# Web

**URL:** https://devforum.zoom.us/c/video-sdk/web/31.md?page=13

[Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md)

**Page:** 14

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## [Host privilege logic clarification](https://devforum.zoom.us/t/host-privilege-logic-clarification/99457)

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**Author:** [@godwin.owonam](https://devforum.zoom.us/u/godwin.owonam)\
**Replies:** 3\
**Last updated:** [December 5, 2023, 8:01am UTC](https://devforum.zoom.us/t/host-privilege-logic-clarification/99457 "2023-12-05T08:01:00Z")

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Description I would like to know the logic behind the assignment of host privileges to a participant in the Video SDK. I ran some test by joining the Video SDK meeting with role = 1 for multiple users and in one case, t…

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## [Reduce number of subsessions after creating](https://devforum.zoom.us/t/reduce-number-of-subsessions-after-creating/99156)

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**Author:** [@godwin.owonam](https://devforum.zoom.us/u/godwin.owonam)\
**Replies:** 6\
**Last updated:** [November 29, 2023, 9:24am UTC](https://devforum.zoom.us/t/reduce-number-of-subsessions-after-creating/99156 "2023-11-29T09:24:58Z")

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Description So I have a need to reduce the number of subsessions created for example from 4 to 2. But the Video SDK only allows for adding subsessions and not removing them. I want to know if there is provision for redu…

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## [Ask for help dialog persists after user returned to main session](https://devforum.zoom.us/t/ask-for-help-dialog-persists-after-user-returned-to-main-session/99144)

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**Author:** [@godwin.owonam](https://devforum.zoom.us/u/godwin.owonam)\
**Replies:** 5\
**Last updated:** [November 29, 2023, 9:02am UTC](https://devforum.zoom.us/t/ask-for-help-dialog-persists-after-user-returned-to-main-session/99144 "2023-11-29T09:02:29Z")

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Description It happens that when a user asks for help, and host does not respond to the request (that is the host does not accept or decline/postpone the help request) and the user returns to the main session, the dialo…

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## [Changing chat privilege in main session affects subsessions](https://devforum.zoom.us/t/changing-chat-privilege-in-main-session-affects-subsessions/99172)

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**Author:** [@godwin.owonam](https://devforum.zoom.us/u/godwin.owonam)\
**Replies:** 3\
**Last updated:** [November 29, 2023, 8:44am UTC](https://devforum.zoom.us/t/changing-chat-privilege-in-main-session-affects-subsessions/99172 "2023-11-29T08:44:35Z")

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Description I don’t know if this is intended but appears to be problematic for us. It happens that when the host modifies the chat privilege in the main session, the subsessions are affected. Which Web Video SDK versio…

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## [Active mute becomes passive mute as participant moves from sub-session to main session](https://devforum.zoom.us/t/active-mute-becomes-passive-mute-as-participant-moves-from-sub-session-to-main-session/99163)

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**Author:** [@godwin.owonam](https://devforum.zoom.us/u/godwin.owonam)\
**Replies:** 2\
**Last updated:** [November 29, 2023, 8:22am UTC](https://devforum.zoom.us/t/active-mute-becomes-passive-mute-as-participant-moves-from-sub-session-to-main-session/99163 "2023-11-29T08:22:39Z")

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Description Please help verify. I observed that when a participant mutes himself, and then returns to the main session (or the host closes all the subsessions making all users return to the main session) then the partic…

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## [Virtual background issue on mobile browser](https://devforum.zoom.us/t/virtual-background-issue-on-mobile-browser/99051)

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**Author:** [@Nasib48](https://devforum.zoom.us/u/Nasib48)\
**Replies:** 4\
**Last updated:** [November 28, 2023, 9:11am UTC](https://devforum.zoom.us/t/virtual-background-issue-on-mobile-browser/99051 "2023-11-28T09:11:44Z")

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I have used zoom video-sdk. I have enabled SharedArrayBuffer by using a service worker. Virtual background works perfectly in desktop Chrome but it’s not working in mobile end Chrome browser. In both cases, it returns t…

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## [Passive mute not working when host tries to mute a participant that is already muted](https://devforum.zoom.us/t/passive-mute-not-working-when-host-tries-to-mute-a-participant-that-is-already-muted/98970)

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**Author:** [@godwin.owonam](https://devforum.zoom.us/u/godwin.owonam)\
**Replies:** 7\
**Last updated:** [November 27, 2023, 10:42am UTC](https://devforum.zoom.us/t/passive-mute-not-working-when-host-tries-to-mute-a-participant-that-is-already-muted/98970 "2023-11-27T10:42:29Z")

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Description I am leveraging the passive mute and unmute to moderate participant use of the audio functionality in my app. But when I call the mediaStream.muteAudio(userId) as a host when the participant is already muted…

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## [Audio Not Starting after switching from main subsession to subsession](https://devforum.zoom.us/t/audio-not-starting-after-switching-from-main-subsession-to-subsession/98536)

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**Author:** [@godwin.owonam](https://devforum.zoom.us/u/godwin.owonam)\
**Replies:** 4\
**Last updated:** [November 25, 2023, 9:45pm UTC](https://devforum.zoom.us/t/audio-not-starting-after-switching-from-main-subsession-to-subsession/98536 "2023-11-25T21:45:29Z")

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Description The behaviour is such that, when a user joins the meeting, the audio starts normally and works fine. But when the user joins the subsession, the audio does not start, instead it keeps returning a ‘REQUEST TI…

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## [Break Out Rooms](https://devforum.zoom.us/t/break-out-rooms/98685)

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**Author:** [@ok-soumen](https://devforum.zoom.us/u/ok-soumen)\
**Replies:** 1\
**Last updated:** [November 20, 2023, 7:20am UTC](https://devforum.zoom.us/t/break-out-rooms/98685 "2023-11-20T07:20:56Z")

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Hi @vic.yang Video SDK In “@zoom/videosdk”: “^1.8.10”, do we have any Break out rooms functionality? Like Switch on break out rooms within Zoom video calls. Break out rooms should work just as it does on any Zoom e…

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## [Assign user to subsession returning Internal Error](https://devforum.zoom.us/t/assign-user-to-subsession-returning-internal-error/98252)

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**Author:** [@godwin.owonam](https://devforum.zoom.us/u/godwin.owonam)\
**Replies:** 5\
**Last updated:** [November 16, 2023, 7:12am UTC](https://devforum.zoom.us/t/assign-user-to-subsession-returning-internal-error/98252 "2023-11-16T07:12:08Z")

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Description I am experiencing some issue when I call the ssClient.openSubsessions() function. The issue is that the users in the unassignedUserList never get reassigned to another subsession. So I tried to get the una…

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## [Receiving session closed event when host disconnect and reconnect](https://devforum.zoom.us/t/receiving-session-closed-event-when-host-disconnect-and-reconnect/98333)

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**Author:** [@arfa.ahmed](https://devforum.zoom.us/u/arfa.ahmed)\
**Replies:** 4\
**Last updated:** [November 15, 2023, 6:47am UTC](https://devforum.zoom.us/t/receiving-session-closed-event-when-host-disconnect-and-reconnect/98333 "2023-11-15T06:47:32Z")

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Description Sometimes when the participant with the role “host” disconnect and reconnect after some time, then receiving event “Closed” ( ConnectionState | Zoom Video SDK for Web - 1.9.5) in event\_connection\_change ( Zo…

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## [Sharing Specific Screen Region via Zoom SDK](https://devforum.zoom.us/t/sharing-specific-screen-region-via-zoom-sdk/97700)

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**Author:** [@i1kondratiuk](https://devforum.zoom.us/u/i1kondratiuk)\
**Replies:** 3\
**Last updated:** [November 7, 2023, 7:32pm UTC](https://devforum.zoom.us/t/sharing-specific-screen-region-via-zoom-sdk/97700 "2023-11-07T19:32:35Z")

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I am integrating the Zoom Video SDK for screen sharing in my project. I aim to share only a specific screen region instead of the entire screen or window (a porsion of screen). The documentation didn’t provide insights o…

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## [Zoom Error: This account does not exist or does not belong to you](https://devforum.zoom.us/t/zoom-error-this-account-does-not-exist-or-does-not-belong-to-you/97859)

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**Author:** [@godwin.owonam](https://devforum.zoom.us/u/godwin.owonam)\
**Replies:** 13\
**Last updated:** [November 8, 2023, 9:10am UTC](https://devforum.zoom.us/t/zoom-error-this-account-does-not-exist-or-does-not-belong-to-you/97859 "2023-11-08T09:10:52Z")

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Description I can’t tell why this happens happens often. After a period of usage I get the error: This account does not exist or does not belong to you. The source of the error is always from a wrong SDK key. This is th…

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## [What unit of measurement do the x, y offset in Video web SDK's renderVideo API take as params?](https://devforum.zoom.us/t/what-unit-of-measurement-do-the-x-y-offset-in-video-web-sdks-rendervideo-api-take-as-params/97923)

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**Author:** [@panghalarsh](https://devforum.zoom.us/u/panghalarsh)\
**Replies:** 5\
**Last updated:** [November 8, 2023, 1:18am UTC](https://devforum.zoom.us/t/what-unit-of-measurement-do-the-x-y-offset-in-video-web-sdks-rendervideo-api-take-as-params/97923 "2023-11-08T01:18:54Z")

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Description It is unclear as to what unit of measurements does the renderVideo API on Stream actually take. Neither in the type definition or SDK reference (Zoom Video SDK for Web - 1.9.0) I could get a clear picture a…

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## [Mobile Safari browser issue?](https://devforum.zoom.us/t/mobile-safari-browser-issue/97687)

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**Author:** [@sureshkk](https://devforum.zoom.us/u/sureshkk)\
**Replies:** 1\
**Last updated:** [November 1, 2023, 2:56pm UTC](https://devforum.zoom.us/t/mobile-safari-browser-issue/97687 "2023-11-01T14:56:01Z")

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Hello, We have integrated zoom video sdk for our application. We have realised that in Safari Browser in Iphone SE, the video element is not able to render. Same code is working in Chrome browser as well as Iphone 13. C…

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## [Are there any constraints on the mediaStream when using the Zoom Video SDK for web?](https://devforum.zoom.us/t/are-there-any-constraints-on-the-mediastream-when-using-the-zoom-video-sdk-for-web/97203)

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**Author:** [@r.kita](https://devforum.zoom.us/u/r.kita)\
**Replies:** 6\
**Last updated:** [October 31, 2023, 2:12pm UTC](https://devforum.zoom.us/t/are-there-any-constraints-on-the-mediastream-when-using-the-zoom-video-sdk-for-web/97203 "2023-10-31T14:12:49Z")

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When capturing a second mediaStream and displaying it in a video element, the Zoom video stops. Is this expected behavior, or is it a bug? If only one MediaStream can be used, please tell me how to capture high-quality …

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## [Transcription not working](https://devforum.zoom.us/t/transcription-not-working/97336)

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**Author:** [@rinki](https://devforum.zoom.us/u/rinki)\
**Replies:** 3\
**Last updated:** [October 27, 2023, 1:28am UTC](https://devforum.zoom.us/t/transcription-not-working/97336 "2023-10-27T01:28:24Z")

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I want to close transcription can possible ? I am using zoom video sdk, this is my code code const liveTranscriptionTranslation = this.client.getLiveTranscriptionClient(); liveTranscriptionTranslation.stopLiveTransc…

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## [How to upload slide in video sdk react](https://devforum.zoom.us/t/how-to-upload-slide-in-video-sdk-react/97136)

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**Author:** [@mmartinez](https://devforum.zoom.us/u/mmartinez)\
**Replies:** 1\
**Last updated:** [October 26, 2023, 4:04pm UTC](https://devforum.zoom.us/t/how-to-upload-slide-in-video-sdk-react/97136 "2023-10-26T16:04:15Z")

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Hello, i want not to use screen share to show ppt slide to my audience, can you help me, i want to upload a ppt slide presentation before the meeting begin, how can i do that? I want to put slide in a window, you can se…

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## [Video is freezes if joined 4 or more participants](https://devforum.zoom.us/t/video-is-freezes-if-joined-4-or-more-participants/97148)

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**Author:** [@rajkumarmayavaram](https://devforum.zoom.us/u/rajkumarmayavaram)\
**Replies:** 3\
**Last updated:** [October 25, 2023, 5:50am UTC](https://devforum.zoom.us/t/video-is-freezes-if-joined-4-or-more-participants/97148 "2023-10-25T05:50:31Z")

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Description We’re encountering a video freezing issue on Zoom Video SDK when there are four or more participants, and the console is showing a “webglcontextlost \[ID\]” message. Video working fine, if below 4 participant…

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## [Is isRenderSelfView WithVideoElement necessary?](https://devforum.zoom.us/t/is-isrenderselfview-withvideoelement-necessary/97121)

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**Author:** [@r.kita](https://devforum.zoom.us/u/r.kita)\
**Replies:** 2\
**Last updated:** [October 20, 2023, 2:36pm UTC](https://devforum.zoom.us/t/is-isrenderselfview-withvideoelement-necessary/97121 "2023-10-20T14:36:21Z")

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According to the Zoom Video SDK documentation, I’ve implemented the code like this: {mediaStream?.isRenderSelfViewWithVideoElement() ? ( \<video id={SELF\_VIDEO\_ID} /\> ) : ( \<canvas id={SELF\_VIDEO\_ID} /\> )} If I wa…

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## [Video SDK issue, Logger feature is not enabled](https://devforum.zoom.us/t/video-sdk-issue-logger-feature-is-not-enabled/96827)

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**Author:** [@vishwajeetbhosale](https://devforum.zoom.us/u/vishwajeetbhosale)\
**Replies:** 4\
**Last updated:** [October 18, 2023, 7:26am UTC](https://devforum.zoom.us/t/video-sdk-issue-logger-feature-is-not-enabled/96827 "2023-10-18T07:26:49Z")

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Description Video SDK error, Error: Logger feature is not enabled, INVALID\_OPERATION Browser Console Error Object reason: “Logger feature is not enabled.” type: “INVALID\_OPERATION” Which Web Video SDK version? 1.…

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## [About sending logs when problems occur with screen sharing](https://devforum.zoom.us/t/about-sending-logs-when-problems-occur-with-screen-sharing/96729)

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**Author:** [@takeshi.odaka](https://devforum.zoom.us/u/takeshi.odaka)\
**Replies:** 1\
**Last updated:** [October 16, 2023, 3:29am UTC](https://devforum.zoom.us/t/about-sending-logs-when-problems-occur-with-screen-sharing/96729 "2023-10-16T03:29:31Z")

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Description Since the previous question was closed, I would like to ask a follow-up question. I was asked a question here. The last answer asked me to send the logs and report. Below is the final response I received…

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## [Creating meeting and join functionality in reactjs using VideoSDK?](https://devforum.zoom.us/t/creating-meeting-and-join-functionality-in-reactjs-using-videosdk/96598)

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**Author:** [@Debabrata47](https://devforum.zoom.us/u/Debabrata47)\
**Replies:** 4\
**Last updated:** [October 13, 2023, 2:06pm UTC](https://devforum.zoom.us/t/creating-meeting-and-join-functionality-in-reactjs-using-videosdk/96598 "2023-10-13T14:06:16Z")

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I want to create a application using VideoSDK where a user can create a meeting by giving sessionkey and password and people can also join that same session as well. Got reference from Zoom Youtube page i.e. …

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## [Building custom UI with video sdk](https://devforum.zoom.us/t/building-custom-ui-with-video-sdk/95072)

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**Author:** [@a70717227](https://devforum.zoom.us/u/a70717227)\
**Replies:** 2\
**Last updated:** [October 12, 2023, 4:14pm UTC](https://devforum.zoom.us/t/building-custom-ui-with-video-sdk/95072 "2023-10-12T16:14:01Z")

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video sdk recommends using single canvas element to render participant streams, and does much of the work to actually render the streams itself using renderVideo() method. Is there way to customize UI( using CSS) for the…

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## [Recording Completed event in webhook](https://devforum.zoom.us/t/recording-completed-event-in-webhook/96434)

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**Author:** [@hari](https://devforum.zoom.us/u/hari)\
**Replies:** 3\
**Last updated:** [October 12, 2023, 3:29pm UTC](https://devforum.zoom.us/t/recording-completed-event-in-webhook/96434 "2023-10-12T15:29:02Z")

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The recording completed event is taking some time after the session is ended. Is it possible to receive immediate after session ended? Is there a way the recording should be started while session start and should stop …

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## [Local Recording in Video SDK](https://devforum.zoom.us/t/local-recording-in-video-sdk/96518)

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**Author:** [@hari](https://devforum.zoom.us/u/hari)\
**Replies:** 1\
**Last updated:** [October 10, 2023, 2:18pm UTC](https://devforum.zoom.us/t/local-recording-in-video-sdk/96518 "2023-10-10T14:18:55Z")

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I prefer using local recording due to the delay I experience when using cloud recording as mentioned in How much time it takes for a meeting to get uploaded to zoom cloud? forum. However, in my current settings, I cannot…

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## [Video SDK Webhooks for recordings](https://devforum.zoom.us/t/video-sdk-webhooks-for-recordings/96226)

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**Author:** [@hari](https://devforum.zoom.us/u/hari)\
**Replies:** 3\
**Last updated:** [October 10, 2023, 4:30am UTC](https://devforum.zoom.us/t/video-sdk-webhooks-for-recordings/96226 "2023-10-10T04:30:25Z")

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Video SDK Webhooks for recordings How can we set the webhooks to receive the status like recording started, recording stopped and recording url to get updated in the backend. Can you please guide me to get a solution.

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## [SIP and H.323 on Zooms Video SDK](https://devforum.zoom.us/t/sip-and-h-323-on-zooms-video-sdk/96333)

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**Author:** [@ZoomTeser012](https://devforum.zoom.us/u/ZoomTeser012)\
**Replies:** 0\
**Last updated:** [October 6, 2023, 9:19am UTC](https://devforum.zoom.us/t/sip-and-h-323-on-zooms-video-sdk/96333 "2023-10-06T09:19:13Z")

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Can we join Video SDK Sessions via SIP and H.323 room systems? From the documentations so far, to join via SIP we need meeting ID which we do not have from Sessions. Is there a possibility Zoom can provide exceptions to…

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## [Attempting to Start Transcriptions Fails With Error](https://devforum.zoom.us/t/attempting-to-start-transcriptions-fails-with-error/93989)

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**Author:** [@null](https://devforum.zoom.us/u/null)\
**Replies:** 13\
**Last updated:** [October 6, 2023, 7:01am UTC](https://devforum.zoom.us/t/attempting-to-start-transcriptions-fails-with-error/93989 "2023-10-06T07:01:28Z")

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Description I developed an application that utilizes the Zoom Video Web SDK and in doing so, included the live transcription functionality. This was functional until a very recent point, but I am now encountering the s…

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## [Video SDK in Rails](https://devforum.zoom.us/t/video-sdk-in-rails/96160)

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**Author:** [@hari](https://devforum.zoom.us/u/hari)\
**Replies:** 2\
**Last updated:** [October 6, 2023, 3:22am UTC](https://devforum.zoom.us/t/video-sdk-in-rails/96160 "2023-10-06T03:22:57Z")

</div>

Video SDK in Rails I was trying to enable the recording option in Video SDK. Can anyone help me out in this. Is there any gem used in rails app to config the Zoom? Do we need to use the react app as I could see the Pur…

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