# API User Creation does not create Phone Feature

**URL:** <https://devforum.zoom.us/t/api-user-creation-does-not-create-phone-feature/120462>\
**Category:** API and Webhooks\
**Tags:** api\
**Created:** [November 6, 2024, 5:43pm UTC](https://devforum.zoom.us/t/api-user-creation-does-not-create-phone-feature/120462 "2024-11-06T17:43:40Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![zguzijan](https://avatars.discourse-cdn.com/v4/letter/z/7ba0ec/32.png) [@zguzijan](https://devforum.zoom.us/u/zguzijan)\
**Post date:** [November 6, 2024, 5:43pm UTC](https://devforum.zoom.us/t/api-user-creation-does-not-create-phone-feature/120462/1 "2024-11-06T17:43:40Z")

</div>

(1) Creating a zoom licensed user with POST [https://api.zoom.us/v2/users:](https://api.zoom.us/v2/users:)

```auto
{
  "action": "create",
  "user_info": {
    "email": "jsmith@whatever.com",
    "first_name": "John",
    "last_name": "Smith",
    "display_name": "John Smith",
    "type": 2,
    "feature": {
      "zoom_phone": true,
      "zoom_one_type": 16
    }
  }
}

```

Calling GET /v2/phone/users/jsmith@whatever.com:

```auto
{
    "code": 1001,
    "message": "User does not exist: jsmith@whatever.com."
}

```

does not create an associated phone user.

(2) Creating a basic user with type=1 and no zoom\_one\_type POST [https://api.zoom.us/v2/users:](https://api.zoom.us/v2/users:)

```auto
{
  "action": "create",
  "user_info": {
    "email": "jsmith@whatever.com",
    "first_name": "John",
    "last_name": "Smith",
    "display_name": "John Smith",
    "type": 1,
    "feature": {
      "zoom_phone": true
    }
  }
}

```

will create the associated phone user account GET /v2/phone/users/jsmith@whatever.com:

```auto
{
    "id": "xyz",
    "phone_user_id": "abc",
    "email": "jsmith@whatever.com",
    "extension_id": "123",
    "extension_number": 10013,
    "status": "activate",
    "calling_plans": [],
    "phone_numbers": [],
    "site_id": "blah..."
}

```

Why is licensed user creation not producing the phone user too?, as it has been requested with feature / zoom-phone = true.

Our plan is “Zoom Workplace Business Plus US/Canada Unlimited Calling”.

Please advise.  
Thank you,  
Dan

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 10, 2025, 9:20am UTC](https://devforum.zoom.us/t/api-user-creation-does-not-create-phone-feature/120462/2 "2025-11-10T09:20:28Z")

</div>

Closed on November 10, 2025, 9:20am UTC

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