# Audio call issue - isSupportAV = false **URL:** \ **Category:** API and Webhooks\ **Tags:** api\ **Created:** [December 13, 2023, 3:39am UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049 "2023-12-13T03:39:02Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![anish\_001](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anish\_001](https://devforum.zoom.us/u/anish_001)\ **Post date:** [December 13, 2023, 3:39am UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/1 "2023-12-13T03:39:02Z")
Hello, The audio call is working in Video calls but when we try to connect only audio calls we get the error message **“Your browser doesn’t support using computer Audio device, please upgrade your browser to the latest version.”** When we checked this error, we got the solution to use HTTPS but our website has an SSL certificate already. **Note** : We are using “isSupportAV = false” parameter to hide the video and keep audio only. Thank you ---
**Author:** ![anish\_001](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anish\_001](https://devforum.zoom.us/u/anish_001)\ **Post date:** [December 14, 2023, 12:16pm UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/2 "2023-12-14T12:16:48Z")
Any updates on this issue? ---
**Author:** ![anish\_001](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anish\_001](https://devforum.zoom.us/u/anish_001)\ **Post date:** [December 15, 2023, 11:37am UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/3 "2023-12-15T11:37:42Z")
How we can hide/disable the video while audio call only? We need to restrict users to enable video during audio calls. Please suggest, Thank you ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 18, 2023, 6:58pm UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/4 "2023-12-18T18:58:28Z")
Hi @anish_001 Thanks for reaching out to us Have you been able to troubleshoot this on your end? Are ou using our APIs to enable or disable audio? Can you share more details about your integration please ---
**Author:** ![anish\_001](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anish\_001](https://devforum.zoom.us/u/anish_001)\ **Post date:** [December 19, 2023, 4:43am UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/5 "2023-12-19T04:43:17Z")
Hi Elisa, Thanks for the reply, from Frontend(Angular), we are sending below parameters in “ZoomMtg.init”, isSupportAV: false disablePreview: true disableJoinAudio: false and from Backend(NodeJs), we are sending below parameters in “body \>\> settings” object audio: true, host\_video: false, participant\_video: false, Our main concern is to disable/hide the video when the user connects meeting using an audio call only. Now we are able to hide the video option but Audio is not working, getting the error which I mentioned above. Please suggest for Audio feature only. Thank you ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 19, 2023, 2:40pm UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/6 "2023-12-19T14:40:48Z")
Hi @anish_001 So you are using a combination of meeting SDK and our APIS. Have you tried updating the browser as the error suggests? ---
**Author:** ![anish\_001](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anish\_001](https://devforum.zoom.us/u/anish_001)\ **Post date:** [December 20, 2023, 3:41am UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/7 "2023-12-20T03:41:08Z")
Yes, we updated the browser also we tried with multiple browser. But still getting the same error. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 20, 2023, 3:37pm UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/8 "2023-12-20T15:37:36Z")
Thanks for the clarification @anish_001 Have you tried running our sample app to replicate this behavior > **[GitHub - zoom/meetingsdk-web-sample: Zoom Meeting SDK web sample](https://github.com/zoom/meetingsdk-web-sample)** > > Zoom Meeting SDK web sample. Contribute to zoom/meetingsdk-web-sample development by creating an account on GitHub. ---
**Author:** ![anish\_001](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anish\_001](https://devforum.zoom.us/u/anish_001)\ **Post date:** [December 21, 2023, 8:48am UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/9 "2023-12-21T08:48:33Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/e/d/edfced3f62f40dfbaead726b4fdcca1debb5a882.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/3/93bb76b165404aba81085baf76134524f090fdc0.png) Hi Elisa, We executed the demo on the local system but still, we are getting the same error. Please find the attached screenshots of Mozilla and Chrome browsers. Versions Chrome - 120.0.6099.109 Mozila: 121.0 (64-bit) Thank you ---
**Author:** ![anish\_001](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anish\_001](https://devforum.zoom.us/u/anish_001)\ **Post date:** [December 26, 2023, 9:39am UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/10 "2023-12-26T09:39:29Z")
Any updates on this? ---
**Author:** ![anish\_001](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anish\_001](https://devforum.zoom.us/u/anish_001)\ **Post date:** [January 5, 2024, 8:07am UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/11 "2024-01-05T08:07:22Z")
Event after upgrading the zoom versions from 2.13.0 to 2.18.2 (Latest), Still we are unable to take audio calls. ![image_2024_01_05T07_37_22_174Z](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/c/5c6cdff7f42c912830e08997c917ab376a500ff9.png) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [January 7, 2025, 11:43pm UTC](https://devforum.zoom.us/t/audio-call-issue-issupportav-false/100049/12 "2025-01-07T23:43:27Z")
Closed on January 7, 2025, 11:43pm UTC This topic was automatically closed 368 days after the last reply. New replies are no longer allowed.