# Angular sample websdk app (SDK v 1.7.8) does not connect

**URL:** <https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436>\
**Category:** Web\
**Created:** [June 16, 2020, 1:55am UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436 "2020-06-16T01:55:37Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![Amar](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Amar](https://devforum.zoom.us/u/Amar)\
**Post date:** [June 16, 2020, 1:55am UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436/1 "2020-06-16T01:55:37Z")

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Hi

I am getting this error while trying to run the angular sample app with websdk. The only think I changed is the version to 1.7.8 and run “npm install” again.

Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.

Please help.

version: 1.7.8  
Browser: chrome  
signature:

FYI, I generated the signature locally using the sample signature app.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 18, 2020, 6:26am UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436/2 "2020-06-18T06:26:27Z")

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Hey @Amar,

It does not appear that you generated your signature properly. It should look something more like this:

``

Please make sure you are passing in all the parameters for the signature:

> **[Zoom Developer - Technical Documentation and Reference](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature#simple-signature-setup)**
>
> Stoplight Hubs are the easiest way to generate API documentation, technical guides, tutorials, and more! Powered by Stoplight.io

Thanks,  
Tommy

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**Author:** ![Amar](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Amar](https://devforum.zoom.us/u/Amar)\
**Post date:** [June 28, 2020, 12:02am UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436/3 "2020-06-28T00:02:50Z")

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Hi @tommy,

Thanks for the guide, I think I am able to get the accurate signature now. The problem still persists, The app gives a timeout while connecting.

 ![Screen Shot 2020-06-27 at 5.00.53 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/db99a2be1784b2c134ad084f00076b9ab3bda8d3.png)

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<div class="post-metadata">

**Author:** ![Amar](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Amar](https://devforum.zoom.us/u/Amar)\
**Post date:** [June 28, 2020, 12:09am UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436/4 "2020-06-28T00:09:49Z")

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Here is the new signature

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 29, 2020, 6:49pm UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436/5 "2020-06-29T18:49:26Z")

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Hey @Amar,

The signature looks correct, however I see you are on a Basic Free plan. To use the Web SDK you need at least a [Pro plan](https://zoom.us/pricing). Please upgrade and it should work. 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![Amar](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Amar](https://devforum.zoom.us/u/Amar)\
**Post date:** [June 29, 2020, 9:57pm UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436/6 "2020-06-29T21:57:37Z")

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Thanks @tommy

Quick question, if I use a pro account to setup a meeting, do the participants need pro accounts to join the meeting using my web app?

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<div class="post-metadata">

**Author:** ![Amar](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Amar](https://devforum.zoom.us/u/Amar)\
**Post date:** [June 30, 2020, 6:00pm UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436/7 "2020-06-30T18:00:14Z")

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@tommy I upgraded the account to pro, still have the same issue. Screenshot below.

 ![Screen Shot 2020-06-30 at 10.56.54 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/b/be7915a61ca1773b010c9b8b4339a3854f485770.png)

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [June 30, 2020, 6:29pm UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436/8 "2020-06-30T18:29:10Z")

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Hi @Amar,

Can you upgrade to 1.7.9 and see if you get another message? We introduced detailed errors that would help us investigate the issue further.

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<div class="post-metadata">

**Author:** ![Amar](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Amar](https://devforum.zoom.us/u/Amar)\
**Post date:** [June 30, 2020, 7:02pm UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436/9 "2020-06-30T19:02:40Z")

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@michael_p.zoom Never mind, I regenerated the API Secret and that fixed the issue. Thanks!

Will upgrade to the latest SDK soon. 🙂

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [July 1, 2020, 6:26pm UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436/10 "2020-07-01T18:26:12Z")

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Happy to hear you figured out the issue! 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 10:31pm UTC](https://devforum.zoom.us/t/angular-sample-websdk-app-sdk-v-1-7-8-does-not-connect/21436/11 "2020-08-21T22:31:56Z")

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