# 500 error when updating exhibitors

**URL:** <https://devforum.zoom.us/t/500-error-when-updating-exhibitors/137003>\
**Category:** API and Webhooks\
**Created:** [August 31, 2025, 3:53pm UTC](https://devforum.zoom.us/t/500-error-when-updating-exhibitors/137003 "2025-08-31T15:53:12Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![SocRSE](https://avatars.discourse-cdn.com/v4/letter/s/d9b06d/32.png) [@SocRSE](https://devforum.zoom.us/u/SocRSE)\
**Post date:** [August 31, 2025, 3:53pm UTC](https://devforum.zoom.us/t/500-error-when-updating-exhibitors/137003/1 "2025-08-31T15:53:12Z")

</div>

### **API Endpoint(s) and/or Zoom API Event(s)**

`patch /zoom_events/events/{eventId}/exhibitors/{exhibitorId}`

**Description**  
I am trying to update an exhibitor using the PATCH method. I get an HTTP 500 error `An error was encountered when processing your request`.

I have been able to update sessions and speakers with no issues, I’ve only seen this problem with exhibitors.

I have the following scopes enabled.

```auto
['zoom_events:read:event:admin',
 'zoom_events:read:exhibitor:admin',
 'zoom_events:read:list_events:admin',
 'zoom_events:read:list_exhibitors:admin',
 'zoom_events:read:list_sessions:admin',
 'zoom_events:read:list_speakers:admin',
 'zoom_events:read:list_sponsor_tiers:admin',
 'zoom_events:read:session:admin',
 'zoom_events:read:speaker:admin',
 'zoom_events:update:exhibitor:admin',
 'zoom_events:update:session:admin',
 'zoom_events:update:speaker:admin',
 'zoom_events:write:exhibitor:admin',
 'zoom_events:write:session:admin',
 'zoom_events:write:speaker:admin']

```

**Error?**

```auto
<Response [500]>
b'{"code":500, "message":"An error was encountered when processing your request"}'

```

**How To Reproduce**  
Running from a python script. I can create an exhibitor, and get the information:

```auto
    r = requests.get(ZOOM_API_URL + f"/zoom_events/events/{event_id}/exhibitors/{item_id}",
                     headers={"Authorization": f"Bearer {zoom_token}"})

```

but if I try to update it with

```auto
    r = requests.patch(ZOOM_API_URL + f"/zoom_events/events/{event_id}/exhibitors/{item_id}",
                     headers={"Authorization": f"Bearer {zoom_token}", "Content-Type": "application/json"},
                     json={"name": "new name"})

```

i get the HTTP 500 error.

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 2, 2025, 2:32pm UTC](https://devforum.zoom.us/t/500-error-when-updating-exhibitors/137003/2 "2025-09-02T14:32:02Z")

</div>

Hi @SocRSE  
Thanks for reaching out to us!  
Could you please share with me the tracking ID of this request so I can escalate this?

---

<div class="post-metadata">

**Author:** ![SocRSE](https://avatars.discourse-cdn.com/v4/letter/s/d9b06d/32.png) [@SocRSE](https://devforum.zoom.us/u/SocRSE)\
**Post date:** [September 2, 2025, 3:31pm UTC](https://devforum.zoom.us/t/500-error-when-updating-exhibitors/137003/3 "2025-09-02T15:31:16Z")

</div>

Hi,  
I am not completely sure what you mean by tracking ID.  
The event ID is `WhLtcgeyQ9W1ihzxcOvoyQ`  
And I get the same with any exhibitor id, e.g. `1F7wd9PkSKOAVf-d1yakeA` or `Kdyu70bfS1udoF_oP9I60Q`

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 2, 2025, 6:33pm UTC](https://devforum.zoom.us/t/500-error-when-updating-exhibitors/137003/4 "2025-09-02T18:33:29Z")

</div>

The tracking ID is included in the response headers of your request (x-zm-trackingid) @SocRSE

---

<div class="post-metadata">

**Author:** ![SocRSE](https://avatars.discourse-cdn.com/v4/letter/s/d9b06d/32.png) [@SocRSE](https://devforum.zoom.us/u/SocRSE)\
**Post date:** [September 3, 2025, 7:40am UTC](https://devforum.zoom.us/t/500-error-when-updating-exhibitors/137003/5 "2025-09-03T07:40:26Z")

</div>

For the successful GET, `WEB_0c79ae8909717c8a56bc193ca17de533`

For the failing PATCH, `WEB_7239e0df84b14e7ceccbaee049e65097`

Thanks

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 4, 2025, 4:27pm UTC](https://devforum.zoom.us/t/500-error-when-updating-exhibitors/137003/6 "2025-09-04T16:27:30Z")

</div>

Thanks @SocRSE  
I created an internal ticket for our Engineering team to look furhter into this  
( ZSEE-178296 internal ticket number for reference)  
I will keep you updated

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 8, 2026, 8:03am UTC](https://devforum.zoom.us/t/500-error-when-updating-exhibitors/137003/7 "2026-09-08T08:03:53Z")

</div>

Closed on September 8, 2026, 8:03am UTC

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