# Video SDK **URL:** https://devforum.zoom.us/c/video-sdk/55.md?page=7 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 8 --- ## [How to properly detect and fix remote video problems?](https://devforum.zoom.us/t/how-to-properly-detect-and-fix-remote-video-problems/138578)
**Author:** [@klocuszek](https://devforum.zoom.us/u/klocuszek)\ **Replies:** 1\ **Last updated:** [November 10, 2025, 2:54am UTC](https://devforum.zoom.us/t/how-to-properly-detect-and-fix-remote-video-problems/138578 "2025-11-10T02:54:35Z")
Description It seems to me that situations where something goes wrong during a video call are inevitable. These could be issues with the user’s internet connection, problems with device permissions, the video feed being… --- ## [Black video on Android devices (Video SDK Web)](https://devforum.zoom.us/t/black-video-on-android-devices-video-sdk-web/137489)
**Author:** [@klocuszek](https://devforum.zoom.us/u/klocuszek)\ **Replies:** 3\ **Last updated:** [November 7, 2025, 1:49pm UTC](https://devforum.zoom.us/t/black-video-on-android-devices-video-sdk-web/137489 "2025-11-07T13:49:21Z")
Video SDK Type and Version Web 2.2.12 Description That black tile seems to appear in several situations. First one: I enter the session where there are already some users. When the remote video should load, I see b… --- ## [Screen share view not reverting to previous sharer after another user stops sharing, just showing the black screen](https://devforum.zoom.us/t/screen-share-view-not-reverting-to-previous-sharer-after-another-user-stops-sharing-just-showing-the-black-screen/138560)
**Author:** [@Bhavesh2](https://devforum.zoom.us/u/Bhavesh2)\ **Replies:** 2\ **Last updated:** [November 7, 2025, 6:29am UTC](https://devforum.zoom.us/t/screen-share-view-not-reverting-to-previous-sharer-after-another-user-stops-sharing-just-showing-the-black-screen/138560 "2025-11-07T06:29:51Z")
We’re experiencing an issue with Zoom Video SDK (Web) where the screen share view does not correctly revert back to a previously active sharer when multiple users share sequentially. Steps to Reproduce User A starts s… --- ## [Camera Rotation Issue on Android Tablets When Using Zoom in Browser](https://devforum.zoom.us/t/camera-rotation-issue-on-android-tablets-when-using-zoom-in-browser/137741)
**Author:** [@masanggil1986](https://devforum.zoom.us/u/masanggil1986)\ **Replies:** 8\ **Last updated:** [November 7, 2025, 4:32am UTC](https://devforum.zoom.us/t/camera-rotation-issue-on-android-tablets-when-using-zoom-in-browser/137741 "2025-11-07T04:32:36Z")
Description I’m experiencing a camera rotation issue on some Android tablets when using Zoom via the browser. The video appears correctly oriented on my own device as I rotate the tablet, but other participants see the… --- ## [After creating a zoom session with uitoolkit if I reload the page then session doesn't not shows up](https://devforum.zoom.us/t/after-creating-a-zoom-session-with-uitoolkit-if-i-reload-the-page-then-session-doesnt-not-shows-up/114729)
**Author:** [@agprem](https://devforum.zoom.us/u/agprem)\ **Replies:** 3\ **Last updated:** [November 6, 2025, 9:25pm UTC](https://devforum.zoom.us/t/after-creating-a-zoom-session-with-uitoolkit-if-i-reload-the-page-then-session-doesnt-not-shows-up/114729 "2025-11-06T21:25:04Z")
After creating a session using uitoolkit if I reload the page using browser reload button then I cannot access my existing session.uitoolkit.joinsession() shows Session already been joined .I can get it when I open th… --- ## [Blanck screen issue while remote user screen in mobile,other side web react fine](https://devforum.zoom.us/t/blanck-screen-issue-while-remote-user-screen-in-mobile-other-side-web-react-fine/138573)
**Author:** [@Duddu](https://devforum.zoom.us/u/Duddu)\ **Replies:** 0\ **Last updated:** [November 6, 2025, 7:57pm UTC](https://devforum.zoom.us/t/blanck-screen-issue-while-remote-user-screen-in-mobile-other-side-web-react-fine/138573 "2025-11-06T19:57:23Z")
import React, { useEffect, useRef, useState } from “react”; import { View, Text, TouchableOpacity, StyleSheet, Platform, PermissionsAndroid, ActivityIndicator, Alert, } from “react-native”; import { EventType… --- ## [\[URGENT\] Regression: No audio on Android after upgrading to Video SDK 2.3.10](https://devforum.zoom.us/t/urgent-regression-no-audio-on-android-after-upgrading-to-video-sdk-2-3-10/138347)
**Author:** [@michaelpetersen](https://devforum.zoom.us/u/michaelpetersen)\ **Replies:** 12\ **Last updated:** [November 6, 2025, 2:45pm UTC](https://devforum.zoom.us/t/urgent-regression-no-audio-on-android-after-upgrading-to-video-sdk-2-3-10/138347 "2025-11-06T14:45:31Z")
Description After updating from 1.x.x to 2.3.10 of the video sdk, there are no longer any sound on our android app - iOS works fine, also when talking to the Android app. We have however discovered that if we call zoo… --- ## [Same as Meeting link from Meeting SDK, is any link available to join the session in Zoom Video SDK UI Tool Kit?](https://devforum.zoom.us/t/same-as-meeting-link-from-meeting-sdk-is-any-link-available-to-join-the-session-in-zoom-video-sdk-ui-tool-kit/138500)
**Author:** [@vishwajeetbhosale](https://devforum.zoom.us/u/vishwajeetbhosale)\ **Replies:** 3\ **Last updated:** [November 6, 2025, 2:44pm UTC](https://devforum.zoom.us/t/same-as-meeting-link-from-meeting-sdk-is-any-link-available-to-join-the-session-in-zoom-video-sdk-ui-tool-kit/138500 "2025-11-06T14:44:40Z")
As Zoom having Meeting link in Meeting SDK to join the meeting, so Zoom Video UI Toolkit dose have anything like that? In my case we have WebApp Portal (Angular) using Zoom Video UI Toolkit and React Native mobile App… --- ## [Confirm user join time](https://devforum.zoom.us/t/confirm-user-join-time/138530)
**Author:** [@Thong1](https://devforum.zoom.us/u/Thong1)\ **Replies:** 1\ **Last updated:** [November 5, 2025, 4:01pm UTC](https://devforum.zoom.us/t/confirm-user-join-time/138530 "2025-11-05T16:01:08Z")
Dear Zoom Support Team, Please help confirm whether the participant with the display name “仙台－ＣＭ４” joined meeting session ID: 1491506243\_1759823149162. We would like to verify: The exact timestamps (in UTC) when this… --- ## [How to access sessionID from ui toolkit?](https://devforum.zoom.us/t/how-to-access-sessionid-from-ui-toolkit/121827)
**Author:** [@ngiesbrecht](https://devforum.zoom.us/u/ngiesbrecht)\ **Replies:** 2\ **Last updated:** [November 4, 2025, 10:38pm UTC](https://devforum.zoom.us/t/how-to-access-sessionid-from-ui-toolkit/121827 "2025-11-04T22:38:53Z")
I am attempting to start cloud recording while using the UI toolkit. Since cloud recording is not a baked in feature is there a good way for me to access sessionID to make a rest call to start the recording? --- ## [How to integrate Zoom Video SDK into an e-commerce website for product demo sessions?](https://devforum.zoom.us/t/how-to-integrate-zoom-video-sdk-into-an-e-commerce-website-for-product-demo-sessions/138409)
**Author:** [@Bullion](https://devforum.zoom.us/u/Bullion)\ **Replies:** 1\ **Last updated:** [November 4, 2025, 9:59am UTC](https://devforum.zoom.us/t/how-to-integrate-zoom-video-sdk-into-an-e-commerce-website-for-product-demo-sessions/138409 "2025-11-04T09:59:58Z")
Hi Zoom Dev Team, We’re exploring ways to integrate Zoom’s Video SDK directly into our site to allow customers to join live demo and product training sessions without redirecting to Zoom. Our goal: Embed live video s… --- ## [Request to Enable Video SDK Trial](https://devforum.zoom.us/t/request-to-enable-video-sdk-trial/138445)
**Author:** [@Senthil](https://devforum.zoom.us/u/Senthil)\ **Replies:** 1\ **Last updated:** [November 4, 2025, 9:56am UTC](https://devforum.zoom.us/t/request-to-enable-video-sdk-trial/138445 "2025-11-04T09:56:42Z")
Dear Zoom Developer Support Team, We are a startup beginning to explore the Zoom ecosystem and would like to evaluate the Video SDK for an upcoming project that requires custom video and audio integration. Kindly enabl… --- ## [Pure Web Javascipt Demo](https://devforum.zoom.us/t/pure-web-javascipt-demo/138432)
**Author:** [@BCMP](https://devforum.zoom.us/u/BCMP)\ **Replies:** 1\ **Last updated:** [November 4, 2025, 9:54am UTC](https://devforum.zoom.us/t/pure-web-javascipt-demo/138432 "2025-11-04T09:54:54Z")
Does a quickstart in pure javascript exist? Is it possible to use VideoSDK in just Javascript. All the “javascript” ones seem to be in Node. The “javascript” quick start is broken and just shows a white page after click… --- ## [GitHub link is broken in add-realtime-voice-agents-to-zoom-video-sdk blog](https://devforum.zoom.us/t/github-link-is-broken-in-add-realtime-voice-agents-to-zoom-video-sdk-blog/138463)
**Author:** [@te12113acc](https://devforum.zoom.us/u/te12113acc)\ **Replies:** 2\ **Last updated:** [November 4, 2025, 9:53am UTC](https://devforum.zoom.us/t/github-link-is-broken-in-add-realtime-voice-agents-to-zoom-video-sdk-blog/138463 "2025-11-04T09:53:39Z")
The complete app on Github link is broken in “add-realtime-voice-agents-to-zoom-video-sdk” blog --- ## [16KB Support for Android Video SDK](https://devforum.zoom.us/t/16kb-support-for-android-video-sdk/137920)
**Author:** [@Parth4](https://devforum.zoom.us/u/Parth4)\ **Replies:** 2\ **Last updated:** [November 4, 2025, 4:10am UTC](https://devforum.zoom.us/t/16kb-support-for-android-video-sdk/137920 "2025-11-04T04:10:09Z")
Description When would be the 16kb supported Video SDK version be released? Which Android Video SDK version? Any Our Application is continuously being flagged by Google play store for non-compliance of 16kb guidelin… --- ## [Library not loaded: @rpath/ZoomTask.framework/ZoomTask](https://devforum.zoom.us/t/library-not-loaded-rpath-zoomtask-framework-zoomtask/138184)
**Author:** [@maarouf.karakeh](https://devforum.zoom.us/u/maarouf.karakeh)\ **Replies:** 1\ **Last updated:** [November 3, 2025, 7:57am UTC](https://devforum.zoom.us/t/library-not-loaded-rpath-zoomtask-framework-zoomtask/138184 "2025-11-03T07:57:01Z")
Description The latest update is not working Which OS, Video SDK version? I am running video sdk version 2.3.10 on iOS To Reproduce Once the app is finished building and runs on the simulator: It crashes with thi… --- ## [How to Trigger Picture-in-Picture on Tab Switch Without User Activation Error](https://devforum.zoom.us/t/how-to-trigger-picture-in-picture-on-tab-switch-without-user-activation-error/131210)
**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\ **Replies:** 3\ **Last updated:** [November 1, 2025, 3:02pm UTC](https://devforum.zoom.us/t/how-to-trigger-picture-in-picture-on-tab-switch-without-user-activation-error/131210 "2025-11-01T15:02:27Z")
Description I’m trying to automatically trigger Picture-in-Picture (PiP) when the user switches to another tab or minimizes/hides the browser window. Currently, I’m using the visibilitychange event to detect tab switch… --- ## [User unable to connect to video](https://devforum.zoom.us/t/user-unable-to-connect-to-video/138437)
**Author:** [@Billy117](https://devforum.zoom.us/u/Billy117)\ **Replies:** 1\ **Last updated:** [November 1, 2025, 2:06pm UTC](https://devforum.zoom.us/t/user-unable-to-connect-to-video/138437 "2025-11-01T14:06:49Z")
Video SDK version 2.3.0 We received a report about a user having trouble entering their session. The session id is M//K4g96QSaZwHyMkGW52g== and the user key is 8e45dd28-c021-44be-958d-62ed04dc9da5. Based off the zoom d… --- ## [Zoom Realtime Transcription Event Not Firing On Reconnect](https://devforum.zoom.us/t/zoom-realtime-transcription-event-not-firing-on-reconnect/138399)
**Author:** [@Sohan](https://devforum.zoom.us/u/Sohan)\ **Replies:** 1\ **Last updated:** [October 31, 2025, 1:30am UTC](https://devforum.zoom.us/t/zoom-realtime-transcription-event-not-firing-on-reconnect/138399 "2025-10-31T01:30:36Z")
Description Hey everyone, we run an interview platform. The online statuses of both users in the interview is synced to firebase. There are times where a user’s network drops and they are marked as offline. When this ha… --- ## [Unable to Join Zoom session after interruption](https://devforum.zoom.us/t/unable-to-join-zoom-session-after-interruption/135037)
**Author:** [@prw3100](https://devforum.zoom.us/u/prw3100)\ **Replies:** 10\ **Last updated:** [October 31, 2025, 12:56am UTC](https://devforum.zoom.us/t/unable-to-join-zoom-session-after-interruption/135037 "2025-10-31T00:56:51Z")
Hi @boonjun.tan, Our team is currently integrating the latest Zoom Video SDK iOS (v2.2.10). We’ve encountered an issue where, 2 users are in a meeting and one of the users are the process of active data transmission via… --- ## [Not able to start raw recording in bot app built using Zoom Linux SDK](https://devforum.zoom.us/t/not-able-to-start-raw-recording-in-bot-app-built-using-zoom-linux-sdk/138389)
**Author:** [@Shlok](https://devforum.zoom.us/u/Shlok)\ **Replies:** 1\ **Last updated:** [October 30, 2025, 11:38pm UTC](https://devforum.zoom.us/t/not-able-to-start-raw-recording-in-bot-app-built-using-zoom-linux-sdk/138389 "2025-10-30T23:38:25Z")
I’m running a bot app built using Zoom Linux SDK. The app is run in ubuntu 22.04 docker container. I’m providing SDK JWT token, local recording token, meeting ID and password to intiate the bot auth. The bot is able to j… --- ## [Random Phone Call Disconnections with inviteByPhone - Need Help Diagnosing Issue](https://devforum.zoom.us/t/random-phone-call-disconnections-with-invitebyphone-need-help-diagnosing-issue/138383)
**Author:** [@marcio.samuel](https://devforum.zoom.us/u/marcio.samuel)\ **Replies:** 1\ **Last updated:** [October 30, 2025, 3:05am UTC](https://devforum.zoom.us/t/random-phone-call-disconnections-with-invitebyphone-need-help-diagnosing-issue/138383 "2025-10-30T03:05:32Z")
Description We’re experiencing random phone call disconnections when using inviteByPhone() to dial out to customers. Calls connect successfully but drop unexpectedly during the session without anyone hanging up. Users … --- ## [Users receiving the error: Cannot load virtual background model](https://devforum.zoom.us/t/users-receiving-the-error-cannot-load-virtual-background-model/138373)
**Author:** [@baraky](https://devforum.zoom.us/u/baraky)\ **Replies:** 1\ **Last updated:** [October 30, 2025, 2:58am UTC](https://devforum.zoom.us/t/users-receiving-the-error-cannot-load-virtual-background-model/138373 "2025-10-30T02:58:34Z")
On the past 2 weeks, some of our users are have issues when loading the background on the meeting. This feature worked for them until last week, but now the background just unloads or not even loads at all. Here are som… --- ## [\[Video Web SDK\] Video failing to start on Firefox](https://devforum.zoom.us/t/video-web-sdk-video-failing-to-start-on-firefox/138186)
**Author:** [@Ekko](https://devforum.zoom.us/u/Ekko)\ **Replies:** 4\ **Last updated:** [October 29, 2025, 9:17am UTC](https://devforum.zoom.us/t/video-web-sdk-video-failing-to-start-on-firefox/138186 "2025-10-29T09:17:01Z")
Video SDK Type and Version 2.2.10, Video Web SDK Description \*A couple of users have been experiencing issues when trying to start the camera using startVideo. The startVideo did not have any virtual background associ… --- ## [Intermittent White Screen and No Audio/Video for Some Users with Zoom Video SDK](https://devforum.zoom.us/t/intermittent-white-screen-and-no-audio-video-for-some-users-with-zoom-video-sdk/133192)
**Author:** [@declan1](https://devforum.zoom.us/u/declan1)\ **Replies:** 12\ **Last updated:** [October 29, 2025, 1:45am UTC](https://devforum.zoom.us/t/intermittent-white-screen-and-no-audio-video-for-some-users-with-zoom-video-sdk/133192 "2025-10-29T01:45:16Z")
Description We’re experiencing an issue where some users (specifically when using VPN’s or from clients on university campus, but also occasionally elsewhere) intermittently see only a white screen for the video feeds w… --- ## [No audio heard from shared video until startAudio() is called](https://devforum.zoom.us/t/no-audio-heard-from-shared-video-until-startaudio-is-called/138179)
**Author:** [@devtesting492](https://devforum.zoom.us/u/devtesting492)\ **Replies:** 3\ **Last updated:** [October 28, 2025, 3:01am UTC](https://devforum.zoom.us/t/no-audio-heard-from-shared-video-until-startaudio-is-called/138179 "2025-10-28T03:01:29Z")
I found that when someone shares video content, I don’t hear any audio from it. However, when I turn on the microphone, I’m able to hear the sound. It seems this happens because I didn’t call startAudio() initially — is… --- ## [Facing Issue in Video SDK Web Integration](https://devforum.zoom.us/t/facing-issue-in-video-sdk-web-integration/103540)
**Author:** [@siddharth23](https://devforum.zoom.us/u/siddharth23)\ **Replies:** 21\ **Last updated:** [October 28, 2025, 2:58am UTC](https://devforum.zoom.us/t/facing-issue-in-video-sdk-web-integration/103540 "2025-10-28T02:58:13Z")
Video SDK Type - Web SDK version - 1.10.7 Issue - 1 : I need to set session time . I am using this config. { sdkKey: 'XXXXXXXXX, sdkSecret: ‘XXXXXXXXXXXX’, webEndpoint: ‘zoom.us’, topic: ‘XXX’, name: XXXX, pas… --- ## [Video scaling changing after app first run](https://devforum.zoom.us/t/video-scaling-changing-after-app-first-run/138155)
**Author:** [@celioArc](https://devforum.zoom.us/u/celioArc)\ **Replies:** 4\ **Last updated:** [October 28, 2025, 2:01am UTC](https://devforum.zoom.us/t/video-scaling-changing-after-app-first-run/138155 "2025-10-28T02:01:47Z")
I want to use the video canvas at 4:3 scale, and it always looks correct after going through the camera permission screen. But every other time I open the app, with the permission already granted, the video canvas scale … --- ## [Video SDK Error: “This account does not exist or does not belong to you” (Error Code 200) - Valid Credentials](https://devforum.zoom.us/t/video-sdk-error-this-account-does-not-exist-or-does-not-belong-to-you-error-code-200-valid-credentials/138190)
**Author:** [@Samdekian](https://devforum.zoom.us/u/Samdekian)\ **Replies:** 3\ **Last updated:** [October 27, 2025, 6:57pm UTC](https://devforum.zoom.us/t/video-sdk-error-this-account-does-not-exist-or-does-not-belong-to-you-error-code-200-valid-credentials/138190 "2025-10-27T18:57:30Z")
Video SDK Error: “This account does not exist or does not belong to you” (Error Code 200) - Valid Credentials Problem Description I’m encountering a persistent JOIN\_MEETING\_FAILED error when attempting to join a Video SD… --- ## [Huge Increase in Audio Issues Since Version 2.2.10 Release](https://devforum.zoom.us/t/huge-increase-in-audio-issues-since-version-2-2-10-release/137185)
**Author:** [@Billy117](https://devforum.zoom.us/u/Billy117)\ **Replies:** 17\ **Last updated:** [October 24, 2025, 1:45am UTC](https://devforum.zoom.us/t/huge-increase-in-audio-issues-since-version-2-2-10-release/137185 "2025-10-24T01:45:57Z")
Since a couple days after the release of 2.2.10, our users have reported a ton of audio issues. This has been happening to multiple users using different devices. Nothing was changed on our side. We have since upgraded … [Previous page](https://devforum.zoom.us/c/video-sdk/55.md?page=6) [Next page](https://devforum.zoom.us/c/video-sdk/55.md?page=8)