403 - Forbidden response when trying to download transcription

Hi Randell,
I think we’re having the same issue as you with 403 responses and error code 1020 (see thread: Error Code 1020). This appears to be a CloudFlare block on production server IPs, which explains why these requests work when you run them from a different IP (such as your DEV machine).

@donte.zoom Are you able to check if this is a CloudFlare issue. This is an urgent production issue for us for more than 12 hours.