# Assistance Removing App **URL:** \ **Category:** App Marketplace\ **Created:** [December 6, 2024, 3:45pm UTC](https://devforum.zoom.us/t/assistance-removing-app/122057 "2024-12-06T15:45:28Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![n.steele](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/n.steele/32/65462_2.png) [@n.steele](https://devforum.zoom.us/u/n.steele)\ **Post date:** [December 6, 2024, 3:45pm UTC](https://devforum.zoom.us/t/assistance-removing-app/122057/1 "2024-12-06T15:45:28Z")
# Unable to Remove app from Zoom Marketplace Our company is retiring a product that we have a Zoom plug in app for. I followed some documentation from Zoom (title: Removing and Unpublishing Apps) to remove the app from Zoom marketplace, and waited about 2 months, but the app is still published. I submitted our request to remove the app on October 2nd. I chatted with zoom support to see if they could assist, but they instructed me to make a forum post here to receive the proper help. Any assistance is greatly appreciated. To provide as much context as I can: - Our company is retiring the product associated with the published Zoom app - We provided notice to our customers ahead of the product retirement - The software will be completely retired 12/31/2024 - We want the app completely removed so that all users within, and outside, our organization can no longer search for or install the app from Zoom marketplace I’m just looking for someone to help me get the app removed completely. Thank you so much in advance. ---
**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\ **Post date:** [December 9, 2024, 2:09pm UTC](https://devforum.zoom.us/t/assistance-removing-app/122057/2 "2024-12-09T14:09:07Z")
Hello, Please follow this link to help you decide which option is better for you. > **[Removing and Unpublishing Apps - Zoom Developers](https://developers.zoom.us/docs/distribute/app-submission/remove-unpublish-app/)** > > The Zoom Developer Platform is an open platform that allows third-party developers to build applications and integrations upon Zoom’s video-first unified communications platform. ---
**Author:** ![n.steele](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/n.steele/32/65462_2.png) [@n.steele](https://devforum.zoom.us/u/n.steele)\ **Post date:** [December 9, 2024, 3:07pm UTC](https://devforum.zoom.us/t/assistance-removing-app/122057/3 "2024-12-09T15:07:58Z")
Thank you, Kwaku. The documentation you linked, is exactly the one I followed. I attempted to follow the steps to “remove” the app, but it doesn’t seem to have completed successfully. Do you know what could be causing the issue? I emailed [integration.testers@zoom.us](mailto:integration.testers@zoom.us) on October 2nd, but haven’t received any update since then. ---
**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\ **Post date:** [December 9, 2024, 3:22pm UTC](https://devforum.zoom.us/t/assistance-removing-app/122057/4 "2024-12-09T15:22:41Z")
Hello, Is this an approved App on marketplace or just an app created on your account. Regards, Kwaku ---
**Author:** ![n.steele](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/n.steele/32/65462_2.png) [@n.steele](https://devforum.zoom.us/u/n.steele)\ **Post date:** [December 9, 2024, 3:40pm UTC](https://devforum.zoom.us/t/assistance-removing-app/122057/5 "2024-12-09T15:40:19Z")
It’s an approved app on the marketplace “TechSmith Knowmia”. ---
**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\ **Post date:** [December 9, 2024, 3:51pm UTC](https://devforum.zoom.us/t/assistance-removing-app/122057/6 "2024-12-09T15:51:18Z")
OK, I see your request. When you make the request, they will send you an email with instructions on the next steps. Once you complete them, we can move to the next step. Did you receive the email? Regards, Kwaku ---
**Author:** ![n.steele](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/n.steele/32/65462_2.png) [@n.steele](https://devforum.zoom.us/u/n.steele)\ **Post date:** [December 11, 2024, 8:10pm UTC](https://devforum.zoom.us/t/assistance-removing-app/122057/7 "2024-12-11T20:10:59Z")
I did not see the email in my inbox, but was able to locate it. I’ve been working with someone from Zoom, and they have helped with my problem. Thank you for your assistance as well. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [January 6, 2025, 1:45am UTC](https://devforum.zoom.us/t/assistance-removing-app/122057/8 "2025-01-06T01:45:43Z")
Closed on January 6, 2025, 1:45am UTC This topic was automatically closed after 30 days. New replies are no longer allowed.