# API Error: code:12001:"Admin has disabled this transcription."

**URL:** <https://devforum.zoom.us/t/api-error-code-admin-has-disabled-this-transcription/137866>\
**Category:** API and Webhooks\
**Created:** [October 5, 2025, 7:35pm UTC](https://devforum.zoom.us/t/api-error-code-admin-has-disabled-this-transcription/137866 "2025-10-05T19:35:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jonathan14](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan14/32/49497_2.png) [@Jonathan14](https://devforum.zoom.us/u/Jonathan14)\
**Post date:** [October 5, 2025, 7:35pm UTC](https://devforum.zoom.us/t/api-error-code-admin-has-disabled-this-transcription/137866/1 "2025-10-05T19:35:28Z")

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Is there an endpoint to pull a zoom phone recording transcript? Attempting to use (`/v2/phone/recording_transcript/download`).  
Currently receiving the error:  
`{"code":12001,"message":"Admin has disabled this transcription."}`  
I’ve enabled automatic call recording, and allow transcript creation settings along with ensuring the user has a phone number and a zoom phone package assigned.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 7, 2025, 2:21pm UTC](https://devforum.zoom.us/t/api-error-code-admin-has-disabled-this-transcription/137866/2 "2025-10-07T14:21:44Z")

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Hi @Jonathan14  
Thanks for reaching out to us and welcome to the Zoom Developer Forum!  
you are using the right endpoint [Phone APIs](https://developers.zoom.us/docs/api/phone/#tag/recordings/get/phone/recording_transcript/download/%7BrecordingId%7D)

Can you please make sure to pass the recording ID in your requeset URL\>

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<div class="post-metadata">

**Author:** ![Jonathan14](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan14/32/49497_2.png) [@Jonathan14](https://devforum.zoom.us/u/Jonathan14)\
**Post date:** [October 7, 2025, 3:43pm UTC](https://devforum.zoom.us/t/api-error-code-admin-has-disabled-this-transcription/137866/3 "2025-10-07T15:43:03Z")

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Thanks! I figured it out. When you are setting this up, The access token needed to be account\_credentials and not client\_credentials, and then the call works correctly.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 8, 2025, 3:43pm UTC](https://devforum.zoom.us/t/api-error-code-admin-has-disabled-this-transcription/137866/4 "2025-10-08T15:43:57Z")

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Closed on October 8, 2025, 3:43pm UTC

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