# API Returning 403 Status Code

**URL:** <https://devforum.zoom.us/t/api-returning-403-status-code/16791>\
**Category:** API and Webhooks\
**Created:** [May 8, 2020, 3:06pm UTC](https://devforum.zoom.us/t/api-returning-403-status-code/16791 "2020-05-08T15:06:26Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![greg.hilston](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/greg.hilston/32/7592_2.png) [@greg.hilston](https://devforum.zoom.us/u/greg.hilston)\
**Post date:** [May 8, 2020, 3:06pm UTC](https://devforum.zoom.us/t/api-returning-403-status-code/16791/1 "2020-05-08T15:06:26Z")

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**Description**  
I’m getting unexpected 403 Status Code replies form the Zoom API.

**Error**  
The full error message or issue you are running into.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**  
`/phone/users/{userId}/call_logs` described here [https://marketplace.zoom.us/docs/api-reference/zoom-api/phone/phoneusercalllogs](https://marketplace.zoom.us/docs/api-reference/zoom-api/phone/phoneusercalllogs)

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:  
1.  
HTTP Method = GET  
URL = `https://api.zoom.us/v2/phone/users/{zoom_user_id}/call_logs?page_number {next_page_number}`  
data = {  
“aud”: None,  
“iss”: api\_key,  
“exp”: datetime.now(timezone.utc) + timedelta(hours=2),  
“iat”: datetime.now(timezone.utc),  
“page\_number”: page\_number  
}  
headers= {  
“authorization”: f"Bearer {jwt\_encoded}",  
“content-type”: “application/json”  
}

1. API response

`{'code': 429, 'message': 'Sorry, the maximum number of api requests is already reached. Please try later.'}`

**Screenshots (If applicable)**  
Not applicable

**Additional context**  
Our account is Business account. I read about the rate limits here [https://marketplace.zoom.us/docs/api-reference/rate-limits](https://marketplace.zoom.us/docs/api-reference/rate-limits) and don’t believe I’ve exhausted either the requests per second or the “heavy 60,000 requests/day”.

Please advise on how to debug this. Since I was debugging, I had my code running over night with low retry times. I’ve since made those times much more reasonable.

Additionally, is there a way to track my limits through Zoom or must I track them myself? Thank you

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**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\
**Post date:** [May 12, 2020, 8:27pm UTC](https://devforum.zoom.us/t/api-returning-403-status-code/16791/2 "2020-05-12T20:27:05Z")

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Hi @greg.hilston, can you DM me your account number or email associated with your account? I’ll take a look at your account usage.

We have expanded Developer dashboards on our roadmap. They’re on pause currently, but will be available for a short/medium-term release.

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**Author:** ![greg.hilston](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/greg.hilston/32/7592_2.png) [@greg.hilston](https://devforum.zoom.us/u/greg.hilston)\
**Post date:** [May 12, 2020, 8:48pm UTC](https://devforum.zoom.us/t/api-returning-403-status-code/16791/3 "2020-05-12T20:48:14Z")

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Sure thing Michael, DM sent

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**Author:** ![greg.hilston](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/greg.hilston/32/7592_2.png) [@greg.hilston](https://devforum.zoom.us/u/greg.hilston)\
**Post date:** [May 14, 2020, 11:20am UTC](https://devforum.zoom.us/t/api-returning-403-status-code/16791/4 "2020-05-14T11:20:53Z")

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@michael.zoom I’ve DM’d you. Mind if we have a chat? This is blocking development for me.

Appreciate it

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<div class="post-metadata">

**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\
**Post date:** [May 15, 2020, 9:06pm UTC](https://devforum.zoom.us/t/api-returning-403-status-code/16791/5 "2020-05-15T21:06:03Z")

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Zoom Phone API Rate Limits for future reference:

> **[Rate Limits - API Reference](https://marketplace.zoom.us/docs/api-reference/rate-limits#rate-limits-of-zoom-phone-apis)**
>
> Rate Limits
> 
> Rate Limits define the maximum number of requests that can be made by apps to the Zoom REST API in a given period of time. Zoom employs rat...

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 9:20pm UTC](https://devforum.zoom.us/t/api-returning-403-status-code/16791/6 "2020-08-21T21:20:57Z")

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