# Realtime Media Streams **URL:** https://devforum.zoom.us/c/rtms/99.md?page=2 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 3 --- ## [ RTMS chat stream connects successfully (state ACTIVE) but no MEDIA\_DATA\_CHAT (msg\_type 18) frames ever arrive](https://devforum.zoom.us/t/rtms-chat-stream-connects-successfully-state-active-but-no-media-data-chat-msg-type-18-frames-ever-arrive/144217)
**Author:** [@Federico2](https://devforum.zoom.us/u/Federico2)\ **Replies:** 8\ **Last updated:** [July 16, 2026, 2:51pm UTC](https://devforum.zoom.us/t/rtms-chat-stream-connects-successfully-state-active-but-no-media-data-chat-msg-type-18-frames-ever-arrive/144217 "2026-07-16T14:51:41Z")
Hi, I’m building a local integration that consumes in-meeting chat via RTMS (media\_type 16). The whole pipeline connects successfully, but no chat data frames (msg\_type 18) are ever delivered, regardless of who sends the… --- ## [Expectations around RTMS app users being given host role mid-meeting](https://devforum.zoom.us/t/expectations-around-rtms-app-users-being-given-host-role-mid-meeting/136265)
**Author:** [@davej](https://devforum.zoom.us/u/davej)\ **Replies:** 4\ **Last updated:** [July 16, 2026, 2:50pm UTC](https://devforum.zoom.us/t/expectations-around-rtms-app-users-being-given-host-role-mid-meeting/136265 "2026-07-16T14:50:55Z")
I’ve noticed the following behavior: Zoom User with RTMS app joins a meeting that they host. RTMS session successfully starts (expected). Participant joins. User gives Participant the host role. RTMS session end… --- ## [Purchased RTMS Developer Pack. Need verification RTMS is enabled/entitled for my account and dev app?](https://devforum.zoom.us/t/purchased-rtms-developer-pack-need-verification-rtms-is-enabled-entitled-for-my-account-and-dev-app/144650)
**Author:** [@DavidA15](https://devforum.zoom.us/u/DavidA15)\ **Replies:** 4\ **Last updated:** [July 13, 2026, 1:22pm UTC](https://devforum.zoom.us/t/purchased-rtms-developer-pack-need-verification-rtms-is-enabled-entitled-for-my-account-and-dev-app/144650 "2026-07-13T13:22:36Z")
zoom app, not Meeting SDK/Video SDK. Dev Client ID: 1\_VkyM6ETVG3H9lMvuHVfw Webhook: https://zoom-rtms-staging.cerflo.com/zoom-rtms/webhook email: dash@cerflo.com Confirmed: developer pack purchased accout “share re… --- ## [ZCC and RTMS Question](https://devforum.zoom.us/t/zcc-and-rtms-question/144632)
**Author:** [@Christian6](https://devforum.zoom.us/u/Christian6)\ **Replies:** 1\ **Last updated:** [July 8, 2026, 2:15am UTC](https://devforum.zoom.us/t/zcc-and-rtms-question/144632 "2026-07-08T02:15:28Z")
We have a General RTMS app that’s configured but contact\_center.voice\_rtms\_started never fires. Config (all verified): Scopes: contact\_center:read:zcc\_voice\_audio, read:zcc\_voice\_transcript, update:engagement\_rtms\_app… --- ## [Urgent - RTMS Started and Stopped Events Not Appearing](https://devforum.zoom.us/t/urgent-rtms-started-and-stopped-events-not-appearing/144628)
**Author:** [@orc\_zoominteg](https://devforum.zoom.us/u/orc_zoominteg)\ **Replies:** 1\ **Last updated:** [July 7, 2026, 3:11pm UTC](https://devforum.zoom.us/t/urgent-rtms-started-and-stopped-events-not-appearing/144628 "2026-07-07T15:11:30Z")
Hi Team, I’m facing an issue with RTMS event reporting in my app. I recently added the RTMS Started and RTMS Stopped events, but they are not appearing on my webhook. I also added the meeting start and end events and t… --- ## [RTMS fully configured, but no RTMS events are delivered after app authorization (meeting.rtms\_started never fires)](https://devforum.zoom.us/t/rtms-fully-configured-but-no-rtms-events-are-delivered-after-app-authorization-meeting-rtms-started-never-fires/144556)
**Author:** [@theexperts](https://devforum.zoom.us/u/theexperts)\ **Replies:** 1\ **Last updated:** [July 3, 2026, 2:40am UTC](https://devforum.zoom.us/t/rtms-fully-configured-but-no-rtms-events-are-delivered-after-app-authorization-meeting-rtms-started-never-fires/144556 "2026-07-03T02:40:22Z")
Hi Zoom Team, I’ve completed the full RTMS configuration for our Zoom application, but after successful installation and authorization inside a meeting, no RTMS events are ever delivered to our webhook endpoint, and no … --- ## [Request to Enable RTMS for My Zoom Pro Account](https://devforum.zoom.us/t/request-to-enable-rtms-for-my-zoom-pro-account/144191)
**Author:** [@Devarsh](https://devforum.zoom.us/u/Devarsh)\ **Replies:** 4\ **Last updated:** [July 2, 2026, 9:22pm UTC](https://devforum.zoom.us/t/request-to-enable-rtms-for-my-zoom-pro-account/144191 "2026-07-02T21:22:53Z")
Hi Zoom Developer Team, I’m requesting to enable Real-Time Media Streams (RTMS) on my Zoom Pro account. I have added the necessary account details below. Account Details: Account Email: charanjeet@simformsolutions.co… --- ## [Enable RTMS — meeting.rtms\_started never fires, app missing from auto-start dropdown](https://devforum.zoom.us/t/enable-rtms-meeting-rtms-started-never-fires-app-missing-from-auto-start-dropdown/144548)
**Author:** [@TomsterGZ](https://devforum.zoom.us/u/TomsterGZ)\ **Replies:** 5\ **Last updated:** [July 2, 2026, 2:15pm UTC](https://devforum.zoom.us/t/enable-rtms-meeting-rtms-started-never-fires-app-missing-from-auto-start-dropdown/144548 "2026-07-02T14:15:46Z")
Requesting RTMS backend enablement for our app. Our app, (General app, user-managed, Production) (I can send details in DM) Symptoms: meeting.rtms\_started never fires. meeting.started / meeting.ended deliver fine t… --- ## [Keep alive response is not effective](https://devforum.zoom.us/t/keep-alive-response-is-not-effective/144543)
**Author:** [@MinhCm](https://devforum.zoom.us/u/MinhCm)\ **Replies:** 1\ **Last updated:** [July 2, 2026, 3:19am UTC](https://devforum.zoom.us/t/keep-alive-response-is-not-effective/144543 "2026-07-02T03:19:06Z")
Hello Iam doing RTMS with ZCC, using raw websocket spec, no sdk Iam successfully done all the signalling and media handshakes, also getting the audio as expected. However, the Keep-Alive does not work for me. After 5 k… --- ## [C++ SDK error: wss\_data\_t::handle\_audio\_data, get user\_name failed](https://devforum.zoom.us/t/c-sdk-error-wss-data-t-handle-audio-data-get-user-name-failed/144454)
**Author:** [@MinhCm](https://devforum.zoom.us/u/MinhCm)\ **Replies:** 7\ **Last updated:** [July 1, 2026, 3:24am UTC](https://devforum.zoom.us/t/c-sdk-error-wss-data-t-handle-audio-data-get-user-name-failed/144454 "2026-07-01T03:24:25Z")
Hello, iam building a small POC application to with C++ SDK The app has everything look correct until it supposes to get the audio, then instead of receiving audio, I see a lot of “wss\_data\_t::handle\_audio\_data, get u… --- ## [Please enable RTMS for App ID f4UJz7iJSZqSEPeYsqFB5g (Development)](https://devforum.zoom.us/t/please-enable-rtms-for-app-id-f4ujz7ijszqsepeysqfb5g-development/144497)
**Author:** [@GoFunnel](https://devforum.zoom.us/u/GoFunnel)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 4:51am UTC](https://devforum.zoom.us/t/please-enable-rtms-for-app-id-f4ujz7ijszqsepeysqfb5g-development/144497 "2026-06-29T04:51:00Z")
Hi — please enable RTMS backend access for my app. This is for Zoom Meetings (not Webinars). App name: gofunnel notetaker Client ID: f4UJz7iJSZqSEPeYsqFB5g Mode: Development Everything is configured — validated webho… --- ## [RTMS webhooks not firing — need RTMS enabled on Developer Pack account](https://devforum.zoom.us/t/rtms-webhooks-not-firing-need-rtms-enabled-on-developer-pack-account/144482)
**Author:** [@Callumfrogson](https://devforum.zoom.us/u/Callumfrogson)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 2:47am UTC](https://devforum.zoom.us/t/rtms-webhooks-not-firing-need-rtms-enabled-on-developer-pack-account/144482 "2026-06-29T02:47:46Z")
Hi Zoom team, I signed up for the Zoom Developer Pack yesterday (account email: callum.frogson@outlook.com) and I’m building a meeting notes bot using RTMS. I’ve completed the full setup but meeting.rtms\_started webhook… --- ## [Request to enable RTMS media scopes — meeting:read:meeting\_audio and meeting:read:meeting\_transcript](https://devforum.zoom.us/t/request-to-enable-rtms-media-scopes-meetingmeeting-audio-and-meetingmeeting-transcript/144459)
**Author:** [@Callumfrogson](https://devforum.zoom.us/u/Callumfrogson)\ **Replies:** 1\ **Last updated:** [June 26, 2026, 3:34am UTC](https://devforum.zoom.us/t/request-to-enable-rtms-media-scopes-meetingmeeting-audio-and-meetingmeeting-transcript/144459 "2026-06-26T03:34:54Z")
Hi, I’m building a meeting notes automation app using the @zoom/rtms SDK. I need the meeting:read:meeting\_audio and meeting:read:meeting\_transcript scopes enabled on my account but they’re not appearing in my app’s scope… --- ## [Does RTMS deliver audio/transcript when the meeting host is on a Basic (free) plan, and does it work for hosts on the Zoom Web client?](https://devforum.zoom.us/t/does-rtms-deliver-audio-transcript-when-the-meeting-host-is-on-a-basic-free-plan-and-does-it-work-for-hosts-on-the-zoom-web-client/144455)
**Author:** [@kongcong](https://devforum.zoom.us/u/kongcong)\ **Replies:** 1\ **Last updated:** [June 26, 2026, 3:33am UTC](https://devforum.zoom.us/t/does-rtms-deliver-audio-transcript-when-the-meeting-host-is-on-a-basic-free-plan-and-does-it-work-for-hosts-on-the-zoom-web-client/144455 "2026-06-26T03:33:23Z")
Hi Zoom team, I’m building a Zoom App (General app, user-managed, Meetings surface) that uses RTMS to capture live meeting content. Before finalizing our architecture, I need to confirm how RTMS behaves depending on the… --- ## [Realtime Websocket events catchup](https://devforum.zoom.us/t/realtime-websocket-events-catchup/144332)
**Author:** [@Amit11](https://devforum.zoom.us/u/Amit11)\ **Replies:** 8\ **Last updated:** [June 25, 2026, 5:32am UTC](https://devforum.zoom.us/t/realtime-websocket-events-catchup/144332 "2026-06-25T05:32:02Z")
Hi Team, I’ve been working on the Zoom RTMS integration and have successfully built a solution to capture live meeting transcripts. My backend service establishes an Event Subscriber WebSocket connection (instead of us… --- ## [Zoom RTMS webhooks not triggered for users who link/register while already in an active meeting](https://devforum.zoom.us/t/zoom-rtms-webhooks-not-triggered-for-users-who-link-register-while-already-in-an-active-meeting/144331)
**Author:** [@Jangwon](https://devforum.zoom.us/u/Jangwon)\ **Replies:** 3\ **Last updated:** [June 23, 2026, 8:18am UTC](https://devforum.zoom.us/t/zoom-rtms-webhooks-not-triggered-for-users-who-link-register-while-already-in-an-active-meeting/144331 "2026-06-23T08:18:58Z")
Hi team, We have completed the development of the SconChat-Zoom App (which operates via webhooks). However, we have encountered a critical UX hurdle regarding Realtime Media Streams (RTMS) webhooks. \[The Problem\] If a … --- ## [RTMS events not reaching the webhook](https://devforum.zoom.us/t/rtms-events-not-reaching-the-webhook/144314)
**Author:** [@Anu](https://devforum.zoom.us/u/Anu)\ **Replies:** 3\ **Last updated:** [June 23, 2026, 3:19am UTC](https://devforum.zoom.us/t/rtms-events-not-reaching-the-webhook/144314 "2026-06-23T03:19:59Z")
Hi, I’m a Zoom Pro user working on integrating RTMS (Real-time Media Streaming) into my application, and I’ve run into a couple of roadblocks where I’d appreciate some guidance. 1. Scope Configuration Issues I’m confi… --- ## [Issue with RTMS: Missing Webhook Events and Scopes for WebSocket Connection](https://devforum.zoom.us/t/issue-with-rtms-missing-webhook-events-and-scopes-for-websocket-connection/140262)
**Author:** [@Jangwon](https://devforum.zoom.us/u/Jangwon)\ **Replies:** 30\ **Last updated:** [June 17, 2026, 3:11am UTC](https://devforum.zoom.us/t/issue-with-rtms-missing-webhook-events-and-scopes-for-websocket-connection/140262 "2026-06-17T03:11:43Z")
Hi, I am currently a Zoom Pro user and am working on integrating RTMS (Real-time Media Streaming) into my application. However, I’ve encountered a few roadblocks and would appreciate some guidance. 1. Scope Configurati… --- ## [RTMS works on developer account but not on Zoom marketplace tester's account (Development mode)](https://devforum.zoom.us/t/rtms-works-on-developer-account-but-not-on-zoom-marketplace-testers-account-development-mode/143827)
**Author:** [@AhmetA](https://devforum.zoom.us/u/AhmetA)\ **Replies:** 2\ **Last updated:** [June 16, 2026, 3:34pm UTC](https://devforum.zoom.us/t/rtms-works-on-developer-account-but-not-on-zoom-marketplace-testers-account-development-mode/143827 "2026-06-16T15:34:45Z")
Hi, We’re building a General App with Real-Time Media Streams (RTMS) for live transcription. Our app is currently in Development mode and a Zoom marketplace reviewer is testing it, so we’re using our Development Client … --- ## [RTMS Developer Pack pricing for Business account](https://devforum.zoom.us/t/rtms-developer-pack-pricing-for-business-account/144203)
**Author:** [@aia\_yuki](https://devforum.zoom.us/u/aia_yuki)\ **Replies:** 1\ **Last updated:** [June 15, 2026, 7:28am UTC](https://devforum.zoom.us/t/rtms-developer-pack-pricing-for-business-account/144203 "2026-06-15T07:28:43Z")
Hi, We have a Business plan account and would like to evaluate Zoom Realtime Media Streams (RTMS) for an internal analytics tool. Expected usage: ~200 meetings/month ~60 min per meeting 300-500 participants p… --- ## [Enable RTMS for App ID mfbbW6VwQ7mpOqCrglGAA (Development) — error 2310 + app missing from auto-start dropdown despite granted scopes](https://devforum.zoom.us/t/enable-rtms-for-app-id-mfbbw6vwq7mpoqcrglgaa-development-error-2310-app-missing-from-auto-start-dropdown-despite-granted-scopes/144186)
**Author:** [@Uplico](https://devforum.zoom.us/u/Uplico)\ **Replies:** 1\ **Last updated:** [June 15, 2026, 7:22am UTC](https://devforum.zoom.us/t/enable-rtms-for-app-id-mfbbw6vwq7mpoqcrglgaa-development-error-2310-app-missing-from-auto-start-dropdown-despite-granted-scopes/144186 "2026-06-15T07:22:31Z")
Hi, requesting RTMS enablement for our development app. We’ve exhausted all client-side configuration: Client ID: mfbbW6VwQ7mpOqCrglGAA (General App, user-managed, Development credentials) Symptoms: PATCH /v2/live\_me… --- ## [Live Transcripts](https://devforum.zoom.us/t/live-transcripts/144060)
**Author:** [@Amit11](https://devforum.zoom.us/u/Amit11)\ **Replies:** 5\ **Last updated:** [June 14, 2026, 4:40am UTC](https://devforum.zoom.us/t/live-transcripts/144060 "2026-06-14T04:40:36Z")
Does RTMS expose any partial/interim transcript events that correspond to the live captions shown in the Zoom client?. The current RTMS server doesn’t stream the transcripts. It provides the transcripts at the end of th… --- ## [Can an RTMS app auto start on host only?](https://devforum.zoom.us/t/can-an-rtms-app-auto-start-on-host-only/144109)
**Author:** [@BrianCassingena](https://devforum.zoom.us/u/BrianCassingena)\ **Replies:** 1\ **Last updated:** [June 11, 2026, 10:41pm UTC](https://devforum.zoom.us/t/can-an-rtms-app-auto-start-on-host-only/144109 "2026-06-11T22:41:47Z")
I’m having a problem on calls where both parties are using the same RTMS app, the first one in is role bound but then the 2nd one comes in an overwrites the first one. Is it possible for an RTMS app to only start when t… --- ## [Enable RTMS for App ID \[dthnyMT7uXD3QwxE9ehA\]](https://devforum.zoom.us/t/enable-rtms-for-app-id-dthnymt7uxd3qwxe9eha/144084)
**Author:** [@dd1tran](https://devforum.zoom.us/u/dd1tran)\ **Replies:** 1\ **Last updated:** [June 10, 2026, 2:08pm UTC](https://devforum.zoom.us/t/enable-rtms-for-app-id-dthnymt7uxd3qwxe9eha/144084 "2026-06-10T14:08:02Z")
Hi — requesting RTMS (Realtime Media Streams) beta access be enabled for our app. Account ID: ZU\_\_EMiYSKW26f\_IMD42tQ - App: “RTMS RBS” — General app, Meetings surface, App ID \[dthnyMT7uXD3QwxE9ehA\] - App scopes: meet… --- ## [Please enable RTMS for my account - I already signed up to developer program pay as you go](https://devforum.zoom.us/t/please-enable-rtms-for-my-account-i-already-signed-up-to-developer-program-pay-as-you-go/144036)
**Author:** [@Elie1](https://devforum.zoom.us/u/Elie1)\ **Replies:** 4\ **Last updated:** [June 9, 2026, 3:10am UTC](https://devforum.zoom.us/t/please-enable-rtms-for-my-account-i-already-signed-up-to-developer-program-pay-as-you-go/144036 "2026-06-09T03:10:01Z")
I’ve signed up for developer pay as you go program, I have an app, still can’t enable RTMS for it, please help --- ## [Enable RTMS for Meetings (real-time media streams) for our account](https://devforum.zoom.us/t/enable-rtms-for-meetings-real-time-media-streams-for-our-account/143942)
**Author:** [@Adir1](https://devforum.zoom.us/u/Adir1)\ **Replies:** 5\ **Last updated:** [June 9, 2026, 3:05am UTC](https://devforum.zoom.us/t/enable-rtms-for-meetings-real-time-media-streams-for-our-account/143942 "2026-06-09T03:05:13Z")
Hi Zoom Developer Support, We’d like to request that Real-Time Media Streams (RTMS) for Meetings be enabled for our account. Account ID: A9hjS20QTrGkZgu2\_TOcBw App (Published OAuth) Client ID: WRJ2k3HTGSkdCSf5Ai6rw C… --- ## [RTMS App subscribed to meeting particpant join and leave events but not receiving them](https://devforum.zoom.us/t/rtms-app-subscribed-to-meeting-particpant-join-and-leave-events-but-not-receiving-them/144018)
**Author:** [@lisha.yang](https://devforum.zoom.us/u/lisha.yang)\ **Replies:** 1\ **Last updated:** [June 8, 2026, 3:28am UTC](https://devforum.zoom.us/t/rtms-app-subscribed-to-meeting-particpant-join-and-leave-events-but-not-receiving-them/144018 "2026-06-08T03:28:56Z")
The app is subscribed to the above mentioned events and has meeting:read:participant, meeting:read:meeting scopes. Not sure if it’s missing any other scopes. When I dump the webhook events, I do see meeting.rtms\_started … --- ## [Two meeting.rtms\_started webhooks fire per meeting](https://devforum.zoom.us/t/two-meeting-rtms-started-webhooks-fire-per-meeting/143978)
**Author:** [@BrianCassingena](https://devforum.zoom.us/u/BrianCassingena)\ **Replies:** 2\ **Last updated:** [June 4, 2026, 6:38am UTC](https://devforum.zoom.us/t/two-meeting-rtms-started-webhooks-fire-per-meeting/143978 "2026-06-04T06:38:56Z")
Hi guys I have a problem with our RTMS setup: every time a meeting starts, our backend receives two separate meeting.rtms\_started webhook payloads for the same meeting\_uuid. Each has a different rtms\_stream\_id. One strea… --- ## [RTMS on Sub Account](https://devforum.zoom.us/t/rtms-on-sub-account/143974)
**Author:** [@cdahms](https://devforum.zoom.us/u/cdahms)\ **Replies:** 1\ **Last updated:** [June 4, 2026, 5:48am UTC](https://devforum.zoom.us/t/rtms-on-sub-account/143974 "2026-06-04T05:48:12Z")
We had an RTMS trial on a separate account we use as a development environment, got an app working end to end. Purchased an RTMS contract on our main account, trying to enable RTMS on a new sub account where we can cont… --- ## [How to receive meeting audio in a third-party Zoom App (side panel) for live transcription / AI](https://devforum.zoom.us/t/how-to-receive-meeting-audio-in-a-third-party-zoom-app-side-panel-for-live-transcription-ai/143952)
**Author:** [@pallgood](https://devforum.zoom.us/u/pallgood)\ **Replies:** 1\ **Last updated:** [June 2, 2026, 3:12am UTC](https://devforum.zoom.us/t/how-to-receive-meeting-audio-in-a-third-party-zoom-app-side-panel-for-live-transcription-ai/143952 "2026-06-02T03:12:00Z")
Hi all, I’m building an in-client Zoom App that runs as a side panel during regular Zoom Meetings. It’s an AI assistant for the meeting host (specifically: hiring interviewers). The side panel shows live question sug… [Previous page](https://devforum.zoom.us/c/rtms/99.md?page=1) [Next page](https://devforum.zoom.us/c/rtms/99.md?page=3)