# Web

**URL:** https://devforum.zoom.us/c/video-sdk/web/31.md?page=1

[Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md)

**Page:** 2

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## [Bug Report: Black screen when overwriting screen share (Error 6205)](https://devforum.zoom.us/t/bug-report-black-screen-when-overwriting-screen-share-error-6205/141760)

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**Author:** [@Thong1](https://devforum.zoom.us/u/Thong1)\
**Replies:** 5\
**Last updated:** [March 17, 2026, 8:11am UTC](https://devforum.zoom.us/t/bug-report-black-screen-when-overwriting-screen-share-error-6205/141760 "2026-03-17T08:11:03Z")

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Bug Report: Black screen when overwriting screen share (Error 6205) Environment Zoom Web SDK Version: v2.2.12 Browser: Microsoft Edge v144 OS: Windows 11 Error code: 6205 (from browser console) Pre-conditions At leas…

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## [Audio/Video Latency on Intel Gen 9 iGPU (no discrete GPU) — VP9 HW Encode Disabled, SDK 2.3.12](https://devforum.zoom.us/t/audio-video-latency-on-intel-gen-9-igpu-no-discrete-gpu-vp9-hw-encode-disabled-sdk-2-3-12/142149)

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**Author:** [@Sohan](https://devforum.zoom.us/u/Sohan)\
**Replies:** 3\
**Last updated:** [March 6, 2026, 2:15pm UTC](https://devforum.zoom.us/t/audio-video-latency-on-intel-gen-9-igpu-no-discrete-gpu-vp9-hw-encode-disabled-sdk-2-3-12/142149 "2026-03-06T14:15:42Z")

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Description Hey, One of our users (User A) on a Windows 11, Intel UHD Gen9 is experiencing significant audio/video latency on our platform. Another user (User B) on an Apple M4 Max has no issues in the same sessions. Th…

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## [Share screen not running after few times in meeting using Zoom Video SDK](https://devforum.zoom.us/t/share-screen-not-running-after-few-times-in-meeting-using-zoom-video-sdk/141869)

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**Author:** [@matthew.offshorly](https://devforum.zoom.us/u/matthew.offshorly)\
**Replies:** 5\
**Last updated:** [March 2, 2026, 9:16am UTC](https://devforum.zoom.us/t/share-screen-not-running-after-few-times-in-meeting-using-zoom-video-sdk/141869 "2026-03-02T09:16:13Z")

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Description After starting share screen then exiting it, then restarting it a few times, suddenly it stops working it doesn’t reach the finally of the promise and there is no error message as well Browser Console Error …

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## [Unable to Differentiate Between Voluntary Leave and Admin Removal in ZOOM React Native Video SDK and ZOOM video SDK UI Toolkit](https://devforum.zoom.us/t/unable-to-differentiate-between-voluntary-leave-and-admin-removal-in-zoom-react-native-video-sdk-and-zoom-video-sdk-ui-toolkit/142057)

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**Author:** [@sairamrsr33](https://devforum.zoom.us/u/sairamrsr33)\
**Replies:** 1\
**Last updated:** [February 27, 2026, 8:29am UTC](https://devforum.zoom.us/t/unable-to-differentiate-between-voluntary-leave-and-admin-removal-in-zoom-react-native-video-sdk-and-zoom-video-sdk-ui-toolkit/142057 "2026-02-27T08:29:36Z")

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Description We have integrated the Zoom Video SDK (React Native)( version 2.1.10) for mobile and ZOOM video SDK web UI Toolkit( version 2.2.10-1\*\*)\*\* and facing an issue where the same event (user-removed) is triggered i…

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## [Concerns About High Volume of reportToGlobalTracing Logs](https://devforum.zoom.us/t/concerns-about-high-volume-of-reporttoglobaltracing-logs/132835)

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**Author:** [@namlv](https://devforum.zoom.us/u/namlv)\
**Replies:** 6\
**Last updated:** [February 23, 2026, 9:41pm UTC](https://devforum.zoom.us/t/concerns-about-high-volume-of-reporttoglobaltracing-logs/132835 "2026-02-23T21:41:37Z")

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Description We’re currently encountering a rare issue in production (1–2% occurrence rate) that we are unable to consistently reproduce in development or staging environments. To help us trace and report these cases mor…

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## [Zoom meeting is not working in Mac os chrome browser](https://devforum.zoom.us/t/zoom-meeting-is-not-working-in-mac-os-chrome-browser/136728)

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**Author:** [@Srimuktha](https://devforum.zoom.us/u/Srimuktha)\
**Replies:** 2\
**Last updated:** [February 20, 2026, 6:07am UTC](https://devforum.zoom.us/t/zoom-meeting-is-not-working-in-mac-os-chrome-browser/136728 "2026-02-20T06:07:11Z")

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Description Issue Summary: Zoom Client Not Opening in Chrome on macOS Environment: Browser: Google Chrome Chrome Version : Version 139.0.7258.128 Operating System: macOS Application: Zoom (Web Client) Pr…

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## [Video and audio issues in meeting using Zoom Video SDK](https://devforum.zoom.us/t/video-and-audio-issues-in-meeting-using-zoom-video-sdk/141732)

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**Author:** [@marcio.samuel](https://devforum.zoom.us/u/marcio.samuel)\
**Replies:** 5\
**Last updated:** [February 12, 2026, 9:44am UTC](https://devforum.zoom.us/t/video-and-audio-issues-in-meeting-using-zoom-video-sdk/141732 "2026-02-12T09:44:39Z")

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We are experiencing unexpected behavior in a meeting implemented using the Zoom Video SDK. Meeting ID: pB6vrgFpR2mzLZbGgzQYTw== The issues observed are: Video issue: Participant video is rendered blank Audio issu…

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## [Join meeting failed](https://devforum.zoom.us/t/join-meeting-failed/141686)

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**Author:** [@meet-jeavio](https://devforum.zoom.us/u/meet-jeavio)\
**Replies:** 6\
**Last updated:** [February 11, 2026, 1:17pm UTC](https://devforum.zoom.us/t/join-meeting-failed/141686 "2026-02-11T13:17:19Z")

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Description We are experiencing an issue where one participant successfully joins a Zoom Video SDK session, while another participant attempting to join the same session receives a JOIN\_MEETING\_FAILED error. Scenario: …

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## [Video SDK Cloud Recording and Transcription](https://devforum.zoom.us/t/video-sdk-cloud-recording-and-transcription/141682)

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**Author:** [@Ben17](https://devforum.zoom.us/u/Ben17)\
**Replies:** 1\
**Last updated:** [February 10, 2026, 11:24pm UTC](https://devforum.zoom.us/t/video-sdk-cloud-recording-and-transcription/141682 "2026-02-10T23:24:02Z")

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I am looking for some help to enable cloud recording transcripts on my Video SDK Account. In the documentation it states this I have enabled this option in the JWT used to start the session, however I still do not ge…

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## [Error 6114 when starting video with Virtual Background before dualModel.bin finishes loading in slow network](https://devforum.zoom.us/t/error-6114-when-starting-video-with-virtual-background-before-dualmodel-bin-finishes-loading-in-slow-network/141726)

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**Author:** [@Thong1](https://devforum.zoom.us/u/Thong1)\
**Replies:** 3\
**Last updated:** [February 9, 2026, 10:15am UTC](https://devforum.zoom.us/t/error-6114-when-starting-video-with-virtual-background-before-dualmodel-bin-finishes-loading-in-slow-network/141726 "2026-02-09T10:15:31Z")

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We are experiencing error 6114 when using Virtual Background in slow network environments. If startVideo() is called with the virtualBackground option before the model (dualModel.bin) finishes loading, the SDK returns e…

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## [Issue: Virtual background hosted on AWS S3 is blocked by CORS policy](https://devforum.zoom.us/t/issue-virtual-background-hosted-on-aws-s3-is-blocked-by-cors-policy/141609)

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**Author:** [@sergey77](https://devforum.zoom.us/u/sergey77)\
**Replies:** 2\
**Last updated:** [February 8, 2026, 6:13pm UTC](https://devforum.zoom.us/t/issue-virtual-background-hosted-on-aws-s3-is-blocked-by-cors-policy/141609 "2026-02-08T18:13:12Z")

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We’re trying to use a virtual background without SAB (enforceVirtualBackground: true). The image source for the virtual background is hosted on AWS S3: stream.startVideo({ virtualBackground: { imageUrl: 'https://…

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## [iOS 26.1 Issue Connecting and joining call on Safari](https://devforum.zoom.us/t/ios-26-1-issue-connecting-and-joining-call-on-safari/138935)

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**Author:** [@mk352](https://devforum.zoom.us/u/mk352)\
**Replies:** 5\
**Last updated:** [February 4, 2026, 3:20am UTC](https://devforum.zoom.us/t/ios-26-1-issue-connecting-and-joining-call-on-safari/138935 "2026-02-04T03:20:17Z")

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We’re experiencing an issue joining and staying connected to a call on Safari iOS with the latest iOS update. After accepting permissions, the video never appears locally and the user is stuck in a reconnecting state and…

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## [Live transcription and translation](https://devforum.zoom.us/t/live-transcription-and-translation/141618)

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**Author:** [@Sohan](https://devforum.zoom.us/u/Sohan)\
**Replies:** 1\
**Last updated:** [February 2, 2026, 7:26am UTC](https://devforum.zoom.us/t/live-transcription-and-translation/141618 "2026-02-02T07:26:01Z")

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Hey, I had a query regarding the live transcription and translation feature. I want to know if I do not explicitly set my translation language, what is the default? I’m assuming it is English. If i try to talk in a diff…

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## [Video stream becomes transparent](https://devforum.zoom.us/t/video-stream-becomes-transparent/138665)

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**Author:** [@klocuszek](https://devforum.zoom.us/u/klocuszek)\
**Replies:** 7\
**Last updated:** [January 29, 2026, 3:52pm UTC](https://devforum.zoom.us/t/video-stream-becomes-transparent/138665 "2026-01-29T15:52:49Z")

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Description Every once in a while, at various meeting participants, the video stream becomes transparent. This usually appears after some duration of the meeting. From a few minutes of duration to tens of minutes. Sud…

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## [Issues with Zoom SDK: Audio Cutting Out During Screen Share](https://devforum.zoom.us/t/issues-with-zoom-sdk-audio-cutting-out-during-screen-share/141527)

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**Author:** [@ChickPea](https://devforum.zoom.us/u/ChickPea)\
**Replies:** 1\
**Last updated:** [January 29, 2026, 8:40am UTC](https://devforum.zoom.us/t/issues-with-zoom-sdk-audio-cutting-out-during-screen-share/141527 "2026-01-29T08:40:42Z")

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I’m integrating the Zoom SDK into our custom app, and I’ve noticed a recurring problem: whenever a participant starts screen sharing, the audio from other participants sometimes cuts out or drops intermittently. This hap…

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## [Attach video not working properly in Video SDK 2.3.0](https://devforum.zoom.us/t/attach-video-not-working-properly-in-video-sdk-2-3-0/141351)

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**Author:** [@Daniel30](https://devforum.zoom.us/u/Daniel30)\
**Replies:** 8\
**Last updated:** [January 27, 2026, 3:57am UTC](https://devforum.zoom.us/t/attach-video-not-working-properly-in-video-sdk-2-3-0/141351 "2026-01-27T03:57:02Z")

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Video SDK Type and Version Type: Web Version: 2.3.0 Description After updating the Web SDK from 2.2.12 to 2.3.0, my React app no longer attaches video correctly. Instead of a \<video\> element, it attaches a \<div\>, so …

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## [Unable to create a processor in NextJS](https://devforum.zoom.us/t/unable-to-create-a-processor-in-nextjs/140283)

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**Author:** [@iceberger](https://devforum.zoom.us/u/iceberger)\
**Replies:** 2\
**Last updated:** [January 5, 2026, 11:12am UTC](https://devforum.zoom.us/t/unable-to-create-a-processor-in-nextjs/140283 "2026-01-05T11:12:29Z")

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Unable to create processor in NextJS application Hi, I’ve been trying to create a new processor to get access to the raw audio, I followed the documentation from Video SDK - web - Raw data - audio it works fine using a…

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## [How can I enable the video SDK transcription and translation service?](https://devforum.zoom.us/t/how-can-i-enable-the-video-sdk-transcription-and-translation-service/140185)

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**Author:** [@iceberger](https://devforum.zoom.us/u/iceberger)\
**Replies:** 1\
**Last updated:** [December 29, 2025, 7:26pm UTC](https://devforum.zoom.us/t/how-can-i-enable-the-video-sdk-transcription-and-translation-service/140185 "2025-12-29T19:26:17Z")

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I have a zoom video SDK and would like to activate the Zoom Video SDK Transcription and Translation service. I have been trying to get assistant from sales and support, unfortunately they have not been able to enable tha…

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## [The speaker sometimes does not work when using Puppeteer with a fake media device](https://devforum.zoom.us/t/the-speaker-sometimes-does-not-work-when-using-puppeteer-with-a-fake-media-device/132367)

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**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\
**Replies:** 40\
**Last updated:** [December 22, 2025, 2:35pm UTC](https://devforum.zoom.us/t/the-speaker-sometimes-does-not-work-when-using-puppeteer-with-a-fake-media-device/132367 "2025-12-22T14:35:29Z")

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Description We’re using Puppeteer to launch a Chrome instance with the --use-fake-device-for-media-stream flag. However, we occasionally encounter an issue where the speaker doesn’t work—we can’t hear the other particip…

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## [Cannot start share view due to OPERATION\_TIMEOUT error](https://devforum.zoom.us/t/cannot-start-share-view-due-to-operation-timeout-error/137590)

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**Author:** [@phuongnv1](https://devforum.zoom.us/u/phuongnv1)\
**Replies:** 7\
**Last updated:** [December 19, 2025, 3:15pm UTC](https://devforum.zoom.us/t/cannot-start-share-view-due-to-operation-timeout-error/137590 "2025-12-19T15:15:42Z")

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Description When user A shares the screen by calling stream.startShareScreen(videoElement), other users in the room receive the active-share-change event and then call stream.startShareView(canvas, activeUserId). User …

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## [Preview Camera - no error thrown when camera already in use or system permissions denied](https://devforum.zoom.us/t/preview-camera-no-error-thrown-when-camera-already-in-use-or-system-permissions-denied/133653)

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**Author:** [@James\_Ashok](https://devforum.zoom.us/u/James_Ashok)\
**Replies:** 8\
**Last updated:** [December 16, 2025, 1:14am UTC](https://devforum.zoom.us/t/preview-camera-no-error-thrown-when-camera-already-in-use-or-system-permissions-denied/133653 "2025-12-16T01:14:43Z")

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Description In Chrome, the preview camera feature is NOT throwing an error, when the camera is already in use by another app (or) if camera permission is denied to the browser by the host OS settings. Accessing camera …

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## [Screen Share Video Lagging Even with enableOptimizeForSharedVideo Enabled](https://devforum.zoom.us/t/screen-share-video-lagging-even-with-enableoptimizeforsharedvideo-enabled/138525)

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**Author:** [@devtesting492](https://devforum.zoom.us/u/devtesting492)\
**Replies:** 14\
**Last updated:** [December 1, 2025, 2:20am UTC](https://devforum.zoom.us/t/screen-share-video-lagging-even-with-enableoptimizeforsharedvideo-enabled/138525 "2025-12-01T02:20:36Z")

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When I share my screen and enable video optimization using the enableOptimizeForSharedVideo function, I notice that the video sometimes still appears laggy for other participants. I’m not sure why this happens — would l…

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## [iOS looping/constant failover](https://devforum.zoom.us/t/ios-looping-constant-failover/135667)

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**Author:** [@unfounded-raccoon](https://devforum.zoom.us/u/unfounded-raccoon)\
**Replies:** 17\
**Last updated:** [November 28, 2025, 1:02am UTC](https://devforum.zoom.us/t/ios-looping-constant-failover/135667 "2025-11-28T01:02:18Z")

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Description Hey all, we’re seeing occasional issues with our users on iOS where the user gets stuck in a permanent looping/reconnecting state. This is reproducible in the test/sample app. Browser Console Error The ful…

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## [After upgrading to 2.3.0: Video was interrupted by the system. Please click anywhere to resume](https://devforum.zoom.us/t/after-upgrading-to-2-3-0-video-was-interrupted-by-the-system-please-click-anywhere-to-resume/138581)

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**Author:** [@klocuszek](https://devforum.zoom.us/u/klocuszek)\
**Replies:** 7\
**Last updated:** [November 26, 2025, 2:27am UTC](https://devforum.zoom.us/t/after-upgrading-to-2-3-0-video-was-interrupted-by-the-system-please-click-anywhere-to-resume/138581 "2025-11-26T02:27:16Z")

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Description I noticed that a few days ago a new version of Video SDK for Web was released: v2.3.0. After updating from v2.2.12, the participant’s camera feed doesn’t work at all (self-view). Every time this error appea…

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## [Inconsistent video quality](https://devforum.zoom.us/t/inconsistent-video-quality/138438)

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**Author:** [@alan.yang](https://devforum.zoom.us/u/alan.yang)\
**Replies:** 7\
**Last updated:** [November 18, 2025, 5:17pm UTC](https://devforum.zoom.us/t/inconsistent-video-quality/138438 "2025-11-18T17:17:22Z")

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Description My team is creating an app that has a couple of different views: Default View (has pagination for the 8 smaller videos) 1 main video: 720p 8 smaller videos: 180p Gallery View (has full pagination) 9 vi…

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## [Customize the UI of Video SDK UI-Toolkit](https://devforum.zoom.us/t/customize-the-ui-of-video-sdk-ui-toolkit/138704)

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**Author:** [@dev0807002](https://devforum.zoom.us/u/dev0807002)\
**Replies:** 1\
**Last updated:** [November 18, 2025, 3:58pm UTC](https://devforum.zoom.us/t/customize-the-ui-of-video-sdk-ui-toolkit/138704 "2025-11-18T15:58:26Z")

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Hi, I am using VideoSDK ui-toolkit to organize live session. The features I required is almost there. But I want to enable or disable some features for User. That need to control by Host All participant microphone, c…

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## [Missing user-updated and peer-video-state-change Events](https://devforum.zoom.us/t/missing-user-updated-and-peer-video-state-change-events/138707)

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**Author:** [@meet-jeavio](https://devforum.zoom.us/u/meet-jeavio)\
**Replies:** 1\
**Last updated:** [November 18, 2025, 6:50am UTC](https://devforum.zoom.us/t/missing-user-updated-and-peer-video-state-change-events/138707 "2025-11-18T06:50:39Z")

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Description During a video call, the user-updated and peer-video-state-change events are not fired when a new user joins the session or when a user’s video state changes. This prevents the application from detecting: W…

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## [Session Join Function Hangs Indefinitely - No Error or Success](https://devforum.zoom.us/t/session-join-function-hangs-indefinitely-no-error-or-success/138708)

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**Author:** [@meet-jeavio](https://devforum.zoom.us/u/meet-jeavio)\
**Replies:** 1\
**Last updated:** [November 18, 2025, 6:47am UTC](https://devforum.zoom.us/t/session-join-function-hangs-indefinitely-no-error-or-success/138708 "2025-11-18T06:47:40Z")

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Description During a video call connection attempt, the zoomClient.join() function gets stuck and hangs indefinitely. The function neither successfully joins the session nor throws an error. This results in: First user…

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## [IMPROPER\_MEETING\_STATE Error (5002)](https://devforum.zoom.us/t/improper-meeting-state-error-5002/138706)

<div class="topic-metadata">

**Author:** [@meet-jeavio](https://devforum.zoom.us/u/meet-jeavio)\
**Replies:** 1\
**Last updated:** [November 18, 2025, 2:59am UTC](https://devforum.zoom.us/t/improper-meeting-state-error-5002/138706 "2025-11-18T02:59:07Z")

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Issue 1: IMPROPER\_MEETING\_STATE Error (5002) - Call Dropped During Connection Description During a video call connection attempt, the call starts to connect but then immediately drops with an IMPROPER\_MEETING\_STATE error…

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## [User did not received user-updated event](https://devforum.zoom.us/t/user-did-not-received-user-updated-event/138589)

<div class="topic-metadata">

**Author:** [@meet-jeavio](https://devforum.zoom.us/u/meet-jeavio)\
**Replies:** 7\
**Last updated:** [November 13, 2025, 6:34pm UTC](https://devforum.zoom.us/t/user-did-not-received-user-updated-event/138589 "2025-11-13T18:34:23Z")

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Description This is a simple one, for following session ID I have received user-updated event in one user but the other user connected in same session haven’t received the event. Can you please let me know what happened…

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