# Realtime Media Streams **URL:** https://devforum.zoom.us/c/rtms/99.md [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) --- ## [About the Realtime Media Streams category](https://devforum.zoom.us/t/about-the-realtime-media-streams-category/126416)
**Author:** [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Replies:** 2\ **Last updated:** [May 14, 2026, 3:09pm UTC](https://devforum.zoom.us/t/about-the-realtime-media-streams-category/126416 "2026-05-14T15:09:46Z")
Realtime Media Streams is a data pipeline for AI/ML applications that simplifies access to audio, video, and transcripts across the Zoom platform. --- ## [Please enable RTMS for App ID YeTzsQleS7ifGK7Nn3OEsQ (Development). App missing from auto-start list](https://devforum.zoom.us/t/please-enable-rtms-for-app-id-yetzsqles7ifgk7nn3oesq-development-app-missing-from-auto-start-list/146916)
**Author:** [@Balaji4](https://devforum.zoom.us/u/Balaji4)\ **Replies:** 2\ **Last updated:** [October 1, 2026, 3:49pm UTC](https://devforum.zoom.us/t/please-enable-rtms-for-app-id-yetzsqles7ifgk7nn3oesq-development-app-missing-from-auto-start-list/146916 "2026-10-01T15:49:04Z")
Hi Zoom team, please enable Realtime Media Streams for our app: App: “HandL RTMS Coach”, General app, user-managed, Development. App ID YeTzsQleS7ifGK7Nn3OEsQ, account no. 7023765001 (HandL Digital LLC). Developer Pack… --- ## [Enable RTMS for Client ID slSstC9BScqgTcRLPkekfQ — error 2310](https://devforum.zoom.us/t/enable-rtms-for-client-id-slsstc9bscqgtcrlpkekfq-error-2310/146888)
**Author:** [@Nithin1](https://devforum.zoom.us/u/Nithin1)\ **Replies:** 2\ **Last updated:** [October 1, 2026, 8:03am UTC](https://devforum.zoom.us/t/enable-rtms-for-client-id-slsstc9bscqgtcrlpkekfq-error-2310/146888 "2026-10-01T08:03:26Z")
Hi Zoom team, Requesting RTMS enablement and Developer Pack for our app. App type: General app (user-managed), Development Client ID: slSstC9BScqgTcRLPkekfQ Account ID: KvqrDnDJRsqLf\_GJVJB6kA Everything configurable… --- ## [RTMS on Sub Account Not Auto-starting](https://devforum.zoom.us/t/rtms-on-sub-account-not-auto-starting/146862)
**Author:** [@lisha.yang](https://devforum.zoom.us/u/lisha.yang)\ **Replies:** 1\ **Last updated:** [October 1, 2026, 7:33am UTC](https://devforum.zoom.us/t/rtms-on-sub-account-not-auto-starting/146862 "2026-10-01T07:33:42Z")
We’ve built an RTMS app on one sub account successfully. Have been getting the required data etc. Tried replicating the same app on our test sub account and RTMS is not auto-starting. Context: License: Zoom Developer … --- ## ["user\_name" occasionally missing from final RTMS transcript segment](https://devforum.zoom.us/t/user-name-occasionally-missing-from-final-rtms-transcript-segment/146310)
**Author:** [@Billy2](https://devforum.zoom.us/u/Billy2)\ **Replies:** 8\ **Last updated:** [September 29, 2026, 6:30am UTC](https://devforum.zoom.us/t/user-name-occasionally-missing-from-final-rtms-transcript-segment/146310 "2026-09-29T06:30:28Z")
Issue: The final Media connection Transcript JSON (“msg\_type”:17) is occasionally missing the “user\_name” element. Example: See From JSON Transcript Log, below. We log every message and every webhook event. The last … --- ## [Error 2310 starting RTMS via PATCH /live\_meetings/{id}/rtms\_app/status — please enable RTMS for App ID 66KVw1PWSaajlV3qb6qoRg](https://devforum.zoom.us/t/error-2310-starting-rtms-via-patch-live-meetings-id-rtms-app-status-please-enable-rtms-for-app-id-66kvw1pwsaajlv3qb6qorg/146840)
**Author:** [@victorrentea](https://devforum.zoom.us/u/victorrentea)\ **Replies:** 1\ **Last updated:** [September 29, 2026, 6:28am UTC](https://devforum.zoom.us/t/error-2310-starting-rtms-via-patch-live-meetings-id-rtms-app-status-please-enable-rtms-for-app-id-66kvw1pwsaajlv3qb6qorg/146840 "2026-09-29T06:28:14Z")
Hi, I’m a technical trainer running live workshops on Zoom. I’m building a small internal tool that shows, in real time, who is speaking (active-speaker events) and what they say (the RTMS transcript stream). I’ll use i… --- ## [startRTMS() returns Success but status stays "connecting" and meeting.rtms\_started never fires (Developer Pack trial)](https://devforum.zoom.us/t/startrtms-returns-success-but-status-stays-connecting-and-meeting-rtms-started-never-fires-developer-pack-trial/146837)
**Author:** [@Kohei](https://devforum.zoom.us/u/Kohei)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 2:14pm UTC](https://devforum.zoom.us/t/startrtms-returns-success-but-status-stays-connecting-and-meeting-rtms-started-never-fires-developer-pack-trial/146837 "2026-09-28T14:14:23Z")
Hello Zoom team, RTMS does not start for my General App even though everything appears to be configured. Could you please check and enable RTMS on the backend for my account/app? - App: General app 551 (User-managed, D… --- ## [Please enable RTMS for App ID yTX-20lBTUWBAS7sz0z1IQ (Developer Pack active)](https://devforum.zoom.us/t/please-enable-rtms-for-app-id-ytx-20lbtuwbas7sz0z1iq-developer-pack-active/146807)
**Author:** [@Toshitaka](https://devforum.zoom.us/u/Toshitaka)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 2:45am UTC](https://devforum.zoom.us/t/please-enable-rtms-for-app-id-ytx-20lbtuwbas7sz0z1iq-developer-pack-active/146807 "2026-09-28T02:45:00Z")
Hello Zoom team, We purchased the Zoom Build Platform (Developer Pack) and would like to use Realtime Media Streams (RTMS) for meetings. Account owner email: oneheart.kanri@gmail.com Plan: Zoom Workplace Pro App ID: y… --- ## [Request to enable RTMS meeting media scopes](https://devforum.zoom.us/t/request-to-enable-rtms-meeting-media-scopes/146826)
**Author:** [@Samuel11](https://devforum.zoom.us/u/Samuel11)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 2:42am UTC](https://devforum.zoom.us/t/request-to-enable-rtms-meeting-media-scopes/146826 "2026-09-28T02:42:50Z")
Request to enable RTMS meeting media scopes App ID: zTzoZXOhTgWRKBuvkkELjA (General App, “Hi”, admin-managed) We’re building a live speech-translation app for schools in Ghana. We’d like to use RTMS to read live meeti… --- ## [RTMS auto-start stopped/unable to trigger recently](https://devforum.zoom.us/t/rtms-auto-start-stopped-unable-to-trigger-recently/146724)
**Author:** [@kevin68](https://devforum.zoom.us/u/kevin68)\ **Replies:** 2\ **Last updated:** [September 24, 2026, 2:17pm UTC](https://devforum.zoom.us/t/rtms-auto-start-stopped-unable-to-trigger-recently/146724 "2026-09-24T14:17:04Z")
Today I’ve noticed RTMS auto-start has stopped working for our app since few days ago. It had been working reliably before that, and we made no changes to our app, webhook endpoint or account settings in that time. The … --- ## [Enable RTMS for App ID n\_yaxhGTSr2qfwbTqBFrQ (General App, User-Managed, Development) — error 13262, app missing from "Apps that access content in meetings" picker](https://devforum.zoom.us/t/enable-rtms-for-app-id-n-yaxhgtsr2qfwbtqbfrq-general-app-user-managed-development-error-13262-app-missing-from-apps-that-access-content-in-meetings-picker/146688)
**Author:** [@Petar1](https://devforum.zoom.us/u/Petar1)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 12:29pm UTC](https://devforum.zoom.us/t/enable-rtms-for-app-id-n-yaxhgtsr2qfwbtqbfrq-general-app-user-managed-development-error-13262-app-missing-from-apps-that-access-content-in-meetings-picker/146688 "2026-09-23T12:29:49Z")
Hi Zoom team, I’m building a real-time sales coaching integration using RTMS and I’m blocked by error 13262 despite completing every setup step in the UI. App details App ID: n\_yaxhGTSr2qfwbTqBFrQ App type: General A… --- ## [Zoom RTMS events webhooks not being received (Client ID: s0p7HT4lTvO4KgEXNYv7rQ)](https://devforum.zoom.us/t/zoom-rtms-events-webhooks-not-being-received-client-id-s0p7ht4ltvo4kgexnyv7rq/146679)
**Author:** [@mehrank](https://devforum.zoom.us/u/mehrank)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 2:31am UTC](https://devforum.zoom.us/t/zoom-rtms-events-webhooks-not-being-received-client-id-s0p7ht4ltvo4kgexnyv7rq/146679 "2026-09-23T02:31:36Z")
I’m having issues with RTMS events being received for rtms:start and rtms:end on my server. I start a meeting and still don’t get any webhooks received. I’ve checked to auto start RTMS for my app and also have the permis… --- ## [RTMS Development app missing from auto-start picker despite active Developer Pack](https://devforum.zoom.us/t/rtms-development-app-missing-from-auto-start-picker-despite-active-developer-pack/146636)
**Author:** [@Coactivy](https://devforum.zoom.us/u/Coactivy)\ **Replies:** 1\ **Last updated:** [September 22, 2026, 4:35am UTC](https://devforum.zoom.us/t/rtms-development-app-missing-from-auto-start-picker-despite-active-developer-pack/146636 "2026-09-22T04:35:16Z")
Hello Zoom Developer Team, We are testing Realtime Media Streams (RTMS) with a User-managed General app in Development and are blocked because the app does not appear in Zoom’s auto-start picker. We have verified the f… --- ## [startRTMS Success but “Your app failed to access meeting content” — no meeting.rtms\_started webhook](https://devforum.zoom.us/t/startrtms-success-but-your-app-failed-to-access-meeting-content-no-meeting-rtms-started-webhook/146646)
**Author:** [@Mirzabaig](https://devforum.zoom.us/u/Mirzabaig)\ **Replies:** 1\ **Last updated:** [September 22, 2026, 4:29am UTC](https://devforum.zoom.us/t/startrtms-success-but-your-app-failed-to-access-meeting-content-no-meeting-rtms-started-webhook/146646 "2026-09-22T04:29:07Z")
Symptom From an in-meeting Zoom App surface, zoomSdk.startRTMS() resolves with Success, then the client shows toast “Your app failed to access meeting content.” The host Allow this app to access meeting content? dialog … --- ## [Requesting RTMS backend enablement for our App ID: \_zYjYCLnTuqdk2HpDTmRdQ](https://devforum.zoom.us/t/requesting-rtms-backend-enablement-for-our-app-id-zyjyclntuqdk2hpdtmrdq/146622)
**Author:** [@Joseph11](https://devforum.zoom.us/u/Joseph11)\ **Replies:** 3\ **Last updated:** [September 21, 2026, 6:36am UTC](https://devforum.zoom.us/t/requesting-rtms-backend-enablement-for-our-app-id-zyjyclntuqdk2hpdtmrdq/146622 "2026-09-21T06:36:33Z")
Requesting RTMS backend enablement for our App ID: \_zYjYCLnTuqdk2HpDTmRdQ App type: General App, User-Managed (internal use only, our own account) Configuration completed: Event Subscriptions enabled with meeting.rtm… --- ## [Request RTMS backend enablement — App ID MIB65rnoSbaMukyTMRwDHw](https://devforum.zoom.us/t/request-rtms-backend-enablement-app-id-mib65rnosbamukytmrwdhw/146443)
**Author:** [@Gurdhian](https://devforum.zoom.us/u/Gurdhian)\ **Replies:** 2\ **Last updated:** [September 16, 2026, 6:37am UTC](https://devforum.zoom.us/t/request-rtms-backend-enablement-app-id-mib65rnosbamukytmrwdhw/146443 "2026-09-16T06:37:02Z")
Title: Request RTMS backend enablement — App ID MIB65rnoSbaMukyTMRwDHw Hello, I’m requesting RTMS backend enablement for my app. App ID: MIB65rnoSbaMukyTMRwDHw App type: General App (development mode) Ac… --- ## [RTMS start returns 403 code 13273 for App 9dyNpjGoR2eMVf7XmHGedg](https://devforum.zoom.us/t/rtms-start-returns-403-code-13273-for-app-9dynpjgor2emvf7xmhgedg/146447)
**Author:** [@Andre4](https://devforum.zoom.us/u/Andre4)\ **Replies:** 4\ **Last updated:** [September 16, 2026, 6:26am UTC](https://devforum.zoom.us/t/rtms-start-returns-403-code-13273-for-app-9dynpjgor2emvf7xmhgedg/146447 "2026-09-16T06:26:53Z")
We call PATCH /v2/live\_meetings/{meetingId}/rtms\_app/status with {“action”: “start”, “settings”: {“client\_id”: “”}} from our meeting.started webhook handler, using the host’s user OAuth token. Response: 403 {“code”:13… --- ## [RTMS start via REST returns error 2310 despite full setup](https://devforum.zoom.us/t/rtms-start-via-rest-returns-error-2310-despite-full-setup/146396)
**Author:** [@Maia](https://devforum.zoom.us/u/Maia)\ **Replies:** 1\ **Last updated:** [September 13, 2026, 5:42pm UTC](https://devforum.zoom.us/t/rtms-start-via-rest-returns-error-2310-despite-full-setup/146396 "2026-09-13T17:42:16Z")
Goal: Automatically start an RTMS stream for a Zoom meeting via the REST API when a specific event happens in our backend, without a host manually opening the meeting’s Apps panel. Details about the app: App ID: 3zU2q… --- ## [RTMS entitlement, Developer Pack billing ownership, and Basic meeting hosts](https://devforum.zoom.us/t/rtms-entitlement-developer-pack-billing-ownership-and-basic-meeting-hosts/146400)
**Author:** [@Coactivy](https://devforum.zoom.us/u/Coactivy)\ **Replies:** 0\ **Last updated:** [September 12, 2026, 8:35am UTC](https://devforum.zoom.us/t/rtms-entitlement-developer-pack-billing-ownership-and-basic-meeting-hosts/146400 "2026-09-12T08:35:18Z")
Hi Zoom team, We’re evaluating Zoom Realtime Media Streams (RTMS) for a multi-tenant SaaS integration and would like to confirm the current entitlement and billing model before purchasing Developer Pack credits. In the… --- ## [Request to enable RTMS for Meetings + auto-start for App ID GWUwP2kMQLqUTNM34CVC5w (Developer Pack trial active)](https://devforum.zoom.us/t/request-to-enable-rtms-for-meetings-auto-start-for-app-id-gwuwp2kmqlqutnm34cvc5w-developer-pack-trial-active/146366)
**Author:** [@Sorin1](https://devforum.zoom.us/u/Sorin1)\ **Replies:** 1\ **Last updated:** [September 11, 2026, 3:24am UTC](https://devforum.zoom.us/t/request-to-enable-rtms-for-meetings-auto-start-for-app-id-gwuwp2kmqlqutnm34cvc5w-developer-pack-trial-active/146366 "2026-09-11T03:24:11Z")
Hello Zoom team, The Zoom Developer Pack free trial is active on our account (20 credits, activated September 10, 2026), but the RTMS meeting media scopes and events are not available on our app. App ID: GWUwP2kMQLqUTN… --- ## [Developer Pack active but meeting:read:meeting\_transcript is disabled for General App](https://devforum.zoom.us/t/developer-pack-active-but-meetingmeeting-transcript-is-disabled-for-general-app/146360)
**Author:** [@Huks](https://devforum.zoom.us/u/Huks)\ **Replies:** 1\ **Last updated:** [September 10, 2026, 1:15pm UTC](https://devforum.zoom.us/t/developer-pack-active-but-meetingmeeting-transcript-is-disabled-for-general-app/146360 "2026-09-10T13:15:02Z")
Hi Zoom team, I am building a transcript-only RTMS application for live classroom note-taking. App name: JARVIS Classroom App type: General App — User-managed Environment: Development Developer Pack: Free Trial — Ac… --- ## [RTMS app missing from auto-start dropdown — enable backend RTMS for App ID IrrbxSIeSreHI2LtZmCwEA](https://devforum.zoom.us/t/rtms-app-missing-from-auto-start-dropdown-enable-backend-rtms-for-app-id-irrbxsiesrehi2ltzmcwea/146296)
**Author:** [@Mehmet1](https://devforum.zoom.us/u/Mehmet1)\ **Replies:** 3\ **Last updated:** [September 10, 2026, 4:58am UTC](https://devforum.zoom.us/t/rtms-app-missing-from-auto-start-dropdown-enable-backend-rtms-for-app-id-irrbxsiesrehi2ltzmcwea/146296 "2026-09-10T04:58:42Z")
Hi Zoom team, Our User-managed General app is fully configured for RTMS meetings but does NOT appear in the “Auto-start apps that access shared realtime meeting content” dropdown (only “None” is listed). Client-side … --- ## [RTMS never activates despite active Developer Pack — App ID A7NwN0zATdeZMcaFK6nb3A](https://devforum.zoom.us/t/rtms-never-activates-despite-active-developer-pack-app-id-a7nwn0zatdezmcafk6nb3a/146346)
**Author:** [@Mariko](https://devforum.zoom.us/u/Mariko)\ **Replies:** 1\ **Last updated:** [September 10, 2026, 4:32am UTC](https://devforum.zoom.us/t/rtms-never-activates-despite-active-developer-pack-app-id-a7nwn0zatdezmcafk6nb3a/146346 "2026-09-10T04:32:08Z")
Hi Zoom team, Our app has an active Zoom Developer Pack (purchased 2026-08-30, visible under Plans & Billing), but RTMS has never activated. One week later, nothing has changed. Could you please enable RTMS backend enti… --- ## [Real-time transcription for a live Zoom Phone call - Scribe API source + RTMS for Zoom Phone roadmap?](https://devforum.zoom.us/t/real-time-transcription-for-a-live-zoom-phone-call-scribe-api-source-rtms-for-zoom-phone-roadmap/146311)
**Author:** [@joeyharrington](https://devforum.zoom.us/u/joeyharrington)\ **Replies:** 0\ **Last updated:** [September 8, 2026, 10:13pm UTC](https://devforum.zoom.us/t/real-time-transcription-for-a-live-zoom-phone-call-scribe-api-source-rtms-for-zoom-phone-roadmap/146311 "2026-09-08T22:13:45Z")
We ingest Zoom Phone events and post-call recordings/transcripts today, and we want to add real-time, in-call features (live agent guidance / script-position tracking) for our Zoom Phone dialer + combiner floor. Our unde… --- ## [Enable RTMS for App ID q\_UWbhUaRAiqY6Jaw5KPnQ (Development)](https://devforum.zoom.us/t/enable-rtms-for-app-id-q-uwbhuaraiqy6jaw5kpnq-development/146249)
**Author:** [@TAEJUNG](https://devforum.zoom.us/u/TAEJUNG)\ **Replies:** 1\ **Last updated:** [September 8, 2026, 5:35am UTC](https://devforum.zoom.us/t/enable-rtms-for-app-id-q-uwbhuaraiqy6jaw5kpnq-development/146249 "2026-09-08T05:35:45Z")
Hello Zoom team, I’m requesting RTMS (Realtime Media Streams) enablement for an app in development. App ID: q\_UWbhUaRAiqY6Jaw5KPnQ App type: General App (user-managed) Account: tjyu@kdu.ac.kr Developer Pack: planni… --- ## [RTMS app missing from auto-start dropdown despite active Developer Pack trial](https://devforum.zoom.us/t/rtms-app-missing-from-auto-start-dropdown-despite-active-developer-pack-trial/146155)
**Author:** [@Lamin](https://devforum.zoom.us/u/Lamin)\ **Replies:** 2\ **Last updated:** [September 3, 2026, 12:45pm UTC](https://devforum.zoom.us/t/rtms-app-missing-from-auto-start-dropdown-despite-active-developer-pack-trial/146155 "2026-09-03T12:45:06Z")
Hi Zoom team, requesting RTMS backend enablement for our app. All client-side setup is complete but the app does not appear in the account-level auto-start picker. - App type: General app, user-managed (Development cre… --- ## [Production RTMS never starts despite active Developer Pack and correct configuration](https://devforum.zoom.us/t/production-rtms-never-starts-despite-active-developer-pack-and-correct-configuration/146148)
**Author:** [@Ari2](https://devforum.zoom.us/u/Ari2)\ **Replies:** 1\ **Last updated:** [September 3, 2026, 12:40pm UTC](https://devforum.zoom.us/t/production-rtms-never-starts-despite-active-developer-pack-and-correct-configuration/146148 "2026-09-03T12:40:52Z")
I’m using a user-managed General App with Zoom Meetings RTMS. RTMS previously worked in Development, but the Production/Beta version of the app does not start RTMS at all. I have verified all of the following: Zoom D… --- ## [Request to purchase developer pack for RTMS access on account](https://devforum.zoom.us/t/request-to-purchase-developer-pack-for-rtms-access-on-account/146086)
**Author:** [@RevvTik](https://devforum.zoom.us/u/RevvTik)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 12:22pm UTC](https://devforum.zoom.us/t/request-to-purchase-developer-pack-for-rtms-access-on-account/146086 "2026-09-01T12:22:41Z")
Hello, @chunsiong.zoom, @elisa.zoom, @JenBrissman I want to purchase the Developer Pack to enable Realtime Media Streams (RTMS) for our app. On zoom.us/pricing/developer, the Developer Pack card only shows “Contact Sal… --- ## [Developer Pack / RTMS activation stalled for existing approved Unlisted app](https://devforum.zoom.us/t/developer-pack-rtms-activation-stalled-for-existing-approved-unlisted-app/146070)
**Author:** [@scribes](https://devforum.zoom.us/u/scribes)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 10:59pm UTC](https://devforum.zoom.us/t/developer-pack-rtms-activation-stalled-for-existing-approved-unlisted-app/146070 "2026-08-31T22:59:47Z")
Hi Zoom team, We need help purchasing and activating the Developer Pack for RTMS on our existing Zoom account and approved Unlisted Marketplace app, SCRIBES. We successfully integrated and tested RTMS during our trial… --- ## [Request to enable RTMS / Developer Pack](https://devforum.zoom.us/t/request-to-enable-rtms-developer-pack/145886)
**Author:** [@RevvTik](https://devforum.zoom.us/u/RevvTik)\ **Replies:** 4\ **Last updated:** [August 31, 2026, 11:41am UTC](https://devforum.zoom.us/t/request-to-enable-rtms-developer-pack/145886 "2026-08-31T11:41:30Z")
Hi Zoom team, I need RTMS enabled/activated on my Zoom account. I submitted the “Contact Sales” form on https://zoom.us/pricing/developer to enable RTMS / Developer Pack, but haven’t received any response yet. Account … [Next page](https://devforum.zoom.us/c/rtms/99.md?page=1)