# Video SDK

**URL:** https://devforum.zoom.us/c/video-sdk/55.md?page=15

[Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md)

**Page:** 16

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## [Host Ended Meeting but One Participant Reconnected to a Different Session Unexpectedly](https://devforum.zoom.us/t/host-ended-meeting-but-one-participant-reconnected-to-a-different-session-unexpectedly/133398)

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**Author:** [@namlv](https://devforum.zoom.us/u/namlv)\
**Replies:** 3\
**Last updated:** [May 30, 2025, 10:21am UTC](https://devforum.zoom.us/t/host-ended-meeting-but-one-participant-reconnected-to-a-different-session-unexpectedly/133398 "2025-05-30T10:21:02Z")

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Description We encountered an issue where a participant did not leave the meeting after the host ended the session. The host’s sessionID was VLCAdxOjToqqQ9s3CZ1bGQ==. After the host ended the session, one participant br…

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## [Video SDK + UI Tool Kit on iPhone](https://devforum.zoom.us/t/video-sdk-ui-tool-kit-on-iphone/131862)

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**Author:** [@user64](https://devforum.zoom.us/u/user64)\
**Replies:** 3\
**Last updated:** [May 30, 2025, 9:19am UTC](https://devforum.zoom.us/t/video-sdk-ui-tool-kit-on-iphone/131862 "2025-05-30T09:19:58Z")

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Current Implementation We are currently developing a service that enables face-to-face interviews between two parties using a video SDK. For the user interface implementation, we are directly utilizing the UI Tool Kit p…

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## [Refused to create a worker](https://devforum.zoom.us/t/refused-to-create-a-worker/133314)

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**Author:** [@khedr.developer](https://devforum.zoom.us/u/khedr.developer)\
**Replies:** 1\
**Last updated:** [May 30, 2025, 1:43am UTC](https://devforum.zoom.us/t/refused-to-create-a-worker/133314 "2025-05-30T01:43:27Z")

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\_logger.LogInformation("Generating Zoom signature for session: {SessionName}, role: {Role}", sessionName, role); var storeScope = await \_storeContext.GetActiveStoreScopeConfigurationAsync(); …

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## [\[BUG\] Zoom Video SDK unexpectedly stops functioning](https://devforum.zoom.us/t/bug-zoom-video-sdk-unexpectedly-stops-functioning/133341)

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**Author:** [@sudhakar](https://devforum.zoom.us/u/sudhakar)\
**Replies:** 1\
**Last updated:** [May 30, 2025, 1:35am UTC](https://devforum.zoom.us/t/bug-zoom-video-sdk-unexpectedly-stops-functioning/133341 "2025-05-30T01:35:43Z")

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Description I have built a video streaming website using the Zoom Video SDK. However, the SDK has unexpectedly stopped functioning. Error? In console I found that this file is not loading. “https://dmogdx0jrul3u.clou…

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## [ZoomVideoSDK Swift Package Manager Outdated](https://devforum.zoom.us/t/zoomvideosdk-swift-package-manager-outdated/132400)

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**Author:** [@Matthew11](https://devforum.zoom.us/u/Matthew11)\
**Replies:** 2\
**Last updated:** [May 29, 2025, 6:15pm UTC](https://devforum.zoom.us/t/zoomvideosdk-swift-package-manager-outdated/132400 "2025-05-29T18:15:52Z")

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Hello, It appears that the Swift Package Manager branch of the ZoomVideoSDK is currently set to 2.1.5, while the latest available version is 2.2.0. Would it be possible to update the SPM branch to reflect the latest re…

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## [Canvas Video Occasionally Stretched](https://devforum.zoom.us/t/canvas-video-occasionally-stretched/133219)

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**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\
**Replies:** 2\
**Last updated:** [May 29, 2025, 8:08am UTC](https://devforum.zoom.us/t/canvas-video-occasionally-stretched/133219 "2025-05-29T08:08:39Z")

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Description On some devices (specifically on Windows with the Edge browser), rendering video onto a \<canvas\> occasionally results in a stretched video. Once stretched, the video does not return to its correct state with…

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## [Detecting Failover Users](https://devforum.zoom.us/t/detecting-failover-users/132818)

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**Author:** [@Jon-L](https://devforum.zoom.us/u/Jon-L)\
**Replies:** 2\
**Last updated:** [May 28, 2025, 10:14pm UTC](https://devforum.zoom.us/t/detecting-failover-users/132818 "2025-05-28T22:14:48Z")

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Hello. The Web SDK allows us to detect if a user is currently in failover status. However, I am not able to find any similar functionality in the React Native SDK. Does this exist? Thanks.

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## [Preview audio issue](https://devforum.zoom.us/t/preview-audio-issue/131935)

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**Author:** [@paul.mathew](https://devforum.zoom.us/u/paul.mathew)\
**Replies:** 4\
**Last updated:** [May 28, 2025, 4:37pm UTC](https://devforum.zoom.us/t/preview-audio-issue/131935 "2025-05-28T16:37:10Z")

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On us.zoom.videosdk:zoomvideosdk-core 2.1.0 I was doing some testing for Preview of camera , Preview microphone and Preview Speaker. For this I started a session with these values sessionName = “preCallTest”, sessionPa…

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## [Session details under Past and Live Session in Dashboard](https://devforum.zoom.us/t/session-details-under-past-and-live-session-in-dashboard/133204)

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**Author:** [@paul.mathew](https://devforum.zoom.us/u/paul.mathew)\
**Replies:** 4\
**Last updated:** [May 28, 2025, 4:13pm UTC](https://devforum.zoom.us/t/session-details-under-past-and-live-session-in-dashboard/133204 "2025-05-28T16:13:35Z")

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I’m using the Android Video SDK Preview to create a session with a unique name and a single participant (following the guide at Video SDK - Android - Preview). While the session is active, I can see it listed under Live…

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## [Incorrect Screen View and Alignment When Both Users Share and Stop Screen Sharing](https://devforum.zoom.us/t/incorrect-screen-view-and-alignment-when-both-users-share-and-stop-screen-sharing/130644)

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**Author:** [@devtesting492](https://devforum.zoom.us/u/devtesting492)\
**Replies:** 2\
**Last updated:** [May 27, 2025, 5:54am UTC](https://devforum.zoom.us/t/incorrect-screen-view-and-alignment-when-both-users-share-and-stop-screen-sharing/130644 "2025-05-27T05:54:08Z")

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I’ve encountered an issue with the screen sharing feature during a session involving two users. Problem 1: When both User A and User B join the session, and User A shares their screen first, User B is able to view the …

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## ["unstable Internet connection failed" but with a stable internet](https://devforum.zoom.us/t/unstable-internet-connection-failed-but-with-a-stable-internet/133151)

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**Author:** [@Jackxmk](https://devforum.zoom.us/u/Jackxmk)\
**Replies:** 1\
**Last updated:** [May 25, 2025, 2:49pm UTC](https://devforum.zoom.us/t/unstable-internet-connection-failed-but-with-a-stable-internet/133151 "2025-05-25T14:49:39Z")

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Description I am new to zoom. When I have meetings with my colleagues on Zoom using WIFI, whenever I try to speak or turn on my camera, my colleagues cannot hear me and a pop-up saying “your internet connection is unsta…

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## [How to handle users hard closing while in session](https://devforum.zoom.us/t/how-to-handle-users-hard-closing-while-in-session/132289)

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**Author:** [@Jon-L](https://devforum.zoom.us/u/Jon-L)\
**Replies:** 2\
**Last updated:** [May 23, 2025, 9:16pm UTC](https://devforum.zoom.us/t/how-to-handle-users-hard-closing-while-in-session/132289 "2025-05-23T21:16:57Z")

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My team is unclear on how to handle if a user hard closes the React Native app while actively in a Zoom session. At the moment in our app, the user appears to remain in the session for a few minutes while in failover. I…

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## [Error occurs when requesting \`https://log-external-gateway.zoom.us/meeting-external\` after user end meeting](https://devforum.zoom.us/t/error-occurs-when-requesting-https-log-external-gateway-zoom-us-meeting-external-after-user-end-meeting/133019)

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**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\
**Replies:** 7\
**Last updated:** [May 23, 2025, 1:41am UTC](https://devforum.zoom.us/t/error-occurs-when-requesting-https-log-external-gateway-zoom-us-meeting-external-after-user-end-meeting/133019 "2025-05-23T01:41:01Z")

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Description When a user leaves a Zoom meeting, we observed in the browser’s DevTools network tab that a request to the URL https://log-external-gateway.zoom.us/meeting-external fails with an error. However, during the m…

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## [Problem when screen share is interrupted by another user](https://devforum.zoom.us/t/problem-when-screen-share-is-interrupted-by-another-user/133073)

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**Author:** [@giovanna.rodrigues](https://devforum.zoom.us/u/giovanna.rodrigues)\
**Replies:** 0\
**Last updated:** [May 22, 2025, 8:32am UTC](https://devforum.zoom.us/t/problem-when-screen-share-is-interrupted-by-another-user/133073 "2025-05-22T08:32:57Z")

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Description I implemented screen sharing by following the documentation and using RPSystemBroadcastPickerView to display the broadcast picker to start and stop the screen share, and I’m using onUserShareStatusChanged to…

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## [Three days - I'm not getting component view to work](https://devforum.zoom.us/t/three-days-im-not-getting-component-view-to-work/133070)

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**Author:** [@Eric9](https://devforum.zoom.us/u/Eric9)\
**Replies:** 1\
**Last updated:** [May 22, 2025, 8:04am UTC](https://devforum.zoom.us/t/three-days-im-not-getting-component-view-to-work/133070 "2025-05-22T08:04:32Z")

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Hey all, I’ve been having a extremely hard time installing zoom component view to my app - literally the first thing I’m integrating in my app. The backend is working well, but the front-end isn’t opening the component…

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## [Zoom SDK Getting low quality for local user for a mobile browser](https://devforum.zoom.us/t/zoom-sdk-getting-low-quality-for-local-user-for-a-mobile-browser/132977)

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**Author:** [@andriy1](https://devforum.zoom.us/u/andriy1)\
**Replies:** 4\
**Last updated:** [May 21, 2025, 11:53am UTC](https://devforum.zoom.us/t/zoom-sdk-getting-low-quality-for-local-user-for-a-mobile-browser/132977 "2025-05-21T11:53:39Z")

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I am encountering an issue with the Zoom Video SDK on React where the participant’s local video ZoomVideo.createLocalVideoTrack(deviceId) displays low quality and the wrong aspect ratio for participants from mobile devic…

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## [Error “INVALID\_OPERATION: The account of the meeting disabled the cloud recording” even though the settings are enabled](https://devforum.zoom.us/t/error-invalid-operation-the-account-of-the-meeting-disabled-the-cloud-recording-even-though-the-settings-are-enabled/132934)

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**Author:** [@estudio](https://devforum.zoom.us/u/estudio)\
**Replies:** 1\
**Last updated:** [May 21, 2025, 11:43am UTC](https://devforum.zoom.us/t/error-invalid-operation-the-account-of-the-meeting-disabled-the-cloud-recording-even-though-the-settings-are-enabled/132934 "2025-05-21T11:43:32Z")

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Hello Zoom Team and Community, We are facing an issue when trying to start cloud recording in our meetings via the API. The response we receive from Zoom is as follows: vbnet CopiarEditar type: 'INVALID\_OPERATION', …

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## [Incorrect 16/9 aspect ratio on my videos and others](https://devforum.zoom.us/t/incorrect-16-9-aspect-ratio-on-my-videos-and-others/132915)

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**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\
**Replies:** 2\
**Last updated:** [May 21, 2025, 1:52am UTC](https://devforum.zoom.us/t/incorrect-16-9-aspect-ratio-on-my-videos-and-others/132915 "2025-05-21T01:52:11Z")

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Description My video and other participants’ videos are not rendering in the correct 16:9 aspect ratio. Start myself video: let videoOptions = { cameraId: cameraId, originalRatio: false };…

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## [Crash in UnmuteAudio Function of Zoom Video SDK IOS](https://devforum.zoom.us/t/crash-in-unmuteaudio-function-of-zoom-video-sdk-ios/132991)

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**Author:** [@prw3100](https://devforum.zoom.us/u/prw3100)\
**Replies:** 0\
**Last updated:** [May 20, 2025, 6:15pm UTC](https://devforum.zoom.us/t/crash-in-unmuteaudio-function-of-zoom-video-sdk-ios/132991 "2025-05-20T18:15:16Z")

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Hi, We are currently using the latest ZoomVideoSDK (version: 2.2.0) for IOS. Often when an interruption happens (Eg: user press the home button on their Ipad) , the app crashes in the unmuteAudio function with an error…

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## [Zoom Web SDK pending to join Session](https://devforum.zoom.us/t/zoom-web-sdk-pending-to-join-session/132699)

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**Author:** [@fteng](https://devforum.zoom.us/u/fteng)\
**Replies:** 3\
**Last updated:** [May 20, 2025, 6:16am UTC](https://devforum.zoom.us/t/zoom-web-sdk-pending-to-join-session/132699 "2025-05-20T06:16:35Z")

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Description I am using the Zoom Web SDK on iOS 18.4. After upgrading to the latest SDK (v1), I found that users sometimes fail to join a session on Safari (iOS) when using @zoom/videosdk version 1.12.16. The call to Vi…

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## [Message send from web sendToAll("Hey everyone") is not received by mobile Client](https://devforum.zoom.us/t/message-send-from-web-sendtoall-hey-everyone-is-not-received-by-mobile-client/132933)

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**Author:** [@adityaXenelsoft](https://devforum.zoom.us/u/adityaXenelsoft)\
**Replies:** 0\
**Last updated:** [May 19, 2025, 11:22am UTC](https://devforum.zoom.us/t/message-send-from-web-sendtoall-hey-everyone-is-not-received-by-mobile-client/132933 "2025-05-19T11:22:28Z")

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Chat messages sent to all users not received by mobile clients using @zoom/react-native-videosdk, This message is visible to all users joined via web clients. chat.sendToAll(‘Hey everyone’) However, mobile clients (Re…

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## [Third-Party Virtual Camera Not Visible on Host Side in Zoom Video Sdk](https://devforum.zoom.us/t/third-party-virtual-camera-not-visible-on-host-side-in-zoom-video-sdk/132659)

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**Author:** [@harshitgarg076](https://devforum.zoom.us/u/harshitgarg076)\
**Replies:** 3\
**Last updated:** [May 19, 2025, 6:21am UTC](https://devforum.zoom.us/t/third-party-virtual-camera-not-visible-on-host-side-in-zoom-video-sdk/132659 "2025-05-19T06:21:06Z")

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Using package @zoom/videosdk I am experiencing an issue with a third-party virtual camera (OBS Virtual Camera) in Zoom. When I start the virtual camera from OBS and join a Zoom meeting, the video stream is visible to ot…

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## [Virtual Background Preview Not Working After Upgrading to Zoom Video SDK 2.1.10](https://devforum.zoom.us/t/virtual-background-preview-not-working-after-upgrading-to-zoom-video-sdk-2-1-10/132547)

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**Author:** [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\
**Replies:** 4\
**Last updated:** [May 19, 2025, 1:57am UTC](https://devforum.zoom.us/t/virtual-background-preview-not-working-after-upgrading-to-zoom-video-sdk-2-1-10/132547 "2025-05-19T01:57:05Z")

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Hi Zoom Devs, @vic.yang After upgrading the Zoom Video SDK from version 1.11.10 to the latest 2.1.10, we’ve encountered an issue where the virtual background preview is no longer working. This feature was functioning co…

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## [Video SDK on iframe](https://devforum.zoom.us/t/video-sdk-on-iframe/132823)

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**Author:** [@pablother3](https://devforum.zoom.us/u/pablother3)\
**Replies:** 3\
**Last updated:** [May 19, 2025, 1:54am UTC](https://devforum.zoom.us/t/video-sdk-on-iframe/132823 "2025-05-19T01:54:31Z")

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I am trying to use the video SDK using an iFrame however, I am getting an error: { errorCode: 6100, message: "", name: "OverconstrainedError", type: "VIDEO\_USER\_FORBIDDEN\_CAPTURE" } This is my code of implementation: \<…

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## [Zoom Video SDK: Broadcast Messages Not Showing on Mobile (iOS/Android)](https://devforum.zoom.us/t/zoom-video-sdk-broadcast-messages-not-showing-on-mobile-ios-android/132909)

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**Author:** [@Ritesh](https://devforum.zoom.us/u/Ritesh)\
**Replies:** 0\
**Last updated:** [May 19, 2025, 12:54am UTC](https://devforum.zoom.us/t/zoom-video-sdk-broadcast-messages-not-showing-on-mobile-ios-android/132909 "2025-05-19T00:54:58Z")

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I am using @zoom/react-native-videosdk in mobile app and on web app i am using ‘@zoom/videosdk-ui-toolkit’ So when I send message to everyone from web app as a host, then on the mobile app IOS and Andriod messages are …

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## [How to view zoom video sdk iOS's log file](https://devforum.zoom.us/t/how-to-view-zoom-video-sdk-ioss-log-file/132670)

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**Author:** [@tynewstar1987](https://devforum.zoom.us/u/tynewstar1987)\
**Replies:** 2\
**Last updated:** [May 17, 2025, 1:06am UTC](https://devforum.zoom.us/t/how-to-view-zoom-video-sdk-ioss-log-file/132670 "2025-05-17T01:06:50Z")

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I can find some log files in iOS app’s tmp directory. such as ZoomVideoSDK\_0.log but when i open it with vs code or other text viewer application, it shows some special charactors with the head context:mReceiverVersion:…

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## [Webhooks not working](https://devforum.zoom.us/t/webhooks-not-working/132540)

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**Author:** [@kgosen](https://devforum.zoom.us/u/kgosen)\
**Replies:** 2\
**Last updated:** [May 15, 2025, 5:21pm UTC](https://devforum.zoom.us/t/webhooks-not-working/132540 "2025-05-15T17:21:55Z")

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Webhooks are not being triggered on the master or 5 out of 6 sub-accounts. Am I looking at the right place to troubleshoot webhooks? For the sub-account where things are working fine, I don’t see any logs either. They…

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## [Zoom SDK may not trigger leave events for bot on Ubuntu (headless)](https://devforum.zoom.us/t/zoom-sdk-may-not-trigger-leave-events-for-bot-on-ubuntu-headless/132512)

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**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\
**Replies:** 8\
**Last updated:** [May 13, 2025, 8:48pm UTC](https://devforum.zoom.us/t/zoom-sdk-may-not-trigger-leave-events-for-bot-on-ubuntu-headless/132512 "2025-05-13T20:48:36Z")

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Description I have a BOT user joining a meeting on Ubuntu using a headless browser. On the BOT’s frontend, I’m listening for the following events to determine when it should leave the meeting: user-removed connection…

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## [Join meeting error after host ends the session (Continued)](https://devforum.zoom.us/t/join-meeting-error-after-host-ends-the-session-continued/132504)

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**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\
**Replies:** 7\
**Last updated:** [May 13, 2025, 11:11am UTC](https://devforum.zoom.us/t/join-meeting-error-after-host-ends-the-session-continued/132504 "2025-05-13T11:11:35Z")

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Description Following up on this thread: Join meeting error after host ends the session We’re still encountering an issue in version 2.1.0 where, if the host ends the meeting (client.leave(true)) and a guest attempts t…

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## [Zoom webhooks not working on VideoSDK account](https://devforum.zoom.us/t/zoom-webhooks-not-working-on-videosdk-account/132352)

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**Author:** [@nventurino](https://devforum.zoom.us/u/nventurino)\
**Replies:** 6\
**Last updated:** [May 12, 2025, 7:36pm UTC](https://devforum.zoom.us/t/zoom-webhooks-not-working-on-videosdk-account/132352 "2025-05-12T19:36:19Z")

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Trying to set up webhooks and not getting any response for activity on my account.

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