# 504 Gateway Timeout errors from calls API

**URL:** <https://devforum.zoom.us/t/504-gateway-timeout-errors-from-calls-api/81393>\
**Category:** Users and Groups\
**Tags:** api\
**Created:** [January 13, 2023, 11:03am UTC](https://devforum.zoom.us/t/504-gateway-timeout-errors-from-calls-api/81393 "2023-01-13T11:03:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![oleg.lyashuk](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/oleg.lyashuk/32/44495_2.png) [@oleg.lyashuk](https://devforum.zoom.us/u/oleg.lyashuk)\
**Post date:** [January 13, 2023, 11:03am UTC](https://devforum.zoom.us/t/504-gateway-timeout-errors-from-calls-api/81393/1 "2023-01-13T11:03:45Z")

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Hi, I’m sorry if I’m creating a duplicate topic, I’ve seen that several similar topics have already been created, but I haven’t seen any answer as to how to resolve the issue.  
We have a job that fetches users calls info [https://api.zoom.us/v2/phone/users/{0}/call\_logs](https://api.zoom.us/v2/phone/users/%7B0%7D/call_logs) on an hourly basis and from time to time (usually 1 to 3 times per day) our calls to your API fail with this 504 Gateway Timeout error.  
Could you please provide some steps as to how we can fix this issue, or maybe there’s something you could do on your side?

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [January 13, 2023, 10:30pm UTC](https://devforum.zoom.us/t/504-gateway-timeout-errors-from-calls-api/81393/2 "2023-01-13T22:30:39Z")

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Hi @oleg.lyashuk  
Thanks for reaching out to the Zoom Developer Forum and welcome to our community!  
I will go ahead and send you a private message so we can exchange more information about this issue

Cheers,  
Elisa