# Agent API availability **URL:** \ **Category:** API and Webhooks\ **Created:** [November 20, 2025, 9:58am UTC](https://devforum.zoom.us/t/agent-api-availability/138851 "2025-11-20T09:58:59Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![connectivity](https://avatars.discourse-cdn.com/v4/letter/c/7ea924/32.png) [@connectivity](https://devforum.zoom.us/u/connectivity)\ **Post date:** [November 20, 2025, 9:58am UTC](https://devforum.zoom.us/t/agent-api-availability/138851/1 "2025-11-20T09:58:59Z")
Hello Team, To provide a comprehensive overview of our requirements, we seek to ascertain the availability of an API that provides the aggregation/listing of all agents (or agents for a specific type) within a zoom workspace. Upon reviewing the documentation for Zoom’s agent support, we have identified three distinct types of agents: 1. Human Agents (Zoom Contact Center) 2. AI Agents (Zoom Virtual Agent - ZVA) 3. Custom Agents While reviewing the documentation of the Zoom API, we have not identified any available APIs for retrieving or listing these agents. Could you please advise if APIs are currently available or if there are any plans to make them available in the future? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [November 25, 2025, 7:01pm UTC](https://devforum.zoom.us/t/agent-api-availability/138851/2 "2025-11-25T19:01:31Z")
Hi @connectivity Thanks for reaching out to us! I believe we do not have an endpoint to query the availability of all the different agents. - Zoom contact center: [Contact Center APIs](https://developers.zoom.us/docs/api/contact-center/#tag/agent-statuses) - ZVA: [Virtual Agent APIs](https://developers.zoom.us/docs/api/virtual-agent/#tag/report) ---
**Author:** ![connectivity](https://avatars.discourse-cdn.com/v4/letter/c/7ea924/32.png) [@connectivity](https://devforum.zoom.us/u/connectivity)\ **Post date:** [December 10, 2025, 10:42am UTC](https://devforum.zoom.us/t/agent-api-availability/138851/3 "2025-12-10T10:42:58Z")
Hi Elisa, Thanks for your prompt response! - I have gone through the API documentation for ZVA: [Virtual Agent APIs](https://developers.zoom.us/docs/api/virtual-agent/#tag/report) and I can see the APIs available regarding Knowledge Management and Report of Virtual Agents but I do not see the API to get all Virtual Agents or retrieve a single Virtual Agent. - Similarly for Zoom contact center: [Contact Center APIs](https://developers.zoom.us/docs/api/contact-center/#tag/agent-statuses) , I could only see the Agent Statuses API but not the get all Zoom Contact Center Agents or retrieve a single Zoom Contact Center Agent. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 16, 2025, 8:35pm UTC](https://devforum.zoom.us/t/agent-api-availability/138851/4 "2025-12-16T20:35:58Z")
Hi @connectivity Thanks for clarifying. Let me ask internally to see if we have an endpoint available for what you are trying to accomplish ---
**Author:** ![connectivity](https://avatars.discourse-cdn.com/v4/letter/c/7ea924/32.png) [@connectivity](https://devforum.zoom.us/u/connectivity)\ **Post date:** [December 17, 2025, 4:52am UTC](https://devforum.zoom.us/t/agent-api-availability/138851/5 "2025-12-17T04:52:04Z")
It will be really helpful @elisa.zoom Thanks in advance! ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 18, 2025, 2:26pm UTC](https://devforum.zoom.us/t/agent-api-availability/138851/6 "2025-12-18T14:26:54Z")
Hi @connectivity Thanks for your patience here. Agents are called users in ZCC, so you can use the List Users Profile endpoint to get a list of Agents. [https://developers.zoom.us/docs/api/contact-center/#tag/users/get/contact\_center/users](https://developers.zoom.us/docs/api/contact-center/#tag/users/get/contact_center/users) You will just need to do some filtering based on the role\_name to make sure you are just getting agents. Let me know if this helps!