# Video SDK **URL:** https://devforum.zoom.us/c/video-sdk/55.md?page=1 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 2 --- ## [Which QoS signal should drive app-level graceful degradation? Dashboard health and per-stream quality disagree on the same session](https://devforum.zoom.us/t/which-qos-signal-should-drive-app-level-graceful-degradation-dashboard-health-and-per-stream-quality-disagree-on-the-same-session/146342)
**Author:** [@JoaoAranha](https://devforum.zoom.us/u/JoaoAranha)\ **Replies:** 3\ **Last updated:** [September 14, 2026, 6:16pm UTC](https://devforum.zoom.us/t/which-qos-signal-should-drive-app-level-graceful-degradation-dashboard-health-and-per-stream-quality-disagree-on-the-same-session/146342 "2026-09-14T18:16:20Z")
Context: We run Top2You, a Brazilian corporate mentoring platform. Roughly 500 one-on-one sessions per month on Video SDK Web, almost all Brazil to Brazil, 45 to 60 minutes each, with senior executives on the other end … --- ## [Web Video SDK 2.4.0 — Memory leak (~70 MB per session) after destroyClient(); orphaned "vb\_worker" created without Virtual Background](https://devforum.zoom.us/t/web-video-sdk-2-4-0-memory-leak-70-mb-per-session-after-destroyclient-orphaned-vb-worker-created-without-virtual-background/146168)
**Author:** [@meet-jeavio](https://devforum.zoom.us/u/meet-jeavio)\ **Replies:** 5\ **Last updated:** [September 14, 2026, 6:58am UTC](https://devforum.zoom.us/t/web-video-sdk-2-4-0-memory-leak-70-mb-per-session-after-destroyclient-orphaned-vb-worker-created-without-virtual-background/146168 "2026-09-14T06:58:48Z")
Description We run a long-lived kiosk, which suffice sequential 1:1 sessions on a single page (the page is not reloaded between sessions). For each session, we create a client, initialize, join, start audio/video, and at… --- ## [Which video mode is recommended: WebRTC Video or WebAssembly Video](https://devforum.zoom.us/t/which-video-mode-is-recommended-webrtc-video-or-webassembly-video/146312)
**Author:** [@yoshiki.tamura](https://devforum.zoom.us/u/yoshiki.tamura)\ **Replies:** 1\ **Last updated:** [September 9, 2026, 8:20pm UTC](https://devforum.zoom.us/t/which-video-mode-is-recommended-webrtc-video-or-webassembly-video/146312 "2026-09-09T20:20:32Z")
Video SDK Type and Version Web v2.5.0 Description I understand that the Zoom Video SDK offers two video modes: “WebRTC Video” mode and “WebAssembly Video” mode. However, I could not find any documentation describing th… --- ## [How to Upgrade a Free Video SDK PAYG Account for Cloud Recording and Post-Session Transcription?](https://devforum.zoom.us/t/how-to-upgrade-a-free-video-sdk-payg-account-for-cloud-recording-and-post-session-transcription/146150)
**Author:** [@Thi1](https://devforum.zoom.us/u/Thi1)\ **Replies:** 0\ **Last updated:** [September 3, 2026, 2:53am UTC](https://devforum.zoom.us/t/how-to-upgrade-a-free-video-sdk-payg-account-for-cloud-recording-and-post-session-transcription/146150 "2026-09-03T02:53:38Z")
Hi Zoom Developer Support Team, We are currently using a Zoom Video SDK | Pay As You Go account. As shown in the attached screenshot, our current account includes: 10,000 Video SDK session minutes per month. We… --- ## [Recording/Transcription Consent Popup in Web Video SDK](https://devforum.zoom.us/t/recording-transcription-consent-popup-in-web-video-sdk/145942)
**Author:** [@mindover](https://devforum.zoom.us/u/mindover)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 7:22pm UTC](https://devforum.zoom.us/t/recording-transcription-consent-popup-in-web-video-sdk/145942 "2026-08-31T19:22:49Z")
For a Web Video SDK application, what is the expected participant consent behavior when a session uses transcription without saving a video recording? Specifically: Does the standard “This meeting is being recorded” c… --- ## [Video SDK Cloud Recording Error 7200](https://devforum.zoom.us/t/video-sdk-cloud-recording-error-7200/145914)
**Author:** [@Jadie](https://devforum.zoom.us/u/Jadie)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 6:59pm UTC](https://devforum.zoom.us/t/video-sdk-cloud-recording-error-7200/145914 "2026-08-31T18:59:20Z")
Hi Zoom Developer Team, We are implementing Cloud Recording using the Zoom Video SDK for Web and are currently unable to start a recording. We reviewed the Video SDK cloud recording documentation provided by your team … --- ## [Zoom Video SDK Recordings page displays UTC instead of the configured account timezone](https://devforum.zoom.us/t/zoom-video-sdk-recordings-page-displays-utc-instead-of-the-configured-account-timezone/145675)
**Author:** [@mindover](https://devforum.zoom.us/u/mindover)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 2:09pm UTC](https://devforum.zoom.us/t/zoom-video-sdk-recordings-page-displays-utc-instead-of-the-configured-account-timezone/145675 "2026-08-27T14:09:03Z")
Hello Zoom Team, I am using Zoom Video SDK with Cloud Recording and Recording Transcripts in my application. My Zoom account’s personal profile timezone is already set to: (GMT+5:30) India / Asia/Kolkata However, aft… --- ## [Downloading the TRANSCRIPT url returned by the v2/videosdk/sessions/:id/recordings failed](https://devforum.zoom.us/t/downloading-the-transcript-url-returned-by-the-v2-videosdk-sessions-id-recordings-failed/144516)
**Author:** [@OliverLLL](https://devforum.zoom.us/u/OliverLLL)\ **Replies:** 5\ **Last updated:** [August 27, 2026, 4:30am UTC](https://devforum.zoom.us/t/downloading-the-transcript-url-returned-by-the-v2-videosdk-sessions-id-recordings-failed/144516 "2026-08-27T04:30:14Z")
API Endpoint(s) and/or Zoom API Event(s) v2/videosdk/sessions/:id/recordings Description: When I tried using Axios, Postman, or Chrome to download the TRANSCRIPT file returned by the v2/videosdk/sessions/:id/recording… --- ## [Will flutter\_zoom\_videosdk support Swift Package Manager (SPM) in the future?](https://devforum.zoom.us/t/will-flutter-zoom-videosdk-support-swift-package-manager-spm-in-the-future/144998)
**Author:** [@Yuta1](https://devforum.zoom.us/u/Yuta1)\ **Replies:** 3\ **Last updated:** [August 25, 2026, 3:00am UTC](https://devforum.zoom.us/t/will-flutter-zoom-videosdk-support-swift-package-manager-spm-in-the-future/144998 "2026-08-25T03:00:21Z")
Video SDK Type and Version Flutter Zoom Video SDK (Version: 2.5.10) Platform: iOS Description We are currently using the \`flutter\_zoom\_videosdk\` in our project. However, we noticed that it currently does not support Sw… --- ## [HDS compliance for Zoom Video SDK in a French healthcare application – contractual requirements](https://devforum.zoom.us/t/hds-compliance-for-zoom-video-sdk-in-a-french-healthcare-application-contractual-requirements/145766)
**Author:** [@Sabri](https://devforum.zoom.us/u/Sabri)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 4:04pm UTC](https://devforum.zoom.us/t/hds-compliance-for-zoom-video-sdk-in-a-french-healthcare-application-contractual-requirements/145766 "2026-08-21T16:04:58Z")
Hello, We are developing CardioPluriel, a French healthcare application for remote cardiac rehabilitation, and we would like to use Zoom Video SDK for individual and group video sessions between healthcare professionals… --- ## [Can a whiteboard created via /whiteboards/import be loaded into a live Video SDK session?](https://devforum.zoom.us/t/can-a-whiteboard-created-via-whiteboards-import-be-loaded-into-a-live-video-sdk-session/145671)
**Author:** [@Rajath](https://devforum.zoom.us/u/Rajath)\ **Replies:** 0\ **Last updated:** [August 18, 2026, 3:49am UTC](https://devforum.zoom.us/t/can-a-whiteboard-created-via-whiteboards-import-be-loaded-into-a-live-video-sdk-session/145671 "2026-08-18T03:49:31Z")
Hi team, We’re using Video SDK (Web) and want to pre-populate a whiteboard with an image before a session starts, rather than having the presenter draw it manually. Our current approach: POST /whiteboards/files - u… --- ## [isSupportChromeWideAEC() sniffs browser name + version, breaking echo cancellation on Microsoft Edge](https://devforum.zoom.us/t/issupportchromewideaec-sniffs-browser-name-version-breaking-echo-cancellation-on-microsoft-edge/145288)
**Author:** [@Orlando3](https://devforum.zoom.us/u/Orlando3)\ **Replies:** 4\ **Last updated:** [August 17, 2026, 7:59am UTC](https://devforum.zoom.us/t/issupportchromewideaec-sniffs-browser-name-version-breaking-echo-cancellation-on-microsoft-edge/145288 "2026-08-17T07:59:05Z")
Category: Video SDK — Web SDK version: @zoom/videosdk 2.4.5 Browser: Microsoft Edge (Chromium) on Windows Works correctly on: Google Chrome, same OS Description On Microsoft Edge, any audio coming out of the participant… --- ## [Enable Raw Data Entitlement for Meeting SDK (Linux)](https://devforum.zoom.us/t/enable-raw-data-entitlement-for-meeting-sdk-linux/145544)
**Author:** [@Dev49](https://devforum.zoom.us/u/Dev49)\ **Replies:** 1\ **Last updated:** [August 13, 2026, 4:04pm UTC](https://devforum.zoom.us/t/enable-raw-data-entitlement-for-meeting-sdk-linux/145544 "2026-08-13T16:04:10Z")
Hi Zoom Developer Support Team, We are developing an AI Meeting Assistant / Streaming Avatar Bot using the Zoom Meeting SDK for Linux (C++). Our bot joins meetings as a custom participant to process raw participant audi… --- ## [Need help with Video SDK app](https://devforum.zoom.us/t/need-help-with-video-sdk-app/145384)
**Author:** [@India1](https://devforum.zoom.us/u/India1)\ **Replies:** 5\ **Last updated:** [August 12, 2026, 1:21pm UTC](https://devforum.zoom.us/t/need-help-with-video-sdk-app/145384 "2026-08-12T13:21:50Z")
I’m the account owner/admin trying to set up the Zoom Video SDK (sessions + transcript + webhooks), but I cannot create a Video SDK app or get credentials, and I need pricing clarity before proceeding. Problem: Market… --- ## [Zoom Video SDK: “Failover” reconnections on iOS when a participant joins](https://devforum.zoom.us/t/zoom-video-sdk-failover-reconnections-on-ios-when-a-participant-joins/145139)
**Author:** [@k112q](https://devforum.zoom.us/u/k112q)\ **Replies:** 3\ **Last updated:** [August 7, 2026, 12:55am UTC](https://devforum.zoom.us/t/zoom-video-sdk-failover-reconnections-on-ios-when-a-participant-joins/145139 "2026-08-07T00:55:38Z")
Video SDK Type and Version Zoom Video SDK for Web 2.4.5 Description Many of our sessions on iOS (WebKit) experience a brief disconnection immediately after another participant joins the session with their video enable… --- ## [Required consent gates not showing with mobile devices with enlarged font, no scroll available](https://devforum.zoom.us/t/required-consent-gates-not-showing-with-mobile-devices-with-enlarged-font-no-scroll-available/145338)
**Author:** [@Matthew17](https://devforum.zoom.us/u/Matthew17)\ **Replies:** 1\ **Last updated:** [August 6, 2026, 5:24pm UTC](https://devforum.zoom.us/t/required-consent-gates-not-showing-with-mobile-devices-with-enlarged-font-no-scroll-available/145338 "2026-08-06T17:24:36Z")
Title: UI Toolkit 2.4.5-1: recording-consent and Join Audio dialogs clip their own buttons/text at large browser font sizes, with no way to scroll Environment @zoom/videosdk-ui-toolkit 2.4.5-1 (the CDN-hosted ESM bund… --- ## [Web Video SDK 2.4.5: Duplicate participant created on network reconnection](https://devforum.zoom.us/t/web-video-sdk-2-4-5-duplicate-participant-created-on-network-reconnection/145190)
**Author:** [@Thong1](https://devforum.zoom.us/u/Thong1)\ **Replies:** 5\ **Last updated:** [August 6, 2026, 7:56am UTC](https://devforum.zoom.us/t/web-video-sdk-2-4-5-duplicate-participant-created-on-network-reconnection/145190 "2026-08-06T07:56:26Z")
Description Duplicate participant (ghost user) is created when reconnecting to a session after a network disconnection of 1.5 to 2 minutes. This issue occurs on Web Video SDK version 2.4.5, whereas on version 2.2.12 wi… --- ## [Issue with property autoAdjustSpeakerVolume Zoom Video SDK IOS](https://devforum.zoom.us/t/issue-with-property-autoadjustspeakervolume-zoom-video-sdk-ios/144832)
**Author:** [@prw3100](https://devforum.zoom.us/u/prw3100)\ **Replies:** 5\ **Last updated:** [August 5, 2026, 2:43pm UTC](https://devforum.zoom.us/t/issue-with-property-autoadjustspeakervolume-zoom-video-sdk-ios/144832 "2026-08-05T14:43:21Z")
Our team is using the Zoom Video iOS SDK (v2.4.12). Before joining a session, we set: ZoomVideoSDKSessionContext().audioOption?.autoAdjustSpeakerVolume = true However, when we start a session with the device volume set… --- ## [UI Toolkit (Web) 2.4.5-1 — Captions & Subsession toolbar buttons do not return after leaving a subsession back to main session](https://devforum.zoom.us/t/ui-toolkit-web-2-4-5-1-captions-subsession-toolbar-buttons-do-not-return-after-leaving-a-subsession-back-to-main-session/144980)
**Author:** [@Matthew17](https://devforum.zoom.us/u/Matthew17)\ **Replies:** 3\ **Last updated:** [August 5, 2026, 2:25pm UTC](https://devforum.zoom.us/t/ui-toolkit-web-2-4-5-1-captions-subsession-toolbar-buttons-do-not-return-after-leaving-a-subsession-back-to-main-session/144980 "2026-08-05T14:25:43Z")
SDK: Video SDK UI Toolkit for Web, version 2.4.5-1 (prebuilt composite, component view, loaded from source.zoom.us/uitoolkit/2.4.5-1). Expected: After a participant joins a subsession (breakout room) and then returns to… --- ## [Android participant loses audio from another participant after ~56–76 minutes in a 3-party group session](https://devforum.zoom.us/t/android-participant-loses-audio-from-another-participant-after-56-76-minutes-in-a-3-party-group-session/145304)
**Author:** [@Shishikaku](https://devforum.zoom.us/u/Shishikaku)\ **Replies:** 1\ **Last updated:** [August 5, 2026, 10:15am UTC](https://devforum.zoom.us/t/android-participant-loses-audio-from-another-participant-after-56-76-minutes-in-a-3-party-group-session/145304 "2026-08-05T10:15:28Z")
Issue In a 3-participant group call, the Android phone participant loses audio from the STB (custom Android device) participant after approximately 56–76 minutes. This is consistently reproducible. The iOS participant co… --- ## [Unable to join Audio/Video streams for specific sessions (Chat unaffected)](https://devforum.zoom.us/t/unable-to-join-audio-video-streams-for-specific-sessions-chat-unaffected/144948)
**Author:** [@OliverLLL](https://devforum.zoom.us/u/OliverLLL)\ **Replies:** 8\ **Last updated:** [July 28, 2026, 5:29am UTC](https://devforum.zoom.us/t/unable-to-join-audio-video-streams-for-specific-sessions-chat-unaffected/144948 "2026-07-28T05:29:42Z")
We have a user on \`@zoom/videosdk\` (Web) who has never been able to connect to the audio/video media channels, even though the SDK’s chat message feature works fine for them! Sessions: June 5: \`eu7bf1T1QeqWJlFS2PWWxA=… --- ## [Zoom Video SDK Price](https://devforum.zoom.us/t/zoom-video-sdk-price/144877)
**Author:** [@sudhakar](https://devforum.zoom.us/u/sudhakar)\ **Replies:** 1\ **Last updated:** [July 21, 2026, 3:45pm UTC](https://devforum.zoom.us/t/zoom-video-sdk-price/144877 "2026-07-21T15:45:03Z")
Description I am using Zoom Video SDK v2.3.15 and would like to understand the per-minute pricing for the services used during a session. Session Details: Zoom Video SDK version: 2.3.15 Number of participants: 100 Se… --- ## [Need help locating my Video SDK app / account (prefer to share SDK Key privately)](https://devforum.zoom.us/t/need-help-locating-my-video-sdk-app-account-prefer-to-share-sdk-key-privately/144875)
**Author:** [@taki.kotetsu](https://devforum.zoom.us/u/taki.kotetsu)\ **Replies:** 1\ **Last updated:** [July 21, 2026, 3:44am UTC](https://devforum.zoom.us/t/need-help-locating-my-video-sdk-app-account-prefer-to-share-sdk-key-privately/144875 "2026-07-21T03:44:36Z")
Hi Zoom team, My Video SDK credentials work in production (sessions run fine), but I can’t find the app anywhere in my Marketplace account: “Created apps” and “Apps on account” are both empty The “Build App” dialog o… --- ## [Black screen on remote participant after screen share ends](https://devforum.zoom.us/t/black-screen-on-remote-participant-after-screen-share-ends/144734)
**Author:** [@Gatsby](https://devforum.zoom.us/u/Gatsby)\ **Replies:** 15\ **Last updated:** [July 17, 2026, 3:47am UTC](https://devforum.zoom.us/t/black-screen-on-remote-participant-after-screen-share-ends/144734 "2026-07-17T03:47:07Z")
The Problem When one participant stops sharing their screen, the other participant sees a black screen in the main video area. However, if the affected participant then clicks the PIP thumbnail to swap views, the remote… --- ## [Cloud recording starts before moderator initiates recording when participant joins first](https://devforum.zoom.us/t/cloud-recording-starts-before-moderator-initiates-recording-when-participant-joins-first/144669)
**Author:** [@Vivek9](https://devforum.zoom.us/u/Vivek9)\ **Replies:** 7\ **Last updated:** [July 17, 2026, 3:45am UTC](https://devforum.zoom.us/t/cloud-recording-starts-before-moderator-initiates-recording-when-participant-joins-first/144669 "2026-07-17T03:45:36Z")
Hi , We’re using the Zoom Video SDK and have encountered an unexpected cloud recording behavior. Environment Platform: React Native (Expo) Zoom Video SDK: 2.5.10 OS: Android and iOS Recording Type: Cloud Recording S… --- ## [Zoom Web Video SDK Virtual Background (COEP requirement) conflicts with third-party iframe](https://devforum.zoom.us/t/zoom-web-video-sdk-virtual-background-coep-requirement-conflicts-with-third-party-iframe/144671)
**Author:** [@Thong1](https://devforum.zoom.us/u/Thong1)\ **Replies:** 13\ **Last updated:** [July 15, 2026, 6:07am UTC](https://devforum.zoom.us/t/zoom-web-video-sdk-virtual-background-coep-requirement-conflicts-with-third-party-iframe/144671 "2026-07-15T06:07:28Z")
Description We are integrating the Zoom Web Video SDK into a Flutter Web (Single Page Application). To support the WebAssembly and SharedArrayBuffer features such as the Virtual Background (and optimal video/audio proc… --- ## [Broadcast Streaming Pricing](https://devforum.zoom.us/t/broadcast-streaming-pricing/144074)
**Author:** [@noahviktorschenk](https://devforum.zoom.us/u/noahviktorschenk)\ **Replies:** 2\ **Last updated:** [July 14, 2026, 9:10pm UTC](https://devforum.zoom.us/t/broadcast-streaming-pricing/144074 "2026-07-14T21:10:28Z")
Hey there, We are looking into whether broadcast streaming could be the solution for one of our features. But we are very cost-sensitive, so we would like to know the pricing before we commit. We tried contacting the sa… --- ## [Video tiles overlapping in Speaker and Gallery view (UI Toolkit 2.2.5, Windows only)](https://devforum.zoom.us/t/video-tiles-overlapping-in-speaker-and-gallery-view-ui-toolkit-2-2-5-windows-only/144070)
**Author:** [@Puneet](https://devforum.zoom.us/u/Puneet)\ **Replies:** 10\ **Last updated:** [July 1, 2026, 2:40pm UTC](https://devforum.zoom.us/t/video-tiles-overlapping-in-speaker-and-gallery-view-ui-toolkit-2-2-5-windows-only/144070 "2026-07-01T14:40:30Z")
Video SDK Type and Version Video SDK (Web) – UI Toolkit, no css applied on parent container Version: 2.2.5 Platform: Windows Browsers: Chrome, Edge, Firefox Framework: React Description We are facing a consistent layo… --- ## [Video SDK cloud recordings inconsistently generate audio transcripts (VTT), produced for some sessions, silently absent for others](https://devforum.zoom.us/t/video-sdk-cloud-recordings-inconsistently-generate-audio-transcripts-vtt-produced-for-some-sessions-silently-absent-for-others/144510)
**Author:** [@Matthew17](https://devforum.zoom.us/u/Matthew17)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 9:07am UTC](https://devforum.zoom.us/t/video-sdk-cloud-recordings-inconsistently-generate-audio-transcripts-vtt-produced-for-some-sessions-silently-absent-for-others/144510 "2026-07-01T09:07:29Z")
Cloud recording on our Video SDK account works reliably (MP4 is always produced). The audio transcript (VTT) is produced for some sessions and silently not produced for others. When it’s absent, there is no TRANSCRIPT fi… --- ## [Why Zoom screen sharing is laggy while audio works fine?](https://devforum.zoom.us/t/why-zoom-screen-sharing-is-laggy-while-audio-works-fine/144477)
**Author:** [@Jon\_Smith](https://devforum.zoom.us/u/Jon_Smith)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 4:19pm UTC](https://devforum.zoom.us/t/why-zoom-screen-sharing-is-laggy-while-audio-works-fine/144477 "2026-06-29T16:19:11Z")
Hi everyone, I’m experiencing an issue with Zoom during meetings. My microphone and audio work perfectly, but whenever I share my screen, participants say the screen freezes or updates very slowly. The meeting itself do… [Previous page](https://devforum.zoom.us/c/video-sdk/55.md) [Next page](https://devforum.zoom.us/c/video-sdk/55.md?page=2)