# API error log debug **URL:** \ **Category:** API and Webhooks\ **Created:** [September 7, 2022, 11:21am UTC](https://devforum.zoom.us/t/api-error-log-debug/75539 "2022-09-07T11:21:20Z")\ **Posts on this page:** 1\ **Showing post:** 8
**Author:** ![mark5](https://avatars.discourse-cdn.com/v4/letter/m/90ced4/32.png) [@mark5](https://devforum.zoom.us/u/mark5)\ **Post date:** [September 9, 2022, 4:56pm UTC](https://devforum.zoom.us/t/api-error-log-debug/75539/8 "2022-09-09T16:56:23Z")
Just to close this thread off, and for future people’s research. It turns out that our account setup as a Trial despite being told would have the same privileges as a Pro or more, did not behave the same way. Once we’d paid for a month of Pro and tried again, it all worked perfectly. This thread below gave me enough direct info to go directly to Zoom support with, for them to concede it may have needed a purchased plan after all. > [@'custCreate' user action not allowed?](https://devforum.zoom.us/t/custcreate-user-action-not-allowed/4590): > > Hello, We’ve been recently given access to trial Business Plan to test REST APIs, and we need to test ‘custCreate’ user action for our use case, but when we hit the user create API, it throws following response - { “code”: 2016, “message”: “No permission, please contact Zoom customer support.” } We know that this feature comes under API plan, so my questions are - 1.) Are we not under API plan on Business account ?, 2.) If not, how do we test this API ? Thanks, slight_smile --- _[View the full topic](https://devforum.zoom.us/t/api-error-log-debug/75539)._