# Web **URL:** https://devforum.zoom.us/c/video-sdk/web/31.md?page=5 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 6 --- ## [User is not send video](https://devforum.zoom.us/t/user-is-not-send-video/133336)
**Author:** [@meet-jeavio](https://devforum.zoom.us/u/meet-jeavio)\ **Replies:** 8\ **Last updated:** [June 5, 2025, 8:35am UTC](https://devforum.zoom.us/t/user-is-not-send-video/133336 "2025-06-05T08:35:59Z")
Description I recently upgraded from Zoom Video SDK version 1.12.12 to 2.1.10, and after the update, I’ve started encountering a video-related issue that wasn’t present before. Issue Observed: When the issue occurs, … --- ## [Host Ended Meeting but One Participant Reconnected to a Different Session Unexpectedly](https://devforum.zoom.us/t/host-ended-meeting-but-one-participant-reconnected-to-a-different-session-unexpectedly/133398)
**Author:** [@namlv](https://devforum.zoom.us/u/namlv)\ **Replies:** 3\ **Last updated:** [May 30, 2025, 10:21am UTC](https://devforum.zoom.us/t/host-ended-meeting-but-one-participant-reconnected-to-a-different-session-unexpectedly/133398 "2025-05-30T10:21:02Z")
Description We encountered an issue where a participant did not leave the meeting after the host ended the session. The host’s sessionID was VLCAdxOjToqqQ9s3CZ1bGQ==. After the host ended the session, one participant br… --- ## [Canvas Video Occasionally Stretched](https://devforum.zoom.us/t/canvas-video-occasionally-stretched/133219)
**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\ **Replies:** 2\ **Last updated:** [May 29, 2025, 8:08am UTC](https://devforum.zoom.us/t/canvas-video-occasionally-stretched/133219 "2025-05-29T08:08:39Z")
Description On some devices (specifically on Windows with the Edge browser), rendering video onto a \ occasionally results in a stretched video. Once stretched, the video does not return to its correct state with… --- ## [Error occurs when requesting \`https://log-external-gateway.zoom.us/meeting-external\` after user end meeting](https://devforum.zoom.us/t/error-occurs-when-requesting-https-log-external-gateway-zoom-us-meeting-external-after-user-end-meeting/133019)
**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\ **Replies:** 7\ **Last updated:** [May 23, 2025, 1:41am UTC](https://devforum.zoom.us/t/error-occurs-when-requesting-https-log-external-gateway-zoom-us-meeting-external-after-user-end-meeting/133019 "2025-05-23T01:41:01Z")
Description When a user leaves a Zoom meeting, we observed in the browser’s DevTools network tab that a request to the URL https://log-external-gateway.zoom.us/meeting-external fails with an error. However, during the m… --- ## [Zoom SDK Getting low quality for local user for a mobile browser](https://devforum.zoom.us/t/zoom-sdk-getting-low-quality-for-local-user-for-a-mobile-browser/132977)
**Author:** [@andriy1](https://devforum.zoom.us/u/andriy1)\ **Replies:** 4\ **Last updated:** [May 21, 2025, 11:53am UTC](https://devforum.zoom.us/t/zoom-sdk-getting-low-quality-for-local-user-for-a-mobile-browser/132977 "2025-05-21T11:53:39Z")
I am encountering an issue with the Zoom Video SDK on React where the participant’s local video ZoomVideo.createLocalVideoTrack(deviceId) displays low quality and the wrong aspect ratio for participants from mobile devic… --- ## [Error “INVALID\_OPERATION: The account of the meeting disabled the cloud recording” even though the settings are enabled](https://devforum.zoom.us/t/error-invalid-operation-the-account-of-the-meeting-disabled-the-cloud-recording-even-though-the-settings-are-enabled/132934)
**Author:** [@estudio](https://devforum.zoom.us/u/estudio)\ **Replies:** 1\ **Last updated:** [May 21, 2025, 11:43am UTC](https://devforum.zoom.us/t/error-invalid-operation-the-account-of-the-meeting-disabled-the-cloud-recording-even-though-the-settings-are-enabled/132934 "2025-05-21T11:43:32Z")
Hello Zoom Team and Community, We are facing an issue when trying to start cloud recording in our meetings via the API. The response we receive from Zoom is as follows: vbnet CopiarEditar type: 'INVALID\_OPERATION', … --- ## [Incorrect 16/9 aspect ratio on my videos and others](https://devforum.zoom.us/t/incorrect-16-9-aspect-ratio-on-my-videos-and-others/132915)
**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\ **Replies:** 2\ **Last updated:** [May 21, 2025, 1:52am UTC](https://devforum.zoom.us/t/incorrect-16-9-aspect-ratio-on-my-videos-and-others/132915 "2025-05-21T01:52:11Z")
Description My video and other participants’ videos are not rendering in the correct 16:9 aspect ratio. Start myself video: let videoOptions = { cameraId: cameraId, originalRatio: false };… --- ## [Zoom Web SDK pending to join Session](https://devforum.zoom.us/t/zoom-web-sdk-pending-to-join-session/132699)
**Author:** [@fteng](https://devforum.zoom.us/u/fteng)\ **Replies:** 3\ **Last updated:** [May 20, 2025, 6:16am UTC](https://devforum.zoom.us/t/zoom-web-sdk-pending-to-join-session/132699 "2025-05-20T06:16:35Z")
Description I am using the Zoom Web SDK on iOS 18.4. After upgrading to the latest SDK (v1), I found that users sometimes fail to join a session on Safari (iOS) when using @zoom/videosdk version 1.12.16. The call to Vi… --- ## [Virtual Background Preview Not Working After Upgrading to Zoom Video SDK 2.1.10](https://devforum.zoom.us/t/virtual-background-preview-not-working-after-upgrading-to-zoom-video-sdk-2-1-10/132547)
**Author:** [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Replies:** 4\ **Last updated:** [May 19, 2025, 1:57am UTC](https://devforum.zoom.us/t/virtual-background-preview-not-working-after-upgrading-to-zoom-video-sdk-2-1-10/132547 "2025-05-19T01:57:05Z")
Hi Zoom Devs, @vic.yang After upgrading the Zoom Video SDK from version 1.11.10 to the latest 2.1.10, we’ve encountered an issue where the virtual background preview is no longer working. This feature was functioning co… --- ## [Zoom Video SDK: Broadcast Messages Not Showing on Mobile (iOS/Android)](https://devforum.zoom.us/t/zoom-video-sdk-broadcast-messages-not-showing-on-mobile-ios-android/132909)
**Author:** [@Ritesh](https://devforum.zoom.us/u/Ritesh)\ **Replies:** 0\ **Last updated:** [May 19, 2025, 12:54am UTC](https://devforum.zoom.us/t/zoom-video-sdk-broadcast-messages-not-showing-on-mobile-ios-android/132909 "2025-05-19T00:54:58Z")
I am using @zoom/react-native-videosdk in mobile app and on web app i am using ‘@zoom/videosdk-ui-toolkit’ So when I send message to everyone from web app as a host, then on the mobile app IOS and Andriod messages are … --- ## [Webhooks not working](https://devforum.zoom.us/t/webhooks-not-working/132540)
**Author:** [@kgosen](https://devforum.zoom.us/u/kgosen)\ **Replies:** 2\ **Last updated:** [May 15, 2025, 5:21pm UTC](https://devforum.zoom.us/t/webhooks-not-working/132540 "2025-05-15T17:21:55Z")
Webhooks are not being triggered on the master or 5 out of 6 sub-accounts. Am I looking at the right place to troubleshoot webhooks? For the sub-account where things are working fine, I don’t see any logs either. They… --- ## [Zoom SDK may not trigger leave events for bot on Ubuntu (headless)](https://devforum.zoom.us/t/zoom-sdk-may-not-trigger-leave-events-for-bot-on-ubuntu-headless/132512)
**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\ **Replies:** 8\ **Last updated:** [May 13, 2025, 8:48pm UTC](https://devforum.zoom.us/t/zoom-sdk-may-not-trigger-leave-events-for-bot-on-ubuntu-headless/132512 "2025-05-13T20:48:36Z")
Description I have a BOT user joining a meeting on Ubuntu using a headless browser. On the BOT’s frontend, I’m listening for the following events to determine when it should leave the meeting: user-removed connection… --- ## [Join meeting error after host ends the session (Continued)](https://devforum.zoom.us/t/join-meeting-error-after-host-ends-the-session-continued/132504)
**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\ **Replies:** 7\ **Last updated:** [May 13, 2025, 11:11am UTC](https://devforum.zoom.us/t/join-meeting-error-after-host-ends-the-session-continued/132504 "2025-05-13T11:11:35Z")
Description Following up on this thread: Join meeting error after host ends the session We’re still encountering an issue in version 2.1.0 where, if the host ends the meeting (client.leave(true)) and a guest attempts t… --- ## [Zoom webhooks not working on VideoSDK account](https://devforum.zoom.us/t/zoom-webhooks-not-working-on-videosdk-account/132352)
**Author:** [@nventurino](https://devforum.zoom.us/u/nventurino)\ **Replies:** 6\ **Last updated:** [May 12, 2025, 7:36pm UTC](https://devforum.zoom.us/t/zoom-webhooks-not-working-on-videosdk-account/132352 "2025-05-12T19:36:19Z")
Trying to set up webhooks and not getting any response for activity on my account. --- ## [Screen Sharing is not working on Safari after a couple of times](https://devforum.zoom.us/t/screen-sharing-is-not-working-on-safari-after-a-couple-of-times/124524)
**Author:** [@liviu](https://devforum.zoom.us/u/liviu)\ **Replies:** 13\ **Last updated:** [May 12, 2025, 7:04pm UTC](https://devforum.zoom.us/t/screen-sharing-is-not-working-on-safari-after-a-couple-of-times/124524 "2025-05-12T19:04:25Z")
Description I’m encountering an issue with the share screen on Safari. When I’m in a session, the first few times it works, but if i turn it on and off, eventually it doesn’t anymore. The shared screen is appearing on S… --- ## [Zoom Video SDK (2.1.10) – Render self‑view with SDK or direct getUserMedia?](https://devforum.zoom.us/t/zoom-video-sdk-2-1-10-render-self-view-with-sdk-or-direct-getusermedia/132267)
**Author:** [@nventurino](https://devforum.zoom.us/u/nventurino)\ **Replies:** 3\ **Last updated:** [May 7, 2025, 5:49am UTC](https://devforum.zoom.us/t/zoom-video-sdk-2-1-10-render-self-view-with-sdk-or-direct-getusermedia/132267 "2025-05-07T05:49:05Z")
I’m building a Next.js 15 telehealth app on Zoom Video SDK Web (v2.1.10, WebRTC). Question: Is it better to show the self‑view via the SDK’s renderVideo()/startVideo() or capture a separate local preview with navigator.… --- ## [muteUserAudioLocally does not work and does not return error](https://devforum.zoom.us/t/muteuseraudiolocally-does-not-work-and-does-not-return-error/132080)
**Author:** [@dev\_lxpead](https://devforum.zoom.us/u/dev_lxpead)\ **Replies:** 7\ **Last updated:** [May 7, 2025, 3:32am UTC](https://devforum.zoom.us/t/muteuseraudiolocally-does-not-work-and-does-not-return-error/132080 "2025-05-07T03:32:11Z")
I’m having trouble with the function to mute another user’s microphone locally (muteUserAudioLocally) The implementation is like this: handleMuteLocalMic = async ( action: "start" | "stop", users: number | numb… --- ## [How to fill containers without letter‑/pillar‑boxing?](https://devforum.zoom.us/t/how-to-fill-containers-without-letter-pillar-boxing/132268)
**Author:** [@nventurino](https://devforum.zoom.us/u/nventurino)\ **Replies:** 2\ **Last updated:** [May 6, 2025, 4:10pm UTC](https://devforum.zoom.us/t/how-to-fill-containers-without-letter-pillar-boxing/132268 "2025-05-06T16:10:57Z")
SDK / stack: Zoom Video SDK Web v2.1.10 (WebRTC) in a Next.js 15 app. My goal is to make each participant’s video completely fill whatever container we give it (no black bars), even when the container’s aspect ratio ≠ 1… --- ## [Confusion related to sdk version changelog](https://devforum.zoom.us/t/confusion-related-to-sdk-version-changelog/132094)
**Author:** [@sandesh.bothra](https://devforum.zoom.us/u/sandesh.bothra)\ **Replies:** 2\ **Last updated:** [May 5, 2025, 4:42am UTC](https://devforum.zoom.us/t/confusion-related-to-sdk-version-changelog/132094 "2025-05-05T04:42:30Z")
Description Hi team, we are planning to update zoom sdk from \[Version 2.1.0\] to Latest. But we having doubt for the same. We were hoping to update it to 2.1.10 but at the same time we are able to see 1.12.16. So is 1.… --- ## [Using attach on 2.1.10 version](https://devforum.zoom.us/t/using-attach-on-2-1-10-version/131108)
**Author:** [@josemaurodl](https://devforum.zoom.us/u/josemaurodl)\ **Replies:** 12\ **Last updated:** [April 22, 2025, 12:53pm UTC](https://devforum.zoom.us/t/using-attach-on-2-1-10-version/131108 "2025-04-22T12:53:31Z")
I am updating ZOOM WEB SDK to 2.1.10, but without success. Always I got the attached error. The code. try { await mediaStream.attachVideo( remoteParticipant?.userId, VideoQuality.Video\_720P, videoPatientTeste.curr… --- ## [\`startAudio\` takes too much time to complete on some devices](https://devforum.zoom.us/t/startaudio-takes-too-much-time-to-complete-on-some-devices/131553)
**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\ **Replies:** 7\ **Last updated:** [April 18, 2025, 6:11am UTC](https://devforum.zoom.us/t/startaudio-takes-too-much-time-to-complete-on-some-devices/131553 "2025-04-18T06:11:23Z")
Video SDK Type and Version 2.1.10 Description On some devices, the stream.startAudio function takes an unusually long time to complete immediately after joining a meeting. According to a customer report, it takes ap… --- ## [Camera rotates horizontally when selecting virtual background](https://devforum.zoom.us/t/camera-rotates-horizontally-when-selecting-virtual-background/130042)
**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\ **Replies:** 2\ **Last updated:** [April 17, 2025, 2:17am UTC](https://devforum.zoom.us/t/camera-rotates-horizontally-when-selecting-virtual-background/130042 "2025-04-17T02:17:19Z")
Description On the Latitude 7320 Detachable running Windows 11, when using portrait mode (similar to an iPad) and switching from a normal video to a virtual background, the camera rotates horizontally. This issue occur… --- ## [Automatic browser refresh](https://devforum.zoom.us/t/automatic-browser-refresh/131395)
**Author:** [@fides-it](https://devforum.zoom.us/u/fides-it)\ **Replies:** 1\ **Last updated:** [April 14, 2025, 5:58am UTC](https://devforum.zoom.us/t/automatic-browser-refresh/131395 "2025-04-14T05:58:46Z")
Meeting: 92wGyX+GTMKYDgJAlO8J4Q== Several users got automatically disconnected in this meeting. An example is the user disconnected at 09:45:36 AM: iPhone mobile - Chrome 134.0.6998.99 iOS 18.3.2 I’m logging all SDK e… --- ## [It’s taking too long to join a session](https://devforum.zoom.us/t/it-s-taking-too-long-to-join-a-session/130842)
**Author:** [@Moon](https://devforum.zoom.us/u/Moon)\ **Replies:** 10\ **Last updated:** [April 11, 2025, 1:06am UTC](https://devforum.zoom.us/t/it-s-taking-too-long-to-join-a-session/130842 "2025-04-11T01:06:10Z")
We have noticed that it takes around 5–6 seconds to join a Zoom session after clicking the Join button. Is there a solution to reduce this time? We are using Video SDK v2.1.5. Thanks. --- ## [The virtual background with a custom image has an unnecessary black edge](https://devforum.zoom.us/t/the-virtual-background-with-a-custom-image-has-an-unnecessary-black-edge/130131)
**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\ **Replies:** 4\ **Last updated:** [April 9, 2025, 6:48am UTC](https://devforum.zoom.us/t/the-virtual-background-with-a-custom-image-has-an-unnecessary-black-edge/130131 "2025-04-09T06:48:12Z")
Description The virtual background with a custom image has an unnecessary black edge. (Ratio camera view is: 16 : 9) Which Web Video SDK version? 2.1.0 Video SDK Code Snippets try { if (imageUrl) { … --- ## [Network Instability](https://devforum.zoom.us/t/network-instability/130370)
**Author:** [@fides-it](https://devforum.zoom.us/u/fides-it)\ **Replies:** 4\ **Last updated:** [April 4, 2025, 10:39am UTC](https://devforum.zoom.us/t/network-instability/130370 "2025-04-04T10:39:33Z")
Session: 0t3dzlnmQD2+lvkys/EMmw== VideoSDK for web version: 2.1.10 (latest) I had some network stability issues in this meeting, such as frozen images and streams turning off. I was wondering what are the best practic… --- ## [Reuploading: Error with Live Transcription SDK in Zoom Video SDK for Web using React.js](https://devforum.zoom.us/t/reuploading-error-with-live-transcription-sdk-in-zoom-video-sdk-for-web-using-react-js/129216)
**Author:** [@gdcomm](https://devforum.zoom.us/u/gdcomm)\ **Replies:** 1\ **Last updated:** [April 2, 2025, 5:17pm UTC](https://devforum.zoom.us/t/reuploading-error-with-live-transcription-sdk-in-zoom-video-sdk-for-web-using-react-js/129216 "2025-04-02T17:17:51Z")
All the detailed information is in the link below. devforum.zoom.us/t/error-with-live-transcription-sdk-in-zoom-video-sdk-for-web-using-react-js/124586 Since 30 days have passed and the comments were automatically clos… --- ## [Facing Issue with multiple Sessions](https://devforum.zoom.us/t/facing-issue-with-multiple-sessions/130590)
**Author:** [@Kabir1](https://devforum.zoom.us/u/Kabir1)\ **Replies:** 1\ **Last updated:** [April 2, 2025, 11:18am UTC](https://devforum.zoom.us/t/facing-issue-with-multiple-sessions/130590 "2025-04-02T11:18:07Z")
I have a Feature where the admin creates matches for different users available on the app. I am using sockets to emit the sessions from the database to the matched users. The first match session is working fine, but I w… --- ## [Users not able to connect to call](https://devforum.zoom.us/t/users-not-able-to-connect-to-call/129853)
**Author:** [@sam9](https://devforum.zoom.us/u/sam9)\ **Replies:** 8\ **Last updated:** [March 31, 2025, 2:44pm UTC](https://devforum.zoom.us/t/users-not-able-to-connect-to-call/129853 "2025-03-31T14:44:44Z")
Description I run into this issue frequently and its probably the most frustrating issue we’ve had with the product. Usually about once a call ( web based users ) we have users that can’t get onto the call and not becua… --- ## [The user's image disappears, leaving only the virtual background visible when an object is placed in front of face](https://devforum.zoom.us/t/the-users-image-disappears-leaving-only-the-virtual-background-visible-when-an-object-is-placed-in-front-of-face/130541)
**Author:** [@Moon](https://devforum.zoom.us/u/Moon)\ **Replies:** 3\ **Last updated:** [March 31, 2025, 7:28am UTC](https://devforum.zoom.us/t/the-users-image-disappears-leaving-only-the-virtual-background-visible-when-an-object-is-placed-in-front-of-face/130541 "2025-03-31T07:28:52Z")
I am using Zoom Video SDK, and I am experiencing an issue where the user disappears when moving objects in front while the Virtual Background is enabled. [Previous page](https://devforum.zoom.us/c/video-sdk/web/31.md?page=4) [Next page](https://devforum.zoom.us/c/video-sdk/web/31.md?page=6)