# 3,301 code this

**URL:** <https://devforum.zoom.us/t/3-301-code-this/58247>\
**Category:** API and Webhooks\
**Tags:** faq\
**Created:** [October 1, 2021, 5:50am UTC](https://devforum.zoom.us/t/3-301-code-this/58247 "2021-10-01T05:50:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![pbakfikes2021](https://avatars.discourse-cdn.com/v4/letter/p/47e85d/32.png) [@pbakfikes2021](https://devforum.zoom.us/u/pbakfikes2021)\
**Post date:** [October 1, 2021, 5:50am UTC](https://devforum.zoom.us/t/3-301-code-this/58247/1 "2021-10-01T05:50:56Z")

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**Description**  
Hi. I really need your advice and help to restore my cloud.

I got 3,301 code which is this recording does not exist. Meanwhile, i’ve been saved my recording on the cloud and i got an email too. I already saw the faq about the same question, but i still don’t understand like how to change the link into UUID and etc. Im begging you to help me because i really needs the record. Here’s the link : [Error - Zoom](https://zoom.us/rec/share/yE0wS_FAlJ-RaDIDN3OBgV6Qp_CNYiI6Ni-pOJVhQqNCAH4e7xDl6WiSRtp5yWcO.dCCNm8om8ROdYNtj)

Thank you before.

**Error**  
this recording does not exist

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Rest client using JWT.

**Which Endpoint/s?**  
[Error - Zoom](https://zoom.us/rec/share/yE0wS_FAlJ-RaDIDN3OBgV6Qp_CNYiI6Ni-pOJVhQqNCAH4e7xDl6WiSRtp5yWcO.dCCNm8om8ROdYNt) (GET)

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

1. Request URL / Headers (without credentials) / Body
2. See error

**Screenshots (If applicable)**  
If applicable, add screenshots to help explain your problem.

**Additional context**  
Add any other context about the problem here.

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<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [October 1, 2021, 11:16pm UTC](https://devforum.zoom.us/t/3-301-code-this/58247/2 "2021-10-01T23:16:38Z")

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Hey @pbakfikes2021,

Thank you for reaching out to the Zoom Developer Forum. Please make sure when accessing the recording that you are using the access\_token:

![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/3/537178b52d5ec5151d4bbc1bf1a1af8b6d970075.png)

I hope that helps!

Thanks,  
Max

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<div class="post-metadata">

**Author:** ![pbakfikes2021](https://avatars.discourse-cdn.com/v4/letter/p/47e85d/32.png) [@pbakfikes2021](https://devforum.zoom.us/u/pbakfikes2021)\
**Post date:** [October 4, 2021, 1:42pm UTC](https://devforum.zoom.us/t/3-301-code-this/58247/3 "2021-10-04T13:42:08Z")

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My zoom account was licensed when i did a record. But, it came into a basic account again. So, my clouds is gone. Is it effective to use that steps? Or is there any steps that can specifically work on my cause? 🙏

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<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [October 5, 2021, 7:39pm UTC](https://devforum.zoom.us/t/3-301-code-this/58247/4 "2021-10-05T19:39:02Z")

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Hey @pbakfikes2021,

Thank you for following up! You’ll need a Pro plan or higher to access Cloud Recordings, unfortunately.

Thanks,  
Max

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 5, 2021, 5:39am UTC](https://devforum.zoom.us/t/3-301-code-this/58247/5 "2021-11-05T05:39:04Z")

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Closed on November 5, 2021, 5:39am UTC

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