting to map this d… --- ## [Integrating Zoom Phone via tel:links](https://devforum.zoom.us/t/integrating-zoom-phone-via-tel-links/88434)
**Author:** [@kt.ellis](https://devforum.zoom.us/u/kt.ellis)\ **Replies:** 4\ **Last updated:** [May 24, 2023, 6:40pm UTC](https://devforum.zoom.us/t/integrating-zoom-phone-via-tel-links/88434 "2023-05-24T18:40:28Z")
We’d like to integrate Zoom Phone into Salesloft via tel:links. Is that something Zoom supports? The associated articles are listed below: Salesloft Voice Links: https://help.salesloft.com/s/article/Voice-Links-Calling… --- ## [Answering a PhoneCall outside of ZoomClient](https://devforum.zoom.us/t/answering-a-phonecall-outside-of-zoomclient/66624)
**Author:** [@Florentine](https://devforum.zoom.us/u/Florentine)\ **Replies:** 6\ **Last updated:** [May 12, 2023, 7:29pm UTC](https://devforum.zoom.us/t/answering-a-phonecall-outside-of-zoomclient/66624 "2023-05-12T19:29:02Z")
Hello, I couldn´t find anything in the development docs about answering phone calls outside the client. When I get a call and my ZoomClient is ringing, my webapp shows a notification using a webhook, that someone calls… --- ## [Receiving Zoom Phone has not been enabled for this account](https://devforum.zoom.us/t/receiving-zoom-phone-has-not-been-enabled-for-this-account/88120)
**Author:** [@kevin.walters](https://devforum.zoom.us/u/kevin.walters)\ **Replies:** 3\ **Last updated:** [May 11, 2023, 3:51pm UTC](https://devforum.zoom.us/t/receiving-zoom-phone-has-not-been-enabled-for-this-account/88120 "2023-05-11T15:51:50Z")
We are currently using JWT to download phone recordings and transcripts as well as get user phone lists. We need to update our python API to use OAUTH I can see that we are generating an access token but we are receivi… --- ## [ZoomPhone Integration for Salesforce search](https://devforum.zoom.us/t/zoomphone-integration-for-salesforce-search/87777)
**Author:** [@dsingal](https://devforum.zoom.us/u/dsingal)\ **Replies:** 1\ **Last updated:** [May 10, 2023, 11:01am UTC](https://devforum.zoom.us/t/zoomphone-integration-for-salesforce-search/87777 "2023-05-10T11:01:51Z")
We have successfully installed and are using the ZoomPhone integration plugin tool for salesforce, but are working in the background to customize it somewhat for our needs. To do this we need to understand how the teleph… --- ## [Bypass office hours at the user level](https://devforum.zoom.us/t/bypass-office-hours-at-the-user-level/86931)
**Author:** [@leonardo.cruz](https://devforum.zoom.us/u/leonardo.cruz)\ **Replies:** 2\ **Last updated:** [May 2, 2023, 8:37pm UTC](https://devforum.zoom.us/t/bypass-office-hours-at-the-user-level/86931 "2023-05-02T20:37:41Z")
Description Users need the capability to allow specific callers to bypass there business hours. For example, a user may need to receive all calls from his manager or CEO regardless of the business hours. This is at the… --- ## [How to paginate using next\_page\_token](https://devforum.zoom.us/t/how-to-paginate-using-next-page-token/87128)
**Author:** [@clchrist](https://devforum.zoom.us/u/clchrist)\ **Replies:** 4\ **Last updated:** [April 25, 2023, 10:03pm UTC](https://devforum.zoom.us/t/how-to-paginate-using-next-page-token/87128 "2023-04-25T22:03:58Z")
API Endpoint(s) and/or Zoom API Event(s): https://api.zoom.us/v2/phone/numbers https://developers.zoom.us/docs/api/rest/reference/phone/methods/#operation/listAccountPhoneNumbers I have a working API for Phone Numbers… --- ## [Issues with multiple API endpoints after account audio file limit was raised by support](https://devforum.zoom.us/t/issues-with-multiple-api-endpoints-after-account-audio-file-limit-was-raised-by-support/87014)
**Author:** [@dylan.lewis](https://devforum.zoom.us/u/dylan.lewis)\ **Replies:** 3\ **Last updated:** [April 21, 2023, 2:20pm UTC](https://devforum.zoom.us/t/issues-with-multiple-api-endpoints-after-account-audio-file-limit-was-raised-by-support/87014 "2023-04-21T14:20:36Z")
The audio file limit for my account was raised to 4000 files per my request as part of support case #16963481. After this change, I am unable to use JWT tokens with the following API endpoint https://developers.zoom.us/d… --- ## [Zoom Phone Smart Embed inbound calls](https://devforum.zoom.us/t/zoom-phone-smart-embed-inbound-calls/86485)
**Author:** [@ccr1](https://devforum.zoom.us/u/ccr1)\ **Replies:** 1\ **Last updated:** [April 12, 2023, 11:45am UTC](https://devforum.zoom.us/t/zoom-phone-smart-embed-inbound-calls/86485 "2023-04-12T11:45:23Z")
Hello, Setting up Zoom Phone Smart Embed integration and encountering unexpected behavior during an inbound call. I can see the inbound call in the Smart Embed widget, with Accept and Decline buttons, but clicking them… --- ## [How to get assignee\_extension\_ids for POST /phone/devices request](https://devforum.zoom.us/t/how-to-get-assignee-extension-ids-for-post-phone-devices-request/85707)
**Author:** [@kris.seraphine](https://devforum.zoom.us/u/kris.seraphine)\ **Replies:** 3\ **Last updated:** [April 11, 2023, 4:30pm UTC](https://devforum.zoom.us/t/how-to-get-assignee-extension-ids-for-post-phone-devices-request/85707 "2023-04-11T16:30:24Z")
I’m trying to use POST /phone/devices to add devices and associate them with common areas. The API requires either the assigned\_to or assignee\_extension\_ids property. I don’t see a way to get the extension\_id for a comm… --- ## [How can I programmatically log user into zoom phone smart embed](https://devforum.zoom.us/t/how-can-i-programmatically-log-user-into-zoom-phone-smart-embed/86288)
**Author:** [@ed.thomas](https://devforum.zoom.us/u/ed.thomas)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 2:47pm UTC](https://devforum.zoom.us/t/how-can-i-programmatically-log-user-into-zoom-phone-smart-embed/86288 "2023-04-07T14:47:12Z")
We have a zoom phone smart embed widget embedded on our application’s web page. Right now, when the user first comes into our web page, they need to log into the zoom phone smart embed widget (even though they are alread… --- ## [Initiate an outbound Zoom call to the zoom API URI](https://devforum.zoom.us/t/initiate-an-outbound-zoom-call-to-the-zoom-api-uri/85783)
**Author:** [@ed.thomas](https://devforum.zoom.us/u/ed.thomas)\ **Replies:** 0\ **Last updated:** [March 31, 2023, 5:32pm UTC](https://devforum.zoom.us/t/initiate-an-outbound-zoom-call-to-the-zoom-api-uri/85783 "2023-03-31T17:32:27Z")
I’m trying to create an outbound call from our classic ASP application to the zoom API using the URI redirect. For starters, I am trying to use Postman to get my zoom token and then call the second url to make the call. … --- ## [How to get non-English language transcriptions using the Zoom Phone API?](https://devforum.zoom.us/t/how-to-get-non-english-language-transcriptions-using-the-zoom-phone-api/83003)
**Author:** [@am-ma](https://devforum.zoom.us/u/am-ma)\ **Replies:** 4\ **Last updated:** [March 28, 2023, 12:44am UTC](https://devforum.zoom.us/t/how-to-get-non-english-language-transcriptions-using-the-zoom-phone-api/83003 "2023-03-28T00:44:54Z")
API Endpoint(s) and/or Zoom API Event(s) Download a phone recording transcript Get user’s recordings Description Is there a way to get non-English language transcriptions using the Zoom Phone API? Specifically: Ca… --- ## [Require technical help for reading the SMS from desktop client app API](https://devforum.zoom.us/t/require-technical-help-for-reading-the-sms-from-desktop-client-app-api/84920)
**Author:** [@rausa1608](https://devforum.zoom.us/u/rausa1608)\ **Replies:** 2\ **Last updated:** [March 24, 2023, 10:53pm UTC](https://devforum.zoom.us/t/require-technical-help-for-reading-the-sms-from-desktop-client-app-api/84920 "2023-03-24T22:53:59Z")
Hi , I want technical help for reading the SMS from desktop client app API. I am not sure which API is there which creates POST call through which I can read the sms from phone app on desktop client. Also how to create … --- ## [Zoom Phone + Hubspot Integration Issue](https://devforum.zoom.us/t/zoom-phone-hubspot-integration-issue/85086)
**Author:** [@distrujan](https://devforum.zoom.us/u/distrujan)\ **Replies:** 1\ **Last updated:** [March 23, 2023, 12:53am UTC](https://devforum.zoom.us/t/zoom-phone-hubspot-integration-issue/85086 "2023-03-23T00:53:15Z")
So, our Zoom Phone subscription is integrated with Hubspot. Calls directly made on Zoom Phone (desktop app) are being incorrectly logged on Hubspot. Meaning when we call Company #1, all the details (link to the call and … [Previous page](https://devforum.zoom.us/c/phone/47.md?page=8) [Next page](https://devforum.zoom.us/c/phone/47.md?page=10)