Audio and video freeze issue

Hi,
I am a consultant and a professor. I am teaching my students(expat in saudia) through this platform because of COVID-19. In the beginning it was working well, but now whenever I am taking a class my video and audio freezes. I have to close the lecture and restart it to continue. Can anyone tell me where the issue is ?

Hi @emmaava060,

Sorry to hear about the trouble! As this thread is specifically for our APIs and SDKs, can you please share these details with our Technical Support team here? They’ll be able to look into this for you.

Thanks,
Will