# Analytics & Reports -\> Zoom Phone

**URL:** <https://devforum.zoom.us/t/analytics-reports-zoom-phone/136774>\
**Category:** Reports and Dashboards\
**Tags:** phone\
**Created:** [August 21, 2025, 8:45pm UTC](https://devforum.zoom.us/t/analytics-reports-zoom-phone/136774 "2025-08-21T20:45:16Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![luis.hernandez](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/luis.hernandez/32/50705_2.png) [@luis.hernandez](https://devforum.zoom.us/u/luis.hernandez)\
**Post date:** [August 21, 2025, 8:45pm UTC](https://devforum.zoom.us/t/analytics-reports-zoom-phone/136774/1 "2025-08-21T20:45:16Z")

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Hello,

I’m interested in knowing if there are any APIs available to get the information displayed under these 2 reports. Context: We have the power pack licenses which enable us access through GUI to this reports.

**Analytics & Reports → Zoom Phone → Call Queue historical reports → Chart Report**

At the bottom of the page I can see the global metrics for queues and if I click on a queue name I can view the metrics per user in the queue. Values such as: inbound/outbound call volume, completed calls (in and out), abandoned calls, voicemail calls, overflowed calls, avg call handling, avg hold time, avg waiting time.

**Analytics & Reports → Zoom Phone → Call Queue historical reports → Opt-out/in Report**

This report shows the opt-in and opt-out times per user and the associated reason, along with other information.

I know some of this information can be calculated from the overall call logs, but then information such as the opt-in opt-out cannot be find anywhere else as far as I can see.

Thanks in advance!