# API endpoint response error **URL:** \ **Category:** API and Webhooks\ **Created:** [October 31, 2024, 9:09pm UTC](https://devforum.zoom.us/t/api-endpoint-response-error/120146 "2024-10-31T21:09:14Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![michaels1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michaels1/32/64192_2.png) [@michaels1](https://devforum.zoom.us/u/michaels1)\ **Post date:** [October 31, 2024, 9:09pm UTC](https://devforum.zoom.us/t/api-endpoint-response-error/120146/1 "2024-10-31T21:09:14Z")
We are testing a Contact Center Smart Embed (CCSE). We have the integration added to our account and can login/take engagements via the smart embed. Now we are attempting to pull data out via API regarding this engagement and getting the following error: Zoom API: Engagement Endpoint Response: {“status”:false,“message”:"Client error: `GET https://api.zoom.us/v2/contact_center/engagements/bKfzeXENT_SwoIlimjkL1A` resulted in a `404 Not Found` response:\n{"code":2901,"message":"Engagement does not exist:bKfzeXENT\_SwoIlimjkL1A ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [November 1, 2024, 4:52pm UTC](https://devforum.zoom.us/t/api-endpoint-response-error/120146/2 "2024-11-01T16:52:12Z")
@michaels1, Thanks for posting in the Zoom Developer Forum. Does that response return for every engagement or just that one? If it’s just for that specific engagement, then I’d double-check that the engagement exists. You can use this API to list your engagements: > **[Contact Center APIs - Zoom Developers](https://developers.zoom.us/docs/api/contact-center/#tag/engagements/GET/contact_center/engagements)** > > API reference for: Contact Center ---
**Author:** ![michaels1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michaels1/32/64192_2.png) [@michaels1](https://devforum.zoom.us/u/michaels1)\ **Post date:** [November 1, 2024, 6:15pm UTC](https://devforum.zoom.us/t/api-endpoint-response-error/120146/3 "2024-11-01T18:15:58Z")
> [@donte.zoom](#): > > [Contact Center APIs - Zoom Developers](https://developers.zoom.us/docs/api/contact-center/#tag/engagements/GET/contact_center/engagements) Hi Donte, thanks so much for the response. Unfortunately it has been consistent across engagements. To date we have only been trying web chat engagements, but will try some phone ones for good measure. ---
**Author:** ![michaels1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michaels1/32/64192_2.png) [@michaels1](https://devforum.zoom.us/u/michaels1)\ **Post date:** [November 1, 2024, 7:10pm UTC](https://devforum.zoom.us/t/api-endpoint-response-error/120146/4 "2024-11-01T19:10:41Z")
FYI, using the reference you provided, we are able to list out engagements… We get a satisfying match of engagements compared to a live check of our contact center environment… We are still stymied trying to use the API to call the existing engagement from the CCSE page. ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [November 1, 2024, 7:30pm UTC](https://devforum.zoom.us/t/api-endpoint-response-error/120146/5 "2024-11-01T19:30:50Z")
@michaels1, What is the CCSE page, can you share a screenshot? Once provided, I can test on my end and share a Zoom clip. ---
**Author:** ![michaels1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michaels1/32/64192_2.png) [@michaels1](https://devforum.zoom.us/u/michaels1)\ **Post date:** [November 1, 2024, 8:18pm UTC](https://devforum.zoom.us/t/api-endpoint-response-error/120146/6 "2024-11-01T20:18:00Z")
Donte - unfortunately it is currently behind auth. I can see if we can get you access or make it public momentarily. Really appreciate your attention to this… Your pointer earlier helped as it highlighted our need to enable an additional app scope… will keep poking at this and keep updating you here. In screenshot you can see me, chatting with me, and an attempt to echo the ZCC engagement id on page, which returns null rn ---
**Author:** ![michaels1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michaels1/32/64192_2.png) [@michaels1](https://devforum.zoom.us/u/michaels1)\ **Post date:** [November 1, 2024, 10:24pm UTC](https://devforum.zoom.us/t/api-endpoint-response-error/120146/7 "2024-11-01T22:24:17Z")
@donte.zoom - chuckle… It doesn’t work for web chat. It does work for phone and presumably video… While the API allows for concurrent pulling of CLOSED engagements, it doesn’t allow you to pull data re: live engagements if channel is chat. Thanks for the assist! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [November 2, 2024, 10:24pm UTC](https://devforum.zoom.us/t/api-endpoint-response-error/120146/8 "2024-11-02T22:24:26Z")
Closed on November 2, 2024, 10:24pm UTC This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.