# Account-Level App vs User-Level App

**URL:** <https://devforum.zoom.us/t/account-level-app-vs-user-level-app/59038>\
**Category:** App Marketplace\
**Created:** [October 18, 2021, 3:11pm UTC](https://devforum.zoom.us/t/account-level-app-vs-user-level-app/59038 "2021-10-18T15:11:39Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![fbegh3](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/fbegh3/32/30360_2.png) [@fbegh3](https://devforum.zoom.us/u/fbegh3)\
**Post date:** [October 18, 2021, 3:11pm UTC](https://devforum.zoom.us/t/account-level-app-vs-user-level-app/59038/1 "2021-10-18T15:11:39Z")

</div>

**Description**  
Our BetterCloud app has been approved in the Zoom Marketplace last week. We have configured our app as an OAuth Account-level app. This would restrict only admins to install our apps. We had a few questions.

- Can any of the 4 types of accounts install the app by default (Basic, Pro, Business, Education)?
- Can we get a Member Role account to install our app or does it have to be an Admin Role?
- For a Member Role account to install can we select Install Permissions\>Approve install of this app\>All users on this account or do we need to switch our app from Admin-level app to user-level app
- We are exploring the option for both Admin and Member role users to install our app.

Already reviewed the following discussions:

> [@Account-level app vs User-managed app for adoption](https://devforum.zoom.us/t/account-level-app-vs-user-managed-app-for-adoption/33295):
>
> I’m torn between building my app as Account-level or User-managed in terms of whether Account-level will slow down installation and adoption of my Marketplace app. By default, do User-managed apps require a Zoom admin to pre-approve them? That is, are most business accounts set up this way? If so, Account-level is the better path.

> [@Account-level and User-managed apps](https://devforum.zoom.us/t/account-level-and-user-managed-apps/49569):
>
> There are 5 types of apps from marketplace that I can choose to create. JWT OAuth Chatbot SDK Webhook Only However, only OAuth app creation has the options of “Account-level app” and “User-managed app”. According to the detailed description of the difference between Account-level and User-managed apps Question: Is it possible for the end user to choose Account-level or User-managed when creating apps (listed above) other than OAuth app. It seems all of them are “Account-level” by default …

**Which App?**  
BetterCloud App  
[https://marketplace.zoom.us/apps/9pNe2APwRbq6XELKI\_8xZA](https://marketplace.zoom.us/apps/9pNe2APwRbq6XELKI_8xZA)

**Screenshots (If applicable)**  
 ![Shared with Zight](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/optimized/3X/a/8/a835fdf505d203f4a1f3e220893ff123f59c16fd_2_690x295.jpeg)  
 ![Shared with Zight](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/optimized/3X/6/5/65bb14d5e7501931e7e4248f68e885d7592508fe_2_690x437.jpeg)

---

<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 19, 2021, 9:38am UTC](https://devforum.zoom.us/t/account-level-app-vs-user-level-app/59038/2 "2021-10-19T09:38:09Z")

</div>

Hi @fbegh3,

Good questions—happy to help clarify.

> Can any of the 4 types of accounts install the app by default (Basic, Pro, Business, Education)?

Yes, the account’s plan won’t affect the ability to install the app. However, note that if your app requires a functionality that demands a certain plan (e.g., cloud recording requires Pro+ plan), you would want to keep this in mind.

> Can we get a Member Role account to install our app or does it have to be an Admin Role?

For account level apps, this must be an admin or owner on the account.

> For a Member Role account to install can we select Install Permissions\>Approve install of this app\>All users on this account or do we need to switch our app from Admin-level app to user-level app

It sounds like you’re referring to [preapproval](https://marketplace.zoom.us/docs/guides/using-apps/end-users). This would only be in reference to admins. For members, you’d need to create a user level oauth app.

> We are exploring the option for both Admin and Member role users to install our app.

This would require two apps, one account level, one user level.

Thanks!  
Will

---

<div class="post-metadata">

**Author:** ![fbegh3](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/fbegh3/32/30360_2.png) [@fbegh3](https://devforum.zoom.us/u/fbegh3)\
**Post date:** [October 25, 2021, 8:04pm UTC](https://devforum.zoom.us/t/account-level-app-vs-user-level-app/59038/3 "2021-10-25T20:04:26Z")

</div>

Thank you for the explanation. You can close out this request!

---

<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 26, 2021, 1:47pm UTC](https://devforum.zoom.us/t/account-level-app-vs-user-level-app/59038/4 "2021-10-26T13:47:23Z")

</div>

Glad I could help! 🙂

---

<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 26, 2021, 1:47pm UTC](https://devforum.zoom.us/t/account-level-app-vs-user-level-app/59038/5 "2021-10-26T13:47:25Z")

</div>


