# API Returns User does not exist - But Webhook Events Received for User

**URL:** <https://devforum.zoom.us/t/api-returns-user-does-not-exist-but-webhook-events-received-for-user/126091>\
**Category:** API and Webhooks\
**Created:** [February 6, 2025, 9:26pm UTC](https://devforum.zoom.us/t/api-returns-user-does-not-exist-but-webhook-events-received-for-user/126091 "2025-02-06T21:26:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gschally](https://avatars.discourse-cdn.com/v4/letter/g/6a8cbe/32.png) [@gschally](https://devforum.zoom.us/u/gschally)\
**Post date:** [February 6, 2025, 9:26pm UTC](https://devforum.zoom.us/t/api-returns-user-does-not-exist-but-webhook-events-received-for-user/126091/1 "2025-02-06T21:26:12Z")

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Endpoint:  
[https://api.zoom.us/v2/phone/users/](https://api.zoom.us/v2/phone/users/){user’s email address}

We are trying to use this endpoint to get a user 's record with their Zoom account email address. We receive webhook events for this user’s Zoom account email address.

Error:  
“code”:1001,“message”:"User does not exist: {user’s email address}, message: The remote server returned an error: (404) Not Found.

Authentication Method:  
Server-To-Server OAUTH

This code has been tested on our internal Zoom account, however, when we use it for a customer implementation we get this error. The customer has verified the users have Zoom phone licenses applied.

Thank you,  
George Schally  
Developer  
CDC Software

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [February 10, 2026, 1:02pm UTC](https://devforum.zoom.us/t/api-returns-user-does-not-exist-but-webhook-events-received-for-user/126091/2 "2026-02-10T13:02:24Z")

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