# iOS

**URL:** https://devforum.zoom.us/c/video-sdk/ios/32.md?page=3

[Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md)

**Page:** 4

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## [videoView shows its background instead of subscribed users video](https://devforum.zoom.us/t/videoview-shows-its-background-instead-of-subscribed-users-video/83797)

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**Author:** [@trembathclare](https://devforum.zoom.us/u/trembathclare)\
**Replies:** 0\
**Last updated:** [February 27, 2023, 4:09pm UTC](https://devforum.zoom.us/t/videoview-shows-its-background-instead-of-subscribed-users-video/83797 "2023-02-27T16:09:11Z")

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We’re having a sporadic issue, where the videoView shows its background instead of the subscribed users’ video. We’ve found increasing the number of users in session increases the possibility of having the issue. We’ve …

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## [Multitasking Camera Access](https://devforum.zoom.us/t/multitasking-camera-access/83036)

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**Author:** [@veerlorden](https://devforum.zoom.us/u/veerlorden)\
**Replies:** 0\
**Last updated:** [February 13, 2023, 2:20pm UTC](https://devforum.zoom.us/t/multitasking-camera-access/83036 "2023-02-13T14:20:33Z")

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Description Hello! I adopted Picture-in-Picture support for my video calls inside my app. However, when a user goes into background, his video stream freezes. From iOS 16 we can user a new property to enable camera sup…

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## [Are avatars available in the react-native SDK?](https://devforum.zoom.us/t/are-avatars-available-in-the-react-native-sdk/82600)

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**Author:** [@cinjon.resnick](https://devforum.zoom.us/u/cinjon.resnick)\
**Replies:** 4\
**Last updated:** [February 8, 2023, 12:26am UTC](https://devforum.zoom.us/t/are-avatars-available-in-the-react-native-sdk/82600 "2023-02-08T00:26:38Z")

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Does the react-native SDK (specifically for iOS) support using the Avatars that I see on desktop? I don’t see this in the VideoSDK library reference.

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## [Subsessions for iOS](https://devforum.zoom.us/t/subsessions-for-ios/82324)

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**Author:** [@sergiu.losetchi](https://devforum.zoom.us/u/sergiu.losetchi)\
**Replies:** 4\
**Last updated:** [February 6, 2023, 6:54pm UTC](https://devforum.zoom.us/t/subsessions-for-ios/82324 "2023-02-06T18:54:27Z")

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Hello. Our product uses VideoSDK for iOS and Web (React). We are implementing subsessions on web (https://marketplace.zoom.us/docs/sdk/video/web/advanced/breakout-rooms/) and would like to know if there is any way we can…

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## [Raw Audio Access](https://devforum.zoom.us/t/raw-audio-access/82253)

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**Author:** [@vishnu.vithala](https://devforum.zoom.us/u/vishnu.vithala)\
**Replies:** 7\
**Last updated:** [February 2, 2023, 10:52pm UTC](https://devforum.zoom.us/t/raw-audio-access/82253 "2023-02-02T22:52:46Z")

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I am trying to access the raw audio buffer using Zoom Video SDK on the iOS and pass it to another function for real time analysis. I am trying to do this using starter code provided. I see that there are callbacks in the…

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## [Not able to configure Zoom iOS Video SDK for React native](https://devforum.zoom.us/t/not-able-to-configure-zoom-ios-video-sdk-for-react-native/79999)

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**Author:** [@Dharmik](https://devforum.zoom.us/u/Dharmik)\
**Replies:** 8\
**Last updated:** [January 17, 2023, 6:24pm UTC](https://devforum.zoom.us/t/not-able-to-configure-zoom-ios-video-sdk-for-react-native/79999 "2023-01-17T18:24:33Z")

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Versions : “react”: “17.0.2”, “react-native”: “0.66.4”, Xcode : 14.1 Description : i’m Using ZoomVideoSDK & ZoomVideoSDKScreenShare for React native (iOS) Whenever i’m try to build my project getting Some Undefined…

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## [Unsubscribe from sharePipe overrides/unloads externalVideoSourceDelegate](https://devforum.zoom.us/t/unsubscribe-from-sharepipe-overrides-unloads-externalvideosourcedelegate/81572)

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**Author:** [@rokgregoric](https://devforum.zoom.us/u/rokgregoric)\
**Replies:** 4\
**Last updated:** [January 19, 2023, 11:23am UTC](https://devforum.zoom.us/t/unsubscribe-from-sharepipe-overrides-unloads-externalvideosourcedelegate/81572 "2023-01-19T11:23:26Z")

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Description When calling getSharePipe()?.unSubscribe(with: delegate) the externalVideoSourceDelegate gets overriden/unloaded - stops working and the SDK takes over the video pipe. Exactly after the call I see in the co…

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## [SDK v1.5 bad audio quality](https://devforum.zoom.us/t/sdk-v1-5-bad-audio-quality/80954)

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**Author:** [@rokgregoric](https://devforum.zoom.us/u/rokgregoric)\
**Replies:** 5\
**Last updated:** [January 18, 2023, 12:01pm UTC](https://devforum.zoom.us/t/sdk-v1-5-bad-audio-quality/80954 "2023-01-18T12:01:38Z")

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Description SDK v1.5 introduces a change in audio quality that is very noticeable when having headphones / bluetooth speaker connected. The audio quality is quite bad. Is there a way to change that? Which iOS Video SDK…

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## [Not able Authenticate Zoom SDK](https://devforum.zoom.us/t/not-able-authenticate-zoom-sdk/78658)

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**Author:** [@iguruzoom](https://devforum.zoom.us/u/iguruzoom)\
**Replies:** 0\
**Last updated:** [November 11, 2022, 7:32am UTC](https://devforum.zoom.us/t/not-able-authenticate-zoom-sdk/78658 "2022-11-11T07:32:03Z")

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2022-11-11 12:03:30.182632+0530 iGuru\[1588:420437\] \[logging-persist\] cannot open file at line 44580 of \[02c344acea\] 2022-11-11 12:03:30.182720+0530 iGuru\[1588:420437\] \[logging-persist\] os\_unix.c:44580: (0) open(/var/mob…

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## [Troubles getting user's raw pixel data](https://devforum.zoom.us/t/troubles-getting-users-raw-pixel-data/80043)

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**Author:** [@veerlorden](https://devforum.zoom.us/u/veerlorden)\
**Replies:** 1\
**Last updated:** [December 12, 2022, 1:29pm UTC](https://devforum.zoom.us/t/troubles-getting-users-raw-pixel-data/80043 "2022-12-12T13:29:27Z")

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Description Hello. I’m trying to get raw CVPixelBuffer of a user’s sharing and video content. Basically, I need three types of data in my app: my own video, host’s video and host’s sharing. And besides, I need to show b…

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## [Unable to make Archive on M1 macbook](https://devforum.zoom.us/t/unable-to-make-archive-on-m1-macbook/78446)

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**Author:** [@qazi.naveed](https://devforum.zoom.us/u/qazi.naveed)\
**Replies:** 3\
**Last updated:** [November 10, 2022, 4:37am UTC](https://devforum.zoom.us/t/unable-to-make-archive-on-m1-macbook/78446 "2022-11-10T04:37:40Z")

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Description I am not able to make archive although code is running fine on device and simulator. Which iOS Video SDK version? The old video sdk 1.0.2 compiling fine and got the issues when upgrading to ZoomSDK 1.5.2 E…

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## [Bluetooth device with speaker and mic not working](https://devforum.zoom.us/t/bluetooth-device-with-speaker-and-mic-not-working/78086)

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**Author:** [@curtis.forsta](https://devforum.zoom.us/u/curtis.forsta)\
**Replies:** 3\
**Last updated:** [November 9, 2022, 3:16am UTC](https://devforum.zoom.us/t/bluetooth-device-with-speaker-and-mic-not-working/78086 "2022-11-09T03:16:02Z")

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Description I have an bluetooth device that is a speaker/mic combo and I have it connected to my iPhone. When I join a session, both the speaker and mic do not produce any sound nor does it pick up my voice. There is no…

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## [StopAudio & unsubscribe from audio doesn't work](https://devforum.zoom.us/t/stopaudio-unsubscribe-from-audio-doesnt-work/78060)

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**Author:** [@rokgregoric](https://devforum.zoom.us/u/rokgregoric)\
**Replies:** 3\
**Last updated:** [November 5, 2022, 3:12am UTC](https://devforum.zoom.us/t/stopaudio-unsubscribe-from-audio-doesnt-work/78060 "2022-11-05T03:12:05Z")

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Description When starting the session with the audio disconnected: let audioOptions = ZoomVideoSDKAudioOptions() audioOptions.connect = false audioOptions.mute = true let ctx = ZoomVideoSDKSessionContext() ctx.audioOp…

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## [Can't receive raw video data from RawDataPipeDelegate](https://devforum.zoom.us/t/cant-receive-raw-video-data-from-rawdatapipedelegate/77626)

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**Author:** [@emilrakh](https://devforum.zoom.us/u/emilrakh)\
**Replies:** 2\
**Last updated:** [October 26, 2022, 2:54pm UTC](https://devforum.zoom.us/t/cant-receive-raw-video-data-from-rawdatapipedelegate/77626 "2022-10-26T14:54:49Z")

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Description Hi, there. I have selected the memory mode and implementing an instance of the ZoomVideoSDKRawDataPipeDelegate. But I don’t get any data from callback functions. I also implemented an instance of ZoomVideoS…

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## [I have a video SDK subscription . I need to ask can I have multiple version of application ? like diff apps for staging and live environment ? Right now there is only one app (1 sdk key & secret key))](https://devforum.zoom.us/t/i-have-a-video-sdk-subscription-i-need-to-ask-can-i-have-multiple-version-of-application-like-diff-apps-for-staging-and-live-environment-right-now-there-is-only-one-app-1-sdk-key-secret-key/77170)

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**Author:** [@qazi.naveed](https://devforum.zoom.us/u/qazi.naveed)\
**Replies:** 2\
**Last updated:** [October 12, 2022, 4:50am UTC](https://devforum.zoom.us/t/i-have-a-video-sdk-subscription-i-need-to-ask-can-i-have-multiple-version-of-application-like-diff-apps-for-staging-and-live-environment-right-now-there-is-only-one-app-1-sdk-key-secret-key/77170 "2022-10-12T04:50:28Z")

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I have a video SDK subscription . I need to ask can I have multiple version of application ? like diff apps for staging and live environment ? Right now there is only one app (1 sdk key & secret key))

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## [Wrong video aspect ratio after disabling and re-enabling video](https://devforum.zoom.us/t/wrong-video-aspect-ratio-after-disabling-and-re-enabling-video/74590)

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**Author:** [@rokgregoric](https://devforum.zoom.us/u/rokgregoric)\
**Replies:** 11\
**Last updated:** [October 9, 2022, 5:15am UTC](https://devforum.zoom.us/t/wrong-video-aspect-ratio-after-disabling-and-re-enabling-video/74590 "2022-10-09T05:15:17Z")

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Description When the session starts it uses a video resolution of 640x480. After disabling and re-enabling the video stream, the video resolution changes to 640x360. Which iOS Video SDK version? 1.3.0 - 1.3.3 (all i…

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## [Black video using v1.5.0 + externalVideoSourceDelegate](https://devforum.zoom.us/t/black-video-using-v1-5-0-externalvideosourcedelegate/77034)

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**Author:** [@rokgregoric](https://devforum.zoom.us/u/rokgregoric)\
**Replies:** 2\
**Last updated:** [October 6, 2022, 2:01pm UTC](https://devforum.zoom.us/t/black-video-using-v1-5-0-externalvideosourcedelegate/77034 "2022-10-06T14:01:36Z")

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Description When using externalVideoSourceDelegate the video starts as black (other subscribers see a black rectangle instead of user’s video). After disabling / re-enabling the camera the video works fine. It just has…

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## [EXC\_BAD\_ACCESS error in 1.3.3](https://devforum.zoom.us/t/exc-bad-access-error-in-1-3-3/74404)

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**Author:** [@veerlorden](https://devforum.zoom.us/u/veerlorden)\
**Replies:** 18\
**Last updated:** [October 6, 2022, 12:29pm UTC](https://devforum.zoom.us/t/exc-bad-access-error-in-1-3-3/74404 "2022-10-06T12:29:21Z")

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Description Hi, there. I’ve downloaded the latest version of ZoomVideoSDK 1.3.3. When I’m trying to get one of Zoom’s callbacks I tend to get an error instead: “Thread 1: EXC\_BAD\_ACCESS (code=1, address=0x3da7ad330)” …

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## [onUserLeave containting wrong ID for users who left the session](https://devforum.zoom.us/t/onuserleave-containting-wrong-id-for-users-who-left-the-session/76251)

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**Author:** [@sergiu.losetchi](https://devforum.zoom.us/u/sergiu.losetchi)\
**Replies:** 2\
**Last updated:** [September 22, 2022, 5:25pm UTC](https://devforum.zoom.us/t/onuserleave-containting-wrong-id-for-users-who-left-the-session/76251 "2022-09-22T17:25:47Z")

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Description We found an issue with the iOS SDK. func onUserLeave(\_ helper: ZoomVideoSDKUserHelper?, users userArray: \[ZoomVideoSDKUser\]?) the ZoomVideoSDKUser object from userArray returns 0 for getID() whenever an us…

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## [UIAlertView is deprecated](https://devforum.zoom.us/t/uialertview-is-deprecated/75590)

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**Author:** [@emilrakh](https://devforum.zoom.us/u/emilrakh)\
**Replies:** 3\
**Last updated:** [September 13, 2022, 9:44pm UTC](https://devforum.zoom.us/t/uialertview-is-deprecated/75590 "2022-09-13T21:44:30Z")

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Description Hi, there. When I try to join an online meeting, the Zoom SDK opens an invisible pop-up window, which causes the application to crash with the error: Thread 1: "UIAlertView is deprecated and unavailable for…

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## [Zoom commands do not send for the first user who joins the session](https://devforum.zoom.us/t/zoom-commands-do-not-send-for-the-first-user-who-joins-the-session/75808)

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**Author:** [@curtis.forsta](https://devforum.zoom.us/u/curtis.forsta)\
**Replies:** 0\
**Last updated:** [September 12, 2022, 9:37pm UTC](https://devforum.zoom.us/t/zoom-commands-do-not-send-for-the-first-user-who-joins-the-session/75808 "2022-09-12T21:37:27Z")

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When two users join a Zoom session using the sample SDK demo project, the command channel does not work for the first user who joins. The second user who join can use the command channel. Which iOS Video SDK version? V…

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## [How I can get user video before connect session](https://devforum.zoom.us/t/how-i-can-get-user-video-before-connect-session/74554)

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**Author:** [@emilrakh](https://devforum.zoom.us/u/emilrakh)\
**Replies:** 5\
**Last updated:** [September 10, 2022, 2:31am UTC](https://devforum.zoom.us/t/how-i-can-get-user-video-before-connect-session/74554 "2022-09-10T02:31:18Z")

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Description Hi, there. I’m trying to get a video from the user’s camera before he joined the session. To do this, I am trying to: guard let userVideoCanvas = ZoomVideoSDK().getSession()?.getMySelf()?.getVideoCanvas() …

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## [I want to use ZoomVideoSDK via cocoa pods](https://devforum.zoom.us/t/i-want-to-use-zoomvideosdk-via-cocoa-pods/73484)

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**Author:** [@qazi](https://devforum.zoom.us/u/qazi)\
**Replies:** 4\
**Last updated:** [September 8, 2022, 5:12pm UTC](https://devforum.zoom.us/t/i-want-to-use-zoomvideosdk-via-cocoa-pods/73484 "2022-09-08T17:12:19Z")

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I want to use ZoomVideoSDK via cocoa pods as pod ‘ZoomVideoSDK’ but it will install ScreenShare framework as well and that creating 91 compiling errors. Can I have a pod which only install video SDK and not ScreenShar…

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## [Session destroyed when first joined HOST kills the app](https://devforum.zoom.us/t/session-destroyed-when-first-joined-host-kills-the-app/75240)

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**Author:** [@rokgregoric](https://devforum.zoom.us/u/rokgregoric)\
**Replies:** 4\
**Last updated:** [September 8, 2022, 10:04am UTC](https://devforum.zoom.us/t/session-destroyed-when-first-joined-host-kills-the-app/75240 "2022-09-08T10:04:06Z")

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Description Session is destroyed when first joined HOST kills the app. Which iOS Video SDK version? 1.3.0 - 1.4.0 To Reproduce Steps to reproduce the behavior: join session with multiple hosts (all users need to …

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## [Users leaving the session not being reported](https://devforum.zoom.us/t/users-leaving-the-session-not-being-reported/74589)

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**Author:** [@rokgregoric](https://devforum.zoom.us/u/rokgregoric)\
**Replies:** 1\
**Last updated:** [September 8, 2022, 9:50am UTC](https://devforum.zoom.us/t/users-leaving-the-session-not-being-reported/74589 "2022-09-08T09:50:38Z")

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Description When multiple users leave a session at a similar time (within ~1 sec), only one user leaving is reported via: onUserLeave(\_ helper: ZoomVideoSDKUserHelper?, users userArray: \[ZoomVideoSDKUser\]?) Which iOS …

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## [Unable to use ZOOM SDK in my custom framework](https://devforum.zoom.us/t/unable-to-use-zoom-sdk-in-my-custom-framework/73886)

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**Author:** [@qazi](https://devforum.zoom.us/u/qazi)\
**Replies:** 1\
**Last updated:** [August 10, 2022, 2:09am UTC](https://devforum.zoom.us/t/unable-to-use-zoom-sdk-in-my-custom-framework/73886 "2022-08-10T02:09:16Z")

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Description Unable to use ZOOM SDK in my custom framework Which iOS Video SDK version? 1.3.0 To Reproduce(If applicable) Steps to reproduce the behavior: Integrate zoom framework in my framework project Make a bui…

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## [Pointer is missing a nullability type specifier](https://devforum.zoom.us/t/pointer-is-missing-a-nullability-type-specifier/71875)

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**Author:** [@veerlorden](https://devforum.zoom.us/u/veerlorden)\
**Replies:** 0\
**Last updated:** [July 8, 2022, 11:04am UTC](https://devforum.zoom.us/t/pointer-is-missing-a-nullability-type-specifier/71875 "2022-07-08T11:04:56Z")

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Description I added ZoomVideoSDK framework to my project. After I build it I get a couple of warnings from the compiler. It says: “Pointer is missing a nullability type specifier (\_Nonnull, \_Nullable, or \_Null\_unspecif…

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## [App Store Connect error while uploading App : App Store Connect Operation Error Invalid CFBundleSupportedPlatforms value](https://devforum.zoom.us/t/app-store-connect-error-while-uploading-app-app-store-connect-operation-error-invalid-cfbundlesupportedplatforms-value/71543)

<div class="topic-metadata">

**Author:** [@mubashshir.shaikh199](https://devforum.zoom.us/u/mubashshir.shaikh199)\
**Replies:** 1\
**Last updated:** [July 7, 2022, 10:14pm UTC](https://devforum.zoom.us/t/app-store-connect-error-while-uploading-app-app-store-connect-operation-error-invalid-cfbundlesupportedplatforms-value/71543 "2022-07-07T22:14:43Z")

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Description We recently updated ZOOM iOS SDK into our project and faced the below error from AppStore connect while uploading the app to stores. App Store Connect Operation Error Invalid CFBundleSupportedPlatforms val…

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## [Unable to start screen share](https://devforum.zoom.us/t/unable-to-start-screen-share/70626)

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**Author:** [@plbux](https://devforum.zoom.us/u/plbux)\
**Replies:** 0\
**Last updated:** [June 16, 2022, 1:42pm UTC](https://devforum.zoom.us/t/unable-to-start-screen-share/70626 "2022-06-16T13:42:01Z")

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Description I followed the documentation for implementing screen sharing functionality, but I can’t get it working and I don’t know why. Which iOS Video SDK version? 1.3.1 To Reproduce(If applicable) Steps to reprod…

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## [Rotating device from landscape to portrait, The video aspect ratio is not changing](https://devforum.zoom.us/t/rotating-device-from-landscape-to-portrait-the-video-aspect-ratio-is-not-changing/68492)

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**Author:** [@nagamuni](https://devforum.zoom.us/u/nagamuni)\
**Replies:** 1\
**Last updated:** [May 5, 2022, 9:37pm UTC](https://devforum.zoom.us/t/rotating-device-from-landscape-to-portrait-the-video-aspect-ratio-is-not-changing/68492 "2022-05-05T21:37:59Z")

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Description I have my app in both portrait and landscape for the video call. i am using iphone 12 pro, zoom sdk version 1.3.0. Now the problem occurs when I try to change the orientation of the device. I have code that…

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