# Web **URL:** https://devforum.zoom.us/c/video-sdk/web/31.md?page=9 [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) **Page:** 10 --- ## [Unable to Set Background Color of an HTMLCanvasElement](https://devforum.zoom.us/t/unable-to-set-background-color-of-an-htmlcanvaselement/114860)
**Author:** [@lmtruong1512](https://devforum.zoom.us/u/lmtruong1512)\ **Replies:** 2\ **Last updated:** [August 4, 2024, 1:30pm UTC](https://devforum.zoom.us/t/unable-to-set-background-color-of-an-htmlcanvaselement/114860 "2024-08-04T13:30:59Z")
Description I created an HTMLCanvasElement to render multiple videos on the canvas. I want to set the background color of the canvas element to be transparent, so I set the style backgroundColor to 'transparent', but it… --- ## [What is isSupportMultipleVideos doing?](https://devforum.zoom.us/t/what-is-issupportmultiplevideos-doing/113134)
**Author:** [@nventurino](https://devforum.zoom.us/u/nventurino)\ **Replies:** 8\ **Last updated:** [August 1, 2024, 6:22am UTC](https://devforum.zoom.us/t/what-is-issupportmultiplevideos-doing/113134 "2024-08-01T06:22:14Z")
We have 30 weekly participants on our video chat and for 26 of them there is no issue using our implementation of VideoSDK. However, for 4 customer, (all using older macbook laptops + Chrome browser) they are unable to r… --- ## [Issues with Zoom Video SDK Integration in Angular 17 Application](https://devforum.zoom.us/t/issues-with-zoom-video-sdk-integration-in-angular-17-application/114714)
**Author:** [@cinar](https://devforum.zoom.us/u/cinar)\ **Replies:** 1\ **Last updated:** [July 31, 2024, 5:00pm UTC](https://devforum.zoom.us/t/issues-with-zoom-video-sdk-integration-in-angular-17-application/114714 "2024-07-31T17:00:29Z")
Hello, I have developed an application using Angular 17. Initially, I used the UI Toolkit. Most of our meetings were conducted without any issues, but occasionally, we faced connection problems. Additionally, we want th… --- ## [Recent issues with Zoom Video SDK - Web -\> intermittent no audio/video](https://devforum.zoom.us/t/recent-issues-with-zoom-video-sdk-web-intermittent-no-audio-video/113968)
**Author:** [@a.lee](https://devforum.zoom.us/u/a.lee)\ **Replies:** 1\ **Last updated:** [July 30, 2024, 12:16am UTC](https://devforum.zoom.us/t/recent-issues-with-zoom-video-sdk-web-intermittent-no-audio-video/113968 "2024-07-30T00:16:12Z")
We currently utilize Zoom Contact Center to provide agents for our users to call in and speak to. As of 6/28, our ZCC agents have intermittently not been receiving audio and/or video from callers. Currently, we load th… --- ## [Zoom Video SDK Recording in external cloud](https://devforum.zoom.us/t/zoom-video-sdk-recording-in-external-cloud/113977)
**Author:** [@anjithiruveedhi238](https://devforum.zoom.us/u/anjithiruveedhi238)\ **Replies:** 8\ **Last updated:** [July 26, 2024, 6:38am UTC](https://devforum.zoom.us/t/zoom-video-sdk-recording-in-external-cloud/113977 "2024-07-26T06:38:46Z")
Hello, I’m in the process of transitioning my video chat application from Twilio to Zoom. I’ve opted for the Video SDK - pay as you go plan. My requirement is to record meeting videos and store them directly in AWS S3 w… --- ## [Issue in Video sdk Ui layout](https://devforum.zoom.us/t/issue-in-video-sdk-ui-layout/113117)
**Author:** [@jenish.chovatiya](https://devforum.zoom.us/u/jenish.chovatiya)\ **Replies:** 1\ **Last updated:** [July 25, 2024, 7:57am UTC](https://devforum.zoom.us/t/issue-in-video-sdk-ui-layout/113117 "2024-07-25T07:57:33Z")
Hi, I am implementing Zoom Video SDK UI toolkit in my project. I am facing issue in Join Session Design. When i am joining Session UI shows design in below 3 parts 1. Self View (join user view) 2. Other View ( Cover ot… --- ## [Intermittent Connection Drops and Multiple Reconnects in Zoom Video SDK](https://devforum.zoom.us/t/intermittent-connection-drops-and-multiple-reconnects-in-zoom-video-sdk/112194)
**Author:** [@yusuke.yamashita](https://devforum.zoom.us/u/yusuke.yamashita)\ **Replies:** 21\ **Last updated:** [July 25, 2024, 7:19am UTC](https://devforum.zoom.us/t/intermittent-connection-drops-and-multiple-reconnects-in-zoom-video-sdk/112194 "2024-07-25T07:19:39Z")
Description We are providing a service that involves video calls using the Zoom Video SDK. Some users have reported intermittent connection drops. Upon checking the dashboard, we noticed that the affected users had mult… --- ## [Zoom Video Sample App Mobile NotAllowedError During Preview](https://devforum.zoom.us/t/zoom-video-sample-app-mobile-notallowederror-during-preview/114137)
**Author:** [@Billy117](https://devforum.zoom.us/u/Billy117)\ **Replies:** 3\ **Last updated:** [July 24, 2024, 2:26am UTC](https://devforum.zoom.us/t/zoom-video-sample-app-mobile-notallowederror-during-preview/114137 "2024-07-24T02:26:25Z")
Web SDK Version: @zoom/videosdk": “^1.11.6 and @zoom/videosdk”: "^1.10.7 In the Zoom Video SDK Sample app, there is a route /preview which allows the user to test their camera and microphone before joining a session. … --- ## [Cannot start share screen view #2](https://devforum.zoom.us/t/cannot-start-share-screen-view-2/113938)
**Author:** [@samuelhgf](https://devforum.zoom.us/u/samuelhgf)\ **Replies:** 8\ **Last updated:** [July 24, 2024, 1:58am UTC](https://devforum.zoom.us/t/cannot-start-share-screen-view-2/113938 "2024-07-24T01:58:16Z")
Hello, we’re facing an issue with the participant inside a meeting that’s viewing a share screen from other participant, the viewer is receiving and OPERATION\_TIMEOUT error and the screen share space is being blank all t… --- ## [Subscribe video counts greater than maximum size (4)](https://devforum.zoom.us/t/subscribe-video-counts-greater-than-maximum-size-4/113916)
**Author:** [@sergey77](https://devforum.zoom.us/u/sergey77)\ **Replies:** 10\ **Last updated:** [July 22, 2024, 12:23pm UTC](https://devforum.zoom.us/t/subscribe-video-counts-greater-than-maximum-size-4/113916 "2024-07-22T12:23:36Z")
When there are more than 5 users on the stage (in the room), we’re getting the error in the method “attachVideo”: subscribe video counts greater than maximum size (4) Client: const zmClient = ZoomVideo.createClien… --- ## [Video SDK - Audio (The sound is repeated)](https://devforum.zoom.us/t/video-sdk-audio-the-sound-is-repeated/112810)
**Author:** [@tuanna.fed](https://devforum.zoom.us/u/tuanna.fed)\ **Replies:** 16\ **Last updated:** [July 19, 2024, 7:07am UTC](https://devforum.zoom.us/t/video-sdk-audio-the-sound-is-repeated/112810 "2024-07-19T07:07:44Z")
Hi guys, please help me for this case I’m using the version “1.11.5”, but I got an issue the sound is repeated It happens in some cases and the sound is small. When I turn off the host’s mic it works normally Thanks … --- ## [Capture attendees pictire (screenshot)](https://devforum.zoom.us/t/capture-attendees-pictire-screenshot/113922)
**Author:** [@israa.junaid](https://devforum.zoom.us/u/israa.junaid)\ **Replies:** 3\ **Last updated:** [July 18, 2024, 8:12pm UTC](https://devforum.zoom.us/t/capture-attendees-pictire-screenshot/113922 "2024-07-18T20:12:01Z")
Hello everyone, I want to develop a functionality to capture photos of attendees from the host’s account during a Zoom meeting. Please tell me how can I do that ? Does zoom web video SDK provides this functionality to… --- ## [Audio Device Not Found](https://devforum.zoom.us/t/audio-device-not-found/113856)
**Author:** [@vinayagoud](https://devforum.zoom.us/u/vinayagoud)\ **Replies:** 2\ **Last updated:** [July 18, 2024, 11:44am UTC](https://devforum.zoom.us/t/audio-device-not-found/113856 "2024-07-18T11:44:07Z")
When users join a Zoom meeting through the browser on an iPad device, the microphone is automatically disabled, and an error message stating “Device not found”. This issue occurs consistently for users accessing Zoom via… --- ## [Getting the order of entry for Participant](https://devforum.zoom.us/t/getting-the-order-of-entry-for-participant/113813)
**Author:** [@H-Takesue](https://devforum.zoom.us/u/H-Takesue)\ **Replies:** 1\ **Last updated:** [July 18, 2024, 6:16am UTC](https://devforum.zoom.us/t/getting-the-order-of-entry-for-participant/113813 "2024-07-18T06:16:11Z")
Video SDK Web and Version Zoom Web Video SDK 1.11.6 Google Chrome Hello. I am currently using the Video SDK in a web browser. One of the requirements we are currently trying to achieve is to realize an exclusivity c… --- ## [Error: Too many calls: the device is opening the camera now, cannot stop video capture when startVideo](https://devforum.zoom.us/t/error-too-many-calls-the-device-is-opening-the-camera-now-cannot-stop-video-capture-when-startvideo/111178)
**Author:** [@namlv](https://devforum.zoom.us/u/namlv)\ **Replies:** 5\ **Last updated:** [July 11, 2024, 6:43am UTC](https://devforum.zoom.us/t/error-too-many-calls-the-device-is-opening-the-camera-now-cannot-stop-video-capture-when-startvideo/111178 "2024-07-11T06:43:54Z")
Description I joined the meeting and had previously denied permission to use the camera. After gaining permission, I call startVideo but encountered errors Even though startVideo failed, the tab still shows that I am u… --- ## [INVALID\_OPERATION","reason":"Cannot update mask"](https://devforum.zoom.us/t/invalid-operation-reason-cannot-update-mask/113119)
**Author:** [@fides-it](https://devforum.zoom.us/u/fides-it)\ **Replies:** 5\ **Last updated:** [July 9, 2024, 2:11am UTC](https://devforum.zoom.us/t/invalid-operation-reason-cannot-update-mask/113119 "2024-07-09T02:11:56Z")
Hi, I’m back :slight\_smile: I’m developing an app with Zoom Video SDK for Web (version I’m using now is @zoom/videosdk v1.11.6) using the attachVideo (videoplayer) method which uses a single HTMLCanvasElement What I’m… --- ## [Issue with Recording Duration in Zoom Video SDK](https://devforum.zoom.us/t/issue-with-recording-duration-in-zoom-video-sdk/113050)
**Author:** [@yusuke.yamashita](https://devforum.zoom.us/u/yusuke.yamashita)\ **Replies:** 4\ **Last updated:** [July 9, 2024, 12:14am UTC](https://devforum.zoom.us/t/issue-with-recording-duration-in-zoom-video-sdk/113050 "2024-07-09T00:14:30Z")
Description I am using the Zoom Video SDK to record video calls. When I checked the dashboard, I noticed a message indicating that the recording could not be generated because the recording time was too short for a sess… --- ## [The Zoom room loading/start times feel slow compared to Twilio](https://devforum.zoom.us/t/the-zoom-room-loading-start-times-feel-slow-compared-to-twilio/112056)
**Author:** [@sergey77](https://devforum.zoom.us/u/sergey77)\ **Replies:** 12\ **Last updated:** [July 4, 2024, 1:16pm UTC](https://devforum.zoom.us/t/the-zoom-room-loading-start-times-feel-slow-compared-to-twilio/112056 "2024-07-04T13:16:55Z")
Compared to Twilio, Zoom is very slow in: camera turning on; users connecting to the room. Is it possible to affect these items? Is there a way to speed these processes up? Is the Zoom team going to improve these pro… --- ## [Can't share screen on safari when some one already shared first](https://devforum.zoom.us/t/cant-share-screen-on-safari-when-some-one-already-shared-first/112985)
**Author:** [@dunt](https://devforum.zoom.us/u/dunt)\ **Replies:** 2\ **Last updated:** [July 4, 2024, 1:57am UTC](https://devforum.zoom.us/t/cant-share-screen-on-safari-when-some-one-already-shared-first/112985 "2024-07-04T01:57:08Z")
Description Can’t share screen on Safari browser when some one already shared first in meeting room. Browser Console Error Have no Console error Which Web Video SDK version? video sdk version 1.11.6 Video SDK Code … --- ## [When participants joined is more than 3 then the videos of participants turn black](https://devforum.zoom.us/t/when-participants-joined-is-more-than-3-then-the-videos-of-participants-turn-black/112902)
**Author:** [@frz.shkh](https://devforum.zoom.us/u/frz.shkh)\ **Replies:** 2\ **Last updated:** [July 2, 2024, 9:25am UTC](https://devforum.zoom.us/t/when-participants-joined-is-more-than-3-then-the-videos-of-participants-turn-black/112902 "2024-07-02T09:25:10Z")
Description While connecting with users when there are more than 4 participants then those participant’s video becomes inconsistent. Most of the time it turns black. No network issues , tried reducing video quality opt… --- ## [Phone (PSTN) dialout-state-change. Response code means](https://devforum.zoom.us/t/phone-pstn-dialout-state-change-response-code-means/112738)
**Author:** [@ronny.gonzalez.dai](https://devforum.zoom.us/u/ronny.gonzalez.dai)\ **Replies:** 2\ **Last updated:** [July 1, 2024, 2:55pm UTC](https://devforum.zoom.us/t/phone-pstn-dialout-state-change-response-code-means/112738 "2024-07-01T14:55:34Z")
I’ve looked in the documentation for information on what each response code means, but there doesn’t seem to be any. client.on(‘dialout-state-change’, (payload) =\> { console.log(payload.code) }) Code == 1 Code == 2 … --- ## [An issue with screen sharing in Safari 17.4](https://devforum.zoom.us/t/an-issue-with-screen-sharing-in-safari-17-4/112227)
**Author:** [@sergey77](https://devforum.zoom.us/u/sergey77)\ **Replies:** 9\ **Last updated:** [July 1, 2024, 9:42am UTC](https://devforum.zoom.us/t/an-issue-with-screen-sharing-in-safari-17-4/112227 "2024-07-01T09:42:21Z")
An issue with screen sharing in Safari. The issue occurs only in Safari. Screen sharing works fine in all other browsers. When using screen sharing in Safari, a WebSocket connection failure occurs: In “socket.io-clie… --- ## ["Audio not joined by phone"](https://devforum.zoom.us/t/audio-not-joined-by-phone/112732)
**Author:** [@ronny.gonzalez.dai](https://devforum.zoom.us/u/ronny.gonzalez.dai)\ **Replies:** 1\ **Last updated:** [July 1, 2024, 6:18am UTC](https://devforum.zoom.us/t/audio-not-joined-by-phone/112732 "2024-07-01T06:18:02Z")
We ask for your help with the following Zoom Phone points: Based on the documentation (Video SDK - web - Phone (PSTN)), we are implementing the indicated functions. The function to generate the call works well, we manag… --- ## [VideoSDK & MeetingSDK : Video Quality Better in VideoSDK](https://devforum.zoom.us/t/videosdk-meetingsdk-video-quality-better-in-videosdk/112615)
**Author:** [@pravins](https://devforum.zoom.us/u/pravins)\ **Replies:** 0\ **Last updated:** [June 26, 2024, 10:43am UTC](https://devforum.zoom.us/t/videosdk-meetingsdk-video-quality-better-in-videosdk/112615 "2024-06-26T10:43:49Z")
We get much-much better Video quality using Video-SDK than Meeting-SDK (Pro Account - with HD Enabled). Same Hardware, same network… nothing changes. Wanted to understand why so? Note: For Video SDK we used the Zoom … --- ## [I want to migrate from Twilio to Zoom for my web application](https://devforum.zoom.us/t/i-want-to-migrate-from-twilio-to-zoom-for-my-web-application/112069)
**Author:** [@tkeskar](https://devforum.zoom.us/u/tkeskar)\ **Replies:** 2\ **Last updated:** [June 24, 2024, 7:54am UTC](https://devforum.zoom.us/t/i-want-to-migrate-from-twilio-to-zoom-for-my-web-application/112069 "2024-06-24T07:54:53Z")
I can’t find proper solution for migration from Twilio to Zoom for my web app, I am already using Twilio for video calling, Please give me proper solution for the same. --- ## [Video SDK Error in Compiled Build error using craco](https://devforum.zoom.us/t/video-sdk-error-in-compiled-build-error-using-craco/111899)
**Author:** [@mudaser](https://devforum.zoom.us/u/mudaser)\ **Replies:** 2\ **Last updated:** [June 20, 2024, 1:12pm UTC](https://devforum.zoom.us/t/video-sdk-error-in-compiled-build-error-using-craco/111899 "2024-06-20T13:12:16Z")
Description In dev mode I am able to use zoom sdk but when I create build getting error following error TypeError: Cannot create property 'ChatPrivilege' on number '1.0000000000000007' at index.umd.js:35942:7 a… --- ## [Can't render video on specific iphoneX (16.7.8) and ip12 (17.5.1)](https://devforum.zoom.us/t/cant-render-video-on-specific-iphonex-16-7-8-and-ip12-17-5-1/112118)
**Author:** [@dunt](https://devforum.zoom.us/u/dunt)\ **Replies:** 2\ **Last updated:** [June 19, 2024, 3:18am UTC](https://devforum.zoom.us/t/cant-render-video-on-specific-iphonex-16-7-8-and-ip12-17-5-1/112118 "2024-06-19T03:18:06Z")
Description Can’t render video on iphoneX (16.7.8) and ip12 (17.5.1) using Canvas. Browser Console Error \[Log\] \[VIDEO-SDK JS\] renderGalleryVideo error: {“type”:“INVALID\_PARAMETERS”,“reason”:"You must use a video ele… --- ## [Camera video input ratio issue on canvas render at mobile screen?](https://devforum.zoom.us/t/camera-video-input-ratio-issue-on-canvas-render-at-mobile-screen/111742)
**Author:** [@kevinlabx](https://devforum.zoom.us/u/kevinlabx)\ **Replies:** 4\ **Last updated:** [June 13, 2024, 3:49pm UTC](https://devforum.zoom.us/t/camera-video-input-ratio-issue-on-canvas-render-at-mobile-screen/111742 "2024-06-13T15:49:08Z")
Hi, is there any known issue on mobile for drawing render video on canvas regarding camera ratio or input? I noticed that on both Android and iOS that when camera input was coming from phone it seems like it was breakin… --- ## [Audio Issue on Safari 17.5 on the latest @zoom/videosdk (v1.11.6)](https://devforum.zoom.us/t/audio-issue-on-safari-17-5-on-the-latest-zoom-videosdk-v1-11-6/111533)
**Author:** [@kevinlabx](https://devforum.zoom.us/u/kevinlabx)\ **Replies:** 4\ **Last updated:** [June 11, 2024, 3:00pm UTC](https://devforum.zoom.us/t/audio-issue-on-safari-17-5-on-the-latest-zoom-videosdk-v1-11-6/111533 "2024-06-11T15:00:00Z")
Device (please complete the following information): Device: MacBook Pro 2015 early OS: Monteryey Browser: Safari Browser Version 17.5 (latest from system update) Additional context Even though bug release patch from … --- ## [NPM Package releases -- merging 1.11.6 with 1.10.10](https://devforum.zoom.us/t/npm-package-releases-merging-1-11-6-with-1-10-10/111451)
**Author:** [@nventurino](https://devforum.zoom.us/u/nventurino)\ **Replies:** 2\ **Last updated:** [June 7, 2024, 5:18am UTC](https://devforum.zoom.us/t/npm-package-releases-merging-1-11-6-with-1-10-10/111451 "2024-06-07T05:18:26Z")
Is there a reason for the split between VideoSDK v1.11 and v1.10? [Previous page](https://devforum.zoom.us/c/video-sdk/web/31.md?page=8) [Next page](https://devforum.zoom.us/c/video-sdk/web/31.md?page=10)