# 4700 error for a published app

**URL:** <https://devforum.zoom.us/t/4700-error-for-a-published-app/127428>\
**Category:** Marketplace Admins\
**Created:** [February 18, 2025, 2:25pm UTC](https://devforum.zoom.us/t/4700-error-for-a-published-app/127428 "2025-02-18T14:25:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![integrations-team](https://avatars.discourse-cdn.com/v4/letter/i/76d3ee/32.png) [@integrations-team](https://devforum.zoom.us/u/integrations-team)\
**Post date:** [February 18, 2025, 2:25pm UTC](https://devforum.zoom.us/t/4700-error-for-a-published-app/127428/1 "2025-02-18T14:25:18Z")

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Hi there,

We are experiencing 4700 error with our existing app. It was working fine until a couple of days back but now we are getting this error.

We double-checked that the OAuth Redirect URL is added to OAuth Allow Lists.

The authentication flow seemed to be broken when we submitted an update about the EU listing but we are not sure whether the root cause is this update.

What could be the issue?

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**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [February 19, 2025, 6:30pm UTC](https://devforum.zoom.us/t/4700-error-for-a-published-app/127428/2 "2025-02-19T18:30:25Z")

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Hello,

Thank you for reaching out can I get the name of your app? Also who is getting the 4,700 error customers in general or a specific user?

Regards, Kwaku

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<div class="post-metadata">

**Author:** ![integrations-team](https://avatars.discourse-cdn.com/v4/letter/i/76d3ee/32.png) [@integrations-team](https://devforum.zoom.us/u/integrations-team)\
**Post date:** [February 20, 2025, 6:06am UTC](https://devforum.zoom.us/t/4700-error-for-a-published-app/127428/3 "2025-02-20T06:06:40Z")

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Hi Kwaku,

App name is “[Jotform](https://marketplace.zoom.us/apps/5Ir57gqZTSSvw5TbPeg1jA)”.  
Every user that tries to authenticate faces the issue.

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<div class="post-metadata">

**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [February 20, 2025, 3:09pm UTC](https://devforum.zoom.us/t/4700-error-for-a-published-app/127428/4 "2025-02-20T15:09:41Z")

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Hello,

Looks like there was a whitelisting issue, which was resolved with the Update request you submitted, it was just approved and the issue is resolved now.

Regards, Kwaku

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<div class="post-metadata">

**Author:** ![integrations-team](https://avatars.discourse-cdn.com/v4/letter/i/76d3ee/32.png) [@integrations-team](https://devforum.zoom.us/u/integrations-team)\
**Post date:** [February 20, 2025, 3:24pm UTC](https://devforum.zoom.us/t/4700-error-for-a-published-app/127428/5 "2025-02-20T15:24:42Z")

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Hi Kwaku,

Thank you for your support. It seems to be resolved now.

Bests,