# 403 Forbidden error after clearing Cookies and Cache **URL:** \ **Category:** Web\ **Created:** [June 19, 2020, 6:46pm UTC](https://devforum.zoom.us/t/403-forbidden-error-after-clearing-cookies-and-cache/21849 "2020-06-19T18:46:30Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![melody.sue](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/melody.sue/32/10765_2.png) [@melody.sue](https://devforum.zoom.us/u/melody.sue)\ **Post date:** [June 19, 2020, 6:46pm UTC](https://devforum.zoom.us/t/403-forbidden-error-after-clearing-cookies-and-cache/21849/1 "2020-06-19T18:46:30Z")
**Description** I started getting a 403 Forbidden error on the Zoom website after I cleared my Cookies and Cache on Chrome. I get the same error when I click “Plans & Pricing”, “Join a Meeting”, “Host a Meeting”, “Sign In”. **Error** 403 Forbidden Error **Screenshots** ![Screen Shot 2020-06-19 at 11.34.18 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/a/adc8739b19c39a17157c27bd6355c1330c094481.png) - Browser: Chrome Version 83.0.4103.106 Any ideas on resolving this issue? Thank you! ---
**Author:** ![melody.sue](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/melody.sue/32/10765_2.png) [@melody.sue](https://devforum.zoom.us/u/melody.sue)\ **Post date:** [June 22, 2020, 5:48pm UTC](https://devforum.zoom.us/t/403-forbidden-error-after-clearing-cookies-and-cache/21849/2 "2020-06-22T17:48:39Z")
Nevermind, I resolved this by clearing the Cookies and Cache on the Zoom page itself. You can close this thread. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 24, 2020, 8:07pm UTC](https://devforum.zoom.us/t/403-forbidden-error-after-clearing-cookies-and-cache/21849/3 "2020-06-24T20:07:20Z")
Happy to hear you resolved the issue! 🙂 Thanks, Tommy ---
**Author:** ![sara.lucatello](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@sara.lucatello](https://devforum.zoom.us/u/sara.lucatello)\ **Post date:** [June 25, 2020, 10:35am UTC](https://devforum.zoom.us/t/403-forbidden-error-after-clearing-cookies-and-cache/21849/4 "2020-06-25T10:35:49Z")
I have the same issue, but I am unable to solve it. Still get a 403 forbidden on zoom web on Chrome, app works fine. I tried clearing cache and cookies, but no luck. Any suggestions? ---
**Author:** ![melody.sue](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/melody.sue/32/10765_2.png) [@melody.sue](https://devforum.zoom.us/u/melody.sue)\ **Post date:** [June 25, 2020, 5:32pm UTC](https://devforum.zoom.us/t/403-forbidden-error-after-clearing-cookies-and-cache/21849/5 "2020-06-25T17:32:24Z")
What worked for me was going to the Zoom sign-in page, right-click on the page -\> “Inspect” -\> “Network” tab -\> Refresh the page -\> Right-click on the first item “signin” -\> “Clear browser cache” and “Clear browser cookies” You can also try clearing the site-specific Cookies and Cache. Go to chrome://settings/siteData and in the Search bar on the right, type “Zoom” and delete any related items. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 26, 2020, 4:31pm UTC](https://devforum.zoom.us/t/403-forbidden-error-after-clearing-cookies-and-cache/21849/6 "2020-06-26T16:31:45Z")
Hey @sara.lucatello, Are you still seeing this issue? I am unable to reproduce it. Thanks, Tommy ---
**Author:** ![sara.lucatello](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@sara.lucatello](https://devforum.zoom.us/u/sara.lucatello)\ **Post date:** [June 26, 2020, 4:46pm UTC](https://devforum.zoom.us/t/403-forbidden-error-after-clearing-cookies-and-cache/21849/7 "2020-06-26T16:46:38Z")
HI Tommy, I deleted the app, logged out of the zoom scheduler extension on chrome, cleared all zoom cache and rebooted and finally it worked again. Reinstalled the app as well. Thanks! ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 29, 2020, 6:25pm UTC](https://devforum.zoom.us/t/403-forbidden-error-after-clearing-cookies-and-cache/21849/8 "2020-06-29T18:25:52Z")
Hey @sara.lucatello, Happy to hear it is working now. 🙂 Let me know if you see the issue again. Thanks, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 10:29pm UTC](https://devforum.zoom.us/t/403-forbidden-error-after-clearing-cookies-and-cache/21849/9 "2020-08-21T22:29:35Z")
Closed on August 21, 2020, 10:29pm UTC