# About sending logs when problems occur with screen sharing

**URL:** <https://devforum.zoom.us/t/about-sending-logs-when-problems-occur-with-screen-sharing/96729>\
**Category:** Web\
**Tags:** video-sdk\
**Created:** [October 13, 2023, 6:24am UTC](https://devforum.zoom.us/t/about-sending-logs-when-problems-occur-with-screen-sharing/96729 "2023-10-13T06:24:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![takeshi.odaka](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/takeshi.odaka/32/50689_2.png) [@takeshi.odaka](https://devforum.zoom.us/u/takeshi.odaka)\
**Post date:** [October 13, 2023, 6:24am UTC](https://devforum.zoom.us/t/about-sending-logs-when-problems-occur-with-screen-sharing/96729/1 "2023-10-13T06:24:49Z")

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**Description**  
Since the previous question was closed, I would like to ask a follow-up question.

I was asked a question here.

> [@Firefox is having issues with screen sharing](https://devforum.zoom.us/t/firefox-is-having-issues-with-screen-sharing/92724):
>
> Description When I share my screen with Firefox, part of the screen is enlarged and I cannot see the whole screen. Browser Console Error no error Which Web Video SDK version? 1.8.2 To Reproduce(If applicable) Steps to reproduce the behavior: start video Click on Start screen sharing Device (please complete the following information): Device: MacBook Air M1 2020 OS: macOS 13.4.1 Browser: Firefox Browser Version: 115.0.2

The last answer asked me to send the logs and report.  
Below is the final response I received.

> Would you mind reporting the logs to us when the issue occurs?  
> Starting from Video SDK Web 1.8.5, we provide the client-side telemetry feature, here is the usage:

I checked how to send logs,  
Just to be sure, please check where log sending is implemented.

Like sending logs when calling screen sharing.  
Is there any problem with the implementation below?

```auto
  clientSideTelemetry.reportToGlobalTracing()

  stream.startShareScreen(targetElement)

```

**Browser Console Error**  
no error

**Which Web Video SDK version?**  
1.8.2

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. start video
2. Click on Start screen sharing

**Device (please complete the following information):**

- Device: MacBook Air M1 2020
- OS: macOS 13.4.1
- Browser: Firefox
- Browser Version: 115.0.2

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [October 16, 2023, 3:29am UTC](https://devforum.zoom.us/t/about-sending-logs-when-problems-occur-with-screen-sharing/96729/2 "2023-10-16T03:29:31Z")

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Hey @takeshi.odaka

Thanks for your feedback.

To enable sending logs, please make sure that the `telemetry_tracking_id` field in the JWT is properly set.

We highly recommend sending the logs either after the issue occurs or before leaving the session.

> **[Video SDK - web - Service quality](https://developers.zoom.us/docs/video-sdk/web/quality/#report-issues-to-zoom)**
>
> The Zoom Developer Platform is an open platform that allows third-party developers to build applications and integrations upon Zoom’s video-first unified communications platform.

Thanks  
Vic

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 15, 2023, 1:30pm UTC](https://devforum.zoom.us/t/about-sending-logs-when-problems-occur-with-screen-sharing/96729/3 "2023-11-15T13:30:08Z")

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Closed on November 15, 2023, 1:30pm UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.