# Realtime Media Streams **URL:** https://devforum.zoom.us/c/rtms/99.md?page=7 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 8 --- ## [Not receiving any media streams when running sample app](https://devforum.zoom.us/t/not-receiving-any-media-streams-when-running-sample-app/132324)
**Author:** [@noah.duncan](https://devforum.zoom.us/u/noah.duncan)\ **Replies:** 2\ **Last updated:** [July 21, 2025, 4:21pm UTC](https://devforum.zoom.us/t/not-receiving-any-media-streams-when-running-sample-app/132324 "2025-07-21T16:21:30Z")
I’m running the sample app here: https://github.com/zoom/rtms-developer-preview-js It appears to work successfully, but no media data is ever received. It gets meeting.rtms\_stopped after about 30 seconds of running. Th… --- ## [@zoom/rtms SDK: onVideoData is not called](https://devforum.zoom.us/t/zoom-rtms-sdk-onvideodata-is-not-called/131519)
**Author:** [@xgantan](https://devforum.zoom.us/u/xgantan)\ **Replies:** 3\ **Last updated:** [July 21, 2025, 4:19pm UTC](https://devforum.zoom.us/t/zoom-rtms-sdk-onvideodata-is-not-called/131519 "2025-07-21T16:19:48Z")
onAudioData is called but onVideoData is not called in the following code: import rtms from "@zoom/rtms"; rtms.onWebhookEvent(({event, payload}) =\> { console.log(event, payload) if (event !== "meeting.rtms\_st… --- ## [Problems with production client id/secret for general app](https://devforum.zoom.us/t/problems-with-production-client-id-secret-for-general-app/134341)
**Author:** [@davej](https://devforum.zoom.us/u/davej)\ **Replies:** 3\ **Last updated:** [July 21, 2025, 4:16pm UTC](https://devforum.zoom.us/t/problems-with-production-client-id-secret-for-general-app/134341 "2025-07-21T16:16:39Z")
Hello. I’m having trouble getting streaming data out of the beta client for RTMS. I have Zoom general app with all of the permissions and scopes required by the RTMS docs. When using the client id/secret for “developm… --- ## [Unable to start the RTMS](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992)
**Author:** [@MartinT](https://devforum.zoom.us/u/MartinT)\ **Replies:** 8\ **Last updated:** [July 21, 2025, 4:08pm UTC](https://devforum.zoom.us/t/unable-to-start-the-rtms/134992 "2025-07-21T16:08:36Z")
We have been trying the RTMS, but even with an existing, or new app we can’t start the stream. We have followed this excact video: (YT: " Getting started with Realtime Media Streams with the NodeJS RTMS SDK ")I and /doc… --- ## [Syncing audio and video streams](https://devforum.zoom.us/t/syncing-audio-and-video-streams/132822)
**Author:** [@xgantan](https://devforum.zoom.us/u/xgantan)\ **Replies:** 3\ **Last updated:** [June 30, 2025, 6:08am UTC](https://devforum.zoom.us/t/syncing-audio-and-video-streams/132822 "2025-06-30T06:08:11Z")
Currently, the audio data chunks and video data frames are received at separate callback in the JS code sample. Is there a way to receive a combined audio+video stream instead of separate ones? If not, which algorithm do… --- ## [Welcome to the RTMS beta](https://devforum.zoom.us/t/welcome-to-the-rtms-beta/128328)
**Author:** [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Replies:** 1\ **Last updated:** [July 17, 2025, 3:13pm UTC](https://devforum.zoom.us/t/welcome-to-the-rtms-beta/128328 "2025-07-17T15:13:03Z")
Realtime Media Streams (RTMS) allow you to access live media from Zoom, including audio, video, and transcripts facilitated by role-based access controls and disclosures to participants. RTMS uses event-driven architect… --- ## [RTMS SDK installation failed - \[cmake-js compile Error\]](https://devforum.zoom.us/t/rtms-sdk-installation-failed-cmake-js-compile-error/134741)
**Author:** [@pmx](https://devforum.zoom.us/u/pmx)\ **Replies:** 5\ **Last updated:** [July 16, 2025, 5:58am UTC](https://devforum.zoom.us/t/rtms-sdk-installation-failed-cmake-js-compile-error/134741 "2025-07-16T05:58:51Z")
I am trying to Install Zoom RTMS SDK but it failed with “cmake-js compile Error” . I tried to delete node\_modules and npm cache but it didn’t work. I am using node v24.3.0. and npm v11.4.2 this is my terminal error: n… --- ## [Is there an API to allow the RTMS app to auto-start with the meeting?](https://devforum.zoom.us/t/is-there-an-api-to-allow-the-rtms-app-to-auto-start-with-the-meeting/131509)
**Author:** [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Replies:** 1\ **Last updated:** [July 8, 2025, 9:24pm UTC](https://devforum.zoom.us/t/is-there-an-api-to-allow-the-rtms-app-to-auto-start-with-the-meeting/131509 "2025-07-08T21:24:31Z")
:pushpin: Repost from the Developer Preview Kickoff Yes, API support for auto-starting your RTMS is currently on the roadmap and is scheduled for late May. This will allow developers to programmatically trigger the RTMS… --- ## [How to identify the organization of a RTMS meeting?](https://devforum.zoom.us/t/how-to-identify-the-organization-of-a-rtms-meeting/131120)
**Author:** [@xgantan](https://devforum.zoom.us/u/xgantan)\ **Replies:** 3\ **Last updated:** [July 8, 2025, 5:39am UTC](https://devforum.zoom.us/t/how-to-identify-the-organization-of-a-rtms-meeting/131120 "2025-07-08T05:39:50Z")
From the payload of meeting.rtms.started, I’m not sure which field could be used to identify the organization of the meeting: { "event": "meeting.rtms.started", "event\_ts": 1732313171881, "payload": { … --- ## [When calling zoomSdk.startRTMS getting error Code 10001 The Zoom client encountered an error while processing the request](https://devforum.zoom.us/t/when-calling-zoomsdk-startrtms-getting-error-code-10001-the-zoom-client-encountered-an-error-while-processing-the-request/134351)
**Author:** [@gmeola-sw](https://devforum.zoom.us/u/gmeola-sw)\ **Replies:** 2\ **Last updated:** [July 8, 2025, 12:38am UTC](https://devforum.zoom.us/t/when-calling-zoomsdk-startrtms-getting-error-code-10001-the-zoom-client-encountered-an-error-while-processing-the-request/134351 "2025-07-08T00:38:25Z")
When trying to start RTMS using @zoom/appssdk method startRTMS, I’m getting the following error: Uncaught Error: The Zoom client encountered an error while processing the request! at new ZoomApiError2 (sdk.es.js:133… --- ## [Video handling in rtms-samples](https://devforum.zoom.us/t/video-handling-in-rtms-samples/132045)
**Author:** [@xgantan](https://devforum.zoom.us/u/xgantan)\ **Replies:** 7\ **Last updated:** [June 30, 2025, 6:07am UTC](https://devforum.zoom.us/t/video-handling-in-rtms-samples/132045 "2025-06-30T06:07:52Z")
When will we get some sample code to show how to handle the video streams in https://github.com/zoom/rtms-samples? Thanks. --- ## [Servers close sockets consistent with keep-alive spec, regardless of client sending KEEP\_ALIVE\_RESPs](https://devforum.zoom.us/t/servers-close-sockets-consistent-with-keep-alive-spec-regardless-of-client-sending-keep-alive-resps/134547)
**Author:** [@davej](https://devforum.zoom.us/u/davej)\ **Replies:** 1\ **Last updated:** [June 30, 2025, 5:55am UTC](https://devforum.zoom.us/t/servers-close-sockets-consistent-with-keep-alive-spec-regardless-of-client-sending-keep-alive-resps/134547 "2025-06-30T05:55:04Z")
Using my development keys, I’ve been able to successfully stream media but only for ~60 seconds. (I’ve previously reported here that any media connections would not stream data using development keys in the handshake req… --- ## [Access token for npm install from github repo and access to the samples repos](https://devforum.zoom.us/t/access-token-for-npm-install-from-github-repo-and-access-to-the-samples-repos/133366)
**Author:** [@constantine](https://devforum.zoom.us/u/constantine)\ **Replies:** 2\ **Last updated:** [June 4, 2025, 2:14pm UTC](https://devforum.zoom.us/t/access-token-for-npm-install-from-github-repo-and-access-to-the-samples-repos/133366 "2025-06-04T14:14:14Z")
Hi, I filled up the survey form and got access to https://github.com/zoom/rtms. Can I have the token required to do npm install? Also if possible, please give access to: https://github.com/zoom/rtms-samples rtms-dev… --- ## [Access to the @zoom/rtms SDK github repo](https://devforum.zoom.us/t/access-to-the-zoom-rtms-sdk-github-repo/131463)
**Author:** [@xgantan](https://devforum.zoom.us/u/xgantan)\ **Replies:** 8\ **Last updated:** [May 7, 2025, 12:09am UTC](https://devforum.zoom.us/t/access-to-the-zoom-rtms-sdk-github-repo/131463 "2025-05-07T00:09:07Z")
Can I get access to the @zoom/rtms SDK github repo? Thank you. --- ## [Developer Preview: What’s Coming + We Want Your Feedback!](https://devforum.zoom.us/t/developer-preview-what-s-coming-we-want-your-feedback/131652)
**Author:** [@joan.zoom](https://devforum.zoom.us/u/joan.zoom)\ **Replies:** 0\ **Last updated:** [April 18, 2025, 8:36pm UTC](https://devforum.zoom.us/t/developer-preview-what-s-coming-we-want-your-feedback/131652 "2025-04-18T20:36:40Z")
We’re thrilled with the creativity and momentum coming out of the RTMS Developer Preview — and we’re just getting started. As we expand the capabilities of RTMS and our broader platform, we want to give you a sneak peek … --- ## [The client server is not receiving any media data](https://devforum.zoom.us/t/the-client-server-is-not-receiving-any-media-data/131464)
**Author:** [@xgantan](https://devforum.zoom.us/u/xgantan)\ **Replies:** 2\ **Last updated:** [April 15, 2025, 2:38pm UTC](https://devforum.zoom.us/t/the-client-server-is-not-receiving-any-media-data/131464 "2025-04-15T14:38:56Z")
I’m testing the media data handling using a Javascript app. So far, the app is receiving the initial signaling handshake and can connect to an all/audio/video server URL from the data handshake response. Then, it can rec… --- ## [Do my users need a special version of the Zoom client?](https://devforum.zoom.us/t/do-my-users-need-a-special-version-of-the-zoom-client/131486)
**Author:** [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Replies:** 1\ **Last updated:** [April 14, 2025, 11:06pm UTC](https://devforum.zoom.us/t/do-my-users-need-a-special-version-of-the-zoom-client/131486 "2025-04-14T23:06:49Z")
This question came in during the Kickoff from someone using RTMS to build a sales assistant for their customers: “If we develop a real-time AI sales coach using RTMS beta, does our customer need to use a special versio… --- ## [Can I receive streams without joining the Meeting? Host, Participant, and Permission Scenarios Explained](https://devforum.zoom.us/t/can-i-receive-streams-without-joining-the-meeting-host-participant-and-permission-scenarios-explained/131485)
**Author:** [@joan.zoom](https://devforum.zoom.us/u/joan.zoom)\ **Replies:** 0\ **Last updated:** [April 14, 2025, 11:00pm UTC](https://devforum.zoom.us/t/can-i-receive-streams-without-joining-the-meeting-host-participant-and-permission-scenarios-explained/131485 "2025-04-14T23:00:13Z")
:pushpin: Repost from the Developer Preview Kickoff A good question from our Developer Preview Kickoff session was about how and when RTMS can be triggered — specifically: Is it possible to receive a stream without th… --- ## [Can I Enable RTMS for All Meetings in My Account?](https://devforum.zoom.us/t/can-i-enable-rtms-for-all-meetings-in-my-account/131368)
**Author:** [@joan.zoom](https://devforum.zoom.us/u/joan.zoom)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 5:53pm UTC](https://devforum.zoom.us/t/can-i-enable-rtms-for-all-meetings-in-my-account/131368 "2025-04-11T17:53:41Z")
Can RTMS streams be toggled on for all meetings in an account, or is it user-by-user? A thoughtful question from the kickoff revolved around whether RTMS streams can be configured globally at the account level --- ## [Where Do RTMS Timestamps Come From?](https://devforum.zoom.us/t/where-do-rtms-timestamps-come-from/131367)
**Author:** [@joan.zoom](https://devforum.zoom.us/u/joan.zoom)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 5:45pm UTC](https://devforum.zoom.us/t/where-do-rtms-timestamps-come-from/131367 "2025-04-11T17:45:51Z")
Are timestamps for RTMS signals generated on the local user’s device or from Zoom’s servers? This was a great question asked during the kickoff — reposting here so others can benefit! --- ## [Error Code 10003 installing preview client on Windows](https://devforum.zoom.us/t/error-code-10003-installing-preview-client-on-windows/131249)
**Author:** [@jeremy.wright](https://devforum.zoom.us/u/jeremy.wright)\ **Replies:** 0\ **Last updated:** [April 9, 2025, 7:52pm UTC](https://devforum.zoom.us/t/error-code-10003-installing-preview-client-on-windows/131249 "2025-04-09T19:52:12Z")
Some Developer preview participants are seeing Error code: 10003 when trying to install the preview client on Windows. Please take the following steps to resolve Right click the install package click view cert. se… --- ## [Understanding Zoom RTMS and Third-Party App Permissions in External Meetings](https://devforum.zoom.us/t/understanding-zoom-rtms-and-third-party-app-permissions-in-external-meetings/131203)
**Author:** [@joan.zoom](https://devforum.zoom.us/u/joan.zoom)\ **Replies:** 0\ **Last updated:** [April 8, 2025, 10:30pm UTC](https://devforum.zoom.us/t/understanding-zoom-rtms-and-third-party-app-permissions-in-external-meetings/131203 "2025-04-08T22:30:49Z")
As a developer building innovative experiences using Zoom’s Realtime Media Streams (RTMS), a question that might arise around app behavior—especially apps are involved in meetings hosted outside your organization might … --- ## [Meeting.rtms.started webhook: more information?](https://devforum.zoom.us/t/meeting-rtms-started-webhook-more-information/130620)
**Author:** [@davej](https://devforum.zoom.us/u/davej)\ **Replies:** 2\ **Last updated:** [April 3, 2025, 7:29pm UTC](https://devforum.zoom.us/t/meeting-rtms-started-webhook-more-information/130620 "2025-04-03T19:29:03Z")
Does Zoom plan on adding more information to the webhook? I request at least adding host\_id, which would allow folks to enrich RTMS session processing with internal user data without making an extra API call to Zoom. [Previous page](https://devforum.zoom.us/c/rtms/99.md?page=6)