# Apps suddenly stopped working **URL:** \ **Category:** App Marketplace\ **Created:** [September 19, 2022, 7:40pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206 "2022-09-19T19:40:51Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![amunje](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amunje/32/38019_2.png) [@amunje](https://devforum.zoom.us/u/amunje)\ **Post date:** [September 19, 2022, 7:40pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/1 "2022-09-19T19:40:51Z")
Today suddenly the Apps tab stopped working (within meeting or outside). It shows the following error: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/7/37f75dfec8b699219915ad8a808a3bad41c6776e.jpeg) We tried the following with no luck: - We thought its our app, so we uninstalled it but even market place app like timer does not show up - we upgraded Zoom client on Mac to 5.11.11. Still same - uninstalled and reinstalled zoom. Still same - different user (who has apps working on separate windows) on same client. Still same. - Went to account through the browser and can see the apps. Add/remove there, success on settings page. On client still same issue Any ideas? PS: User is in India, and had everything working till yesterday ---
**Author:** ![amit.munje](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit.munje/32/37315_2.png) [@amit.munje](https://devforum.zoom.us/u/amit.munje)\ **Post date:** [September 20, 2022, 5:03pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/2 "2022-09-20T17:03:56Z")
Right around the time the error - > Oops, we hit an unexpected error. Please contact the app developer for support. comes up on Zoom, the following log message appears in Mac’s console: > Could not signal service com.apple.WebKit.Networking: 113: Could not find specified service We have tried different Mac user login accounts, different Zoom user login accounts, but still the same error. Though the same Zoom account works just fine when logged in from a Windows laptop. ---
**Author:** ![amit.munje](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit.munje/32/37315_2.png) [@amit.munje](https://devforum.zoom.us/u/amit.munje)\ **Post date:** [September 20, 2022, 6:05pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/3 "2022-09-20T18:05:41Z")
My system details: macOS High Sierra Version 10.13.6 MacBook Air (13-inch, Early 2015) Processor: 1.6 GHz Intel Core i5 Memory: 8 GB 1600 MHz DDR3 Graphics: Intel HD Graphics 6000 1536 MB ---
**Author:** ![amit.munje](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit.munje/32/37315_2.png) [@amit.munje](https://devforum.zoom.us/u/amit.munje)\ **Post date:** [September 24, 2022, 9:14pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/4 "2022-09-24T21:14:52Z")
I tried it on another system with macOS High Sierra and Zoom app wasn’t working there either. So it seems like some recent Zoom update has caused this compatibility issue with High Sierra. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 29, 2022, 10:59pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/5 "2022-09-29T22:59:27Z")
Hi @amit.munje thanks for reaching out to the Zoom Developer Forum, and sorry that It took me a while to get to your post. Are you still experiencing this issue? How can I assist you here? Best, Elisa ---
**Author:** ![amit.munje](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit.munje/32/37315_2.png) [@amit.munje](https://devforum.zoom.us/u/amit.munje)\ **Post date:** [September 30, 2022, 4:18am UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/6 "2022-09-30T04:18:15Z")
Hi @elisa.zoom Yes, we are still experiencing this issue. Just to recap: around 2 weeks ago “Apps” completely stopped working on Zoom (see @amunje’s original post for a screenshot of the error). This issue is only with our macOS High Sierra systems. “Apps” is still working in newer macOS versions and all our Windows systems. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 4, 2022, 9:58pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/7 "2022-10-04T21:58:42Z")
Hi @amit.munje Are you talking about the Zoom App (the client version)? ---
**Author:** ![amunje](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amunje/32/38019_2.png) [@amunje](https://devforum.zoom.us/u/amunje)\ **Post date:** [October 5, 2022, 1:17am UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/8 "2022-10-05T01:17:43Z")
The entire Zoom Apps tab on the Mac (High Sierra) Zoom client does not load, as in the screenshot I posted. This is not specific to our Zoom App, we even uninstalled it. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 5, 2022, 2:01pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/9 "2022-10-05T14:01:46Z")
Hi @amunje Thanks for the clarification. For this kind of issue please reach out to our support team and open up a ticket with them here: [https://support.zoom.us/hc/en-us](https://support.zoom.us/hc/en-us) Thanks, Elisa ---
**Author:** ![jonathan.crockett](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.crockett/32/37712_2.png) [@jonathan.crockett](https://devforum.zoom.us/u/jonathan.crockett)\ **Post date:** [October 5, 2022, 10:08pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/10 "2022-10-05T22:08:06Z")
One of our users is experiencing the same issue on high sierra. I will fill a ticket. Model Name: MacBook Pro Model Identifier: MacBookPro11,3 Processor Name: Intel Core i7 Processor Speed: 2.6 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 6 MB Memory: 16 GB Boot ROM Version: 162.0.0.0.0 SMC Version (system): 2.19f12 System Version: macOS 10.13.6 (17G14042) Kernel Version: Darwin 17.7.0 Zoom Version: 5.12.0 ![Region capture 74](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/e/5e2403486b43eef4507f9aa89ec05ab54afbb889.png) ---
**Author:** ![amit.munje](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit.munje/32/37315_2.png) [@amit.munje](https://devforum.zoom.us/u/amit.munje)\ **Post date:** [October 6, 2022, 10:12am UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/11 "2022-10-06T10:12:59Z")
Thanks @jonathan.crockett. Please post the link to your ticket here when you file it. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 6, 2022, 12:09pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/12 "2022-10-06T12:09:25Z")
@amit.munje were you able to open up a ticket with support? ---
**Author:** ![david.myers](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/david.myers/32/20937_2.png) [@david.myers](https://devforum.zoom.us/u/david.myers)\ **Post date:** [October 6, 2022, 2:09pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/13 "2022-10-06T14:09:31Z")
Having the same issue, anyone figure out how to fix this? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 6, 2022, 3:11pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/14 "2022-10-06T15:11:31Z")
Hi @david.myers Could you please open up a ticket with support here: [https://support.zoom.us/hc/en-us](https://support.zoom.us/hc/en-us) ---
**Author:** ![jonathan.crockett](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.crockett/32/37712_2.png) [@jonathan.crockett](https://devforum.zoom.us/u/jonathan.crockett)\ **Post date:** [October 6, 2022, 11:49pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/15 "2022-10-06T23:49:03Z")
@amit.munje here is the ticket. [https://support.zoom.us/hc/en-us/requests/15560540](https://support.zoom.us/hc/en-us/requests/15560540) ---
**Author:** ![jonathan.crockett](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jonathan.crockett/32/37712_2.png) [@jonathan.crockett](https://devforum.zoom.us/u/jonathan.crockett)\ **Post date:** [October 6, 2022, 11:56pm UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/16 "2022-10-06T23:56:49Z")
…and just was closed as our user won’t be able to test this for a couple weeks. If anybody else is experiencing this issue filing tickets will probably help. ---
**Author:** ![amit.munje](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit.munje/32/37315_2.png) [@amit.munje](https://devforum.zoom.us/u/amit.munje)\ **Post date:** [October 7, 2022, 3:37am UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/17 "2022-10-07T03:37:09Z")
@elisa.zoom @jonathan.crockett, I have opened up a ticket for this error at [Zoom Apps stopped working on macOS High Sierra - Zoom Community](https://community.zoom.com/t5/Marketplace/Zoom-Apps-stopped-working-on-macOS-High-Sierra/m-p/78912) I have created one at [https://support.zoom.us/hc/en-us/requests/15572536](https://support.zoom.us/hc/en-us/requests/15572536) as well, but it’s private, so you won’t be able to see it. Thanks ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 7, 2022, 11:43am UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/18 "2022-10-07T11:43:42Z")
Thanks for the update @amit.munje I will keep an eye on this issue ---
**Author:** ![amit.munje](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit.munje/32/37315_2.png) [@amit.munje](https://devforum.zoom.us/u/amit.munje)\ **Post date:** [October 14, 2022, 10:14am UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/19 "2022-10-14T10:14:09Z")
For people tracking this issue, here’s an update from the ticket I opened at [Home - Zoom Support](https://support.zoom.us/hc/en-us) : > I got an update from Engineering and they have identified a Bug and are currently working on a fix which will be released this month. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [October 20, 2022, 5:41am UTC](https://devforum.zoom.us/t/apps-suddenly-stopped-working/76206/20 "2022-10-20T05:41:52Z")
Closed on October 20, 2022, 5:41am UTC This topic was automatically closed after 30 days. New replies are no longer allowed.