# App Rejected Confusion **URL:** \ **Category:** App Marketplace\ **Created:** [May 18, 2020, 10:02pm UTC](https://devforum.zoom.us/t/app-rejected-confusion/18207 "2020-05-18T22:02:20Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jerry](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jerry/32/7336_2.png) [@jerry](https://devforum.zoom.us/u/jerry)\ **Post date:** [May 18, 2020, 10:02pm UTC](https://devforum.zoom.us/t/app-rejected-confusion/18207/1 "2020-05-18T22:02:20Z")
**Description** Our app got rejected and the reviewer stated I was missing some documentation url and stating I had Ngrok on my whitelist and wanted me to verify, Before I resubmitted my app, I took ngrok off of whitelist and also added the documentation url, so I am confused if they are looking at my app or someone elses, please help When I look at my app, it still is in a submitted app so I am not sure how to ask the reviewer when to look at any of my changes. ---
**Author:** ![jerry](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jerry/32/7336_2.png) [@jerry](https://devforum.zoom.us/u/jerry)\ **Post date:** [May 20, 2020, 3:38am UTC](https://devforum.zoom.us/t/app-rejected-confusion/18207/2 "2020-05-20T03:38:03Z")
I got another rejection and they keep saying that I do not have a documentation URL, but I do have that URL on the submission form. Before I resubmit the app, can someone give me some insight of why they keep flagging the documentation URL. I have all the required information, step-by-step Installation Instructions, step-by-step usage instructions and step-by-step uninstalling instructions. The app name is called Member Integrity System. Thanks for your guidance in advance. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 22, 2020, 4:33pm UTC](https://devforum.zoom.us/t/app-rejected-confusion/18207/3 "2020-05-22T16:33:39Z")
Hey @jerry, Have you set the documentation url on the “Information” page? ![Screen Shot 2020-05-22 at 10.33.17 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/4/431f9c4169a2458d2e258db5cd4d5483bc398311.png) Thanks, Tommy ---
**Author:** ![jerry](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jerry/32/7336_2.png) [@jerry](https://devforum.zoom.us/u/jerry)\ **Post date:** [May 22, 2020, 4:51pm UTC](https://devforum.zoom.us/t/app-rejected-confusion/18207/4 "2020-05-22T16:51:42Z")
Yes, that is the whole confusion here. I had the documentation url set here on my last two submissions and then a zoom support specialist will email me a couple days later and say that this Documentation URL is required, so I am lost at to what is flagging this. This url has the required information, prerequisites, installations, how to use integration, uninstall, etc. so Im just stumped on what is going on. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 29, 2020, 3:59pm UTC](https://devforum.zoom.us/t/app-rejected-confusion/18207/5 "2020-05-29T15:59:10Z")
Hey @jerry, It seems you have included the correct URLs this time and URLs meet our requirements, **although** please know that there is a branding issue on your Support page that will result in a rejection unless you fix the issue before we review. You need to capitalize “Zoom” in your support page: “view the zoom **Zoom** integration documentation or” Thanks, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 9:37pm UTC](https://devforum.zoom.us/t/app-rejected-confusion/18207/6 "2020-08-21T21:37:13Z")